U-Pass

U-Pass

Fall 2021 UPASS and MyFARE App *NEW*

UPass is back at MRU. - Using the new MyFare App from the Google Play and Apple Store.


Skip the lines
at the Cougars Campus Store and get your UPass in 4 easy steps!

  1. Download the MyFare app
  2. Create your MyID account
  3. Get your verification code
  4. Activate your UPass

How to use MyFare app

  1. Set up your MyID account through your My Fare app.
  2. Click on menu in top right corner of the app
  3. Select Profile, then tap New Account tab
  4. Scroll down to Create a MyID account. Fill in your information using your @mtroyal.ca email address, read and accept the Privacy Policy and Terms of Use.
  5. A verification code will be sent to your @mtroyal.ca. Enter the code into the app.
  6. Wait 24-48 hours for the UPass to appear in your wallet. Register as early as September 1.
  7. You will not be able to use UPass until after September 1. Your UPass is valid until the end of the Fall Semester.
  8. After September 1- sign into the My Fare App to use your UPass.
  9. To use your UPass: Make sure you have an ID for verification if asked by transit. Select your UPass from your Ticket Wallet and tap “Activate”.
    1. On a bus: tap your activated ticket against the onboard scanner or show it to the operator, if asked.
    2. On the train: activate your ticket before you enter the fare paid zone and have it ready to show a Transit peace officer, if requested.

Calgary Transit MyFare FAQ

  1. What is My Fare?
    My Fare is a mobile ticketing app that allows you to purchase and use fare products such as regular monthly and day passes, airport boarding pass, single ride tickets and UPass directly from your mobile device.

  2. What are the requirements for enrollment into the UPass program?
    The Requirements are:
  • Must have a @mtroyal.ca email address;
  • All eligible students taking 3 courses (minimum of nine credits) in each semester are assessed a fee for the universal bus pass (U-Pass). Full-time students (registered in at least 60% of a full course load) enrolled in the Massage Therapy Diploma, Certificate, Personal Fitness Trainer Diploma and the LEAP program, will be eligible for the U-Pass. Students enrolled in Open Studies or Academic Upgrading who are registered in a combination of at least 3 courses will also qualify for the U-Pass.
  • and must have a handheld device that supports either Google Play (Android) or App Store (iOS).
  1. How do I get My Fare?
    The app is free to download from Google Play or the App Store.

  2. Do I need to set up an account to be able to use UPass?
    Yes, you need to create an account using your myID account with your @mtroyal.ca email information. If you create an account, you can stay signed in, but you’ll be asked to enter your account information every 30 days.

  3. How do I use My Fare?
    After downloading My Fare, create a myID using your @mtroyal.ca email then select the product you wish to use-> UPass.  The product will be electronically delivered to your My Fare ticket wallet after a 24–48-hour delay.  The UPass will only be available for your use from September 1, 2021 to December 31, 2021.

  4. What if I use the wrong email address in setting up myID?
    You can edit your profile by going into myID account. Once you are signed in myID, go to account –> edit profile –> change your email and then update it.

  5. Is My Fare available on all devices?
    My Fare is available on the majority of iOS or Android devices installed with the current or previous major version operating system. The application is not supported in non-Android or non-iOS devices. Older versions of software may not be supported.

  6. What if I don’t have a mobile device / What if my mobile device is not supported by the MyFare app?
    You will need to get a sticker from the Parking and Transportation Services office located in the Campus Store.

  7. Can I use the App if I have been issued a UPass Sticker?
    No. If you have been issued a UPass sticker you will not be able to access tickets through the My Fare app. Once a sticker has been issued you will be automatically withdrawn from the My Fare app.

  8. How does the Semester UPass work?
    UPass is valid for one Semester (e.g. September 1- December 31 for the Fall Semester). A Semester UPass must be activated before riding on transit and can be activated on or any time after the 1st of the Semester it is valid for
  9. How and when should I activate my mobile ticket. 
    You MUST activate your ticket or pass prior to boarding a Transit vehicle or prior to entering a fare restricted area. Be ready to scan your UPass at the onboard validator when boarding a vehicle or show it to a Calgary Transit official upon request.  Please have your OneCard available as a verification tool. Your UPass can be found in your Ticket Wallet on the main screen of the My Fare application.

  10. How do I use the app to show my ticket.
    A valid UPass on My Fare displays a barcode and a moving visual ticket. On a bus, you will scan the barcode on the lower screen of the onboard validator.  If asked, you can show the ticket to a Calgary Transit bus driver or peace officer for visual validation. While CTrains don’t have onboard validators, you can use the app to ride the CTrain.

  11. Do I need to scan my ticket or pass each time I travel?
    Yes, a valid UPass must be activated for each trip.

  12. Can I transfer to other routes with a mobile ticket or pass?
    Yes. You can use the same UPass to transfer to other fixed routes

  13. Do My Fare tickets or passes expire?
  • UPass is only valid for one semester at a time, based on your enrollment status
  • Unused passes past their validity period will appear as EXPIRED and will no longer be accepted for travel nor will they be valid for refund.
  1. How does the driver/peace officer know that my ticket is valid?
  • Mobile passes are validated through the fixed on-board validators on vehicles.
  • They can also be validated by using visual inspection.
  • Hand-held inspection devices may be used by Peace Officers to digitally scan a ticket using the barcode functionality.
  • Carry your MRU issued OneCard with you for additional verification if needed

  1. My bus has a ticket onboard validator on it. What do I do?
    Please tap the bar code on the lower screen of the onboard validator. An audible beep and a colored screen will identify the UPass as valid for use.

  2. What do I do if a Transit official asks to see my mobile ticket?
    Each UPass includes a visual validation bar as well as a unique barcode that will occasionally be scanned by Transit officials as part of an inspection process. Please present your mobile UPass for inspection, if requested.

  3. Will my mobile Upass still work if I lose cell phone service?
    A Mobile UPass does not need cell phone or WIFI services to activate and display a ticket. You do need connectivity, however, to download the UPass, which must be done prior to boarding. If you lose cell phone service after activating and boarding the vehicle you will be able to activate and display the UPass from the ticket wallet.

  4. What if my phone stops working prior to showing my ticket?
    You are responsible for having a mobile phone in good working order and usable prior to boarding and through the duration of your trip. If your mobile phone is inoperable, it is expected that you would use some other payment method for your trip.

  5. What happens if I lose my mobile device or buy a new device?
    If you lose your device or purchase a new one, you can transfer any valid, non-expired UPass to a new device. To do so, login to your account from your new device and your active UPass will be displayed. Please note that passes on your old device will become invalid. My Fare users are allowed three device switches over a six-month period. Please note that pass transfer is not possible if you do not have a City of Calgary MyID account.

  6. How is my personal information protected?
    Both the University and the City fall under the Alberta Freedom of Information and Protection of Privacy (FOIP) Act, which governs how identifiable personal information must be collected, used, disclosed and protected. The Act also requires that both organizations implement reasonable security measures against such risks as the unauthorized access, collection, use, disclosure or destruction of personal information collected to administer the UPASS program.

  7. What happens if my status changes from a full-time student to a part time student after the add/drop date?
    The UPass fee is not refundable after the add/drop date, you may continue to use it.

  8. Is there any way that I can give or sell my UPass to someone else?
    No. The pass is strictly non-transferable.

  9. Is the Electronic UPass Valid for the Full year?
    No. Because student status can change from term to term, the UPass will be issued each semester: Fall (September- December), Winter (January – April) and Spring/Summer (May-August). 

  10. I have my own car and don’t intend to ever use my UPass. Do I still need to get it?
    No, but it will still be reflected in your student fees.

  11. How do I contact My Fare?
    403-268-1969 or email at MyFare@calgary.ca
  12. How do I contact UPass?
    403-440-6914 or email at: parking@mtroyal.ca

 


U-Pass Program Regulations

The U-Pass is a unique validation sticker applied to your current Mount Royal Campus OneCard, or through Calgary Transit MyFare app. It grants full access to available transit services during the semester. You must be currently registered as a full-time student (must be 9 or more credits registered at MRU) to be eligible for the U-Pass program.

Full-time students (registered in at least 60% of a full course load) enrolled in the Massage Therapy Diploma, Certificate, Personal Fitness Training Diploma and the Language Education for Academic Purposes program will be eligible for the U-Pass.  Students enrolled in Open Studies or Academic Upgrading who are registered in at least 3 courses will also qualify for the U-Pass.  Please consult the Registrar Office for eligibility and details.

  • The U-Pass is not transferable, cannot be sold or loaned, and is for the exclusive use of the purchasing student.
  • U-Pass privileges may be revoked by Calgary Transit if it is misused or presented for transportation by any person other than the person to whom it is issued
  • Calgary Transit maintains the rights to inspect the U-Pass used by a student and to ask the student for another form of identification, to ensure that the U-Pass is being used by the person to whom it is issued.
  • Calgary Transit maintains the right to deny a student access to the Calgary Transit system, and impose fines in accordance with The City by-laws, if the student does not possess a valid U-Pass or other valid pass or ticket.

 

 

Important Dates
Opt-out Information
FAQs

U-Pass - 2021-2022 Academic Year

August 30

U-Pass will be available inside the Cougar Campus Store (H100) for those who require cannot utilize the Calgary Transit MyFare app.
September 1 Students must have a current U-Pass decal affixed to their OneCard, or have valid UPass on the MyFare app to ride transit under the program. Calgary Transit policy states that anyone riding without valid proof of payment will be subject to at least a $250 fine.
September 27 Deadline to submit U-Pass opt-out forms. Eligible students must have submitted their required documentation and opt-out form to the Parking Office Service Counter inside the Cougar Campus Store (H100).
After October 15 Refunds processed for approved opt-out applications. A credit will be applied to students' accounts following confirmation of payment of their U-Pass fee.

 

 

 

 

 

 

 

 

 

 

 

U-Pass Program Terms and Conditions (2021-2022 Academic Year)

1) The U-Pass stickers grant access to any Calgary Transit system routes from September 1  to December 31 and January 1 to April 30 respectively. Students can utilize the Calgary Transit system routes as frequently as they desire during this period
2) A $160 (per semester) U-Pass program fee will be charged as part of the student's tuition.
3) The U-Pass stickers are strictly non-transferable, and that users may be subject to a $250 fines if the sticker is intentionally tampered with.
4) For lost or stolen U-Pass stickers, students are subject to a $160 replacement fee, limited to one replacement per semester (unless authorized by the Parking Services Manager).
5) Students must present the U-Pass sticker or the MyFare app, along with photo identification (such as Campus OneCards and/or Drivers' licenses), to any Calgary Transit Enforcement Official requesting Proof of Payment when accessing the Calgary Transit system.
6) Calgary Transit Enforcement Officers reserve the rights to revoke and suspend any U-Pass stickers/privileges if they are deemed for misused at any time.
7) Calgary Transit also maintains the rights to deny a student access to the Calgary Transit system if the student does not possess a valid U-Pass sticker or the MyFare app. U-Pass Opt-out


Opt-out deadline for Opt-out:

  • Fall 2021 - September 27, 2021, and;
  • Winter 2022 - January 24, 2022

UPass Opt-Out Form

Please ensure that you are eligible to opt-out of the U-Pass program prior to submitting a form. Only requests that fall within these exemption categories will be approved. Eligible students must submit separate opt-out requests for different semesters.

**Important Notice**
According to Calgary Transit and in accordance with the UPass contract, students cannot opt-out of the UPass program with the purchase of low-income bus passes. This is not a valid criteria for opting out of the program.