How we can help

You would approach the Ombudsperson at Mount Royal if you:

• are not sure what to do or who to turn to,
• need information or advice about a problem you have or about a Mount Royal policy or procedure, or
• believe you have been treated unfairly.
  

The Ombudsperson at Mount Royal is:

• an impartial, objective resource for the Mount Royal community,
• concerned with the rights of every person to be treated fairly,
• able to recommend solutions when complaints are well-founded and to explain why complaints are unfounded,
• a source of information and a way to get advice on rules and procedures, and
• able to identify problems and weaknesses in institutional policy and practice.
  

If you have a complaint, concern or problem, the Ombudsperson at Mount Royal can help you by:

• listening,
• informally exploring complaints,
• providing information and advice,
• discussing your options and courses of action,
• helping to informally resolve conflict,
• facilitating and mediating during informal dispute resolution processes,
• investigating complaints of unfair treatment in an impartial and objective manner,
• bringing findings and recommendations to the attention of those in authority, and
• suggesting actions, amendments or clarifications to policies to ensure they are equitable to all parties.