Required Courses

Live, online We offer a variety of online learning options. Visit our learning formats page for more information.

 

Choose 6 seminars to earn your certificate or take individual seminars of interest.

 

The Art of Leadership
Be introduced to practical leadership tools and strategies for success, including delegation, motivation, coaching and feedback.

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series

Subject code: XMGD 30012

7.5 Hours. Fee: $249+GST

Not offered this semester

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Leading with Emotional Intelligence

Succeed professionally by grasping the essential concepts of emotional intelligence and utilizing them to form powerful, healthy relationships. Learn to communicate clearly and effectively, solve problems, make thoughtful decisions, and earn others' trust and respect.

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series

Subject code: XMGD 30011

7.5 Hours. Fee: $249+GST

Not offered this semester

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Effective Management at all Levels 
Acquire tools and strategies to lead as an effective supervisor. Explore fundamental concepts and develop skills for creating a positive work environment, productive teams and motivated employees.

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series

Subject code: XMGD 30010

7.5 Hours. Fee: $249+GST

Not offered this semester

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Performance Management Seminar
Through the process of performance management, organizations are able to align individual and business goals. Explore the three key components of effective performance management: plan, perform and review.

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series

Subject code: XMGD 30005

7.5 Hours. Fee: $249+GST

Not offered this semester

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Project Management Basics
Learn the basic terminology of project management, including the five key areas of expertise: Initiating, Planning, Executing, Monitoring and Controlling, and Closing.

Subject (for registration): Project Management

Subject code: XPRM 30016

7.5 Hours.

See Project Management

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Motivating Your Team
Identify ways to motivate and develop employees and recognize factors that impact their performance. Develop guidelines to create a motivating work environment for different types of employees.

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series

Subject code: XMGD 30008

7.5 Hours. Fee: $249+GST

Not offered this semester

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Effective Interpersonal Communication
Workplace and business communication can be challenging. Be introduced to personal assessment tools and strategies to improve interpersonal effectiveness, facilitate team work, enhance productivity and foster win/win communication.

Materials Requirement: Before class begins, students are required to purchase DiSC Classic 2.0 Profile (approx. $89) Buy from DiSC Profile Canada

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series

Subject code: XMGD 30006

7.5 Hours. Fee: $249+GST

Live, online class

CRN 50205

1 class

June 11

9 a.m. - 5 p.m.

Sat.

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Managing Difficult Conversations
Interpersonal challenges and tension are a common part of life and work. Learn and practice strategies to face and manage difficult conversations.

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series

Subject code: XMGD 30004

7.5 Hours. Fee: $249+GST

Not offered this semester

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Conflict Management
Gain an overview of conflict management principles and best practices. Learn to assess and manage your own response and approach to conflict in the workplace.

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series 

Subject code: XMGD 30003

7.5 Hours. Fee: $249+GST

Live, online class

CRN 50207

1 class

June 25

9 a.m. - 5 p.m.

Sat.

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Workplace Presentation Skills
For most people, delivering a presentation is nerve-racking. Acquire tools and techniques to increase your comfort and effectiveness in giving presentations.

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series

Subject code: XMGD 30002

7.5 Hours. Fee: $249+GST

Not offered this semester

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Writing in the Workplace
Effective business writing has high impact on your professional success. Learn to write well for business including effective letters, reports and presentations as well as e-mails, web content and blogs.  

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series

Subject code: XMGD 30001

7.5 Hours. Fee: $249+GST

Not offered this semester

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Building Customer Relations
Acquire the steps and strategies you require to provide customer service excellence. Discover what your customers want and need from you, and take action to ensure these needs are met. Explore methods for dealing with challenging customers while maintaining composure.

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series

Subject code: XMGD 30007

7.5 Hours. Fee: $249+GST

Live, online class

CRN 50206

1 class

May 28

9 a.m. - 5 p.m.

Sat.

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Transitioning from Worker to Leader
The first step in being an effective leader is to be consciously aware of the kind of leader you want to be to ensure your actions are consistent with your vision. Moving into a new leadership role can be both exhilarating and a little overwhelming. Understand the essential tools and techniques of leadership and manage your transition from worker to leader.

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series 

Subject code: XMGD 30009

7.5 Hours. Fee: $249+GST

Not offered this semester

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Increasing Your Influence
Gain valuable insight into what it takes to be a valued team member in today's workplace. This course provides useful techniques for managing situations where you have ample responsibility yet may not have the authority over others to make things happen. Deepen your understanding of how leaders and followers are interconnected in a team environment.

Note: This live, online course is facilitated by an instructor and takes place at scheduled dates and times via Google.

Subject (for registration): Management Development Series

Subject code: XMGD 20031

7.5 Hours. Fee: $249+GST

Not offered this semester

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Tentative course schedule
Required Courses  (6 courses required)	Fall (Sept. - Dec.)	Winter (Jan. - April)	Spring/Summer  (May - Aug.)
The Art of Leadership	•	•
Leading with Emotional Intelligence	•	•
Effective Management at all Levels	•	•
Performance Management Seminar	•	•
Project Management Basics	•	•
Motivating Your Team	•	•
Effective Interpersonal Communication	•	•	•
Managing Difficult Conversations	•	•
Conflict Management	•
Workplace Presentation Skills	•	•
Writing in the Workplace	•	•
Building Customer Relations	•	•	•
Transitioning from Worker to Leader	•	•
Increasing Your Influence	•	•

 

Each course may be offered in a variety of formats. Check the “Courses and fees” tab for more information.

The schedule above is subject to change. Courses start on various dates within each semester. Fall schedule and registration available in June. Winter schedule and registration available in November. Spring/Summer schedule and registration available in March.

• Earn a recognized credential to enhance your career prospects   
• Develop your personal and professional skills
• Learn from industry experts
• Demonstrate workplace competencies to potential employers
• Complete through online delivery, open to anyone, anywhere

• Format: Live, online | Learn more 
• Complete your choice of 6 courses (45 hours) to receive a certificate
• You may take individual seminars
• Can be completed within 1 semester up to a maximum of 2 years
• The listed course hours indicate the estimated time to review the online learning units - your actual time spent completing assignments may vary. 

For course materials visit the Cougars Campus Store and search by Term and Department (XMGD).

You will use Google Suite (Google Classroom, Google Meet) to participate in live, online classes. You will need to access the class using your active Mt. Royal credentials, through a laptop or desktop computer that has a functional webcam and microphone. A stable, reliable internet connection is required.

Laura Altizer MEd

Laura Altizer is a senior learning and development professional with more than 25 years of practical hands-on experience throughout her career.  She has expertise in team building, project management, change management, leadership and team effectiveness, conflict management as well as strategic business planning coordination. She is passionate about engaging with leaders and their teams to help create positive, respectful relationships to support a collaborative, productive and sustainable work environment.

Laura holds a Master of Education in Educational Leadership and Learning from Yorkville University. Her certifications include, Crucial Conversations, Certificate for Emerging Leaders (U of C), Prosci Change Management (ADKAR), Situational Leadership (Ken Blanchard), Emotional Intelligence, Leader as Coach (BluePoint), Insights Discovery and Navigator Team Effectiveness Accreditation (Insights).

As an alumnus of the Therapeutic Recreation program at Mount Royal University, she is excited about the opportunity to be an instructor for the Faculty of Continuing Education and extension.

 

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Steven (Steve) D. Armstrong MSc

Steve holds a Master’s Degree in Public Policy and Management and has spent a lifetime planning and managing complex operations around the world. Through the Armed Forces, he has taken many leadership and career progression courses, as well as others in strategic and tactical leadership.

He has been soldier, a municipal Chief Administrative Officer in the NWT, a management consultant in Calgary, and a provincial director for the Red Cross, in addition to many other roles. He has led and coordinated operations and responses to: The Fort McMurray (2016), Slave Lake (2011), and the British Columbia (2003) firestorms, Alberta floods (2013), Indonesian/Sri Lanka Tsunami (2004/05), SARS outbreak (2004), Sept 11 (2001), and Military operations around the world.

Currently, Steve is the owner and principal consultant at PARATUS Group & PARATUS Education, where he speaks, consults, writes, and coaches for a wide variety of industries and clients. 

Steve currently teaching the Worker to Leader certificate course and the Emergency Management and Disaster Recovery Course, amongst others.

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Cheryl Davis

Cheryl has customized and facilitated a variety of training programs for corporate clients over the last few years. She successfully balances technical skills and soft skills in workplace learning. Cheryl has extensive knowledge of the retail industry and has held roles of Regional Controller and Internal Auditor as well as Area Manager, National Trainer and Vice President of Human Resources. Even though her personal experience is in retail Cheryl is able to adapt the course content to the needs of her class and make the concepts relevant to their specific work environments.

Cheryl has experience in teaching numerous courses including Customer Service, Effective Communications (listening skills, communication styles, giving and receiving feedback, perceptions and meeting skills), Teamwork, Train-the-Trainer (presentation and facilitation skills), Time Management, Supervisory skills (coaching, delegating and motivating), Financial Management (understanding financial statements and managing for bottom line results as well as understanding basic accounting skills) and Human Resource Management (including competency based interviewing and performance management).

Cheryl has a diploma in Business Administration and a Payroll Management Designation from the Canadian Payroll Association (CPA). She also completed the American Management Association's Management course and four levels of CGA program.

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Eliot Hoppe MNLP, C.Ht 

Eliot is an accomplished international speaker, author and facilitator with over 25 years of corporate leadership experience, including his previous roles as National Director, Sales and National Director, Recruiting and Training with Canada’s largest telecom company.

Eliot has been featured on international TV and radio for his insights into decoding human behavior, including advanced conscious and unconscious communication skills, which today are used by companies and therapists alike. Eliot is a Certified Trainer in Neuro-Linguistic Programming (NLP) and Registered Clinical Hypnotherapist.

His seminars on leadership, influence, body language communication and deception detection have been delivered to clients throughout North America and he brings a wealth of fun and facilitation experience into the classroom.

Eliot is the President of both Paramount Learning Systems and Serene Hypnotherapy Health & Wellness and is committed to helping others in need. He works closely with leading organizations and their staff, offering resources for mental health solutions, including clinical hypnotherapy for addiction, stress, anxiety and trauma.

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Joanne Leskow MBA 

Joanne Leskow is an award-winning instructor, speaker, and trusted management consultant in the areas of strategy, culture, change, and leadership. A successful entrepreneur with varied corporate expertise, Joanne provides innovative consulting insights to diverse clients.

For more than a decade, Joanne has been privileged to teach at Mount Royal University in the Strategy, Organizational Change Management, Leadership, and Management Certificate programs. She has served on the Mount Royal University Change Management Advisory Committee and has written university curriculum. Joanne’s teaching approach is dynamic and impactful, and she is the proud recipient of a Distinguished Teaching Award from Mount Royal University.

Joanne holds a Master of Business Administration from Royal Roads University and looks forward to welcoming you to Mount Royal University!

 

 

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Mary-Jo Williams CHRP

Mary-Jo is an independent leadership and organizational development consultant, facilitator and coach who partners with her clients to define, design and deliver practical learning and performance solutions that maximize engagement, productivity, efficiency and results.

Throughout her 28-year career, Mary-Jo has engaged, enabled and empowered leaders and individual contributors to turn talent into peak performance. Her clients and students say the secret to her success comes from her ability to leverage the lessons learned from her real-world experience building and leading teams in front-line, mid and senior level management roles in sales, operations, human resources and leadership / organizational learning and development.

Mary-Jo is a Certified Human Resources Professional (CHRP). An alumnus of the Human Resources program at Mount Royal University, she values the opportunity to give back to the community.