NEW — Mediation and Conflict Resolution Extension Certificate
The Mediation and Conflict Resolution Extension Certificate program prepares students with the foundational knowledge to understand conflict and build competency-based skills in communication, negotiation and third party interventions, including interest-based mediation. A comprehensive study of power, impasse, intense emotion, and high conflict behaviour is presented.
This newly developed program replaces our Conflict Resolution Extension Certificate program. If you are a current student in our original program, you can find more information about your program completion here.
This introductory course provides exposure to the nature of conflict, how conflict is experienced, and the complexity of underlying causes. Students will determine their own conflict style, investigate various influences in conflict, and gain the skills to approach and manage conflict situations. The learning focus is on the participant and their interaction with conflict.
Subject (for registration): Conflict Resolution
| Subject code: XCFR 20400 | 21 Hours. Fee: $525 | |
| CRN 50282 | Online | May 25 - June 27 |
Effective Communication
This course examines applied communication in the context of conflict. Students will be exposed to fundamental skills and techniques to support building and sustaining effective dialogue. The concepts of positions and interests will be introduced.
Subject (for registration): Conflict Resolution
| Subject code: XCFR 20401 | 21 Hours. Fee: $525 |
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| CRN 50284 | Online | April 12 - May 16 |
Conflict Engagement
This course creates a foundation for engaging with others to explore and resolve topics or concerns within an interest-based philosophy. Students will gain skills in preparing for important conversations, applying effective communication skills to balance people (relationships), process (conversation balance, standards, BATNA), and problem resolution (agreements, outcomes).
Prerequisite: Effective Communication
Subject (for registration): Conflict Resolution
| Subject code: XCFR 20402 | 21 Hours. Fee: $525 | Not offered this semester |
Conflict Intervention
This course explores different aspects of managing conflict situations. Students will examine conflict in the 21st century workplace, inquire about Indigenous worldviews and ethical space, and learn about interventions available to foster appropriate outcomes, including conflict coaching and mediation.
Prerequisite: Effective Communication
Subject (for registration): Conflict Resolution
| Subject code: XCFR 20403 | 28 Hours. Fee: $725 | Not offered this semester |
People, Power, and Emotion
This course considers constructs of power and other complex human interactions. Acting as a conflict intervenor, students will explore how to appropriately interact in situations when emotion and exaggerated or unpredictable behaviours are presented. Techniques and practices for building resilience and emotional competence will be explored alongside self-care principles.
Prerequisites: Conflict Dynamics, Effective Communication, Conflict Engagement
Subject (for registration): Conflict Resolution
| Subject code: XCFR 20404 | 28 Hours. Fee: $725 | |
| CRN 50286 | Online | May 17 - June 27 |
Mediation
This comprehensive course prepares students to effectively facilitate interest-based mediation processes to a competent, generalist standard. A practical, skills-based assessment is required to successfully complete the course.
Prerequisites: The previous five Mediation and Conflict Resolution courses
Subject (for registration): Conflict Resolution
| Subject code: XCFR 20405 | 46 Hours. Fee: $899 | Not offered this semester |
Tentative course schedule |
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| Fall (Sept. - Dec.) |
Winter (Jan.- April) |
Spring/Summer (May - Aug.) |
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| Conflict Dynamics | • | • | • |
| Effective Communication | • | • | • |
| Conflict Engagement | • | • | |
| Conflict Intervention | • | • | |
| People, Power, and Emotion | • | • | |
| Mediation | • | • | |
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Each course may be offered in a variety of formats. Check the “Courses and fees” tab for more information. The schedule above is subject to change. Courses start on various dates within each semester. Fall schedule and registration available in June. Winter schedule and registration available in November. Spring/Summer schedule and registration available in March. |
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- Understand your own response to conflict and learn how to manage situations more effectively
- Explore your own communication style and develop effective and emphatic skills to communicate in conflict environments
- Develop your toolkit to plan for important conversations and negotiations
- Build your emotional and social intelligence and develop techniques for self-care
- Learn to effectively facilitate mediation sessions
Format: Classroom, Online, Blended
Live, online class requirements (for online courses only): The online courses may include live online classes using Google Meet. All live online classes will be recorded and posted in Blackboard for those unable to participate.
Duration: Complete the 6 required courses (165 hours) within 1 year up to a maximum of 3 years.
You may also register in individual courses of interest (prerequisites must be met).
Some courses require a textbook: Textbooks available through external suppliers - see Textbook List.
Get started with understanding conflict
Interested in learning more about conflict but not yet ready to complete the full Conflict Resolution Extension Certificate? Consider our Understanding Conflict Certificate of Completion. This two-course program helps you understand your own response to conflict and manage situations more effectively. Both courses ladder into the Mediation and Conflict Resolution Extension Certificate program.
Contact us
cehealth@mtroyal.ca
403.440.6867 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6