Mediation and Conflict Resolution Extension Certificate
Mediation is a process of facilitated interest-based negotiation in which a neutral mediator assists parties to reach a mutually beneficial resolution.
The Mediation and Conflict Resolution Extension Certificate program prepares you with the foundational knowledge to understand conflict and build competency-based skills in communication, negotiation, and third-party interventions with a focus on interest-based mediation.
Get an in-depth look at power, impasse, intense emotion, high-conflict behaviour and possible conflict resolution strategies as you learn from our experienced instructors.
In addition to determining your own conflict style, investigate various influences in conflict, and gain the skills to approach and manage different types of conflict situations. You will prepare to effectively facilitate interest-based mediation processes by demonstrating your learning in a practical, skills-based assessment.
Benefits
- Earn a recognized credential (extension certificate) to enhance your career prospects
- Prepare for a career in mediation
- Develop your personal or professional skills
- Learn from experienced industry professionals
- Complete through online delivery, open to anyone, anywhere
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One or more courses in this program is eligible for a digital badge through MyCreds™.
Live, online class requirements (for online courses only): The online courses may include live online classes using Google Meet. All live online classes will be recorded and posted in Blackboard for those unable to participate.
Duration: Complete the 6 required courses (165 hours) within 1 year up to a maximum of 3 years.
You may also register in individual courses of interest. Prerequisites may apply.
Some courses require a textbook. Textbooks available through external suppliers - see Textbook List.
Online learningWe offer a variety of online learning options. Visit our learning formats page for more information. |
Block Code Registration
Register for the first two courses at once and receive a 10% discount!
Please note: Online registration is not available for this special offer. Call Continuing Education Registration at 403.440.3833 to register. This offer cannot be applied or adjusted after the start of the first course.
Regular price: $1,050. Special savings: $945.
Block Code | Online | Choose Online or Classroom | |
CONF | 21 Hours. Fee: $472.50 | Conflict Dynamics | Oct. 24 - Nov. 27 |
21 Hours. Fee: $472.50 | Effective Communication | Sept. 12 - Oct. 16 |
Block Code | Classroom | Choose Online or Classroom | ||||
CONF | 21 Hours. Fee: $472.50 | Conflict Dynamics | 3 classes | Oct. 14, 15 & 22 | 8:30 a.m. - 4:30 p.m. | Fri., Sat. |
21 Hours. Fee: $472.50 | Effective Communication | 3 classes | Sept. 23, 24 & Oct. 1 | 8:30 a.m. - 4:30 p.m. | Fri., Sat. |
Conflict Dynamics
This introductory course provides exposure to the nature of conflict, how conflict is experienced, and the complexity of underlying causes. Students will determine their own conflict style, investigate various influences in conflict, and gain the skills to approach and manage conflict situations. The learning focus is on the participant and their interaction with conflict.
Subject (for registration): Conflict Resolution
Subject code: XCFR 20400 | 21 Hours. Fee: $525 | Register for 1 CRN below | ||
CRN 90194 | Online | Oct. 24 - Nov. 27 |
CRN 90590 | 3 classes (classroom) | Oct. 14, 15 & 22 | 8:30 a.m. - 4:30 p.m. | Fri., Sat. |
Effective Communication
This course examines applied communication in the context of conflict. Students will be exposed to fundamental skills and techniques to support building and sustaining effective dialogue. The concepts of positions and interests will be introduced.
Subject (for registration): Conflict Resolution
Subject code: XCFR 20401 | 21 Hours. Fee: $525 |
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CRN 90193 | Online | Sept. 12 - Oct. 16 |
CRN 90588 | 3 classes (classroom) | Sept. 23, 24 & Oct. 1 | 8:30 a.m. - 4:30 p.m. | Fri., Sat. |
Conflict Engagement
This course creates a foundation for engaging with others to explore and resolve topics or concerns within an interest-based philosophy. Students will gain skills in preparing for important conversations, applying effective communication skills to balance people (relationships), process (conversation balance, standards, BATNA), and problem resolution (agreements, outcomes).
Prerequisite: Effective Communication
Subject (for registration): Conflict Resolution
Subject code: XCFR 20402 | 21 Hours. Fee: $525 | Register for 1 CRN below |
CRN 90195 | Online | Sept. 12 - Oct. 16 |
CRN 90592 | 3 classes (classroom) | Oct. 28, 29 & Nov. 5 | 8:30 a.m. - 4:30 p.m. | Fri., Sat. |
Conflict Intervention
This course explores different aspects of managing conflict situations. Students will examine conflict in the 21st century workplace, inquire about Indigenous worldviews and ethical space, and learn about interventions available to foster appropriate outcomes, including conflict coaching and mediation.
Prerequisite: Effective Communication
Subject (for registration): Conflict Resolution
Subject code: XCFR 20403 | 28 Hours. Fee: $725 | Register for 1 CRN below |
CRN 90456 | Online | Oct. 24 - Dec. 4 |
CRN 90636 | 4 classes (classroom) | Dec. 2 - 10 | 8:30 a.m. - 4:30 p.m. | Fri., Sat. |
People, Power, and Emotion
This course considers constructs of power and other complex human interactions. Acting as a conflict intervenor, students will explore how to appropriately interact in situations when emotion and exaggerated or unpredictable behaviours are presented. Techniques and practices for building resilience and emotional competence will be explored alongside self-care principles.
Prerequisites: Conflict Dynamics, Effective Communication, Conflict Engagement
Subject (for registration): Conflict Resolution
Subject code: XCFR 20404 | 28 Hours. Fee: $725 |
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CRN 90739 | Online | Oct. 24 - Dec. 4 |
CRN 90737 | 4 classes (classroom) | Nov. 18, 19, 25 & 26 | 8:30 a.m. - 4:30 p.m. | Fri., Sat. |
Mediation - Eligible for a digital badge through MyCreds™.
This comprehensive course prepares students to effectively facilitate interest-based mediation processes to a competent, generalist standard. A practical, skills-based assessment is required to successfully complete the course.
Prerequisites: The previous five Mediation and Conflict Resolution courses
Note: This instructor-facilitated online course begins and ends on set dates with specific deadlines for assignments. This course includes live video-conferencing sessions using Google Meet.
Registration Deadline: Two weeks in advance of course start date.
Subject (for registration): Conflict Resolution
Subject code: XCFR 20405 | 46 Hours. Fee: $899 | Not offered this semester |
Tentative course schedule |
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Fall (Sept. - Dec.) |
Winter (Jan.- April) |
Spring/Summer (May - Aug.) |
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Conflict Dynamics | • | • | • |
Effective Communication | • | • | • |
Conflict Engagement | • | • | |
Conflict Intervention | • | • | |
People, Power, and Emotion | • | • | |
Mediation | • | • | |
Each course may be offered in a variety of formats. Check the “Courses and fees” tab for more information. The schedule above is subject to change. Courses start on various dates within each semester. Fall schedule and registration available in June. Winter schedule and registration available in November. Spring/Summer schedule and registration available in March. |
Georg Stratemeyer, MACAM
Georg has worked as mediator, coach and instructor for more than 20 years. He is currently an Informal Conflict Management Practitioner for the RCMP, British Columbia (E) Division. In this role he responds to work place conflict by providing conflict coaching and mediation services as well as workplace assessments. Previously he worked as a Family Mediator for Justice and Solicitor General, Alberta, in Calgary. He has a Master’s Degree in Conflict Analysis and Management from Royal Roads University and teaches courses in communication, power dynamics and managing the emotional climate in a conflict situation.
Winston Blake, BA, MA, C. Med
Winston joined Mount Royal University's Faculty of Continuing Education's Conflict Resolution program in 2001. He is known as a dynamic, knowledgeable, and compelling instructor with a reputation for fostering learning, growth, and change. As an Adult Educator, his passion for supporting individuals to become the "Best version of themselves" makes him a vital part of the Faculty of Continuing Education.
Winston has vast experience developing and leading community-based organizations with a demonstrated history of working in Community Development and Restorative Justice. He was the Founder and Managing Director of the Calgary & Area PMAST program, which he further enhanced when he was tapped on the shoulder to build the Restorative Action Program (RAP) in Saskatoon. RAP operates in high schools providing professional mediators and community conflict resolution specialists to assist staff & students to "empower youth creating safe, respectful, and caring communities."
Complementing his professional experience is an educational foundation, including an Advanced Bachelor of Arts Degree from the University of Saskatchewan (1995) and a Masters in Conflict Analysis and Management from Royal Roads University (2015). He also has a certificate in Conflict Management from the Alberta Arbitration and Mediation Society (1998) and is a Chartered Mediator with the Alternative Dispute Resolution Institute of Canada (1999).
Winston lives in Saskatoon with his spouse and three children. He actively speaks across Canada on the theme of effective and appropriate dispute resolution approaches. He believes in promoting inclusion, respect, and understanding, whether as a conflict management practitioner, father, or active community member.
Get started with understanding conflict
Interested in learning more about conflict but not yet ready to complete the full Conflict Resolution Extension Certificate? Consider our Understanding Conflict Certificate of Completion. This two-course program helps you understand your own response to conflict and manage situations more effectively. Both courses ladder into the Mediation and Conflict Resolution Extension Certificate program.
Contact us
cehealth@mtroyal.ca
403.440.6867 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6