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Website services / requests

This page is intended to provide the Mount Royal community with a simple and singular way to submit all website requests.

Please complete the web request form as thoroughly as possible. Your request will be reviewed by the web team — ITS and Marketing and Communications — and will be responded to within seven business days. You will be informed about completion and/or next steps required. E-mail your completed web request form to the web team at webgroup@mtroyal.ca.

Often requests are more complex and involve more people than first anticipated, so please submit your request as early as possible.

Since each request will be unique, we cannot provide exact timelines. However, here is information on services we can provide and some approximate timelines:

Services

CMS training
CMS performance issues
Enhancement projects
Web content consultation
Content changes outside your workflow
Workflow changes
Broken links
Redirects
Social networking
Web stories suggestions
Features/ideas
Uploading YouTube videos
Wrapper pages
Style inquiries
Homepage quick links
Questions

CMS and web training

Basic Content Management System training — two hours — must be completed before access is granted to the CMS. Scheduled workshops are posted on the CMS blog. Workshops currently offered:

CMS Basic/refresher — Authors and approvers learn basic CMS skills. (This workshop must be taken first.)
PDF/secondary pages — Learn how to check PDFs into CMS, how to update files, create secondary pages and anchors.
CMS photo workshop — Learn how to style and check in your own photos to the CMS. Also learn how to create your own licence plates and quotes.
CMS website page editing — Review best practice for web design, writing and Mount Royal style.
Custom web best practice workshops — Developed specifically for your area, but generally covers web best practice and includes a review of your web pages.(Basic CMS training is not required.)

CMS performance issues

Concerns or issues that cannot be addressed by the Help Desk can be submitted via the web request form. Example: workflow or software that is not working properly. (Will be addressed asap.)

Enhancement projects — adding or changing navigation

If you would like to overhaul your current web pages and/or add multiple new pages, the web team needs to be part of the process because these changes can affect pages outside of your workflow (responsibility). Please submit these requests at the beginning of the project as we can help you with your plans and ensure all necessary parties are involved. Enhancement projects include:

Reorganizing multiple web pages and the content on them
Renaming left sidebar navigation
Adding or deleting left sidebar navigation
Creating a new web section — a link which opens up with its own left sidebar

Enhancement projects do not include adding a new secondary page or changing content on a page. (Enhancement projects tend to be larger projects and will be scheduled by priority and workload. Navigation requests that do not affect a lot of other pages can usually be made in a couple of days. Of course, larger changes will take longer and may be classified as enhancement projects and a strategic plan may be required.)

Web content consultation and/or review

Looking for assistance to make your web content the best it can be? We can review and/or edit your new content or help you with the planning process for changes that fall under the regular operation of the CMS. Larger projects that include new pages and navigation changes will be classified as enhancement projects [see above]. (Requests will be scheduled by priority and workload.)

Change in web content outside your workflow

Requests to change content on pages that are not part of your workflow (responsibility) should be made to the web team. (Requests will be handled by the web team or forwarded to those in the appropriate workflow.)

Workflow additions, changes and/or consultation

Changes and/or additions to a CMS workflow must be made at the level of a chair, manager or above. Make sure to include if the person you are adding will be an author (person who makes changes) or an approver (person who approves pages and makes them live). Also please inform us when people are removed from workflow. We are happy to consult on workflow best practice to help you create the most efficient workflow for your area. (Simple workflow changes that include trained people usually take one to two days. Most consultations can be covered in a one-hour meeting.)

Broken links

Reported broken links are addressed as soon as possible, with the appropriate CMS approvers.

Redirects

If you need a marketing-friendly url — a web address such as Centennial’s mtroyal.ca/100 — rather than the long CMS urls, please submit request at least one week before your deadline.

Social networking

We can help those who have questions, concerns and requests, or if you are thinking about using social networking — such as Facebook, Twitter and blogs — for Mount Royal. We can assist with best practice and MRU social networking guidelines. Workshops are currently under development and should be available soon. (Since we can provide help in the planning stage, please submit requests as soon as possible.)

Web story requests

If you have a story idea for the mtroyal.ca homepage, please submit the details on the web request form. For story ideas intended strictly for the Mount Royal community — such as MyMRU or Face Time — please use the story submission form on MyMRU. (Please provide as much lead time as possible because the main feature on the homepage requires we book a professional photographer.)

Additional features / ideas

If you see a new web tool and/or feature that you think may be a good idea for the Mount Royal website — such as the SHARE and PRINT VERSION buttons now on most mtroyal.ca pages — let us know. (Requests will be evaluated with the overall web strategy in mind.)

Uploading and embedding videos from YouTube

To get your video on Mount Royal’s YouTube channel, you will need two things:

Your video, preferably in .m4v format to ensure compatibility and quality.
A completed video content request form.

Please submit both to videocontent@mtroyal.ca.

For instructions on how to send your video to this email address and how to embed videos into your CMS pages, read the CMS Photo Check-In manual starting at Page 13. Ensure you send the videos to videocontent@mtroyal.ca, not webgroup@mtroyal.ca.

Web pages not in the CMS (wrapper pages)

To request changes to web pages that are not part of the CMS — identified with a .php or .shtml ending in the url — please complete the web request form at least one week before your deadline. Please allow more time for larger requests.

Web style inquiries

If the Mount Royal Style Guide (on MyMRU) or the Face to Face site does not provide the writing or graphic information you are looking for, please submit your inquiry or request here. (Most requests can be addressed the same day.)