Frequently Asked Questions

Welcome Guide: Information on finding your classroom, textbooks, campus map, parking, food services and other amenities, and more.

Contact us if you don't find the answer to your question here.

Conservatory students click here for FAQs.

Choosing Your Program

1. Auditing courses
2. Difference between continuing education and credit courses
3. Fee payment
4. Individual vs. certificate courses
5. International students
6. Prerequisites
7. Prior Learning and Assessment Recognition
8. RESPs
9. Scholarships and awards

When Registering

Check the Continuing Education Registration page.

1. Browser requirements for online registration
2. Deadline to register
3. Online registration
4. Payment methods
5. Student ID and PIN
6. Waitlists

As a Continuing Education Student

1. Address change
2. BookStore
3. Classroom location
4. Course cancellation
5. Privacy
6. Statutory holidays
7. Student Guide to Credit-Free Policies
8. Transfer credits
9. Transfer to another course
10. Refund/Withdrawal policies

When You Complete Your Program

1. Appealing grades
2. Grades and unofficial transcripts
3. Graduating
4. Official transcript
5. Tax receipts (T2202A forms)

Choosing Your Program

1. Auditing courses
If you want to attend a continuing education course but not receive official grades, you must seek written permission no later than one week prior to the course start date to audit from the appropriate Program Coordinator at Mount Royal University Continuing Education. Such permission is at the discretion of the Program Coordinator and pending space availability. You may only audit courses that are considered part of an Extension Certificate or an externally graded professional designation.  If you are auditing a course you may not submit assignments or complete examinations for grading. Once granted permission to audit, you may not change to graded status. You may, in succeeding semesters, register in any graded course which you have previously audited. Full course fees, payment deadlines and course withdrawal policies apply to audited courses.

2. Difference between continuing education and credit courses
Most Mount Royal University Faculty of Continuing Education and Extension courses are personal and professional development courses that are not usable for university credits. They generally cannot be transferred to another post-secondary institution.

3. Fee payment
Fees must be paid in full when you register through Continuing Education Registration (by phone, mail, fax, web or in person). Course fees are listed on the program web pages. Fees do not include course materials, unless otherwise indicated. GST will be added to course fees where applicable. No post-dated cheques are accepted. A fee of $25 is charged on all NSF cheques.

4. Individual vs. certificate courses
You may take individual courses that are part of a certificate or professional designation program without having to earn the certificate. However, you must meet any requirements and prerequisites.

The Faculty of Continuing Education and Extension also offers many courses that are not part of a certificate or other designation.

5. International students
Faculty of Continuing Education and Extension programs are not eligible for study permits for international students. The exceptions are the full-time programs – Massage Therapy, Funeral Director & Embalmer and Personal Fitness Trainer. Information for international students.

6. Prerequisites
A prerequisite is a requirement for prior learning that you must meet before registering in a given course. Course prerequisites are listed with the course description.

If you attempt to register online in a course for which you have not met the prerequisites, you will receive a Preq & Test Score Error message. If you are registering by phone or in person, you will be informed by Continuing Education registration staff that there is no record of your completing the prerequisite. If you have further questions, please contact the Program Coordinator of your program.

7. Prior Learning and Assessment Recognition
Many areas of study are eligible for Prior Learning Assessment and Recognition (PLAR). Some programs may have industry or curriculum requirements which exempt them from eligibility. Please contact the Program Coordinator of the program you're interested in for details.

8. RESPs
A qualifying educational program is a course of study that lasts at least three weeks in a row, with at least 10 hours of instruction or work each week. Qualifying educational programs include apprenticeships and programs offered by a trade school, CEGEP, college or university. For more information, please contact your RESP provider or Human Resources and Social Development Canada.

9. Scholarships and awards
Mount Royal University Faculty of Continuing Education and Extension has business, industry and community partners who offer a number of annual scholarships and awards to continuing education students. CE Scholarships and Awards.

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When Registering

1. Browser requirements for online registration
Please ensure that your browser supports the following features.

• SSL enabled, with 128-bit encryption
• Cookies enabled
• Javascript enabled

Note: You may experience difficulties using the Safari browser.

2. Deadline to register
There is no deadline to register for most Faculty of Continuing Education and Extension courses. We do recommend that you register as soon as possible as course space may be limited or courses may be cancelled if sufficient registration is not reached.

Some programs have an application process. You should follow the timelines on the application form.

3. Online registration
You can register online up to midnight the day (1 day) before a course commences. On the day a course begins, please register by phone, fax or in person instead. Please see the Register page for detailed instructions.

4. Payment methods for online registration

• Credit Card  - Visa or MasterCard
• Company Purchase Order - under Payment Options choose Company Purchase Order and enter the number your company has provided. Click Submit Payment.
• International ESL Student Prepaid Tuition - Skills Investment Program Funding - Student Loan - You are responsible for paying any outstanding balances associated with your account that are not covered by student funding. For inquires about your tuition balance please contact Continuing Education Registration at 403.440.3833

Tuition credits cannot be used for online registration. To use a tuition credit please register in person or by phone at 403.440.3833. To finalize your online registration without using the tuition credit, please use one of the payment options listed above.

5. Student ID and PIN
Create a Student ID and PIN or use your existing Student ID and PIN to register.

New Students
You can view course information and build course schedules without logging in. A MRU Student ID number, PIN and security question/answer will be created if you proceed with registration.

Current and Former Students
Forgot Your MRU ID Number?
If you have been employed at MRU, applied for program admission or attended a course or summer camp (non-credit, credit, The Conservatory or International Education) you have an MRU ID Number. If you have forgotten your MRU ID Number, select Look Up Student ID.

If you are not able to retrieve your MRU Student ID by this method, contact the Continuing Education Registration office at 403.440.3383 or via e-mail at ceregistration@mtroyal.ca for help retrieving your login information upon confirmation of your personal details.

Forgot PIN?
If you have forgotten the PIN that was issued when you logged in to the online registration system, click on Forgot PIN? A reminder will be sent to the e-mail address that you provided when you registered.

If you no longer have access to the e-mail address that you originally provided or are unsure of the address, contact Continuing Education Registration at 403.440.3833 or via e-mail at ceregistration@mtroyal.ca to verify your personal information.

6. Waitlists
If the course of your choice is full, you may ask to be placed on the course waiting list. If space becomes available, Continuing Education Registration will attempt to contact you.

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As a Continuing Education Student

1. Address change
Please ensure that the address we have on file for you is up to date. If you have moved since your initial application or registration, you can change your address in person, by mail, fax or e-mail. Address changes will not be done if requested by a second party.

To protect the integrity of your student record, your personal information will be verified before changing your address.

To request an address change by phone, fax, e-mail or regular mail you must provide the following:

1. Full legal name and any former name(s) (if applicable)
2. Student ID number (if known)
3. Former address
4. New address (including the effective change date)
5. Date of request
6. Daytime phone number

Note: Photo identification is required for in-person changes (driver's license or MRU Campus Card).

2. BookStore
BookStore tips and advice for Continuing Education students.

3. Classroom location
Your classroom location and other important information you need for your first class is located on your Confirmation of Registration letter or Student Schedule/Bill. If you register by phone, fax, mail or in person, it will be mailed to you if there is sufficient time before your first class. If you register online, you should print your Student Schedule/Bill once your payment has been processed.

Once you have registered you can access this information at any time via MyMRU. Log in, click on the Student Resources tab, go to the Student Online Resources box at the top left and click on Registration. Then click on Student Schedule/Bill and follow the prompts.

If you are on campus for your first class and have forgotten to bring your registration confirmation with you, the Security desk at the West Gate entrance can direct you. If you are in the Roderick Mah Centre for Continuous Learning the receptionist can direct you during office hours.

4. Course cancellation
All classes are subject to cancellation if there are insufficient registrations. If your course is cancelled, you may either transfer to another available course or receive a full refund. Credit card refunds are credited to your credit card account; cheque, cash and debit payments receive a refund with a mailed cheque. We will make every effort to inform you of the cancellation prior to the start of the course. Please provide a business and home phone number as well as an e-mail address when registering.

5. Freedom of Information and Protection of Privacy
The information that you provide to Mount Royal University when you register for Continuing Education courses is collected under the authority of the Post-Secondary Learning Act and Freedom of Information and Protection of Privacy Act in the Province of Alberta, Section 33(c). This information will be used for academic administration, the administration of Mount Royal support services, scholarship and financial aid awards, marketing and recruitment activities. Your personal information is protected and can be reviewed upon request.

The complete statement and further contact information is available at conted.mtroyal.ca/cefoip.

Privacy protection policy for The Conservatory students.

6. Statutory holidays
Mount Royal University is closed on statutory holidays and no Continuing Education classes are held. We are also closed during the long weekend. Please consult your Confirmation of Registration letter  / Student Schedule/Bill for further information on course dates. The BookStore is also closed on statutory holidays.

7. Student Guide to Credit-Free Policies
Please refer to this Student Guide to Credit-Free Policies. This document includes a statement of Students' Rights and Responsibilities. A printed copy is also available from your instructor or program administration. See also: Mount Royal University Code of Student Conduct.

8. Transfer credits
Certain Faculty of Continuing Education and Extension programs have been developed in cooperation with the Mount Royal credit faculties. These programs have components which are transferable into various diplomas, applied degrees and degrees, provided applicants achieve the minimum required grade in the course(s) and meet the entrance requirements for the credit program. Please see credit program websites for diploma, applied degree or degree entrance requirements. For more information on transfer credit please contact Business and Professional Education at cebusiness@mtroyal.ca or 403.440.6861 or Community and Health Studies at cehealth@mtroyal.ca or 403.440.6867.

9. Transfer to another course
You may transfer from one course to another available course. To request a course/seminar or section transfer, notify Continuing Education Registration Services at 403.440.3833 four (4) full working days (excluding Saturdays, Sundays and statutory holidays) prior to the start of the course/seminar in which you originally registered. If you do not make your transfer before this deadline, you are liable for the entire tuition fee, or may opt to remain in the original course/seminar. If you do not choose a specific course to transfer into, a credit balance will be added to your account to be applied against the tuition fee when you register in another Mount Royal University Continuing Education course within the same fiscal year. If you do not register in another course before the fiscal year ends, the credit balance less a 10% administration fee will be refunded to you.

10. Refund/Withdrawal policies
Withdrawal Policy: To be eligible for a refund, written withdrawal from a course/seminar must be received no later than four working days before the start date (excluding Saturdays, Sundays and statutory holidays). Written withdrawal received less than four days is not eligible for a refund. Withdrawals may be submitted by: e-mail: ceregservices@mtroyal.ca; fax: 403.440.6743; mail or in person: Registration Services, Room A101, Kerby Hall, 4825 Mount Royal Gate SW, Calgary, AB, T3E 6K6. Please quote: student ID number, CRN (Course Reference Number), course name, course start/end dates, full legal name, date of birth, address and phone number. All withdrawal refunds are subject to an administration fee of 10% of course tuition (max. $50). Some courses or programs have special withdrawal/refund policies that supersede this Withdrawal Policy as stated on your student confirmation.

Withdrawal Policy - Special Course/Program: Select courses/programs have different withdrawal policies as stated on your student confirmation. To be eligible for a refund, written withdrawal from a full-time certificate program or print-based distance-delivered course/program must be received no later than 10 working days before the start date (excluding Saturdays, Sundays and statutory holidays). Written withdrawal received less than 10 days is not eligible for a refund. Withdrawals may be submitted by: e-mail: ceregservices@mtroyal.ca; fax: 403.440.6743; mail or in person: Registration Services, Room A101, Kerby Hall, 4825 Mount Royal Gate SW, Calgary, AB, T3E 6K6. Please quote: student ID number, CRN (Course Reference Number), course name, course start/end dates, full legal name, date of birth, address and phone number. All withdrawal refunds are subject to an administration fee of 10% of course tuition (max. $50).

The Conservatory
Withdrawal policy

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When You Complete Your Program

1. Appeals and grievances
Mount Royal University's policy for marks appeals and grievances is outlined in the Student Guide to Credit-Free Policies available from Program Coordinator or the program administration office.

2. Grades and unofficial transcripts
You may print your unofficial transcripts or view your grades through MyMRU. Once you are logged in, click on the Student Resources tab, then select Student Records from the Online Service menu, and then click Unofficial Academic Transcript.

3. Graduating - Request a certificate, parchment or replacement parchment
Extension Certificate (part-time), Certificate (full-time), Diploma (full-time): Upon completing one of these programs, you should complete and submit an Application to Graduate form. The form notifies your Program Coordinator at Mount Royal University Faculty of Continuing Education and Extension of your program completion.

Certificate of Completion: Upon completing a Certificate of Completion program, you should complete and submit a Request for Certificate form. The form notifies your Program Coordinator at Mount Royal University Faculty of Continuing Education and Extension of your program completion.

Submit completed forms:
Mail or in person
Mount Royal University
Faculty of Continuing Education & Extension
Room EC3100
4825 Mount Royal Gate SW
Calgary, AB  T3E 6K6

Via fax
403.440.6670

Scan and e-mail
conted@mtroyal.ca

Replacement Parchment: If you have lost your official parchment, please complete a Request for Replacement Parchment form. This is submitted to Continuing Education Registration.

4. Official transcript
Your official academic transcript is the permanent record that Mount Royal University retains showing your academic history. It contains:

• Full legal name
• Student identification number
• Date of birth (day and month only)
• Course level (credit vs. continuing education)
• Date issued
• All continuing education and extension courses attempted, completed or in progress at Mount Royal and the awarded grades,
• Transfer equivalencies awarded by Mount Royal (if you took courses at other post-secondary institutions or were granted prior learning equivalency)

How to order an official Mount Royal University transcript

Requests can be made online, by fax, regular mail or in person.

The cost for each transcript is $10. When requesting transcripts by fax or online, Visa or MasterCard is required. When ordering by mail, payment may be made by credit card, cheque or money order payable to Mount Royal. In person, payment may be made by debit, cash, cheque, money order, Visa or MasterCard. An additional $5 charge will be applied if we are faxing your transcript.

Note: An official transcript is one that is received by another institution in a sealed envelope. A faxed transcript is not considered official.

Ordering Transcript Online – Please note that the option to order transcripts online is open to:

• Continuing Education students whose records are from Fall of 1999 to present
• Language Institute students whose records are from Fall of 2004 to present

Note: If you have taken credit courses at Mount Royal, a separate transcript must be requested.

1. Log in to MyMRU
2. Click the Student Resources tab.
3. In the Student Online Services box, click Student Records
4. Click Request Official Transcripts.

Note: Follow these instructions if you have forgotten your Student ID number.

Ordering Transcript by Mail or Fax - please provide:

• Your full legal name (former names, if applicable)
• Student ID number (if known)
• Date of birth
• Date of attendance at Mount Royal
• Name and address to which transcripts are to be sent
• Number of transcripts required
• Student signature and date
• Daytime telephone number (where contact you for payment)
• Indicate when transcripts are to be mailed: Send immediately
• Hold for final grades
• Hold for graduation notation

5. Tax receipts (T2202A forms)
Courses taken at a post-secondary institution may be eligible for a tax credit. T2202A forms are available on MyMRU at the end of February each year.

1. Log in to MyMRU
2. Click on the Student Resources tab
3. Click on Tax Forms
4. Click on T2202A Tax Credit Form
5. Choose the Tax Year
6. Download your form

For inquiries regarding your tax credit form, please contact fees@mtroyal.ca.

Please refer to Canada Revenue Agency to determine eligibility when preparing your annual income tax returns.

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