Students/Staff/Faculty

Wireless troubleshooting

We frequently receive reports of people experiencing problems with their wireless connection, or simply being unable to connect to the MRU Wireless Network. Below are a number of points that you should check before reporting a problem.

No connection

If you are experiencing no connectivity at all, there may be some problems with the installation or configuration of your notebook wireless card or desktop wireless adapter. Some laptops have buttons on the side to enable/disable the wireless or you can hold the FN (function) key on your keyboard and hit F5. Get updated drivers from your manufacturer.

Username or password refused

If your username or password is refused, check with MYMRU to see if your username and password works on these systems. If it does, and you created your account some time ago, please change your password by clicking Change your password at MYMRU.

Cannot get the MRwave login page

If you are using Internet Explorer try using another browser such as Firefox or Google Chrome and see if you get the same results.Reception quality

If you are experiencing an intermittent or slow connection it may be the result of interference from other electronic devices. Some factors that affect the quality of your connection include:

  • Distance from your location to the access point.
  • Number and type of walls and obstructions between you and the access point.
  • Electronic devices in the area (such as cordless phones).
  • Number of users connected to the access point at the same time.
  • Rogue Access Points.
  • Small antennas on PDA/Smart Phones and other smaller mobile devices.

Wireless signals operate in the 2.4GHz radio band, so 2.4GHz phones, microwaves or other devices emitting signals at that frequency may disrupt communication. If you are having difficulty getting a signal, try moving to a different location. Shut off any high frequency electronic devices that you are not using. We request that you do not attempt to install a new access point, because rogue access points on the network will interfere with the rest of the wireless network. We recommend that users get wireless devices that operate in the 5GHz range to minimize the interference from other devices. Most devices today are considered dual band and support 2.4GHz and 5GHz.

Drivers

Are you using the latest drivers for your wireless card?

Please check your wireless card or computer manufacturer's website to see if there is updated software for your wireless card. This can include both the software driver, plus the actual firmware installed on the card. Some default drivers are known to have problems that have been fixed in later versions. New drivers often resolve stability or connection issues.

Some of the popular companies out there:

There are many other companies and manufacturers that produce wireless cards, laptops, and computer and this is not meant to be a comprehensive list. Please visit your wireless card or computer manufacturer's website for updated drivers.

Still doesn't work?

If your wireless card still doesn't work, you should contact the place where you bought the card, describe the problem you are having and any error messages, and include details of what you have tried and failed to get working.

If you are still having trouble with the connection, please call 403.440.6000. Wireless connections can be difficult sometimes, and locating a source of interference can be tough. We can provide information and help for improving the quality of the wireless connection you receive.