Mediation and Conflict Resolution

Mediation and Conflict Resolution Extension Certificate


A professional talking with one member of a couple.



Mediation is a process of facilitated interest-based negotiation in which a neutral mediator assists parties to reach a mutually beneficial resolution.

The Mediation and Conflict Resolution Extension Certificate program prepares you with the foundational knowledge to understand conflict and build competency-based skills in communication, negotiation, and third-party interventions with a focus on interest-based mediation.

Get an in-depth look at power, impasse, intense emotion, high-conflict behaviour and possible conflict resolution strategies as you learn from our experienced instructors.

In addition to determining your own conflict style, investigate various influences in conflict, and gain the skills to approach and manage different types of conflict situations. You will prepare to effectively facilitate interest-based mediation processes by demonstrating your learning in a practical, skills-based assessment.

This program replaces our Conflict Resolution Extension Certificate program. If you are a current student in our original program, you can find more information about completing your program here.


  • Understand your own response to conflict and learn how to manage situations more effectively
  • Explore your own communication style and develop effective and emphatic skills to communicate in conflict environments
  • Develop your toolkit to plan for important conversations and negotiations
  • Build your emotional and social intelligence and develop techniques for self-care
  • Learn to effectively facilitate mediation sessions

Program format

  • Format: Classroom, online, blended
  • Live, online class requirements (for online courses only): The online courses may include live online classes using Google Meet. All live online classes will be recorded and posted in Blackboard for those unable to participate. 
  • Duration: Complete the 6 required courses (165 hours) within 1 year up to a maximum of 3 years.
  • You may also register in individual courses of interest. Prerequisites may apply.
  • Some courses require a textbook. Textbooks available through external suppliers - see Textbook List.   



Get started with understanding conflict 

Interested in learning more about conflict but not yet ready to complete the full Conflict Resolution Extension Certificate? Consider our Understanding Conflict Certificate of Completion. This two-course program helps you understand your own response to conflict and manage situations more effectively. Both courses ladder into the Mediation and Conflict Resolution Extension Certificate program.

Contact us
403.440.6867 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6