Read the full Parking and Traffic bylaws and see the list of infractions and rates.

Top Parking Questions

1. Why do we need to pay for parking?
2. How do MRU parking prices compare to other Calgary Post Secondary Institutions?
3. Do I have to register my vehicle with Parking and Transportation Services?
4. How do permit renewals work? Will I automatically get the same tier when I renew?
5. What if I forget my permit?
6. What if my permit is lost or stolen?
7. I don't need my permit anymore. What should I do?
8. Can I sell my permit to a friend?

Online Permit Sales

1. I can log into HotSpot but my login does not allow me to view Mount Royal University permits. Why not?
2. I am trying to purchase a permit online but when I try to pay for it by credit card, the system won't let me. What can I do?
3. If the permits available online sell out, should I try going to the Parking Office to buy one in person?

Parking Enforcement

1. What do I need to know about ticketing/towing?
2. How do I pay an MRU parking ticket?
3. How do I appeal MRU parking tickets?
4. What do I need to know about accumulation of violation tickets?
5. What do I do if I receive a Calgary Parking Authority parking ticket?

For any other questions, please contact the Parking Office at parking@mtroyal.ca or 403.440.6914.

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Top Parking Questions

1. Why do we need to pay for parking?

The Government of Alberta does not permit the use of tuition or grant revenues to subsidize ancillary operations, which includes parking.

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2. How do MRU parking prices compare to other Calgary post-secondary institutions?

 

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3. Do I have to register my vehicle with Parking and Transportation Services?

It is important for permit holders to register their vehicle with Parking and Transportation Services and HotSpot. This helps us to notify drivers of any problems such as lights left on, or accidents. A temporary service or rental vehicle also needs to be registered with HotSpot by contracting their support.. Long-term use of a secondary vehicle should be registered with Parking and Transportation Services and HotSpot.

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4. How do permit renewals work (staff permits only)? Will I automatically get the same tier when I renew?

The annual permit validity period has recently been changed to run September to August (e.g. September 2022 to August 2023). In August, anyone holding a staff annual (12 month) permit is given the opportunity to renew for the upcoming year. When renewing, you are automatically eligible for the same permit type. If you wish to change permit types, you will need to make a new purchase during the general sales period, or add your name to the waitlist when it opens.

Semester permits are not renewable and are sold on a first-come first-served basis. 

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6. What if my permit is lost or stolen?

All permits are issued through HotSpot virtually.  Parking hangtags and placards are no longer required.

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7. I don't need my permit anymore. What should I do?

Refunds can only be processed in-person at the Parking service counter located inside the Cougar Campus Store (H100). Please have your valid photo ID, and a method of payment card (credit or debit card).

Refunds will not be given once the permits have reached the last month of validity. For further information, please contact the parking service counter.

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8. Can I sell my permit to a friend or relative?

No. Permits remain the property of Mount Royal University. Parking permits may not be sold or transferred to another individual. This may result in suspension or cancellation of parking privileges. If you no longer need your permit, you can cancel the permit at the Parking Office and request a prorated retund. Refunds are calculated for the remaining value of the permit (refunds will not be given once the permits reach the last month of validity).  Refunds are not issued retrospectvely.

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Online Permit Sales

1. I can log into HotSpot but my login does not allow me to view Mount Royal University permits. Why not?

If you are a first-year student, you need to be registered in classes at Mount Royal before you are eligible for parking services. Once you are registered in classes, the registration information is passed to the HotSpot system overnight through an automated batch interface. This means that if you register for classes on a Monday, HotSpot will not receive your information until Tuesday at the earliest. You are required to use your mtroyal.ca email address to login to view MRU parking permits. If you already have a HotSpot account, you can simply change your email to your mtroyal.ca email under "Account and Info".

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2. I am trying to purchase a permit online but when I try to pay for it by credit card, the system won't let me. What can I do?

Please contract HotSpot directly at 1-855-712-5888 or email to support@htsp.ca

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3. If permits sell out online, should I try going to the parking service counter to purchase in person?

All permits are sold online through the HotSpot parking app or website. If the permits are sold out online, a wait list will be created and you can add yourself to any available wait lists.

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Parking Enforcement

 

1. What do I need to know about ticketing and towing?

Parking enforcement is conducted by Mount Royal's Parking & Transportation Services (PTS). In some circumstances, PTS may employ the Calgary Parking Authority to issue tickets and facilitate towing. 

Purchase of a permit means that you will be responsible for your vehicle while it is parked on campus, the vehicle is legally parked, and that you are responsible to pay all traffic offense notices issued to your vehicle.

Not knowing the rules is not considered a reasonable excuse for having a traffic offense notice cancelled. Vehicles will be ticketed and/or towed for infractions.

Read the full Parking and Traffic bylaws and fine amounts.

You can request an appeal to examine any errors related to your ticket. If we find an error, either in the applicability of the bylaw or in the way it was enforced, we won't pursue the ticket any further.

If you have received a violation ticket in any of our parking lot locations, please appeal via email at parking@mtroyal.ca. Please include your violation ticket number in the email.

Please note that all appeals must be accompanied by proof of payments, valid supporting documents and other legitimate reasons for the appeal to be considered. Any insufficient supporting documentation will be returned as denied.

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5.What do I do if I receive a Calgary Parking Authority parking ticket? 

Please visit the Calgary Parking Authority website for more information. 

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