Guidelines

Guidelines for a Safe, Fun and Respectful Environment

Purpose of Guidelines

The goal of Recreation is for everyone to feel safe and have fun while in a respectful, welcoming environment. The intent of this guide is to provide all patrons of Recreation with information on our rules, guidelines, etiquette, appropriate conduct and potential sanctions in order to achieve this goal.

Mount Royal University Recreation has a Conduct Committee that has established guidelines for all users of the Recreation Centre using the MRU Code of Conduct as a foundation and to enforce the Code of Conduct policies when necessary.

These guidelines and rules will be applied in all Recreation facilities and during all Recreation programs (including off-campus locations).

All users of the Recreation Centre are expected to follow the MRU Code of Personal Conduct.

This Code of Personal Conduct applies to all members of the campus community — including all students, faculty, support staff, managers, administrators, volunteers, visitors, contractors, etc.

The intent of this Code of Personal Conduct is that the behaviour of all members of the campus community will reflect:

  • RESPECT for the DIGNITY of all persons
  • FAIR and EQUITABLE treatment of all persons
  • Personal and professional INTEGRITY
  • RESPECT for academic freedom
  • RESPECT for personal and University property
  • RESPECT for diversity

For more information on the MRU Code of Personal Conduct, click here.

Recreation is a department in the division of Student Affairs and Campus Life of Mount Royal University (MRU). Conduct of MRU students while within Recreation facilities and while participating in Recreation programs is governed by the MRU Student Code of Conduct.

The Conduct Committee may elect to refer any violation of Recreation Guidelines or Student Code of Conduct to the Office of Student Conduct.

For more information on the Student Code of Conduct, click here.

For the protection of our customers’ privacy, the use of personal electronic devices for photographic and video purposes is strictly prohibited in change rooms. Failure to comply may result in loss of Recreation membership privileges and/or criminal charges.

Please use electronic devices respectfully in all areas.

Please contact the Customer Service Centre (U130) for special permission to take video or photos in the Recreation Centre for both academic and promotional purposes.

  1. Recreation facilities include: Recreation Centre, Fields, Tennis Courts, Beach Volleyball Courts.
  2. All Recreation Centre, with the exception of outdoor facilities, users must check-in at the Customer Service Centre.
  3. Recreation Centre users must wear athletic/active clothing and clean athletic footwear with non-marking soles. Clothing may not have offensive wording and private areas must be covered at all times.
  4. Athletic shoes with spikes are not permitted anywhere in the facility (running track included).
  5. No food or beverages are permitted in the Recreation Centre with the exception of water and sport drinks which must be in non-glass containers.
  6. Bags, jackets and other personal belongings are only permitted in designated areas of the Recreation Centre. No personal belongings may be left on the floor in the facility. Recreation is not responsible for lost or stolen items.
  7. Report all accidents and equipment failures to a Recreation Centre employee immediately.
  8. No users may be under the influence of drugs or alcohol while using the Recreation Centre.
  9. Any users engaging in unsafe, undesirable activities or using objectionable language will be asked to leave the Recreation Centre.
  10. No pets are allowed in the Recreation Centre or outdoor facilities, except for animals used to assist users with disabilities.
  11. Please use electronic devices respectfully in all areas. The use of personal electronic devices for photographic and video purposes is strictly prohibited in the change rooms.
  12. Sport instructors, sport coaches, personal trainers and league coordinators running any programs or working with any client(s) within the Recreation facilities must be employed by Mount Royal University or have a rental contract in place to do so.
  13. Participants must check facility schedules at the Customer Service Centre or online to ensure that the facility they want to use is available for use.
  14. It is the responsibility of the borrower to ensure that borrowed equipment is returned and in good condition. Willful damage caused to any piece of sporting equipment is not permitted. If equipment is not returned, or returned damaged, the borrower will be subject up to a $50 replacement fee. Failure to provide payment will result in suspension of access to the Recreation Centre until payment is received.
  1. Maximum capacity is 314 people.
  2. All users must shower prior to using the pool or hot tub.
  3. Children eight years or younger must be accompanied into the pool or hot tub by a guardian who is 17 years or older and is responsible for their direct supervision at all times.
  4. Any users with a history of diarrhea over the past two weeks may not use the pool or hot tub.
  5. Any users who appear unclean, have a communicable disease/infection or open sore may not use the pool or hot tub.
  6. Please inform the aquatic staff of any medical conditions that may require attention (asthma, heart, etc.) and/or medications.
  7. Polluting the water in any manner is strictly prohibited: spitting, spouting of water, urinating or blowing your nose in the pool or on the pool deck.
  8. No running on the pool deck.
  9. Outside footwear must be removed before entering the Aquatic Centre.
  10. Swimwear only. Street clothes are not allowed while using the pool or hot tub.
  11. Deep end access is at the discretion of the aquatic staff once the user has demonstrated the ability to swim one length (25 metres) of the pool continuously without assistance.
  12. Diving is allowed in the deep end only and at the discretion of the aquatic staff.
  13. Children 35 months old and under and anyone who is incontinent must wear protective, water-resistant swimwear in order to minimize contamination.

 

  1. Maximum capacity is 16 people.
  2. All users must shower prior to using the hot tub.
  3. Maximum stay in the hot tub is 10 minutes. Body temperature of children under two years rises quickly and should be closely monitored to avoid cardiovascular effects.
  4. Children eight years or younger must be accompanied in the hot tub by a guardian who is 17 years or older and is responsible for their direct supervision at all times.
  5. Floatation devices (water wings, lifejackets, PFD’s) are not allowed in the hot tub.
  6. No food, oils, lotions or personal grooming is allowed.
  7. Pregnant women or users suffering from respiratory, cardiopulmonary disease or other medical conditions should consult their physician prior to use.

Children 6 and under: Are permitted to change in the men’s or women’s change rooms with a parent or guardian.

Children 7 and older: Are asked to use their gender appropriate change room. If your child is over six and not comfortable changing alone, please use the family change room.

  1. Maximum capacity is eight people.
  2. All users must shower prior to using the steam room.
  3. Maximum stay in the steam room is 10 minutes.
  4. Users under 17 years must be accompanied by a parent and/or guardian.
  5. Pregnant women or users suffering from respiratory, cardiopulmonary disease or other medical conditions should consult their physician prior to use.
  6. Any users who appear unclean, have a communicable disease/infection or open sore may not use the steam room.
  7. No food, oils, lotion or personal grooming is allowed.
General
  1. All users must complete an orientation and sign a liability waiver on their initial visit.
  2. All users must successfully complete a belay test prior to top rope or lead climbing.
  3. All personal climbing equipment must be commercially manufactured specifically for climbing and in good repair.
  4. Either a belay tube or mechanical assist style belay device must be used.
  5. Climbers must use the figure eight follow through knot to tie in.
  6. No loose chalk is permitted.

 

4 – 8 years: May top rope climb and boulder with adult supervision.

9 – 12 years: May top rope climb, top rope belay and boulder with adult

supervision. Both the youth and the supervising adult must have successfully completed a belay test.

13 – 16 years: May top rope climb, top rope belay and boulder without adult supervision. In order to belay, the youth must have successfully completed a belay test.

17+ years: Unrestricted access. May top rope climb, top rope belay, lead climb, lead belay and boulder. In order to belay the participant must have successfully completed a belay test.

  1. Bouldering is permitted in the bouldering room and on the main wall to a height of three metres.
  2. Boulders must yield the right of way to roped climbers.
  3. Spotters are recommended for all bouldering activities.
  1. Climbers must clip directional quickdraws back in when being lowered.
  2. Top rope climbers must yield the right of way to lead climbers.
  1. When the facility is busy, lead climbing is only permitted on the ‘lead only’ wall.
  2. A lead climb cannot be commenced until the adjacent ropes are void of top rope climbers.
  3. The rope must be pulled following any incomplete lead climbs or any lead climbs on the ‘lead only’ wall.
  4. Climbers must be lowered after completing a lead climbing, down climbing is not permitted.
  1. Advanced climbing systems are only permitted under the direct supervision of a Recreation Climbing Centre employee.
Rules
  1. We work hard to provide a safe environment for all of our users. As a result, all personal trainers working within Rec must be employed by Mount Royal University (violations will result in loss of membership).
  2. No one under the age of 17 years is permitted in the Fitness Centre unless they have participated in a minimum of a personal training session and are under the direct supervision of an adult.
  3. Chalk is in the main fitness area and may only be used on the lifting platforms.
  4. The Bookable Weight Room will not be accessible when it is scheduled for private bookings.
  5. Fitness Centre Associates are not permitted to hold onto or keep personal belongings behind the desk.
  6. Use collars and a spotter on all free weight equipment.
  7. No free weights are permitted on the track level.

Etiquette

  1. Please wipe off equipment when you are finished.
  2. Please do not spray water directly on the console of cardio machines.
  3. Please put dumbbells and weight plates away when you are finished using them.
  4. Fitness Centre towels are for equipment use only – personal towels are available at the Customer Service Centre.
  5. If equipment is in use, politely ask if you may ‘work in’.
  6. Please do not monopolize equipment – allow others to ‘work in’.
  7. Please check with other users before requesting a channel change on televisions.

 

Please share the track respectfully with others and ensure you are
following a few simple reminders:

  1. We work hard to provide a safe environment for all of our users. As a result, all personal trainers working within Rec must be employed by Mount Royal University (violations will result in loss of membership).
  2. Please keep dumbbells, barbells and weight plates off the track level
  3. Equipment such as stability balls, medicine balls, agility ladders and dowlings are allowed only on the areas to the side of the track
  4. Proper footwear must be worn at all times (please no spikes or bare feet)
  5. Look both ways before crossing the track
  6. There are no designated running/walking lanes. If needed, please pass on the outside with a respective distance
  7. Please be aware of group bookings and provide them the space they have booked – lanes are identified with pylons
  8. No physical contact (e.g., sparring, MMA)
Intramural Sports has a separate Intramural Participant Guidebook. Please refer to it for further guidelines for participating in Intramural Sports. To view the guide, click here.
  1. Outdoor facilities include: Fields, Tennis Courts and Beach Volleyball Courts.
  2. The Stadium Field may not be used at any time for open recreation.
  3. Only Recreation members may use the outdoor facilities without a rental agreement.
  1. Wearing eye protection while playing squash is strongly recommended. Goggles are not required, but are strongly recommended. For participants 18 years old or under, goggles are mandatory. Prescription glasses are permitted in lieu of goggles.
  2. Only squash may be played within the Squash Courts. No other racquet sports or training is allowed.
  3. No food is allowed in seating area.
  4. Willful damage to racquets or goggles is not permitted. If such actions are witnessed, the abuser will be asked to leave the facility and must pay for a replacement racquet or goggle. If accidental damage is done, the racquet is returned to facilities and there is no repercussion to customer.
  5. Court bookings may be made by Recreation members up to seven days in advance. Court bookings are limited to one 45 minute booking per member, per day.
  6. Members must check-in at the Customer Service Centre prior to any court bookings. Failure to show up and check-in for a booked court time may result in a loss of booking privileges.
  7. Courts not in use within 15 minutes of the scheduled booking time will become available for use on a first-come, first-served basis.
    1. Please notify the Customer Service Centre of any no-shows.
    2. Giving less than 2 hours notice of cancellation is considered a no-show.
    3. A total of 3 no-shows will result in the loss of advanced booking privileges.
A conduct form must be filled out by a Recreation employee or a facility user whenever inappropriate conduct is observed. The form should then be given to the supervisor of the area that the conduct was observed.
Conduct forms are available from Customer Service Centre and in each area. Anyone who encounters inappropriate behaviour is welcome to complete a conduct form. When a conduct form is filled out, sanctions may be applied.

Sanctions will be imposed individually, progressively or jointly for any violation of the expectations of members. Recreation may impose one or more sanctions for any violation of membership expectations or facility rules. Recreation may also sanction groups or teams under any of the above rules.

Sanctions may include:

  1. Verbal and/or written warning from a Recreation staff member.
  2. Temporary exclusion from a specific Recreation function, program, activity and/or facility.
  3. Formal reprimand which outlines expected future behaviours, any specific requirements for the members return to the facility and future possible sanctions for further violations or breaches.
  4. Suspension of membership privileges, including access to all Recreation functions, programs, activities and/or facilities for a specified duration.
  5. Further actions through any and all existing University policies and procedures governing conduct and behaviour.

NOTE: Recreation reserves the right to revoke a membership immediately after a single violation.

Any individual who is suspended from the facility has the right to an appeal process. The appeal process is:
  1. Write a letter to the Director of Recreation indicating your intention to appeal. The letter may be sent via regular mail or e-mail (cdawe@mtroyal.ca).
  2. The Director of Recreation will then respond within seven working days in one of the three ways:
    a. Ask the offender to meet with him/her to further discuss their appeal.
    b. Ask the offender to meet with him/her and the Conduct Committee to further discuss their appeal.
    c. Grant the offender’s request and modify their suspension.
  3. The Director of Recreation will notify the offender and the Conduct Committee of his decision, in writing, within two business days. 

FOIP Notification Statement 34(2)
The personal information that you provide to Mount Royal University is collected under the authority of the Post-Secondary Learning Act and the Alberta Freedom of Information and Protection of Privacy (FOIP) Act – Section 33(c). The information will be used for the purpose of providing you various recreational and educational services through the Mount Royal University Recreation Department, which includes membership management, facility bookings, and course/program enrolment.

Mount Royal University has contracted ActiveNet to provide recreation participant management software in order to administer membership services for Students, Faculty, Employees, and external Clients. All Users are advised that any information stored with ActiveNet may be housed on servers residing in another province and, therefore, may be subject to the laws of another jurisdiction outside of Alberta. Although Mount Royal University has made every effort to protect the privacy of Users, the University cannot guarantee protection against possible disclosure of information residing in another jurisdiction.

Collected personal information is protected from unauthorized access, collection, use, and disclosure in accordance with the FOIP Act and can be reviewed upon request subject to the provisions under the Act.

If you have any questions about the collection or use of this information, please call 403.440.6289. 

There is inherent risk with participation in any recreation activity. As a voluntary user of Mount Royal University Recreation Centre's facilities and equipment (collectively the "Premises") and/or a participant in the Mount Royal University Recreation Centre's programs (the "Programs"), you knowingly assume any and all risks associated with physical activity or your use of the Premises or participation in the Programs. Risks may include, but are not limited to:

  • minor injuries such as scratches, bruises, strains and sprains
  • major injuries such as eye injury or loss of sight, joint or back injuries, cardiac events, and concussions;
  • catastrophic injuries including paralysis and even death.

You assume responsibility for ensuring that you understand how to properly and safely use the Premises and are medically and physically capable of performing physical activity during your use of the Premises or participation in the Programs. You assume responsibility for all risks associated with your participation. 

In order to serve you better and maintain a safe environment, all users (including MRU students and employees) must present their Campus Card, Rec Card, or another piece of government issued photo ID to access the Recreation Centre.

All MRU Recreation ID cards and student, faculty or employee Campus Cards remain the property of Mount Royal University.

Lost, stolen or destroyed membership cards are subject to a $5 replacement fee. NOTE: MRU students and employees must obtain replacement cards from Campus Card Services.

All memberships and passes are non-transferrable. Sharing or loaning your ID card or providing access to any other person is not permitted and will result in immediate suspension from Recreation.

Borrowing Equipment:
It is the responsibility of the borrower to ensure that borrowed equipment is returned and in good condition. Willful damage caused to any piece of sporting equipment is not permitted. If equipment is not returned, or returned damaged, the borrower will be subject up to a $50 replacement fee. Failure to provide payment will result in suspension of access to the Recreation Centre until payment is received.

 

Thank you for helping us maintain a safe, respectful and
enjoyable atmosphere for everyone at Recreation!