Lockers

Online locker rental FAQs

  1. Who can rent lockers online?
  2. How do I rent a locker online?
  3. I rented a locker online and the system says I have a locker on hold for me.  What should I do?
  4. How do I share a locker?
  5. What if I forget my locker number or combination?
  6. When must I empty my locker?
  7. What happens if I don't empty my possessions by the rental end date?
  8. What if my lock breaks?
  9. What happens if I lose my lock?
  10. What if I don't need my locker any more?
  11. The online locker rental system does not let me rent a locker — why not?

Who can rent lockers online?

Registered students with a MyMRU.ca account can use the online locker rental system.  Please verify your locker selection before making payment.

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 How do I rent a locker online?

Log onto MyMRU.ca. Select "Register and Pay" tab.  At the right hand side under "Locker Rental", select "Locker Rental Menu".  You will be directed to the locker online portal.  You will need an MRU student identification number as well as a Visa or MasterCard to rent a locker. Please enable pop-ups before you select a locker.  DO NOT press the back button or close browser session when you are on the payment screen.



I Rented a locker online and the system says I have a locker on hold for me, What should I do?

Usually the locker is held for one business day and then voided and released to the general student body.  Once the locker transaction has be voided, you may re-try online.

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How do I share a locker?

The online locker rental system only allows access for one user.  You can still share with a locker partner but they will not be able to access your student account if they forget the locker number or combination.

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What if I forget my locker number or combination?

Log onto myMRU.ca.  Select "Register and Pay" tab.  At the right hand side under "Locker Rental", select "Locker Rental Menu".  You will be directed to the locker online portal. Double click on your current rental and on the next screen, look to the top right box (consists of your locker information). Click on the "Combination" button to retrieve your combination.

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When must I empty my locker?

Your locker agreement form will show a rental start date and a rental end date.  All lockers must be emptied by the rental end date.

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What happens if I don't empty my possessions by the rental end date?

All possessions left in the locker after the rental period has ended will be disposed of or donated to the Peer Support Centre or other local organizations.

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What if my lock breaks?

If the lock can be removed from your locker, bring the lock and valid photo identification to the Parking Office and we will replace your lock, free of charge.

If the lock is broken on the locker and you cannot open either the lock or the locker, visit the Parking Office during regular business hours for assistance.

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What happens if I lose my lock?

A replacement lock can be puchased at the Parking Office for a $10 fee.

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What if I don't need my locker any more?

First, empty your locker.  Then, bring photo identification and the lock to the Parking Office.  A pro-rated refund will be returned to your student account.  Please note that once the locker rental has reached the last month of validity, no refund will be provided.

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The online locker rental system does not let me rent a locker — why not?

If you experience problems with the online system, it may be because you are not a registered student.  Or, it may be because the online system is unavailable due to system maintenance.  Check mtroyal.ca/parking for updates on the system.

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