Customer Service Excellence

Customer Service Excellence Certificate of Completion

A header image for the Customer Service Excellence course

 

 

 

Questions?

403.440.6861 or 1.888.392.3655
cebusiness@mtroyal.ca 

Customer service excellence is navigating your customer to a final destination in a smooth, personal and respectful manner.

Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.

Learn the steps and strategies you need to provide excellent customer service and customer support. Discover what your customers want and need from you, and take action to ensure these needs are met.

Gain skills in building positive relationships with customers, active listening and communicating more thoughtfully, solving customer problems and making decisions more efficiently. Earn the trust and respect of your organization’s stakeholders and understand how to diffuse conflict.

Benefits

  • Earn a recognized credential to enhance your career prospects  
  • Develop your personal and professional skills
  • Complete through online delivery, open to anyone, anywhere

 

Program format

Format: Classroom, Online | Learn more

Duration: Complete the 2 required courses plus 1 optional course (22.5 hours). Can be completed within 1 semester up to a maximum of 2 years.

The listed course hours indicate the estimated time to review the online learning units; your actual time spent completing assignments may vary.


 

Contact us

For information about this program:
cebusiness@mtroyal.ca
403.440.6861 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6

Customize this program for your organization through our Corporate Training unit.