Campus Card information

• Getting Your Campus Card
• Policies and Procedures
• Campus Card Privacy
• Lost Campus Cards
• Transaction Errors
• Cardholder Agreement

Getting your Campus Card

Your Campus Card issuance information is ready 24 hours after you have updated your records with the Registrar's office or Human Resources. (All your pre-requisite information must already be completed.)

You will need to have one piece of government-issued photo identification (e.g. driver's license, provincial identification or passport) or two pieces of non-photo identification (e.g. birth certificate, social insurance number, credit card, health care card etc.)

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Policies and Procedures

• Everyone is eligible for a Mount Royal Campus Card with picture identification.
• Depending on the nature of your relationship with the University, there may be a $10 administration fee required to issue a Campus Card (see following chart):

Note: Once you have been issued a Campus Card you do not need a replacement card when you enrol in a new semester.

Campus Card Use

• The Campus Card is an identification card and should be carried at all times by employees and students. The Campus Card may be requested by a Mount Royal representative as a means of official identification.
• Access to MRU services (e.g. Library, Recreation etc.) will be subject to the policies of the department. Failure to comply with the codes of conduct of these departments could result in a loss of privileges.

Campus Card Care

• You are responsible for the care of your Campus Card.
• Damaged Campus Cards will cost $10 to replace.
• If a Campus Card is malfunctioning, it will be evaluated and may be replaced free of charge.

Transferability

• Your Campus Card is non-transferable and only you may use it for any of the available services.
• Your Campus Card will be subject to forfeiture if presented by anyone other than you.

Campus Card Confiscation

• The Campus Card will be forfeited and surrendered to the Campus Card office if there is any evidence of tampering, fraud, abuse or other improper use. Any illegal activity involving your Campus Card could subject you to criminal charges.

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Campus Card Privacy

We recognize that privacy is a significant concern for Campus Card users. It is important to us to respect and maintain the privacy of our cardholders' personal information.

The Campus Card office makes the following commitment to cardholder privacy:

• We do not retain addresses or telephone numbers within the Campus Card system.
• The Campus Card system will use only information collected for sales volumes and statistics. (e.g. number of alumni with Campus Cards or the number of daily sales transactions.)

If you have any questions, please contact us.

Note: The Campus Card program is a department of Mount Royal and is therefore bound by the provisions of the Freedom of Information and Protection of Privacy (FOIP) Act. For further information, visit the FOIP website at: www.mtroyal.ca/foip.

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Lost Campus Cards

Lost or stolen Campus Cards should be reported immediately to the Campus Card Office and can be replaced for a fee of $10. The replacement fee will be waived if you provide a photocopy of a Calgary Police Service report. Mount Royal is not responsible for any loss or expense resulting from the loss, theft or misuse of the Campus Card.

If you have door access, please notify Security immediately so they may cancel your privileges using that particular Campus Card.

For Library access, you may choose to notify the Library to cancel your privileges using that particular Campus Card.

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Transaction Errors

If you are experiencing difficulties with a transaction on your printing account (e.g. your print job doesn't print or prints with low toner) or you lose money in one of the Pcounter deposit stations, please contact the Campus Card office immediately. The Campus Card office must be notified within 14 days of the transaction in question. Upon verification of the error, your Pcounter account will be adjusted to restore the correct amount.

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Cardholder Agreement

Current Cardholder Agreement.

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