Frequently Asked Questions
Choose Your Continuing Education Program | When You are Ready to Register | While You are a Continuing Education Student | When You Complete Your Program
- Student Information: Information on activating and logging into MyMRU, Blackboard site, technical support, online course tutorial, and more
- Contact us if you don't find the answer to your question here
- Conservatory FAQs
Choose Your Continuing Education Program
Such permission is given at the discretion of the Program Coordinator pending space availability. You may only audit courses that are part of an Extension Certificate or an externally graded professional designation. If you are auditing a course you may not submit assignments or complete examinations for grading. Once granted permission to audit, you may not change to graded status. You may, in succeeding semesters, register in any graded course which you have previously audited. Full course fees, payment deadlines and course withdrawal policies apply to audited courses. Permission to Audit form.
- Diploma
- Certificate
- Extension Certificate
- Certificate of Completion
- Open registration courses
When You are Ready to Register
Check the Continuing Education Registration page.
Please ensure that your browser supports the following features.
- SSL enabled, with 128-bit encryption
- Cookies enabled
- Javascript enabled
Some programs have an application process. You should follow the timelines on the application form found on the program web page.
- Credit Card - Visa or MasterCard.
- Company Purchase Order - Fill out a Third Party Billing Sponsorship Contract. Follow these instructions for completing and submitting.
- Special Payment Options: Student Loan; International ESL Prepaid Tuition; Skills Investment Program Funding - You are responsible for paying any outstanding balances associated with your account that are not covered by student funding. For inquires about your tuition balance please contact Continuing Education Registration at 403.440.3833.
Tuition credits cannot be used for online registration. To use a tuition credit, please call 403.440.3833. To finalize your online registration without using the tuition credit, please use one of the payment options listed above.
Create a Student ID and PIN or use your existing Student ID and PIN to register.
New Students
You can view course information and build course schedules without logging in. A MRU Student ID number, PIN and security question/answer will be created if you proceed with registration.
Current and Former Students
Forgot Your MRU ID Number?
If you have been employed at MRU, applied for program admission or attended a course or summer camp (non-credit, credit, The Conservatory or International Education) you have an MRU ID Number. If you have forgotten your MRU ID Number, select Look Up Student ID.
If you are not able to retrieve your MRU Student ID by this method, contact the Continuing Education Registration office at 403.440.3833 or via e-mail at ceregservices@mtroyal.ca for help retrieving your login information upon confirmation of your personal details.
Forgot PIN?
If you have forgotten the PIN that was issued when you logged in to the online registration system, click on Forgot PIN? A reminder will be sent to the e-mail address that you provided when you registered.
If you no longer have access to the e-mail address that you originally provided or are unsure of the address, contact Continuing Education Registration at 403.440.3833 or via e-mail at ceregservices@mtroyal.ca to verify your personal information.
While You are a Continuing Education Student
To protect the integrity of your student record, your personal information will be verified before changing your address.
To request an address change by phone, email or regular mail you must provide the following:
- Full legal name and any former name(s) (if applicable)
- Student ID number (if known)
- Former address
- New address (including the effective change date)
- Date of request
- Daytime phone number
Note: Photo identification is required for in-person changes (driver's license or MRU One Card).
- Main MRU BookStore website
- Order textbooks and course materials from the Bookstore online
- Log in to MyMRU
- Click on the My Program tab.
- Click on the My course schedule link.
- Click on a course link for a Student Detail Schedule.
If you are on campus for your first class and have forgotten to bring your Confirmation of Registration with you, if you are in the Roderick Mah Centre for Continuous Learning (EC Building) the receptionist can direct you during office hours.
- Log in to MyMRU
- Click on the Online Services link
- Click the Student tab
- Click on the Registration link
- Click on the Student Schedule/Bill link and follow the prompts
The complete statement and further contact information is available at conted.mtroyal.ca/cefoip.
Did you really appreciate your instructor? If so, please consider nominating them for a Distinguished Teaching Award, which highlights their excellence to the rest of the MRU community. Nominations are due by January 31 each year and awards are given out at a ceremony every June. Check the Human Resources website for form and procedures.
When You Complete Your Program
- Log in to MyMRU
- Click on My Program.
- Under the Student Grades section, click on Select Another Term and select a term.
- Log in to MyMRU.
- Click on the My Program tab.
- Click on View/order transcripts.
- Click on Unofficial Academic Transcript.
- Continuing Education and Web Transcripts are already selected in the drop-down menu. Click on Submit.
- Full legal name
- Student identification number
- Date of birth (day and month only)
- Course level (credit vs. continuing education)
- Date issued
- All continuing education and extension courses attempted, completed or in progress at Mount Royal and the awarded grades,
- Transfer equivalencies awarded by Mount Royal (if you took courses at other post-secondary institutions or were granted prior learning equivalency)
How to order an official Mount Royal University transcript
Requests can be made online, by fax, regular mail or in person.
The cost for each transcript is $10. When requesting transcripts by fax or online, Visa or MasterCard is required. When ordering by mail, payment may be made by credit card, cheque or money order payable to Mount Royal. In person, payment may be made by debit, cash, cheque, money order, Visa or MasterCard. An additional $5 charge will be applied if we are faxing your transcript.
Note: An official transcript is one that is received by another institution in a sealed envelope. A faxed transcript is not considered official.
Ordering Transcript Online - Please note that the option to order transcripts online is open to:
- Continuing Education students whose records are from Fall of 1999 to present
- Language Institute students whose records are from Fall of 2004 to present
Note: If you have taken credit courses at Mount Royal, a separate transcript must be requested.
- Log in to MyMRU
- Click the My Program tab.
- Click the View/order transcripts link.
- Choose where to send the Official Transcript ("External Institution", "One of Your Addresses", "Company or Other Recipient"). Click the Continue button.
- Select Continuing Ed & Extension in the Transcript Type drop-down menu. Check that all other information is correct on the Select Transcript Type page. Click the Continue button.
- On the Transcript Request Information page, select the Number of Copies. Choose "As soon as possible" or "Hold for grades" in the Print Transcript drop-down menu. "Standard Mailing $10.00 per copy" is already selected in the Delivery Method drop-down menu. Click the Continue button.
- On the Transcript Request Confirmation page, check that all information is correct and click the Submit Request button. You will be prompted for payment via VISA or MasterCard.
Note: Follow these instructions if you have forgotten your Student ID number.
Ordering Transcript by Mail or Fax - please provide:
- Your full legal name (former names, if applicable)
- Student ID number (if known)
- Date of birth
- Date of attendance at Mount Royal
- Name and address to which transcripts are to be sent
- Number of transcripts required
- Student signature and date
- Daytime telephone number (where contact you for payment)
- Indicate when transcripts are to be mailed: Send immediately
- Hold for final grades
- Hold for graduation notation
Tax receipts (T2202 forms)
Courses taken at a post-secondary institution may be eligible for a tax credit. T2202 tax forms are available on MyMRU at the end of February each year.
- Log in to MyMRU
- Click on the ContEd & Conservatory tab.
- In the Personal Information box, select Slips for Income Tax Return and log in to the Self Service Banner.
- Select Student Services, then Tax Forms.
- Click on the T2202 Tax Form link.
- Select the Tax Year in the drop-down menu and select to either review online or print to PDF.
- Click the Submit button.
- View or print your form.
For inquiries regarding your tax credit form, please contact fees@mtroyal.ca.
Please refer to Canada Revenue Agency to determine eligibility when preparing your annual income tax returns.