Internet & Phone

Mount Royal residences are equipped with the latest communications technology. For more information please visit the ResNET FAQ page

Wireless Internet

Residence is 100% Wireless. The wireless network provided is Wireless-N technology.

To connect to the Residence Wireless Network use your MyMRU username and password. If you have not done so, you will need to have activated your MyMRU account. 

Please Note: The Residence wired network ports are no longer active in rooms.

Wireless Printers: For security, the wireless network has been setup so two devices cannot "see" each other. therefore, wireless printers will not work in Residence. Please use a USB/Printer cable to connect any printers to your computer.

Antivirus and Firewall

Because the Residence Network is a shared network, we strongly recommend that you install/enable:

  • Firewall software - If you do not own a firewall program there are free ones available like:
    • ZoneAlarm
    • Comodo
  • Antivirus software - If you do not own an antivirus program you can download free ones like:
    • AVG
    • AVAST
    • Comodo
  • Operating System updates installed on a regular basis

Phone (1 Bedroom Units)

Each 1 bedroom unit is equipped with a private Voice over Internet Protocol (VoIP) phone with voice mail, call display and free local calling. You will receive phone set-up instructions when you check in.
 

Phone (2 and 4 Bedroom Units)

Each unit (Apartment suite or Townhouse) will have one Voice over Internet Protocol (VoIP) phone in the living room or kitchen. All phones have call display and free local calling. Each resident will have their own private phone number with voicemail. You will receive phone set-up instructions when you check in.

Technical support

Free on-site technical support is available to residents. If you have questions or are experiencing problems with either your phone or network access, visit our Technology Support Analysts in room RB1011 located in West Residence Building B or call 403.440.8888 or e-mail resnet@mtroyal.ca.

For any trouble calls please make sure to:

  • Describe the problem you are having
  • Provide your name
  • Room number (e.g. A101A)
  • A phone number where you can be reached

 

students doing laundry