Managing Conflict in Today's Workplace



Managing Conflict in Today's Workplace Certificate of Completion

Important Notice

Effective July 1, 2020, the Managing Conflict in Today's Workplace Certificate of Completion program was suspended.

Current students will have the opportunity to complete the required courses from December 2019 to June 2021. After June 30, 2021, these courses will no longer be scheduled. If you have any questions, please refer to our FAQs or contact us at or 403.440.6867.

Please note: all courses with zero registrations 7 business days (not including Saturday/Sunday) before the course start date will be cancelled.

New for Fall 2020!

We are excited to announce the new Understanding Conflict Certificate of Completion launching September 2020. Visit the Understanding Conflict website for more information.


Incorporate conflict resolution skills into business processes and your professional practices. The skills and strategies you learn in this program can be applied immediately in your workplace setting. You will explore the benefits of mediation and negotiation in a variety of settings while developing a personal philosophy and style for conflict resolution. Assess your ability to communicate effectively and discover your personal style of handling conflict as you build skills and knowledge that you can implement in the workplace.