Support

MRU software and hardware support

Administrative software

Support for core admin applications on the admin image would include:

  • Microsoft Office
  • McAfee Antivirus Agent
  • Adobe Acrobat Pro
  • Support for proper installation and configuration is provided by Office Computing Services. Support for feature use and advanced instruction of above software or other software used regularly on campus may be directed to the IT Trainer or to the Academic Development Centre.
  • Additional software licensed through the university will be installed by Office Computing Services analysts and supported according to university software policy and vendor support guidelines.

Administrative hardware

Hardware support for computers and peripherals is provided by the Computer Equipment Services team.  Warranty repairs are performed by CES technicians or via vendor technical support.  Computer equipment that is out of warranty is supported on a best efforts basis and may be subject to mandatory retirement from service due to advancements in software or hardware technology.  The IT Services recommended support lifecycle for university computer assets (Desktop/Laptop) is 4 years. 

Maintenance Window Procedure

Weekly: Managed Computers (Desktop and Mobile)

In order to provide timely application of updates, patches and stability fixes, and minimize disruptions during regular business hours, IT Services has after hours maintenance windows designated for updating managed desktop and mobile computers. Available updates will be "pushed" (downloaded and installed) on all managed computers initiated during these after hours maintenance windows. Unmanaged computers are not included in this maintenance schedule. If managed computers are not powered on during the maintenance window, updates are queued up and received by the computer the next time it is turned on and typically executed silently.

Please contact the IT Service Desk for any exception requests on specialized systems.

Maintenance window occurrence: Friday evenings