Facilities & Services

Repairs and maintenance

Have a dripping tap? Burned-out light bulb? Clogged drain? Window or door that isn’t closing properly?

Residence maintenance staff is here to quickly and safely deal with any maintenance issues. Residents are not permitted to make repairs to their rooms or common areas.

Regular repairs

Submit an online maintenance request through the Residence Portal.

  1. Log in with your screen name and PIN. This is the same screen name and PIN you used to apply for Residence (if you have forgotten your screen name and/or PIN, please email Residence Services at residence@mtroyal.ca).
  2. Click the "Maintenance" link at the top.
  3. Choose "New Job" for repairs in your own personal bedroom, or "Shared" for repairs in the common areas of your unit or building.
  4. Use the pulldown menus to select the affected category and item (if there are several problems, please submit separate requests).
  5. Type a short description that will help our maintenance staff understand the issue. Be specific.
  6. Click "Save and Continue" to submit.

Important: By submitting the request you are authorizing staff to enter your room to complete the necessary repairs, even if you are not there. It is a good idea to inform your roommates that a request has been entered and to expect maintenance staff to come by.

These requests are reviewed and prioritized daily 9 a.m. to 4 p.m., Monday to Friday. It may take between one and three days to respond to your request, depending on the urgency of the repair and the volume of requests received.

 

Laundry maintenance

If you are experiencing an issue with a washer, dryer, card machine or card, please contact Coinamatic:

Be sure to take note of the machine's six-digit ID number.

Emergency repairs

If there is an emergency repair that must be fixed immediately (major water leak, loss of heat, etc.), please call:

During office hours

After hours