Administrative Assistant

Administrative Assistant Extension Certificate

 

Administrative Assistant Extension Certificate header image

An administrative assistant supports the management, organization and facilitation of office activities and information.

Gain sought-after technology skills and a range of soft skills that will prepare you for work as an administrative professional in  today’s demanding office environment. Learn how to provide administrative support in an office setting, acquire new computer and communications skills to help you earn a promotion or refresh skills as you rejoin the workforce.

Learn to use the most common MS Office software such as Word and Excel in a hands-on setting. Gain skills in the essentials of good file and records management. Learn to write for business needs, including effective letters, reports, presentations, e-mail and web content.

Build your abilities in communications and customer service as you improve your interpersonal effectiveness, facilitate team work, enhance productivity and foster win/win communication. Learn to assess and manage your own response and approach to conflict in the workplace.

Customize this program for your organization through our Corporate Training department.

Benefits

  • Earn a recognized credential to enhance your career prospects  
  • Prepare for a career as an administrative assistant
  • Learn from experienced industry professionals
  • Demonstrate workplace competencies to potential employers

 

Program format

  • Format: Classroom, Online | Learn more
  • Duration: Complete the 7 required courses (64 hours). Can be completed within 2 semesters up to a maximum of 3 years.
  • Textbooks required for this program (approx $260) available at the Cougars Campus Store. Search by Term and Department (XWIN, XWOP, XCSS and XMGD)

Important notice

Effective May 1, 2021, the structure of the Administrative Assistant Extension Certificate has changed.

The number of required courses has been reduced from 10 to 7 for a total of 64 hours. No optional courses are required. Refer to the Program format and Courses and fees sections for additional information. If you have successfully completed courses in this program prior to May 1, 2021, contact mlau@mtroyal.ca to discuss program completion.

 

Online learning

We offer a variety of online learning options.  Visit our  learning formats page   for more information.

 

File Management Basics
Learn the essentials of good file management including creating, moving, copying, renaming and deleting files and folders.

Recommended Preparation: XWIN 10001 Windows Basics or equivalent

Course Materials (Required): Textbook is available at the Cougars Campus Store. Search by Term and Department (XWIN)

Subject (for registration): Computers-Windows

Subject code: XWIN 10003 6 Hours. Fee: $169 Not offered this semester

 

MS Word, Level 1
Learn the basics as well as formatting fonts, margins, indents, tabs, line spacing, alignment, tables, find and replace, page numbering and headers/footers.

Recommended Preparation: XWIN 10003 File Management Basics or equivalent windows file management course

Course Materials (Required): Textbook is available at the Cougars Campus Store. Search by Term and Department (XWIN)

Subject (for registration): Computers-Word Processing

Subject code: XWOP 10001 18 Hours. Fee: $329 Not offered this semester

 

MS Excel, Level 1

Discover the basics of an electronic spreadsheet. Learn correct terminology, mouse and keyboard movements and be introduced to the MS Excel environment. Learn how to enter data and apply formatting through a variety of methods. Perform calculations by creating formulas and using simple functions.

Recommended Preparation: XWIN 10003 File Management Basics or equivalent windows file management course

Course Materials (Required): Textbook is available at the Cougars Campus Store. Search by Term and Department (XWIN)

Subject (for registration): Computers-Spreadsheets

Subject code: XCSS 10001 12 Hours. Fee: $279 Not offered this semester

 

Building Customer Relations
Acquire the steps and strategies you require to provide customer service excellence. Discover what your customers want and need from you, and take action to ensure these needs are met. Explore methods for dealing with challenging customers while maintaining composure.

Live, Online Class Requirements: You will use Google Suite (Google Classroom, Google Meet) to participate in this live, online class. You will need to access the class through a laptop or desktop computer that has a functional webcam and microphone. A reliable Internet connection is required. Google Chrome browser is recommended for best results.

Subject (for registration): Management Development Series

Subject code: XMGD 30007 7.5 Hours. Fee: $249 Live, Online Class
CRN 50206 1 class May 28 9 a.m. - 5 p.m. Sat.

 

Writing in the Workplace
Effective business writing has high impact on your professional success. Learn to write well for business including effective letters, reports and presentations as well as e-mails, web content and blogs.

Live, Online Class Requirements: You will use Google Suite (Google Classroom, Google Meet) to participate in this live, online class. You will need to access the class through a laptop or desktop computer that has a functional webcam and microphone. A reliable Internet connection is required. Google Chrome browser is recommended for best results.

Subject (for registration): Management Development Series

Subject code: XMGD 30001 7.5 Hours. Fee: $249 Not offered this semester

 

Effective Interpersonal Communication
Workplace and business communication can be challenging. Be introduced to personal assessment tools and strategies to improve interpersonal effectiveness, facilitate team work, enhance productivity and foster win/win communication.

Materials Requirement:  DiSC Classic 2.0 Profile (approx. $89) Buy directly from  DiSC Profile Canada

Live, Online Class Requirements: You will use Google Suite (Google Classroom, Google Meet) to participate in this live, online class. You will need to access the class through a laptop or desktop computer that has a functional webcam and microphone. A reliable Internet connection is required. Google Chrome browser is recommended for best results.

Subject (for registration): Management Development Series


Subject code: XMGD 30006 7.5 Hours. Fee: $249 Live, Online Class
CRN 50205 1 class June 11 9 a.m. - 5 p.m. Sat.

 

Conflict Management
Gain an overview of conflict management principles and best practices. Learn to assess and manage your own response and approach to conflict in the workplace.

Live, Online Class Requirements: You will use Google Suite (Google Classroom, Hangout Meets) to participate in this live, online class. You will need to access the class through a laptop or desktop computer that has a functional webcam and microphone. A reliable Internet connection is required. Google Chrome browser is recommended for best results.

Subject (for registration): Management Development Series

Subject code: XMGD 30003 7 Hours. Fee: $249 Live, Online Class
CRN 50207 1 class June 25 9 a.m. - 5 p.m. Sat.



Contact us

For information about this program:
cebusiness@mtroyal.ca
403.440.6861 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6

Customize this program for your organization through our Corporate Training department.