Managing Conflict in Today's Workplace Certificate of Completion

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Required Courses | Student Testimonials

CONFLICT RESOLUTION ONLINE SCHEDULE
Required Courses	Spring '10 (May-June)	Fall '10 (Sept.-Dec.)	Winter '11 (Jan.-April)
Introduction to Conflict Resolution	•	•	•
Negotiating with Integrity		•	•
Dealing with Difficult Conversations		•	•
The above schedule is subject to change. Courses start on various dates within each semester.

Incorporating conflict resolution skills into business processes can be crucial to an organization’s short-term health and long-term success. Conflict resolution techniques are quick, inexpensive and low-risk compared to the alternatives – lower productivity, loss of business relationships or going to court.

Requirements
Introduction to Conflict Resolution is the prerequisite for the other two courses in the program.

Earning Your Certificate of Completion
Complete the three required courses (45 hours).

Required Courses

Introduction to Conflict Resolution
Begin to develop a personal philosophy for conflict resolution as you explore the benefits mediation and negotiation in a variety of settings. Assess your ability to communicate effectively and discover your personal style of handling conflict. Recognize the importance of separating the people from the problem and begin to apply conflict management processes.
Note: This course is the prerequisite to all other courses in the certificate.

Subject code: XCFR 20101

15 Hours. Fee: $329

CRN 50001

Online

May 3-28

Negotiating with Integrity
Begin to examine the concepts of negotiating with integrity and consider their application in the business community. Identify key skills and processes which assist in effective negotiations and consider key elements in preparing to negotiate. Be introduced to the 4-Stage model of negotiation: interests, options, agreements and alternatives.

Subject code: XCFR 20004

This course not offered this semester.

Dealing with Difficult Conversations
Develop communication skills to deal with difficult situations. By following the techniques outlined in this course, the parties walk away thanking each other for good, clear, compassionate conversation and look forward to other such interactions. Create your own approach by understanding the barriers that make communication difficult and building on concepts and skills presented.

Subject code: XCFR 20003

15 Hours. Fee: $319+GST

CRN 30383

Online

April 6-30