Mediation and Conflict Resolution

A professional talking with one member of a couple.


NEW — Mediation and Conflict Resolution Extension Certificate

 

The Mediation and Conflict Resolution Extension Certificate program prepares students with the foundational knowledge to understand conflict and build competency-based skills in communication, negotiation and third party interventions, including interest-based mediation. A comprehensive study of power, impasse, intense emotion, and high conflict behaviour is presented.

This newly developed program replaces our Conflict Resolution Extension Certificate program. If you are a current student in our original program, you can find more information about your program completion here.

 

Benefits

  • Understand your own response to conflict and learn how to manage situations more effectively
  • Explore your own communication style and develop effective and emphatic skills to communicate in conflict environments
  • Develop your toolkit to plan for important conversations and negotiations
  • Build your emotional and social intelligence and develop techniques for self-care
  • Learn to effectively facilitate mediation sessions

Program details

Format: Classroom, Online, Blended

Live, online class requirements (for online courses only): The online courses may include live online classes using Google Meet. All live online classes will be recorded and posted in Blackboard for those unable to participate. 

Duration: Complete the 6 required courses (165 hours) within 1 year up to a maximum of 3 years.

You may also register in individual courses of interest (prerequisites must be met).

Some courses require a textbook: Textbooks available through external suppliers - see Textbook List

 

 

MEDIATION AND CONFLICT RESOLUTION SCHEDULE Total: 165 hours

Required Courses (6 courses)
Fall
(Sept. - Dec.)
Winter
(Jan. - April)
Spring
(May - June)
Conflict Dynamics ON ON ON
Effective Communication ON ON ON
Conflict Engagement ON ON
Conflict Intervention ON ON
People, Power, and Emotion ON
Mediation ON
*Classroom delivery of courses unavailable until further notice due to COVID-19.
The above schedule is subject to change. Courses start on various dates within each semester.
Fall schedule and registration available in June. Winter schedule and registration available in November. Spring/Summer schedule and registration available in March.
Conflict Dynamics

This introductory course provides exposure to the nature of conflict, how conflict is experienced, and the complexity of underlying causes. Students will determine their own conflict style, investigate various influences in conflict, and gain the skills to approach and manage conflict situations. The learning focus is on the participant and their interaction with conflict.

Subject (for registration): Conflict Resolution

Subject code: XCFR 20400 21 Hours. Fee: $525
CRN 90611 Online Nov. 2 - Dec. 6

Effective Communication
This course examines applied communication in the context of conflict. Students will be exposed to fundamental skills and techniques to support building and sustaining effective dialogue. The concepts of positions and interests will be introduced.

Subject (for registration): Conflict Resolution

Subject code: XCFR 20401 21 Hours. Fee: $525
Not offered this semester

Conflict Engagement
This course creates a foundation for engaging with others to explore and resolve topics or concerns within an interest-based philosophy. Students will gain skills in preparing for important conversations, applying effective communication skills to balance people (relationships), process (conversation balance, standards, BATNA), and problem resolution (agreements, outcomes).
Prerequisite: Effective Communication

Subject (for registration): Conflict Resolution

Subject code: XCFR 20402 21 Hours. Fee: $525
CRN 90613 Online Nov. 2 - Dec. 6

Conflict Intervention
This course explores different aspects of managing conflict situations. Students will examine conflict in the 21st century workplace, inquire about Indigenous worldviews and ethical space, and learn about interventions available to foster appropriate outcomes, including conflict coaching and mediation.Students will examine conflict in the 21st century workplace, inquire about Indigenous worldviews and ethical space, and learn about interventions available to foster appropriate outcomes, including conflict coaching and mediation.
Prerequisite: Effective Communication

Subject (for registration): Conflict Resolution

Subject code: XCFR 20403 28 Hours. Fee: $725 Not offered this semester

People, Power, and Emotion
This course considers constructs of power and other complex human interactions. Acting as a conflict intervenor, students will explore how to appropriately interact in situations when emotion and exaggerated or unpredictable behaviours are presented. Techniques and practices for building resilience and emotional competence will be explored alongside self-care principles. 
Prerequisites: Conflict Dynamics, Effective Communication, Conflict Engagement

Subject (for registration): Conflict Resolution

Subject code: XCFR 20404 28 Hours. Fee: $725 Not offered this semester

Mediation
This comprehensive course prepares students to effectively facilitate interest-based mediation processes to a competent, generalist standard. A practical, skills-based assessment is required to successfully complete the course. 
Prerequisites: The previous five Mediation and Conflict Resolution courses

Subject (for registration): Conflict Resolution

Subject code: XCFR 20405 46 Hours. Fee: $899 Not offered this semester

 

Get started with understanding conflict 

Interested in learning more about conflict but not yet ready to complete the full Conflict Resolution Extension Certificate? Consider our Understanding Conflict Certificate of Completion. This two-course program helps you understand your own response to conflict and manage situations more effectively. Both courses ladder into the Mediation and Conflict Resolution Extension Certificate program.

 

Contact us

cehealth@mtroyal.ca
403.440.6867 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6