Frequently asked questions

What is a Campus Card?
The Campus Card is the official identification card for students and employees at Mount Royal University. The Campus Card serves as identification to enable you to access a variety of University services such as the Library, Recreation and Residence Life.

Who can get a Campus Card?
Students, faculty, employees and alumni are entitled to a Mount Royal Campus Card and may take advantage of its many benefits. You will have to meet the eligibility requirements in each area where you want to use your card (e.g. Library and Recreation).

Where can I get a Campus Card?
1. Campus Card Services is located at the Lincoln Park Campus, Room E251. The office is located on the second floor of the E wing next to the ITS Help Desk.
2. During the fall rush in September the office relocates to larger facilities. Please check at E251 for the temporary location during these times.

What hours is the Campus Card Office open?
1. We are open Monday to Friday:
  - Sept. to April: 8:30 a.m. to 4:30 p.m.
  - May to June: 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.
  - July to Aug.: 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.
2. During the rushes in September and January, we offer extended hours for evenings and weekends.
3. Throughout the year, we are occasionally open for additional hours to enhance customer convenience.

When can students get a Campus Card?
The day after all of the following requirements have been completed:
1. You have your MRU student ID number from the Registrar's office.
2. New students and staff may pick up their cards 24 hours after they have updated their records with the Registrar's Office or Human Resources. To obtain your MRU Campus Card, you will need your student/employee identification number and one piece of government issued photo identification (e.g. driver's licence, provincial identification, passport, etc.) or two pieces of non-photo identification (e.g. birth certificate, social insurance card, credit card, health care card, etc.). You must also have completed your course registration for the upcoming semester.
3. You are registered in at least one course in the current semester.

When can employees get a Campus Card?
The day after all of the following has been completed:
1. You have been given your MRU employee banner ID number by Human Resources or your department.
2. Your contract information has been properly processed by all required departments.
3. Your payroll has been set up by providing Payroll with a voided cheque.

What identification is required to get a Campus Card?
You will need to have one piece of government-issued photo identification (e.g. driver's license, provincial identification or passport) or two pieces of non-photo identification (e.g. birth certificate, social insurance number, credit card, health care card etc.).

How much does a Campus Card cost?
1. The first Campus Card is free to students and employees. Employees of contracted services, alumni and the general public pay $10.
2. A replacement Campus Card will cost $10.

How do I activate my Campus Card?
1. Student Campus Cards must be activated for the Mount Royal Recreation facilities at the start of each semester. Your card remains active as long as you have paid your tuition and are enrolled in classes.
2. Employees must activate their cards for Mount Royal Recreation once per year at the start of the fall semester. Employee cards remain active as long as you are employed at Mount Royal University.

Why can't I load money onto my Campus Card?
The Campus Card does not have an electronic cash function like the SmartCard did because it does not have a microchip on the front of the card.

How do I print in the labs without a SmartCard?
Computer labs will not accept the Campus Card for printing. To print, use Pcounter, a printing system that deducts the cost of your print jobs directly from your printing account. You may load funds onto your Pcounter account at the Campus Card Office (E251) or by using the Pcounter deposit stations in the Library, Tim Hortons, EA Cafeteria, EB 1112 and at the Westgate Entrance opposite Security Services.

The magnetic stripe may provide you access to areas that are controlled by electronic locks such as labs, offices and West Residence Buildings.

1. Students - your current semester schedule will determine which labs you have access to. Remember, your card will only enable you access during the hours the lab is open for use. It may take up to one business day for late registrations or changes to your schedule to be updated in the electronic lock system. Please check with your instructor first. Additional questions may be answered by Security Operations (X200E).
2. Employees - your access to buildings and rooms will need to be identified on a key requisition form, signed by the department head. The completed form, along with your Campus Card will have to be taken to Security Operations (X200E), next to Security Services for encoding.
3. Residence - for access to the West Residence apartment units, take your Campus Card to the Residence Administration office Building B, Room 1019. You will need to make arrangements to stay in residence between semester breaks. Special guests using the residences will be provided with door access upon check-in.

How does the U-pass work with the Campus Card?
The U-Pass is a special validation sticker applied to your current Mount Royal Campus Card which entitles you to full access to available transit services during the school year. You must be currently registered as a full-time student (9 or more credits) to be eligible for the U-Pass program. More questions? Contact Parking and Transportation Services at parking@mtroyal.ca or 403.440.6914.

What is the validation sticker on the back of the Campus Card used for?
1. This has been requested by off-campus merchants that provide student discounts. It verifies that you are a student for the current semester.
2. These merchants may include: ski resorts, sporting goods suppliers, beauty salons etc. We do not keep a list, but suggest you ask when making purchases.
3. To use the University of Calgary library, your Campus Card must have a current validation sticker affixed.

When can I get a new validation sticker for my Campus Card?
A couple of weeks prior to the start of the Fall and Summer semesters (August and April) an updated sticker can be obtained.