Customer Service Excellence Certificate of Completion
The demand for quality customer service in every industry is growing. Learn to build positive relationships with customers, communicate more thoughtfully, solve problems and make decisions more efficiently. Earn the trust and respect of others and understand how to diffuse conflict.
- Gain or improve your customer service skills in a variety of settings
- Prepare for a job with a customer service focus
- Complete the 2 required courses plus 1 optional course (21 hours)
- Can be completed within 1 semester up to a maximum of 3 years
Leading with Emotional Intelligence
Succeed professionally by grasping the essential concepts of emotional intelligence and utilizing them to form powerful, healthy relationships. Learn to communicate clearly and effectively, solve problems, make thoughtful decisions, and earn others' trust and respect.
|Subject code: XMGD 30011||7 Hours. Fee: $219 + GST|
|CRN 30197||1 class||Feb. 7||8:30 a.m. -4:30 p.m.||Fri.|
Building Customer Relations
Acquire the steps and strategies you require to provide customer service excellence. Discover what your customers want and need from you, and take action to ensure these needs are met. Explore methods for dealing with challenging customers while maintaining composure.
|Subject code: XMGD 30007||7 Hours: Fee: $219 + GST|
|CRN 30196||1 class||Mar. 20||8:30 a.m. - 4:30 p.m.||Fri.|
Effective Interpersonal Communication
Workplace and business communication can be challenging. Be introduced to personal assessment tools and strategies to improve interpersonal effectiveness, facilitate team work, enhance productivity and foster win/win communication.
|Subject code: XMGD 30006||7 Hours. Fee: $219 + GST|
|CRN 30195||1 class||Feb. 22||8:30 a.m. -4:30 p.m.||Sat.|
Gain an overview of conflict management principles and best practices. Learn to assess and manage your own response and approach to conflict in the workplace.
|Subject code: XMGD 30003||7 Hours: Fee: $219 + GST|| |
|CRN 90254||1 class||Nov 23||8:30 a.m. -4:30 p.m.||Sat.|
|CRN 30194||1 class||Mar. 28||8:30 a.m. -4:30 p.m.||Sat.|
Students must provide CE Registration with a current and valid email address. When registered, students will receive a welcome/orientation message by email. Course materials will be available through Blackboard prior to course start date.
For information about this program:
403.440.6861 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6
Customize this program for your organization through our Corporate Training unit.