Housing Policies

• Access
• Care of facilities
• Residence Conduct Guide
• Contract/Accommodation Agreement
• Eligibility
• Locked out
• Lost mailbox or room key
• Release of resident information
• Room change requests
• Solicitation/advertising
• How to avoid damage charges upon move out

Access

The privacy of each resident’s unit is genuinely respected. However, entry into a unit is sometimes necessary for the following purposes:

• in response to requested or required facility services
• to perform health and safety inspections
• in response to an apparent emergency or danger to a person’s welfare, building or property

In non-emergency situations, entry will occur if the resident has requested maintenance services. For safety or preventative maintenance issues, notice will be posted in advance for access to the unit. For emergencies no notice will be posted.

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Care of facilities

Residents are expected to maintain their units to standards of cleanliness and exercise reasonable care for the facilities. Routine cleaning is expected to occur in all units.

Alterations to the units are prohibited. Students are also prohibited from providing their own maintenance to the units.

Maintenance for the facilities is provided by Residence Services' maintenance staff. This includes issues such as clogged drains and burned-out light bulbs as well as window, electrical and heating concerns. Residents can make a request for maintenance online.

For emergency maintenance requests, (flooding, no heat, etc.), residents should call the Residence Services Office (during office hours), or the on-call Resident Advisor or Campus Security (after hours).

Residence office hours:

September - April
Monday - Friday 8:30 a.m. - 4:30 p.m.
Closed holidays and weekends.

May - August
Monday - Friday, 8:30 a.m. to 10 p.m.
Saturdays and Sundays, 10 a.m. - 10 p.m.

For more information on maintenance and making maintenance requests, please visit the maintenance web page.

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Residence Policies, Procedures and Conduct Guide

All residents sign their Accommodation Agreement stating that they will abide by the policies in the Residence Policies, Procedures and Conduct Guide. It is the responsibility of each resident to read and abide by this guide.

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Contract/Accommodation Agreement

Students sign their Contract/Accommodation Agreement at check-in. A copy of the signed Accommodation Agreement is sent to the resident’s mailbox within the first few weeks of check-in. Students are asked to review this contract prior to check-in.

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Eligibility

Admission to residence is conditional upon admission and registration with Mount Royal. Priority is given to students registered full-time for credit, credit-free and academic upgrading programs. Part-time students in these programs will be admitted based on space availability.

Note: MR residences are single student housing; family housing is not offered.

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Locked out

A resident who is locked out of his or her unit may request entry from the front desk staff during office hours or from the Resident Advisor (RA) after hours. There is a $25 lock-out charge.

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Lost mailbox or room key

Lost mailbox keys or room keys will result in a $25 charge to replace the key. If the original key is found, it can be returned for a $15 refund.

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Release of resident information

Residence Services, is not able to release information or discuss any resident’s file to anyone, including parents, without written approval from the resident as per the Freedom of Information and Protection of Privacy Act (FOIP).

Residence Services cannot release information about prospective roommates prior to move-in, unless the student has filled out the appropriate section of the application allowing the exchange of e-mails to prospective roommates in August.

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Room change requests

Roommate conflicts do sometimes occur and often communication is an important key to a healthy relationship. Residents are encouraged to make every effort to resolve the issue before they request a room change.

Before requesting a room change, students should review the Roommate Starter Kit. If residents do have any concerns about their living situation or have been thinking about requesting a room change, we strongly recommended that they speak with their RA to avoid any situations that may grow into a large issue.

To help facilitate the resolution of issues, a room-change freeze is in effect for the first month of each semester (unless there are extenuating circumstances).

After the room-change freeze has ended, a Room Change Request Form can be submitted to the Residence Life Coordinator, following the room change procedure outlined in the Residence Policies, Procedures and Conduct Guide.

Once a room change is approved, residents will be notified by phone and will be able to pick up their keys on the Friday. The resident will have the weekend to move and return keys fro their previous room to the Residence office. If the keys are not returned on the Monday following the move, residence fees for both rooms will be added to the student account.

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Solicitation/advertising

Solicitation in residence is strictly prohibited.

Advertising or posting of information must be approved by — and will only be distributed by — Residence Services staff. Anyone interested in having material posted, communicated or distributed in residence must always check with the Residence Services office.

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