Customer Service Excellence

Customer Service Excellence Certificate of Completion

Classroom (Live, Online Class)

The demand for quality customer service in every industry is growing. Learn to build positive relationships with customers, communicate more thoughtfully, solve problems and make decisions more efficiently. Earn the trust and respect of others and understand how to diffuse conflict.

 

Fall 2020 program update: Live, Online Classes

For Fall 2020, these courses will be offered in live, online classes.

Live, Online Class Requirements: You will use Google Suite (Google Classroom, Google Meets) to participate in this live, online class. You will need to access the class through a laptop or desktop computer that has a functional webcam and microphone. A reliable Internet connection is required. Google Chrome browser is recommended for best results.

 

 

  • Gain or improve your customer service skills in a variety of settings
  • Prepare for a job with a customer service focus

  • Complete the 2 required courses plus 1 optional course (21 hours)
  • Can be completed within 1 semester up to a maximum of 3 years

Required Courses

For Fall 2020, these courses will be offered in live, online classes. Live, Online Class Requirements: You will use Google Suite (Google Classroom, Google Meets) to participate in this live, online class. You will need to access the class through a laptop or desktop computer that has a functional webcam and microphone. A reliable Internet connection is required. Google Chrome browser is recommended for best results. 

 

Leading with Emotional Intelligence
Succeed professionally by grasping the essential concepts of emotional intelligence and utilizing them to form powerful, healthy relationships. Learn to communicate clearly and effectively, solve problems, make thoughtful decisions, and earn others' trust and respect.

Subject (for registration): Management Development Series

Subject code: XMGD 30011 7 Hours. Fee: $249  Live, Online Class
CRN 90186 1 class Oct. 3 8:30 a.m. - 5 p.m. Sat.

 

Building Customer Relations
Acquire the steps and strategies you require to provide customer service excellence. Discover what your customers want and need from you, and take action to ensure these needs are met. Explore methods for dealing with challenging customers while maintaining composure.

Subject (for registration): Management Development Series

Subject code: XMGD 30007 7 Hours. Fee: $249 Live, Online Class
CRN 90213 1 class Oct. 17 8: 30 a.m. - 5 p.m. Sat.

 

Optional Courses

Choose 1

Effective Interpersonal Communication
Workplace and business communication can be challenging. Be introduced to personal assessment tools and strategies to improve interpersonal effectiveness, facilitate team work, enhance productivity and foster win/win communication.

Subject (for registration): Management Development Series

Subject code: XMGD 30006 7 Hours. Fee: $249 Live, Online Class
CRN 90214 1 class Oct. 22 8:30 a.m. - 5 p.m. Thurs.

 

Conflict Management
Gain an overview of conflict management principles and best practices. Learn to assess and manage your own response and approach to conflict in the workplace.

Subject (for registration): Management Development Series

Subject code: XMGD 30003 7 Hours: Fee: $249 Live, Online Class
CRN 90215 1 class Nov. 21 8:30 a.m. - 5 p.m. Sat.

 

Students must provide CE Registration with a current and valid email address. When registered, students will receive a welcome/orientation message by email. Refer to your Confirmation of Registration for course specific information.

 


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Contact us

For information about this program:
cebusiness@mtroyal.ca
403.440.6861 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6

Customize this program for your organization through our Corporate Training unit.