Frequently asked questions
Wellness Services is an umbrella for several services:
- Health Services provides medical care to employees and students and submits claims to your provincial health plan.
- Student Counselling Services is for students and offers individual counselling and workshops at no charge.
- Optimal Therapy is an injury rehabilitation and wellness clinic for everyone, including the public. Some services have discounts for students.
- Healthy Campus engages in health promotion initiatives for all Mount Royal community members.
No. Access to physicians is in accordance with the Canada Health Act. Canada’s publicly administered and funded health care system guarantees that eligible residents receive universal access to medically necessary hospital and health care services.
MRU students always have free access to Student Counselling Services.
Optimal Therapy services can be paid for by your own benefit plan or out of pocket if not covered by a benefit plan.
For more information on opting out, please go to www.mystudentplan.ca/mtroyal or visit the Student Benefits Plan office located in the basement of Wyckham House.
We have walk-in services Monday to Friday, 1 p.m. – 4 p.m. Although these operate on a first-come first-served basis, we will make room for students in crisis.
If you ask for a specific counsellor at a specific time in November or March (generally busy times in the semester), there can be a delay in getting an appointment.
Most students attend 3-4 sessions and this is enough to help them move towards the goals they establish with their counsellor. We work from a guideline of 1-8 session per academic year (September to April). The actual number of sessions is determined by a student’s needs and available resources. Sometimes your needs might be better met by other services and we will work with you to find the most appropriate on- and off-campus services.
We encourage you to talk to the counsellor first about what is not working for you. That being said, it helps when there is a strong working alliance between the counsellor and the student. So you can change counsellors if you feel unable to work with the counsellor assigned to you.
No, Student Counselling Services is for Mount Royal students.
Yes, but if you are under 18 years of age, please discuss confidentiality with your counsellor as other conditions may also apply.
While you are a student or employee at Mount Royal, you can access services in the Health Services clinic.
However, we strongly encourage students to continue to work with their family physician when their medical care is ongoing or complex in nature. This is important for continuity of care.
No. Medical services are offered to credit students (including occupational programs in Continuing Education) and employee members of the MRSA/MRFA. Family members of the students in the Indigenous Family Housing program also have access to Health Services.
Mount Royal students enrolled in credit courses can seek medical documentation to support a Deferred Examination or Withdrawal with Cause. It important that you to seek the required medical documentation from a healthcare practitioner who is familiar with your medical history. See the Academic Calendar for full details.
No, all our services are performed by registered, licensed and experienced practitioners. All services can be claimed through third-party insurance.
In general, students will not receive course credit for attending workshops. However, some workshops (QPR, Stepping Up) can be used toward practicum hours in certain programs and The Inquiring Mind has a certificate of completion. Please see the workshops' descriptions for more details.