We work closely with Shaw Communications to provide you outstanding Internet for work and play in Residence.
Residence's wireless network is Wireless-AC technology.
For Internet access, connect to the ResNET network. Use your MyMRU username and password. If you are new to MRU, you will need to change your myMRU password. This allows your account to synchronize with ResNET.
If you are still unable to connect to the wireless network after changing your password, try the troubleshooting steps here.
The Ethernet wall ports in all bedrooms and living rooms are enabled for wired connections.
For the convenience of everyone, please do not plug in a wireless router. Personal wireless routers significantly and negatively impact Residence's wireless network.
In order to provide privacy and security, the wireless network has been set up so that two devices cannot communicate with each other. Also, setting up your own wireless network will cause interference with ResNET, which leads to a slow connection for everyone. We strongly encourage the use of the wired network (Ethernet) for devices unable to connect to the the wireless network.
Wireless printers cannot connect to ResNET. Please use a USB-printer cable to connect any printer to your computer. These are available for free at the Front Desk in West Residence Building B. Be sure to disable the wireless mode on your printer so that it does not interfere with the wireless network.
Apple TVs require the installation of a ResNET profile to work with our network. Apple TV setup forms can be found at the Front Desk in West Residence Building B.
Game consoles, smart TVs and media streaming devices
Game consoles, smart TVs and other media streaming devices (for example: Roku Stick, Chromecast) require a wired connection.
Wireless routers are not permitted in Residence because they cause significant interference with the wireless network.
Free on-site technical support is available to residents. If you have questions or are experiencing problems connecting to the ResNET network, visit ResNET Support in Room RB1011 located in West Residence Building B, call 403.440.8888 or email email@example.com.
For any trouble calls please make sure to:
- Provide your name
- Room number (e.g. A101A)
- A phone number where you can be reached
- Describe in detail the problem you are having