Career Opportunities

Staff Career Opportunity

Competition: 8424ES
Position Type: Administrative Support III
Term: Full-Time, Limited Term (end date August 16, 2013, with the strong possibility of renewal)
Department: Events and Conference Services, Faculty of Continuing Education and Extension
Date Posted: January 23, 2013
Closing Date: February 4, 2013
Description: Reporting to the Events and Conference Services (ECS) Administrator, the Administrative Assistant performs in a key front-line position at the main customer service desk in the Roderick Mah Centre for Continuous Learning (RMCCL). The Administrative Assistant provides general reception and administrative duties and provides accurate and timely information to the public about courses, programs, events, and services offered through Mount Royal University. The incumbent must be knowledgeable with all aspects of the Faculty of Continuing Education and Extension, Events and Conference Services, and the RMCCL facility. This position provides administrative and organizational support to the entire ECS team as well as the RMCCL building. This position works closely alongside another Administrative Assistant who shares identical duties with respect to front desk coverage, customer service and administrative support. This position often receives direction from multiple individuals within the ECS department.
Duties: • Performs the opening and closing procedures of a front line customer service desk as per specified business hours in a consistent and reliable manner
• Acts as a key point of contact for the Faculty of Continuing Education and Extension at the ECS customer service desk located in the Roderick Mah Centre for Continuous Learning
• Greets and assists visitors, students, or staff, expected and unexpected, with general questions and inquiries
• Provides direction to the physical location of offices and personnel within the institution
• Provides accurate and timely information to the public on information regarding Events and Conference Services activities, courses, programs, and services offered by the Faculty of Continuing Education and Extension
• Corresponds with internal departments and contacts to facilitate meeting and event bookings
• Obtains preliminary event inquiry/booking information via telephone, e-mail, or in-person for external bookings and forwards information to the appropriate ECS team member
• Assists area staff in routine administrative tasks (eg. preparation of event directory, filing, processing documents, taking meeting minutes, maintaining databases, compiling special reports and other administrative tasks as assigned)
• Utilizes special software for obtaining program information and assisting with booking facilities
• Provides on-site assistance with programs, conferences, special events, and meetings - eg, room setup checks, preparation and placement of conference signage, audio-visual or other related equipment and supplies, food service checks, coat check, etc.
• Reports building maintenance, equipment and support service issues when necessary
• Ability to work flexible hours on occasion with appropriate notice
• Ability to work both independently as well as within a team environment
• Ability to use independent judgment and trouble shoot/resolve issues and complaints
Qualifications: • 6 – 12 months experience as an administrative assistant in a fast-paced environment
• Minimum one-year post secondary certificate/program completion
• Exceptional customer service and telephone skills
• Strong verbal and written communication skills
• Excellent time management, multi-tasking and organizational skills
• Experience in a front line customer service position
• Friendly, positive, and professional demeanor
• Intermediate or higher level computer skills in MS Office applications including Word and Excel

Note: Please include a cover letter with resume
Salary: $1,464.00 semi -monthly
Closing Date: February 4, 2013

FAX: 403.440.6629

Submit a separate covering letter and resume for each position you are applying for, quoting appropriate competition number to the address noted above.

We thank all applicants for their interest. Only applicants selected for an interview will be contacted.

If applying by email, please send your resume as an attachment, in either .doc, .docx or .pdf formats only

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Aboriginal people, persons with disabilities and persons of any sexual orientation or gender identity, ethnic, national or socio-economic background, religion or age.