Conflict Resolution

Two professionals shaking hands at a meeting.


Conflict Resolution Extension Certificate

Important Notice

Effective July 1, 2020, this Conflict Resolution Extension Certificate program is suspended. 

New students: See our newly launched program, Mediation and Conflict Resolution Extension Certificate.

Current students (updated June 8, 2020): For more information, including all updates regarding the classroom course schedules, refer to our FAQs or contact us at or 403.440.6867.

Please note: courses may be cancelled if they do not meet minimum registrations one week before the course start date. 


Effectively managing conflict saves time, money and stress. In this program, you will learn to effectively manage conflict by combining theoretical knowledge with practical hands-on conflict resolution skills. In addition, you will acquire strategies in mediation and negotiation that you can apply today in the workplace, community and home.

This 220-hour certificate is taught by experienced instructors and most courses have conflict resolution coaches who support the instructor, allowing for immediate feedback and practical knowledge.

Peaceful Communities Award provided by Community Mediation Calgary Society. Program graduates can apply for the Peaceful Communities Award by June 30, 2021.


Completion of the Conflict Resolution Extension Certificate with successful completion of the Conflict Resolution Mediation Assessment fulfills the educational requirements to apply for the ADR Institute of Canada's national designations of Qualified Mediator (Q.Med) and Chartered Mediator (C.Med). For additional requirements on designations, contact the ADR Institute of Alberta at 1.800.232.7214 or visit