FAQs

Frequently Asked Questions

Office Hours

Regular Hours

Sept. 1, 2016 to June 16, 2017
Monday-Thursday
8:30 a.m. to noon, and 1 p.m. to 8 p.m.
Friday
8:30 a.m. to noon, and 1 p.m. to 7:00 p.m.
Saturday
9:00 a.m. to 1:00 p.m.

Summer Hours

June 16 to Sept. 1, 2017
Monday-Friday
8:30 a.m. to noon, and 12:30 p.m. to 4 p.m.

  Conservatory Front Desk Location: ED 0300 (Ground Level of Taylor Centre for Performing Arts)

Semester I:
July 1 to Aug. 31
Registration commences
Mar. 1
Semester II:
Sept. 1 to Jan. 31
Registration deadline:
Aug. 31
after which there will be a
$15 late fee charged for returning private students
Semester III:
Feb. 1 to June 30
Registration deadline:
Jan. 31
after which there will be a
$15 late fee charged for returning private students


Tuition
Fees for all Conservatory credit-free courses are charged per semester, payable in full or by choosing an installment option at the time of registration. The Conservatory accepts VISA and MasterCard for payment in full or for the installment option when registering by phone. When paying in person, payment can be made by VISA, MasterCard, cash, cheque or debit card. Online registration is available for most credit-free programs.

Registration will not be permitted when previous fees are outstanding.

Installment options
Installment options are available for fall semester, winter semester, and for combined fall/winter registrations if the courses for the winter are listed as available when registering for the fall.

Installment options are only available when registering in person or by phone (403.440.6821).

Option 1: Payment for one semester — a 20% payment is required with the balance paid over four equal monthly installments beginning on the 15th of the first month of the term (Sept. 15, Oct. 15, Nov. 15, Dec. 15).

Option 2: Payment for the full year — a 20% payment for the fall term is required with the balance of the fall term paid in four equal monthly installments beginning Sept. 15. The first payment for the winter term is charged Jan. 15 with the balance of the winter term paid in four equal monthly installments beginning Feb. 15.

When using the installment option, a $25 surcharge is required at the time of registration.

Tuition fees for choirs, orchestras and Academy are due in the fall. Course fees can be applied using option 1 above. The applicable Mount Royal Choral Association fee for choirs is charged at the time of registration. These fees are collected on behalf of the MRCA.

Installment Application Form

Financial assistance
Financial assistance is available for many Conservatory programs for students showing merit and/or financial need. Please check with your instructor or program administrator to see if you are eligible for financial aid before submitting a Scholarship and Bursary Application Form.

We are very grateful for our donors who contribute to our scholarship and bursary funds. Learn more about these people — and how you can make a difference in a student’s life by donating to a scholarship fund.


Makeup Lessons
If an instructor cancels any lessons or classes, the instructor is obliged to make up those lessons or classes.

If a student cancels a private lesson with reasonable notice, the instructor may wish to arrange a makeup lesson, pending the instructor's schedule and the availability of studio space. If the instructor's schedule does not permit it, or if insufficient notice is given, the instructor is under no obligation to make up the lesson.

Lengthy absences for medical reasons will be considered for refund upon receipt of a written request with a doctor's certificate.


Parking

TCPA_location

Bus Routes
Lincoln Park Campus is serviced by bus routes 13, 18, 20, 72/73 and 181/182. For route and scheduling information, please contact Calgary Transit at 403.262.1000.


Withdrawal Policy
Classes
Class lessons have a NO REFUND policy.

Mount Royal University reserves the right to cancel, postpone or combine classes and to limit registration or change instructors. Should insufficient registration cause the cancellation of a class, fees will be refunded or the student may transfer to another course if room is available.

Private Lessons
If a student formally withdraws from private lessons before the fourth scheduled lesson, a tuition refund will be issued less a $25 processing fee and the cost of the four lessons.

Instructors may initiate withdrawals at any time with the manager's approval. In such cases, students will receive an appropriate refund.


Privacy Policy
The personal information collected through the Mount Royal University Conservatory application and registration process is collected under the authority of the Alberta Freedom of Information and Protection of Privacy Act, Section 33(c), and is protected by that Act.

Your personal information will be retained by the Mount Royal Conservatory and not provided to a third party. It will be used for processing the registration(s) of you or your child, for the administration and teaching of the educational programs in which you/he/she participate(s), and for University research and planning purposes.

Financial information is used solely for the purpose of processing payments for the courses. Non-financial information may be shared with instructors, administrators, other parents or students, and with associations affiliated with the University, for the purposes of the educational program and for the public performances of you or your child.

If you have any questions with regards to the foregoing, please contact the Manager, Conservatory Support, at 403.440.6821.

Mount Royal Conservatory newsletters
Mount Royal Conservatory distributes information, publicity or promotion about opportunities and events which we believe are complementary to and consistent with the role of education in the arts. If you wish to be included please advise your registration clerk at time of registration.
Sign up for Mount Royal Conservatory's Insiders monthly e-news where Insiders get all the most current information on programs, concerts and other special events happening at MRU Conservatory.


Grievance Procedures
A. Definition:
A Grievance means a difference arising:

  1. as to the interpretation or application of Conservatory policies and procedures stated in the Conservatory calendar or on the registration forms;
  2. as to the instruction received;
  3. as to whether a difference referred to in subclauses (a) and (b) can be the subject of adjudication.

B. Policy:
Any customer who feels that he has been unjustly dealt with or discriminated against, shall have access to the Grievance procedure.

C. Procedures:

     1.     If a Grievance is concerning instruction received, it shall be settled in the following manner:

Step 1
Within seven (7) business days from the date of the incident or knowledge of the incident, the student/parent shall discuss the matter with the instructor with a view to resolving the grievance.

Step 2
If there is no settlement in Step 1, the customer shall discuss the matter with the area coordinator within seven (7) business days from the meeting in Step 1. In the absence of a coordinator proceed to Step 3.

Step 3
If there is no settlement with the coordinator in Step 2 then a written statement of the grievance shall be submitted to the appropriate program manager within seven (7) business days of the Step 2 meeting.

Step 4
If there is no settlement in Step 3, the grievance shall be referred to the Director, within seven (7) business days for adjudication. A decision will be made in consultation with the Conservatory Advisory Team.

Step 5
If there is no settlement in Step 4, the grievance shall be referred to the Vice-President, Academic for a final decision.

     2.     If a Grievance is concerning the interpretation or application of Conservatory policies and procedures, it shall be settled in the following manner:

Step 1
Within seven (7) business days from the time of the incident or knowledge of it, the student/parent shall discuss the matter with the Program Administrator, General or Academy Programs, Conservatory with a view to resolving the difference.

Step 2
If there is no settlement in Step 1, a written statement of the grievance shall be submitted within seven (7) business days to the Director. A decision will be made in consultation with the Conservatory Advisory Team.

Step 3
If there is no settlement in Step 2, the grievance shall be referred to the Vice-President, Academic for a final decision.
 

Either party may request an extension of the time limits mentioned in (a) and (b) provided that such extension is requested prior to the expiry of the time allowed. Where such extension is requested, it may not be denied unreasonably.

In the event the griever fails to follow the procedure and time limits established in the adjudication procedure, the grievance shall be deemed to be abandoned.

To obtain a form for Student/Parent Grievance Procedure for Credit Free Programs, contact the Conservatory office at 403.440.6821.


Recitals and Test Classes
The Conservatory offers many afternoon student recitals throughout the year, usually on Sundays. These events are free to the public and are intended to be valuable performance experiences for well-prepared students of the Conservatory and its Off Campus affiliates.

Informal performance opportunities are offered through Conservatory faculty by way of test classes, where students are able to practice the art of performance in a more casual atmosphere. These classes are arranged by individual instructors.


Accompanists
Accompanists are available at no charge to registered Conservatory students for test classes and regularly scheduled afternoon student recitals.

Accompanists are also available to provide other rehearsal and performance services, but the cost of these services is the responsibility of the student. For information on accompanists for these services, call the Conservatory office at 403.440.6821.
 


Student Code of Conduct
Mount Royal University Code of Student Conduct came into effect September 2, 2003. This Code supersedes all other codes of student conduct and/or processes for adjudicating and/or dealing with academic or non academic misconduct by students (both credit and credit-free).

Mount Royal University is committed to the principle of academic integrity, grounded in the belief in the fundamental values of honesty, trust, fairness, respect and responsibility in all academic work.

Mount Royal also expects that its students will behave in a manner that does not violate established civil and criminal statutes; does not threaten the safety or well-being of members of the University community; and does not seriously and adversely affect the University's students, employees, property or reputation.

The Code of Student Conduct details Mount Royal University's expectations of its students with respect to academic integrity and non-academic misconduct.

Mount Royal University Code of Student Conduct


Student Rights and Responsibilities
Statement of Student Rights and Responsibilities for Credit-Free Students Under the Legal Age Limit and Their Parents.

This statement of Student Rights and Responsibilities for credit-free students under the legal age limit and their parents is intended to constitute a guideline to be observed by the Board of Governors, students, parents of students, instructors, staff and administrators of Mount Royal University in regard to credit-free students at Mount Royal University who are not of legal age. It does not constitute a legal contract between the students and the University, and it cannot override any collective agreement or other legally enforceable contract where there is conflict. The statement is not intended to create a foundation for civil proceedings in the courts of the Province of Alberta.

In the event of a perceived or alleged breach of the statement, any resolution sought by a student, or by a parent of a student, shall be, exclusively, through established university procedures, the result of which shall be final and binding.

Right: To have their rights and their children's rights respected by fellow students, instructors, staff, administrators and other persons associated with the University.
Responsibility: To respect the rights of other parents and children, instructors, staff, administrators and other persons associated with the University.

Right: To a university environment that complies with institutional and relevant government regulations, policies, and procedures.
Responsibility: To observe University and relevant government regulations, policies and procedures intended to protect the environment of the University.

Right: To have access to current Credit-Free Policy information pertinent to the University. Revisions to policies will be printed in a timely manner and revised policies posted within the area where course delivery takes place.
Responsibility: To familiarize themselves with current information included in the Policy guidelines established within the University.

Right: To the availability of the instructor or Program Coordinator for assistance and consultation at mutually agreeable times.
Responsibility: To monitor the academic progress of their child and to seek help to resolve instructional difficulties.

Right: To have appeal and grievance procedures established and published by the University and made freely available to the parent. When such publication is not timely, procedures will be publicly posted within the area where instruction takes place.
Responsibility: To make themselves aware of appeal and grievance procedures.

Right: To have course times, as scheduled at the time of registration, remain unchanged except in exceptional circumstances as determined by the University and to have classes start and end at the scheduled times.
Responsibility: To arrive on time for their classes and to remain for the duration of those classes, except in exceptional circumstances.

Right: To be notified, whenever possible, of class cancellations in advance of the class meeting.
Responsibility: To accept that exceptional circumstances may force the cancellation of courses.

Right: To have student and/or parent views taken into consideration in University-sponsored evaluations of instruction and student-oriented services and to be assured that their individual contributions will be kept confidential.
Responsibility: To participate in such evaluations when requested.

Right: To view the University's official student record as contained in their permanent file.
Responsibility: To respect the University's regulations and legal terms of the Freedom of Information and Protection of Privacy Act regarding viewing of the official student record.

Right: In courses where grades are assigned the parent/student has the right to the confidentiality of their transcript and the grade assigned for each course, except by their express written permission. The University reserves the right to confirm or deny questions concerning students' registration and/or completion of a program. The University reserves the right to make transcripts available for authorized purposes within the University without student permission (e.g. for scholarship and financial aid eligibility, program advising, etc.).
Responsibility: To respect the confidentiality of the academic records of other students.


Tuition Tax Receipts
T2202A (tax tuition forms) are available for all registrants at the Mount Royal Conservatory. At least $100 in tuition will have had to have been paid in that time period.

At the end of February, you can find the tax forms for the previous year at myMRU.

Please follow the directions to activate your account if you are a new user, or enter your user name and password if you have already established a myMRU account.

Once in the site, you will find the T2202A by choosing the 'Student Resources' tab at the top of the page.

Click on 'Tax Forms', located in the section 'Student on-line services' on the top left-hand side of the page.

These documents can be printed and are considered acceptable for Canada Revenue Agency (CRA) purposes.