Frequently asked questions

 

 

Updated Monday, September 20 at 11:30 a.m.

 

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Campus access

 

Will students be able to get curbside pickup from the campus store for their required textbooks? If not, how will they get their textbooks?

Textbook pickup is still available from the Cougars Campus Store in G100 on Main Street. Only people who have appointments will be allowed to access G100. Pickup hours are 9:30 a.m. to 4:30 p.m. Thursday and Friday. For those who don’t have their OneCard yet, a staff member will be stationed at the West Gate Entrance to allow you inside for your pickup.

 

Will students have access to food services?

The Table is open for all students and employees on-campus. Barrow Coffee, Tim Hortons and Starbucks are open.

 

Vaccine mandate

 

Why is the University bringing in this requirement?

According to Health Canada, vaccination is one of the most effective ways to protect our families, communities and ourselves against COVID-19. Mount Royal encourages everyone to get vaccinated when they are eligible. Without mass vaccination, the risk of community transmission of COVID-19 increases.

 

Why did you wait until after the start of the semester to announce this?

The COVID-19 pandemic is evolving rapidly, and even in the past few weeks has necessitated changes in our approach to keeping students, faculty and staff safe. Many organizations and institutions are re-evaluating their COVID requirements because of the seriousness of the fourth wave of the pandemic and the ongoing threat to public health and the health system.

 

Why did you change your position?

The COVID-19 pandemic is evolving rapidly and, even in the last few weeks, has necessitated changes in our approach to keeping students, faculty and staff safe.

 

What forms of proof of vaccination will be acceptable?

The options for proof of vaccination are explained on this AHS web page and include the paper copy you received with your two shots or an electronic copy through MyHealth Records Alberta. On. Sept. 16 the  Government of Alberta announced a proof of vaccination card that can be downloaded or printed from your Alberta MyHealth Records. Those who received their vaccinations out of province or out of country will need to provide proof of vaccination from the province or country where they were vaccinated.

 

How long will this policy be in effect?

The Province's mandatory vaccination requirement will remain in place until further notice, depending on COVID-19 case numbers in Alberta and government restrictions.

 

I am unable to be vaccinated. What do I need to do?

Individuals who are unable to be vaccinated due to a medical exemption or an exemption for protected grounds under the Alberta Human Rights Act will need to submit an accommodation request. Students will need to contact Access and Inclusion Services as soon as possible. Employees will need to submit a workplace accommodation request form to Wellness at Work.

 

I’ve had COVID-19 and have antibodies. Why do I have to get vaccinated?

We are following AHS and Health Canada guidelines that those with a previous COVID-19 infection are not considered vaccinated unless they have received an approved Health Canada vaccine. According to Health Canada, even if you have previously had a COVID-19 infection or vaccination, you must still follow public health advice.

 

What if someone can't get vaccinated right away because they've recently had COVID and were told to wait? Or told to wait because they've recently received a different kind of vaccine?

While we encourage people to become fully vaccinated as soon as possible, we recognize there are valid reasons some people have to delay. Everyone has until Jan. 1, 2022 to become fully vaccinated (meaning your second vaccination dose must be by Dec. 17, 2021, and must participate in mandatory rapid testing in the meantime.

 

What capacity is left for online class options? Will everyone who wants to move online be able to?

There are limited options remaining for the fall semester. Students who wish to change their courses for the fall semester must do so before the add/drop deadline of Friday, Sept. 17. For the winter semester, details about online classes will be available in the next month.

 

How can I find out about online options for the winter semester?

For the winter semester, details will be posted regarding online classes once finalized.

 

What does this mean for a student living in Residence who does not want to get vaccinated? Do they have to move out? If so, when?

Students in Residence have until Jan. 1, 2022 to become fully vaccinated, which means receiving their second shot by Friday, Dec. 17, 2022. Unless a student has a valid medical exemption or an exemption for protected grounds under the Alberta Human Rights Act, they will not be able to remain in Residence unless vaccinated.

 

How do regular and semi-regular visitors to campus (e.g., aides to TVP students, interpreters, patients of Wellness Services, etc.) document their vaccination status? Is it the same for contractors who are on campus regularly?

Visitors to campus who are not students or employees, whether it be for academic, business, or recreational purposes, etc., are required to be vaccinated. On Sept. 16 the Government of Alberta announced a proof of vaccination card that can be downloaded or printed from your MyHealth Records. The paper copy received with the completion of a second shot is also acceptable. Those who received their vaccinations out of province or out of country, will need to provide proof of vaccination from the province or country where they were vaccinated.

 

Will Cougars Athletics and Recreation patrons have to show our admissions person proof of vaccination?

Those wishing to use MRU’s Recreation facilities are required to be fully vaccinated. The options for proof of vaccination are explained on this AHS web page and include the paper copy you received with your two shots or an electronic copy through MyHealth Records Alberta. On Sept. 16 the Government of Alberta announced a proof of vaccination card that can be downloaded or printed from your Alberta MyHealth Records. Those who received their vaccinations out of province or out of country will need to provide proof of vaccination from the province or country where they were vaccinated.

 

Are there consequences for providing false information on the vaccination declaration? What are they?

It is a serious breach to be untruthful about vaccination status. Disciplinary actions will result if you are unable to provide proof of vaccination within a reasonable period of time. For students, discipline will be conducted under the Code of Student Conduct policy. Employees are subject to the Code of Conduct — Employees policy and their applicable terms and conditions of employment and collective agreements.

 

Will there be on-campus vaccination clinics/opportunities?

A mobile vaccine bus will be on campus Sept. 22 and Sept. 23 from 9 a.m. to 4 p.m. Come to the roadway between the Library and the EA building to receive your first or second mRNA COVID-19 vaccine. Bring your Alberta Health Care card or government-issued ID. There are also limited walk-in appointments in the Wyckham Pharmacy on campus. Appointments can be booked at the Wyckham Pharmacy and other locations through AHS.

 

Masking, vaccination and rapid testing

 

How do I declare my vaccination status?

  1. Log into MyMRU with your mtroyal email address.
  2. Click on the “COVID-19 Vaccination Declaration” banner.
  3. Select either fully vaccinated or partially vaccinated from the drop-down menu.*

*In- between doses? You will be able to modify your status by submitting again after you receive a second dose.

 

Alberta Health Services (AHS) has informed me that with my recent positive COVID test I will likely give a false positive reading for up to 90 days. What do I do?

In this circumstance, the best thing to do is access the University supports. Students will need to provide the rapid testing program with medical documentation that outlines the details of why you cannot participate in the program, including the details of when this circumstance ends. Employees must submit a workplace accommodation request form and supporting medical documentation to Wellness at Work.

 

What can I do if I was advised by medical professionals to not receive a second dose of the vaccine?

If there is a medical basis for why you are unable to be fully vaccinated, you will need to submit an accommodation request and supporting medical documentation. Students need to contact Access and Inclusion Services as soon as possible. Employees will need to submit a workplace accommodation request form and supporting medical documentation to Wellness at Work.

 

As a student who is fully vaccinated, can I have access to rapid testing in order to ensure I am safe going into work experience settings?

Only unvaccinated individuals are able to participate in the MRU rapid testing program.

 

What if a student has a vaccine exemption letter from a doctor?

Students should contact Access and Inclusion Services as soon as possible to review the documentation and assess the accommodation request.

 

Do contractors working or visiting this site on a regular basis have to declare their vaccination status?

Contractors coming to campus for any reason are expected to be fully vaccinated. Beginning Sept. 20, visitors to campus will be required to show proof of vaccination.

 

What measures are in place to deter false declarations?

Once the rapid testing program is underway the University will be verifying proof of vaccination status through a random selection audit process. Campus community members who declare as fully or partially vaccinated must be prepared to provide proof of vaccination.

 

Will classes again be moving back online?

All health measures that have been put in place have been done to strive to deliver, and maintain delivery, in the planned modality, whether online or in person. However, given the ever-changing nature of the pandemic, it is not possible to guarantee that changes will not occur. The first priority is the health and safety of students, faculty, and staff. Mount Royal University will continue to follow guidance from the Alberta government on how classes are to be delivered.

 

What is Mount Royal’s Declaration of Vaccination Policy?

Mount Royal University is doing its best to find a balance between returning to an in-person learning environment while still managing the risks of COVID-19. Consistent with many other post-secondary institutions in the province we have implemented mandatory masking, vaccine declarations and a rapid testing program. Our health measures are consistent with Alberta Public Health guidelines and requirements. The COVID-19 website is kept up to date with current information.

 

Are you able to offer accommodations or alternative methods of learning such as online learning to those with compromised immunity caused by a chronic condition?

Anyone seeking accommodation can contact Access and Inclusion Services who will review the necessary documentation and information. In June, students were informed that a significant portion of courses would be delivered remotely in the fall. While not all courses are available online at this time, a student who prefers remote delivery can register in those courses that suit their needs.

  • The deadline to add classes will remain Friday, Sept. 17.
  • The deadline to drop classes has been extended to Thursday, Sept. 30.
  • The deadline to pay tuition and fees has been extended to Thursday, Sept. 30.

 

If someone has already had COVID and therefore might have antibodies, will they still be required to undergo rapid testing? If so, why?

Only those who are fully vaccinated can opt out of the rapid testing program. Someone who has previously had COVID does not qualify as vaccinated.

 

How many times a day is testing required, such as if someone has to leave campus and come back?

Participants in the rapid testing program are expected to complete their test and upload results through a form every 72 hours on Sundays and Wednesdays before coming to campus or working from home.

Those coming to campus who are not students or employees — whether it be for academic, business, or recreational purposes — are required to be provide one of the following:

  • proof of a Health Canada-approved vaccination with a paper or digital copy of a vaccine record and a piece of government-issued ID.
    • partial vaccination (one dose) will be accepted Sept. 20 to Oct. 25 if received two weeks before time of service
    • full vaccination (two doses) is required after Oct. 25
  • a privately paid negative PCR or rapid test must be conducted in the 72 hours prior to coming to campus. Tests from AHS or Alberta Precision Laboratories not allowed.
  • documentation of a medical exemption

Children under the age of 12 are exempt from the proof of vaccination or negative test requirement.

 

What happens if I do not want to participate in the rapid testing program?

Students and employees who are vaccinated and have declared their vaccination status will not be enrolled in the rapid testing program. Students and employees who are not vaccinated and who do not want to participate in rapid testing will not be able to attend learning or work on campus. For students, there are limited courses still available for remote delivery. Students can drop their courses before Sept. 30.

 

Do visitors to campus (e.g., massage therapy clients, those attending events) need to undergo rapid testing?

At this time rapid testing will apply to those students, faculty and staff conducting ongoing work or study on campus. We expect all visitors to campus to be fully vaccinated.

 

Will there be any internal contact tracing performed on campus?

At this time, the Alberta government does not require anyone who is a close contact of someone who has tested positive for COVID-19 to isolate or quarantine. While Alberta Health Services (AHS) has performed contact tracing of positive cases in the past, Mount Royal University will follow the AHS guidance, which means the person diagnosed with the positive case is responsible for notifying close contacts.

The University will continue to monitor trends as positive cases are reported and has established protocols for a rapid response in the event of an outbreak.

All staff and students should monitor themselves for symptoms and stay home if they are symptomatic. Anyone who is a close contact of someone who has tested positive should continue to monitor themselves for symptoms and if symptomatic, stay home. They should also contact AHS for further direction or advice. Students and employees are reminded not to come to campus if feeling unwell.

 

Will there be more online options available this fall for those who are not comfortable coming to campus?

The online options were announced in June. At this time there are no plans to adjust the in-person or online delivery modalities.

 

How do I know my private health information will stay private?

The information being collected is a declaration of vaccination status or results of rapid testing. This information is collected, reviewed and maintained by a small team of trained professionals working on the rapid testing program. No one else, including faculty, will have access to any information (declaration or testing) of a student’s status.
 

What will happen to students who are denied access to campus from a positive rapid test? Will classes be made available online or will other provisions be made; for example, will they be allowed to retake an exam if they miss one?

Anyone who stays home due to COVID-19 symptoms or tests positive for COVID will work with an Early Support team member. Early Support will work with the student to ensure they have the support necessary before returning to campus. Students will be supported to make up for missed exams and assignments.

 

Will there be more online options available this fall for those who are not comfortable coming to campus?

There are limited courses still available for remote delivery (closes Sept. 17). Students can drop their courses before Sept. 30.

 

What happens if there is an outbreak in a class?

Rapid testing is helpful in this regard. MRU will closely monitor the health and safety of the campus community and follow the guidance and direction of Alberta Public Health when it comes to any possible outbreaks.

 

Why is MRU mandating vaccination?

These decisions were not made lightly. According to Health Canada, vaccination is one of the most effective ways to protect our families, communities and ourselves against COVID-19. Every member of our campus community — students, faculty, staff and visitors — must be a part of the effort to provide the safest environment possible given the seriousness of the fourth wave of the pandemic and the ongoing threat to public health and the health-care system. Without mass vaccination, the risk of community transmission of COVID-19 increases.

 

What if a person doesn’t feel comfortable learning or working on campus if others are not vaccinated?

Individual perceptions of risk can vary greatly, and some members of our campus community will be less comfortable than others with returning to campus. This is understandable. Students can speak with Access and Inclusion Services or their academic advisor about options. Employees seeking an accommodation on protected grounds can follow the usual accommodation process but should also discuss their concerns with their manager. The University is following all public health guidance and putting protocols in place to reduce congestion and manage the flow of people well. Vaccination is mandatory as of Jan. 1, 2022 except for those who qualify for a medical or other exemption based on protected grounds under the Alberta Human Rights Act.

 

Where can I get more information on the vaccines and the rollout of them?

Alberta Health has information about the vaccine rollout in the province. Health Canada is another reputable source of information about COVID-19 and vaccination.

 

How is my information used and stored?

Vaccination status is kept securely in accordance with the Freedom of Information and Protection of Privacy Privacy Act. Access to this information is limited to those who will be required to facilitate the rapid testing program.

 

Students

 

What to do if you feel sick on campus

If you develop COVID-19 signs and symptoms while on campus, notify your instructor and go home immediately. Ensure you have arrangements to get home safely; do not use public transportation, ride-sharing services or taxis. Isolation spaces on campus are available if you cannot drive yourself home and must wait to be picked up.

 

If Alberta Health Services confirms that I have COVID-19, who should I notify and what are the academic implications?

Students should notify their instructor or relevant contact who will let them know of the academic implications.

 

What if I have symptoms of COVID-19 but have not been able to be tested yet?

Students are required to submit an Early Support Covid report if they are experiencing symptoms of COVID-19. The Early Support team will work with students to ensure they are complying with health requirements and liaise with them prior to their return to campus/work experience.

Students can also be referred to mru.ca/StudentGuide for more information.

 

Who should I tell if I know another student has COVID-19?

This is private and confidential medical information and it should only be shared between the student and the instructor and/or another relevant employee at Mount Royal.

 

Will professors be flexible with attendance and assignments if students feel unwell?

Faculty have the authority to determine the methodology by which they arrive at the final course grade and are encouraged to ensure students are not disadvantaged for circumstances beyond their control.

 

Will there be added capacity/additional courses for online learning for those who can’t/won’t be vaccinated?

Information about online options for the winter semester beginning in January will be available in the next month to allow. Students have time to make an informed decision about their education. Students can review all courses that were offered online for Fall 2021 here. Learn which online courses still have space and choose Fall 2021 open seats and then sort for online. Students who wish to add a course for the fall semester must do so before Friday, Sept. 17. Students who wish to drop a course have until Sept. 30.

 

Can students move fully to online courses?

There is no plan at this time to make an online-only option for academic programs. Students who wish to add a  course for the fall semester must do so before Friday, Sept. 17. Students who wish to drop a course have until Sept. 30.

 

Does a credit student who has only online classes in the fall semester (and no plans or requirement to be on campus) still have to declare their vaccination status?

Yes, in order to be exempted from rapid testing you must declare your vaccination status.

 

Can students get a full refund if they don't want to get vaccinated?

Students who do not comply with vaccination requirements can drop courses prior to appropriate add/drop deadline:

  • Fall semester: Thursday, Sept. 30, 2021
  • Winter Semester: Friday, Jan. 14, 2022

 

How can I find out about online options for the winter semester?

For the winter semester, details about online classes will be available in the next month.

For the winter semester, details will be posted regarding online classes once finalized.

 

What does this mean for a student living in Residence who does not want to get vaccinated? Do they have to move out? If so, when?

Students in Residence have until Jan. 1, 2022 to become fully vaccinated, which means receiving their second shot by Friday, Dec. 17, 2022. Unless a student has a valid medical exemption or an exemption for protected grounds under the Alberta Human Rights Act, they will not be able to remain in Residence unless vaccinated. 

 

Employees

 

Human Resources has developed an FAQ. If you have a question that you do not find in the FAQ and your manager or chair does not know the answer, please email returntoworkquestions@mtroyal.ca.

 

What guidance should I give to vendors and contractors who are on campus at Mount Royal?

Contractors and vendors should follow government measures, along with directions from their employer and current campus health measures.

 

How will instructors know that their students have been vaccinated and/or are producing regular negative tests?

Students, faculty and staff will not have access to the rapid testing or declaration status of others. Access to the rapid testing program data will be strictly limited to trained staff whose role is to compile, review and monitor participation. Mandatory masking indoors on campus helps to reduce the risk of transmission.

 

What are instructors supposed to do with students who are not yet vaccinated or don't have a negative test when classes start?

The deadline for declaring one’s vaccination status was Sept. 10. Instructors are reminded to require masks in classrooms and labs. Please refer to the Instructor Toolkit for more information. Additional information specific to rapid testing will be provided as soon as possible.

 

What is expected of a faculty member when a student declares illness (symptoms or a positive COVID-19 result)?

Students should not come to campus if ill. Students are required to submit an Early Support Covid report if they are experiencing symptoms of COVID-19. The Early Support team will work with students to ensure they are complying with health requirements and liaise with them prior to their return to campus/work experience.

Students can also be referred to mru.ca/StudentGuide for more information.

 

Should instructors plan on keeping a seating plan and maintaining attendance records for contact tracing purposes?

As described in the Instructor Toolkit, faculty are advised to have their students sit in the same seat for the semester. Instructors could document the planned seating arrangements for record-keeping purposes and contact tracing should that become necessary.