Essential Skills for the Administrative Professional

Essential Skills for the Administrative Professional Extension Certificate


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Acquire a range of important “soft skills” required in administrative roles. This flexible certificate can be customized to your individual training needs and interests, focusing on skills you need to learn or improve.


  • Acquire or improve your administrative skills
  • Prepare to enter the workforce
  • Learn new skills to earn a promotion
  • Understand the “soft skills” that complement your technical know-how
  • Complete 60 hours of courses of your choice (60 hours)
  • Can be completed within 1 semester up to a maximum of 3 years

Choose 60 hours

Introduction to Event Planning
Be introduced to the art and science of event management in this overview of the certificate program. Gain an overview of the event industry and its associations and designations. Discuss various types of events, the 5-phase approach to event planning and the core competencies of event planners. 

Subject code: XEVT 10011 15 Hours. Fee: $249 Choose 1 of the CRNs below
CRN 50035
Online May 1-29    


Human Resource Basics for Managers
Gain a fundamental overview of human resources management. Acquire an appreciation and basic comprehension of legislation affecting employees, knowledge regarding the recruitment/selection process, training and development, and managing day-to-day performance.
Note: This course is recommended for students with little to no HR experience.

Subject code: XMGD 20020 15 Hours. Fee: $420  
CRN 50013
2 classes May 25 - 26 8:30 a.m.-5 p.m. Thu.,Fri..


Foundations of Social Media for Business
Analyze the role of social media in business and explore the power of these tools to build relationships with your customers.

Subject code: XCSP 1001712 Hours. Fee: $379Choose one of the CRNs below
CRN 30845
4 classesApril 4-136-9 p.m.Tue., Thu.
CRN 502924 classesJune 6-156-9 p.m.Tue., Thu.
CRN 50581OnlineMay 1-28  

Accounting Principles for Computers
Learn basic bookkeeping concepts. Explore company structure, terminology and concepts (such as chart of accounts, accounts payable/receivable, the accounting cycle, financial reports) needed for software such as QuickBooks and Simply Accounting.
Note: This is a great foundation course for those with no accounting software experience, but may not want to complete the full certificate.

Subject code: XCAC 10005 12 Hours. Fee: $279  
CRN 500162 classesJun. 3-49 a.m.-4 p.m.Sat., Sun.

Project Management Basics
Learn the basic terminology of project management, including the five key areas of expertise: Initiating, Planning, Executing, Monitoring and Controlling, and Closing.

Subject code: XPRM 300167 Hours. Fee: $249 Not available this semester

 Effective Interpersonal Communication
Workplace and business communication can be challenging. Be introduced to personal assessment tools and strategies to improve interpersonal effectiveness, facilitate team work, enhance productivity and foster win/win communication.

Subject code: XMGD 300067 Hours. Fee: $219 Not offered this semester

Leading with Emotional Intelligence
Succeed professionally by grasping the essential concepts of emotional intelligence and utilizing them to form powerful, healthy relationships. Learn to communicate clearly and effectively, solve problems, make thoughtful decisions, and earn others' trust and respect.

Subject code: XMGD 300117 Hours. Fee: $219 Not offered this semester

Building Customer Relations
Acquire the steps and strategies you require to provide customer service excellence. Discover what your customers want and need from you, and take action to ensure these needs are met. Explore methods for dealing with challenging customers while maintaining composure.

Subject code: XMGD 300077 Hours. Fee: $219 
CRN 30455
1 classApr. 88:30 am-4:30 pmSat.

Conflict Management
Gain an overview of conflict management principles and best practices. Learn to assess and manage your own response and approach to conflict in the workplace. 

Subject code: XMGD 300037 Hours. Fee: $219 
 CRN 906641 classApr. 298:30 am-4:30 pmSat.

Making Meetings Move
Well-organized meetings with pre-defined roles and responsibilities save time and resources, and aid in achieving desired business results. Through online videos, exercises and group discussion, learn how to prepare in advance for a successful meeting.

Subject code: XPLA 1000815 Hours. Fee: $349 
CRN 50172
OnlineMay 15 - June 30  

Leading and Implementing Change   
Change management requires focused, strategic planning and implementation. Learn practical strategies and techniques for creating a change management plan and executing it throughout the change management life cycle. Case studies and real-world examples guide you step-by-step through each stage of planning, communicating and implementing change to achieve desired results. Discover the value of becoming a change leader.

Subject code: XCMT 10003 15 Hours. Fee: $469  
CRN 50285
2 classes June 2-3 8:30 a.m.-5 p.m. Fri., Sat.

Writing in the Workplace
Effective business writing has high impact on your professional success. Learn to write well for business including effective letters, reports and presentations as well as e-mails, web content and blogs.

Subject code: XMGD 300017 Hours. Fee: $219 
CRN 30452
1 classApr. 228:30 am-4:30 pmSat.

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Contact us

For information about this program:
403.440.5012 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6

Customize this program for your organization through our Corporate Training department.

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