Facilities & Services

Facilities and services

Mount Royal residences are designed to make on-campus living easy and convenient for our residents. Facilities and services include:

Your Residence Handbook has more information. Or, click here for a comprehensive list of on-campus services and resources.


 Res Laundry Room

Laundry facilities

Laundry rooms equipped with smart card-operated washers and dryers are located in East and West Residences. Residents and guests can use their unit key to access their respective laundry room during the hours listed below. Each laundry room has a sitting room and television.

East Residence
Community Centre
Monday to Friday: 8:30 a.m. – 10 p.m.
Saturday and Sunday:
10 a.m. – 10 p.m.
West Residence
Building B basement
Monday to Friday: 8:30 a.m. – 10 p.m.
Saturday and Sunday:
10 a.m. – 10 p.m.

The machines are owned and serviced by Coinamatic. There is a smart card reload machine in both East and West Residence. It accepts credit, debit and cash in $5, $10, and $20 bills. For more information, please review the Coinamatic information pamphlet.

Laundry maintenance

If you are experiencing an issue with a washer, dryer, card machine or card, please contact Coinamatic at 1.800.561.1972, fixmylaundry.com or customercare@coinamatic.com. Be sure to take note of the machine's six-digit ID number.

Mail service

All mail is received at the Front Desk in West Residence Building B and distributed to student mailboxes located in both East and West Residences. The mailboxes in West Residence are in Building B. The mailboxes in East Residence are in the Community Centre.

Each resident is assigned a mailbox – the box number can be found on the key envelope issued at move-in. It is not the number engraved on the key. Items that will not fit in these boxes are held at the office in West Residence for pick-up. Students will be notified via email for a pick-up.

Residence Services will distribute some information throughout the semester through student mailboxes. Often this is important information and notices for specific residents that the Front Desk feels is necessary to provide in writing. Students should check this mail box regularly.

Mailing address

Your mailing address is:

Your Name
200 Mount Royal Circle SW
Calgary, AB  T3E 7P7

There is no need to add your unit/room number to the mailing address. All mail received is sorted by Residence staff and placed in your mailbox.

Important: Residence Services is closed during the Winter Holiday break. There is no mail service during this period.

Mail addressed to students not currently living in Residence is returned to the sender.

Security

Resident Advisors (RAs) are on-call every night after the Front Desk closes to deal with lock-outs and any other issues that may arise. They also perform rounds of the residence complexes several times a night. 

West RA On Duty (A & B Buildings) 403.542.8215
West RA On Duty (C & D Buildings, West Townhouses) 403.542.4738
East RA On Duty 403.542.7258
Security Services

Mount Royal's Security Services patrols campus, responds to alarms and accidents, provides emergency first aid and responds to unusual activity on campus 24/7. Residence Services works closely with Security Services to ensure a safe and secure living and learning environment.

Emergency contacts

Security Services 24-hour emergency line: 403.440.5900

City of Calgary Emergency Services: 911 (dial 9 first if calling from a campus landline)

Non-emergency contact

Security Services
West Gate, X200
Phone: 403.440.6897
Email: security@mtroyal.ca

Emergency text messaging service

In order to keep our residents safe and secure, Residence Services utilizes an emergency text messaging service system to notify residents of emergency and critical situations, such as extreme weather, incidents on campus that require staying in place, or significant utility issues. This system will only be used by Residence Services and Security Services to notify residents of emergency situations. Please ensure the mobile phone number you provided through the Residence Portal is your current mobile phone number. For more information, see housing policies.