Student/parent grievance procedure for credit-free programs

1. Definition:
   
   A Grievance means a difference arising:
   1. as to the interpretation or application of Conservatory policies and procedures stated in the Conservatory calendar or on the registration forms;
   2. as to the instruction received;
   3. as to whether a difference referred to in subclauses (a) and (b) can be the subject of adjudication.
2. Policy:
   
   Any customer who feels that he has been unjustly dealt with or discriminated against, shall have access to the Grievance procedure.
3. Procedures:
   1. If a Grievance is concerning instruction received, it shall be settled in the following manner:
      
      Step 1
      Within seven (7) business days from the date of the incident or knowledge of the incident, the student/parent shall discuss the matter with the instructor with a view to resolving the grievance.
      
      Step 2
      If there is no settlement in Step 1, the customer shall discuss the matter with the area coordinator within seven (7) business days from the meeting in Step 1. In the absence of a coordinator proceed to Step 3.
      
      Step 3
      If there is no settlement with the coordinator in Step 2 then a written statement of the grievance shall be submitted to the appropriate program manager within seven (7) business days of the Step 2 meeting.
      
      Step 4
      If there is no settlement in Step 3, the grievance shall be referred to the Director, within seven (7) business days for adjudication. A decision will be made in consultation with the Conservatory Advisory Team.
      
      Step 5
      If there is no settlement in Step 4, the grievance shall be referred to the Vice-President, Academic for a final decision.
   2. If a Grievance is concerning the interpretation or application of Conservatory policies and procedures, it shall be settled in the following manner:
      
      Step 1
      Within seven (7) business days from the time of the incident or knowledge of it, the student/parent shall discuss the matter with the Manager, Conservatory Services with a view to resolving the difference.
      
      Step 2
      If there is no settlement in Step 1, a written statement of the grievance shall be submitted within seven (7) business days to the Director. A decision will be made in consultation with the Conservatory Advisory Team.
      
      Step 3
      If there is no settlement in Step 2, the grievance shall be referred to the Vice-President, Academic for a final decision.
   3. Either party may request an extension of the time limits mentioned in (a) and (b) provided that such extension is requested prior to the expiry of the time allowed. Where such extension is requested, it may not be denied unreasonably.
   4. In the event the griever fails to follow the procedure and time limits established in the adjudication procedure, the grievance shall be deemed to be abandoned.

To obtain a form for Student/Parent Grievance Procedure for Credit Free Programs,
contact the Conservatory office at 403.440.6821.

Credit Students will find grade appeal information here.