Parking & Transportation

Parking FAQs

Top Parking Questions

  1. Why do we need to pay for parking?
  2. How do MRU parking prices compare to other Calgary Post Secondary Institutions?
  3. Do I have to register my vehicle with Parking and Transportation Services?
  4. How do permit renewals work? Will I automatically get the same tier when I renew?
  5. What if I forget my permit?
  6. What if my permit is lost or stolen?
  7. I don't need my permit anymore. What should I do?
  8. Can I sell my permit to a friend?

Online Permit Sales

  1. I can log into HotSpot but my login does not allow me to view Mount Royal University permits. Why not?
  2. I am trying to purchase a permit online but when I try to pay for it by credit card, the system won't let me. What can I do?
  3. If the permits available online sell out, should I try going to the Parking Office to buy one in person?

Parking Enforcement

  1. What do I need to know about ticketing/towing?
  2. What do I do if I received a MRU parking ticket?
  3. How do I appeal MRU parking tickets?
  4. What do I do if I recevied a City of Calgary parking ticket?

For any other questions, please contact the Parking Office at parking@mtroyal.ca or 403.440.6914.


Top Parking Questions

1. Why do we need to pay for parking?

The Government of Alberta does not permit the use of tuition or grant revenues to subsidize ancillary operations, which includes parking.

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2. How do MRU parking prices compare to other Calgary post-secondary institutions?

Parking_graph_Aug2014_V2

 

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3. Do I have to register my vehicle with Parking and Transportation Services?

It is important for permit holders to register their vehicle with Parking and Transportation Services and HotSpot. This helps us to notify drivers of any problems such as lights left on, or accidents. A temporary service or rental vehicle also needs to be registered with HotSpot by contracting their support.. Long-term use of a secondary vehicle should be registered with Parking and Transportation Services and HotSpot.

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4. How do permit renewals work (staff permits only)? Will I automatically get the same tier when I renew?

In June, anyone holding a staff annual (12 month) permit is given the opportunity to renew for the upcoming year. When renewing, you are automatically eligible for the same permit type. If you wish to change permit types, you will need to make a new purchase during the general sales period, or add your name to the waitlist when it opens.
Semester permits are not renewable, and are sold on a first-come first-served basis.

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5. What if I forget my permit?

All permits are issued through HotSpot virtually. Your license plate number is your permit number.  Please ensure you have the correct license plate attached to your permit in the HotSpot account.  Only 1 vehicle can be attached to your permit at any time.

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6. What if my permit is lost or stolen?

All permits are issued through HotSpot virtually.  Parking hangtags and placards are no longer required.

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7. I don't need my permit anymore. What should I do?

Refunds can only be processed in-person at the Parking service counter located inside the Cougar Campus Store (H100). Please have your valid photo ID, and a method of payment card (credit or debit card).

Refunds will not be given once the permits have reached the last month of validity. For further information, please contact the Parking service counter.

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8. Can I sell my permit to a friend or relative?

No. Permits remain the property of Mount Royal University. Parking permits may not be sold or transferred to another individual. This may result in suspension or cancellation of parking privileges. If you no longer need your permit, you can cancel the permit at the Parking Office and request a prorated retund. Refunds are calculated for the remaining value of the permit (refunds will not be given once the permits reach the last month of validity).

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Online Permit Sales

1. I can log into HotSpot but my login does not allow me to view Mount Royal University permits. Why not?

If you are a first-year student, you need to be registered in classes at Mount Royal before you are eligible for parking services. Once you are registered in classes, the registration information is passed to the HotSpot system overnight through an automated batch interface. This means that if you register for classes on a Monday, HotSpot will not receive your information until Tuesday at the earliest.  You are require to use your mtroyal.ca email address to log in to view MRU parking permits.  If you already have a HotSpot account, you can simply change your email to your mtroyal.ca email under "Account and Info".

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2. I am trying to purchase a permit online but when I try to pay for it by credit card, the system won't let me. What can I do?

Please contract HotSpot directly at 1-855-712-5888 or email to support@htsp.ca

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3. If permits sell out online, should I try going to the Parking service counter to purchase in person?

All permits are sold online through HotSpot Parking. If the permits are sold out online, a wait list will be created and you can add yourself to any available wait lists

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Parking Enforcement

1. What do I need to know about ticketing and towing?

Parking enforcement is conducted by Mount Royal's Parking & Transportation Services and by the Calgary Parking Authority. City tickets will be issued if any Mount Royal parking regulations are contravened, regardless of a permit.
Purchase of a permit means that you will be responsible for your vehicle while it is parked on campus, the vehicle is legally parked, and that you are responsible to pay all traffic offense notices issued to your vehicle.
Not knowing the rules is not considered a reasonable excuse for having a traffic offense notice cancelled. Vehicles will be ticketed and/or towed for the following infractionsFailure to display a valid permit or dispenser ticket.

  • Displaying an altered or copied parking permit or dispenser ticket - All parking previlages will be revoked and violators may be referred to Office of Student Conduct for review.
  • Displaying a permit that has been reported lost or stolen.
  • Parking in Accessible or Carpool stalls without a proper placard.
  • Parking in fire lanes, roadways, loading zones, or outside designated stalls (automatic tow)
  • Having an expired plate registration as confirmed by the Calgary Parking Authority.
* Please be advised that vehicles that have incurred more than 3 violation tickets of any types will be ticketed and towed.  All towed vechicles will be delivered to the Calgary of Calgary Impound Lot.  These vehicles will remain in towing status unless the owner of the vehicle ractify any outstanding payment with MRU Parking Services. 
  • City of Calgary Impound Lot
    400 39 Ave SE,
    Calgary, Alberta, Canada
    T2G 5P8
    403-537-7111

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2. What do I do if I received a MRU parking ticket?

Violation ticket payments can be made:

  • Online (Visa and Mastercard only)
    • Visit https://www.htsp.ca
    • Click on "Park" on the left side bar
    • Select "Parking Ticket"
    • Select tickets from the listing or use "Select Date Range" to locate your ticket
    • Follow the on screen prompt to complete the payment.
    • You will receive a confirmation that the payment has been made
  • In- Person (Visa, MasterCard, Debit, Cash, and Cheque) - Please visit our service counter inside the Cougar Campus Store (H100)
  • by Mail (cheques only - paybale to Mount Royal University) - Please reference the violation ticket number on your cheque and mail to:
    • Mount Royal University
      Parking and Transportation Services
      4825 Mount Royal Gate SW
      Calgary, Alberta, Canada
      T3E 6K6

3.How do I appeal my MRU violation ticket?

You can request an appeal to examine any errors related to your ticket. If we find an error, either in the applicability of the bylaw or in the way it was enforced, we won't pursue the ticket any further. Appeals are accepted:
If you have received a ticket in HotSpot daily and permit zones, or made your payment through HotSpot, please appeal through thier portal.
  • Log into HotSpot App of your mobile device (If you do not have a mobile device, please contact HotSpot toll free at 1-855-712-8888 or email at support@htsp.ca)
  • Click the 3 bar icon on the top left to bring up the menu
  • Select Resolve a Parking Ticket
  • Click "Add Ticket" and follow the prompt to appeal your ticket.
*Please note that all appeals must be accompanied by proof of payments, valid supporting documentations and other legtimate reasons for the appeal to be considered.  Any insufficient supporting documentation will be returned as denied.

4.What do I do if I received a City of Calgary parking ticket?

1. Pay the fine online by clicking here 

Make sure you have the Parking Infraction Notice Number, your Licence Plate Number and a Visa, Visa Debit, MasterCard or American Express card.

2. In person 

  • City Cashiers: 800 Macleod Trail SE, Mon - Fri, 8:00 am - 4:30 pm. Please note: the City Cashiers do not accept credit cards.
  • Night Depository: 801 3rd St SE
  • Impound Lot: 400-39 Ave SE

Please include the parking ticket or the reminder notice with your payment.

3. By mail

Send a cheque or money order made payable to the City of Calgary at
Box 100, Calgary Parking Authority, 400 – 39th Avenue SE
Calgary, AB
T2G 5P8

Please include your parking ticket or the reminder notice with your payment.
For ticket payment questions or inquiries, please email cpapto-inquiries@calgaryparking.com or call 403-537-7000, option 1 and press 1.

Please note that we cannot accept e-transfer payments.

Request an Administrative Review using one of the following options:

1. Online - Click here to submit online. (Please note that submitting an administrative review online is the fastest way to receive a response.)

2. Ticket appeal form available at the Impound Lot:
400-39 Ave SE
Calgary, AB T2G 5P8.
8am to 8pm - Weekdays 
12pm to 4pm Saturday, Sunday 

When submitting an Administrative Review request that includes credit card information to prove a purchase, please do not submit your full credit information. In order to verify a payment we only require the first 6 and last 4 digits of your credit card number; please do not provide your access code or expiry date information.

If you are submitting a review on a membership/monthly contract/ParkPlus account: please ensure your licence plate is entered/activated correctly in your online account prior to submitting your review. 

NOTE: If the infraction notice number begins with a 4 or 5 or the information is handwritten, the notice may have been issued by a municipal agency other than the Calgary Parking Authority and may not be eligible for our online review system. 

1. You can pay your parking ticket. If you don't pay for your parking ticket within 21 days, the higher penalty amount indicated on your parking ticket will apply. Payments are accepted at the Calgary Parking Authority online, at city cashiers, and/or night depository.
2. You can request an Administrative Review to examine any errors related to your ticket. If we find an error, either in the applicability of the bylaw or in the way it was enforced, we won't pursue the ticket any further. Applications for Administrative Reviews can be completed online on the Calgary Parking Authority website at www.calgaryparking.com
3. You can appeal your parking ticket in court. If you don't pay your parking ticket, you will receive a violation ticket in the mail. At this point, you have the option to appeal your violation ticket through the Provincial Court Appeal process.If you require additional information regarding your parking tag, please visit Calgary Parking Authority website or contact Calgary Parking Authority office at 403-537-7100 during business hours, Monday to Friday from 8:00 a.m. to 4:00 p.m.

 

 

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