Conflict Resolution

Two professionals shaking hands at a meeting.

 

Conflict Resolution Extension Certificate

Important Notice

Effective July 1, 2020, this Conflict Resolution Extension Certificate program is suspended. 

New students: See our newly launched program, Mediation and Conflict Resolution Extension Certificate.

Current students (updated June 8, 2020): For more information, including all updates regarding the classroom course schedules, refer to our FAQs or contact us at cehealth@mtroyal.ca or 403.440.6867.

 

Effectively managing conflict saves time, money and stress. In this program, you will learn to effectively manage conflict by combining theoretical knowledge with practical hands-on conflict resolution skills. In addition, you will acquire strategies in mediation and negotiation that you can apply today in the workplace, community and home.

This 220-hour certificate is taught by experienced instructors and most courses have conflict resolution coaches who support the instructor, allowing for immediate feedback and practical knowledge.

Peaceful Communities Award provided by Community Mediation Calgary Society. Program graduates can apply for the Peaceful Communities Award by July 1, 2020.

 

Completion of the Conflict Resolution Extension Certificate with successful completion of the Conflict Resolution Mediation Assessment fulfills the educational requirements to apply for the ADR Institute of Canada's national designations of Qualified Mediator (Q.Med) and Chartered Mediator (C.Med). For additional requirements on designations, contact the ADR Institute of Alberta at 1.800.232.7214 or visit adralberta.com

PMI_REP

 

  • The courses in this program expose you to both theoretical and practical models. They are highly experiential. You can expect to participate in simulated mediations, discussions and practical exercises.
  • Introduction to Conflict Resolution is a prerequisite to all Conflict Resolution courses.
  • Students will be issued a Conflict Resolution Extension Certificate parchment upon successful completion of the 12 required courses and the Mediation or Negotiation Assessment exam. Students are permitted to complete both assessment exams if desired. Please note that the mediation and negotiation specializations will not be noted on the awarded parchment. Specializations are recorded on the student transcript only.
CONFLICT RESOLUTION SCHEDULE Total: 220 hours

Required Courses (12 courses)
Fall
(Sept. - Dec.)
Winter
(Jan. - April)
Spring
(May - June)
Intro to Conflict Resolution
Communication in Conflict Resolution
Dealing with Anger
Mediation Skills, Level 1
Negotiation Skills, Level 1
Shifting from Positions to Interests
Mediation Skills, Level 2
Negotiation Skills, Level 2
Working Towards Cultural Competency in Conflict Resolution
Multi-Party Mediation: The Dynamics
Consensus Building for Groups
Resolving Conflict in the Workplace
Assessments (choose at least 1)
Conflict Resolution Mediation Assessment
Conflict Resolution Negotiation Assessment
*Classroom delivery of courses unavailable until further notice due to COVID-19.
The above schedule is subject to change. Courses start on various dates within each semester.
Fall schedule and registration available in June. Winter schedule and registration available in November. Spring/Summer schedule and registration available in March.

*Classroom delivery of courses unavailable until further notice due to COVID-19.


Introduction to Conflict Resolution

Begin to develop a personal philosophy for conflict resolution as you explore the benefits of mediation and negotiation in a variety of settings. Assess your ability to communicate effectively and discover your personal style of handling conflict. Recognize the importance of separating the people from the problem and begin to apply conflict management processes.

Note: This course is the prerequisite to all other courses in the certificate. It is also an optional course in Mount Royal's Human Resource Management certificate and is a required course in Mount Royal's online Managing Conflict in Today's Workplace Certificate of Completion.

Subject (for registration): Conflict Resolution

Subject code: XCFR 20101 15 Hours. Fee: $375 No longer offered.

 

Communication in Conflict Resolution
Examine communication in the context of conflict resolution processes. Explore your personal communication styles and through practical experience, build on necessary skills and techniques to better prepare to effectively communicate through conflict. Building and sustaining trusting relationships by the use of powerful questioning, use of neutral language, verbal and non-verbal language, summarizing, probing and framing will also be covered.
Prerequisite: Introduction to Conflict Resolution

Subject (for registration): Conflict Resolution

Subject code: XCFR 20201 15 Hours. Fee: $375
Not offered this semester

Dealing with Anger
Gain an understanding of the theories, techniques and approaches for identifying and managing the angry feelings that are often generated in conflict situations. Learn to recognize and work with constructive anger and normal anger patterns in conflict. Techniques for disengaging and maintaining safety in the process will be explored.
Prerequisite: Introduction to Conflict Resolution

Subject (for registration): Conflict Resolution

Subject code: XCFR 20206 15 Hours. Fee: $375 Not offered this semester

Mediation Skills, Level 1
Mediation is an effective alternative to litigation in solving disputes. After discovering the history and advantages of mediation, learn the four-stage mediation process experientially through extensive simulated mediations and group discussions.
Prerequisite: Introduction to Conflict Resolution

Registration Deadline: TBA

Subject (for registration): Conflict Resolution

Subject code: XCFR 20203 21 Hours. Fee: $525 Not offered this semester

Negotiation Skills, Level 1
Use facilitation skills to manage conflict situations and apply your communications skills to the four-stage model of negotiation. Learn to prepare for negotiation in a variety of settings, whether single-issue, multi-issue or multi-party. Draft a negotiated agreement and demonstrate confidence in working through conflict situations.
Prerequisite: Introduction to Conflict Resolution

Subject (for registration): Conflict Resolution

Subject code: XCFR 20202 21 Hours. Fee: $525 Not offered this semester

Shifting from Positions to Interests
Focus on the interest exploration stage of the mediation/negotiation model and practice the skills of exploring one's own and other's interest underlying the positions in order to reach positive outcomes in mediation/negotiation.
Prerequisites: Introduction to Conflict Resolution and Mediation Skills Level 1 or Negotiation Skills Level 1

Registration Deadline: TBA

Subject (for registration): Conflict Resolution

Subject code: XCFR 20303 15 Hours. Fee: $425 Not offered this semester

Working Towards Cultural Competency in Conflict Resolution
Gain an understanding of how cultural diversity impacts human interaction. Explore how personal cultural competency may influence one's role as a conflict resolution practitioner.
Prerequisite: Introduction to Conflict Resolution

Subject (for registration): Conflict Resolution

Subject code: XCFR 20205 15 Hours. Fee: $375 Not offered this semester

Mediation Skills, Level 2
Explore the role and scope of the mediator and the mediation process. Intervention styles, power balancing and dealing effectively with challenging behaviors are discussed and practiced in mediation simulations. This course builds on the knowledge and skills acquired and developed in Mediation Skills Level 1.
Prerequisites: Introduction to Conflict Resolution and Mediation Skills Level 1. Recommended: Shifting from Positions to Interests

Registration Deadline: TBA

Subject (for registration): Conflict Resolution

Subject code: XCFR 20300 28 Hours. Fee: $725 Not offered this semester

Negotiation Skills, Level 2
Within the context of the four-stage negotiation model, focus on micro-skills to effectively manage more difficult situations in negotiation. Gain experience with dirty tricks, power, trust and entrenched positions through videotaped role-play and personalized feedback. Learn how to separate the people from the problem and maintain standards of fairness in agreements.
Prerequisites: Introduction to Conflict Resolution and Negotiation Skills Level 1. Recommended: Shifting from Positions to Interests

Registration Deadline: TBA

Subject (for registration): Conflict Resolution

Subject code: XCFR 20306 28 Hours. Fee: $725 Not offered this semester

Multi-Party Mediation: The Dynamics
Gain an understanding of the dynamics of multi-party mediation. Use case studies to explore the design and implementation of multi-party mediation, especially as they apply to the commercial, community and municipal sectors.
Prerequisites: Introduction to Conflict Resolution and Mediation Skills Level 1

Subject (for registration): Conflict Resolution

Subject code: XCFR 20304 15 Hours. Fee: $375 Not offered this semester

Resolving Conflict in the Workplace
Identify the sources and dynamics of conflict in the workplace, with an emphasis on minimizing power imbalances in interpersonal workplace conflict. Examine the issues of the impact of organizational culture on employees, diversity in the workplace, harassment policies and the various methods of resolving workplace conflict including coaching, negotiating, and mediating with special emphasis on difficult work situations.
Prerequisite: Introduction to Conflict Resolution

Subject (for registration): Conflict Resolution

Subject code: XCFR 20207 15 Hours. Fee: $375 Not offered this semester

Consensus Building for Groups
Develop collaborative approaches to resolving conflict, solving problems, setting policies, making decisions and planning events through group involvement. Learn the conditions that must exist for consensus building and decision making as well as procedures for preparing the parties involved and the facilitation skills needed to reach consensus.
Prerequisite: Introduction to Conflict Resolution

Subject (for registration): Conflict Resolution

Subject code: XCFR 30204 15 Hours. Fee: $375 Not offered this semester

Assessments

Note: Only 1 Assessment is required to complete your Certificate

Conflict Resolution Mediation Assessment
If you have completed all 12 required courses in the Conflict Resolution Extension Certificate, you are eligible for the Mediation Assessment. Register for two one-hour time slots (one hour to do a recorded mediation and one hour, approximately a week later, to meet with an instructor to review your recorded session). You will be contacted by the Conflict Resolution administration team to schedule your assessment appointment.
Note: Fee includes $50 non-refundable application fee.

Registration Deadline: TBA

Subject (for registration): Conflict Resolution

Subject code: XCFR 50001 2 Hours. Fee: $375 Not offered this semester

Conflict Resolution Negotiation Assessment
If you have completed all 12 required courses in the Conflict Resolution Extension Certificate, you are eligible for the Negotiation Assessment. Register for two one-hour time slots (one hour to do a recorded negotiation and one hour, approximately a week later, to meet with an instructor to review your recorded session). You will be contacted by the Conflict Resolution administration team to schedule your assessment appointment.
Note: Fee includes $50 non-refundable application fee.

Registration Deadline: TBA

Subject (for registration): Conflict Resolution

Subject code: XCFR 50002 2 Hours. Fee: $375 Not offered this semester

Practice Sessions

These sessions are optional and do not count toward your course requirements. Students are welcome to register for more than one practice session.

Mediation Practice Session
This overview of the assessment process gives you the opportunity to practice your skills.

Subject (for registration): Conflict Resolution

Subject code: XCFR 30011 2 Hours. Fee: $75+GST Not offered this semester

Negotiation Practice Session
This overview of the assessment process gives you the opportunity to practice your skills.

Subject (for registration): Conflict Resolution

Subject code: XCFR 30013 2 Hours. Fee: $75+GST Not offered this semester

 

Winston Blake BA, MA, C.Med. SSDATA_CE_BLAKE
Winston Blake is described as dynamic, knowledgeable and compelling. With two decades of experience as a Mediator, program developer and trainer, and conflict management practitioner, he has built a reputation for promoting learning, growth, and change in clients.

Winston holds an Advanced Bachelor of Arts Degree from the University of Saskatchewan (1995) and a Master's in Conflict Analysis and Management from Royal Roads University. He has a certificate in Conflict Management from the Alberta Arbitration and Mediation Society (1998) and is a Chartered Mediator with the Alternative Dispute Resolution Institute of Canada (1999).

The recipient of many honours, he is the only person to be nominated for the YMCA Calgary's prestigious National Peace Medal in three consecutive years. Winston is a popular instructor in the Faculty of Continuing Education at Mount Royal University. He serves as a Board member of the Alternative Dispute Resolution Institute of Saskatchewan.

Serving the needs of youth, families and the community is a lifelong commitment and passion for Winston. He is the founder and Managing Director of the not-for-profit organization, Peer Mediation And Skills Training (PMAST). PMAST is a vibrant and responsive anti-bullying and conflict management solution provider serving youth, educators, and parents, in Alberta. He is also currently the Executive Director of the Restorative Action Program (RAP). RAP is offered in eight high schools in Saskatoon, Saskatchewan, which addresses many of the non-academic issues affecting youth today such as bullying and conflict.

Winston lives in Saskatoon with his spouse and three children. Whether as a conflict management practitioner, father or active member of the community, Winston believes in promoting peace, respect and understanding.


Program Instructor Crofton

Jeannine Crofton M.A. Psych., R. Psych., FMC

Jeannine Crofton is a Registered Psychologist, Mediator, Educator, Trainer and Academic. Jeannine currently has a private practice in Calgary where she specializes in marital therapy, separation and divorce mediation, and therapy for adults and children with anxiety and depression. Jeannine has been a family and workplace mediator for twenty years and is on the Government of Alberta Roster for Brief Conflict Interventions. Jeannine has taught with the Mount Royal Conflict Resolution program since 2008 and has taught credit courses in the Psychology and General Education departments at MRU since 2007. Jeannine published post-secondary instructor educational materials in 2013 and in 2015 co-authored an article in a medical education journal.

Jeannine also enjoys coaching leaders to become more effective in their organizations. She has worked with private industry in Calgary providing training in Conflict Resolution and Emotional Intelligence. Jeannine presented on these two topic areas in 2013 at the World Business Analysts Conference.

Jeannine is a member of the Human Resources Institute of Alberta. Jeannine has been a member of Family Mediation Canada since 1998 and is also a member of the Oral Exam Committee for the College of Alberta Psychologists.

Jeannine is married with three school aged children and enjoys paddle boarding.


Shannon Geoffrey B.Admin.
Over the past 10 years, Shannon's primary focus has been in the field of conflict resolution. She served as a mediator and mentor for the Civil Claims Mediation Program with Alberta Justice and has been actively instructing both classroom and online courses within the Conflict Resolution Certificate program at Mount Royal University. In addition, she spent a couple of years working as the Program Director for Community Mediation Calgary Society and was instrumental in creating their workshop series.

Shannon holds a Bachelor of Business Administration from the University of Athabasca (Organizational Behavior), a diploma in Business Administration (Human Resources), Extension Certificate in Conflict Resolution and a Certificate in the Adult Educator Seminar Series. She is currently completing her Master's of Distance Education and plans to finish the program in the spring of 2015.

Currently, Shannon is working at Mount Royal as a Program Coordinator within Business and Professional Education. She uses her conflict resolution skills constantly to improve communication and processes with colleagues, instructors and stakeholders. A large part of her role focuses on program development and administration.


David M. Holub B.Sc., LL.M. SSDATA_CE_HOLUB
David M. Holub is currently Assistant General Counsel and Manager, Public and Government Affairs at Apache Corporation. Since his call to the Alberta bar in 1989 with the law firm of Code Hunter, David has worked for Amoco Canada Petroleum Company Limited, Shell Canada Limited and Talisman Energy Inc.

David received a Bachelor of Science degree in Geology from the University of Calgary and his legal education from Osgoode Hall Law School and the London School of Economics, where he specialized in mediation and arbitration, obtaining his Masters of Law with Merit.

David is also a practicing mediator, arbitrator and conflict resolution trainer who provides training workshops in conflict resolution to organizations and with the Conflict Resolution program at MRU, which has included custom training for the Calgary Police Service and the City of Calgary Bylaw Enforcement Department. He has also instructed numerous courses at educational institutions including the University of Calgary, Southern Alberta Institute of Technology and the Calgary Board of Education.

David's passion is to empower his students with the skills to impact the world around them and experience the magic of mediation.


Deb Kocay BA, MCE
Deb is a graduate of the Mount Royal Conflict Resolution program and since graduating has been actively involved mediating, coaching and instructing in the field. She has mediated for the Small Claims Court in Calgary since 2002. Deb coaches and instructs for the Faculty of Continuing Education at Mount Royal and for the Justice Institute of B.C. Her academic background includes a bachelor's degree in Psychology and a Master of Continuing Education with a specialty in adult learning in the workplace.

Deb has worked primarily in the public sector; for not-for-profit agencies, and for the provincial and federal governments. Her work has ranged from:

supporting people with disabilities
working in addictions; primarily in prevention and health promotion
addressing socio-economic and health equity issues
building community capacity including board governance
providing training and development for career coaches
serving as a trainer for employee learning and development across government departments.
Most recently she works as a Conflict Resolution Practitioner in human resources within the federal government.

Deb strongly believes in lifelong learning and views conflict resolution skills as foundational skills in all domains of life. Her passion includes consciousness for all humanity.

Deb is pleased to be part of the Conflict Resolution program at Mount Royal and the larger conflict resolution community.