Business Process Management

Business Process Management Extension Certificate


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The business process professional is a new and growing role in today’s competitive and rapidly changing business world. Acquire and refine the skills you need to help organizations analyze, design, implement and measure business processes. Learn the principles of business process management (BPM) by analyzing tools and techniques to optimize business processes and apply them to real-world situations.

Gain foundational knowledge of process management and development, including how to implement improvements and facilitate change, as well as understanding process compliance and risk management.

Important Notice

The Business Process Management Extension Certificate has been revised effective immediately.

Please click here for an overview of the program updates.

In the winter semester 2018, the only course that will be offered is Facilitation Skills for Business Analysts.  If you have any questions about the program, or would like information about when it will next be offered, please contact or 403.440.5071

  • Prepare for a career in business process management
  • Learn to facilitate process improvement in your organization
  • Enhance your skills as a functional or project manager, business analyst or process owner
  • Complement your knowledge as a business analyst or systems analyst
  • Complete the 6 required courses (82.5 hours)
  • Can be completed within 1 semester up to a maximum of 3 years
  • Textbook (required): ABPMP Guide to Business Process Management Common Body of Knowledge, Version 3.0, available at the BookStore.
  • All additional required course materials are distributed online. Click here for information on how to access your course materials.
Required Courses Length (Hours) Recommended
Grade Mode
Introduction to Business Process Management 7.5 No Letter Grade
Business Process Modelling and Measurement 15 Introduction to BPM Letter Grade
Analyzing and Improving Business Process
15 Introduction to BPM Letter Grade
Facilitation Skills for Business Analysts
15 Introduction to BPM Letter Grade
The Role of Technology in BPM 15 Introduction to BPM Letter Grade
Strategies and Best Practices in BPM 15 Introduction to BPM Letter Grade
Total Hours
Prices and course offerings subject to change without notice

Introduction to Business Process Management    
Business process management (BPM) strives for continual, incremental and sustainable process improvement to optimize business performance. Review the role that BPM plays in improving costs, time, reliability and innovation in an organization. Discuss BPM’s core activities, including understanding, analyzing, improving and enabling business processes.

Subject code: XBPM 10001 7.5 Hours. Fee: $359  Not offered this semester

Business Process Modelling and Measurement (formerly Business Process Modelling and Analysis)  
Process activities must be understood and analyzed to be managed effectively. Learn to identify and document stakeholder requirements in order to gather actionable intelligence. Assess current process performance through the creation of process scorecards and learn mapping techniques that capture management, operational and support processes. Discover the importance of baseline metrics. 
Note: This course is equivalent to Business Process Modeling (XBUA 10004).

 Subject code: XBPM 10002 15 Hours. Fee: $499  Not offered this semester

Analyzing and Improving Business Process (formerly Business Process improvement)
Continual innovation has emerged as a core area of business process management. Align BPM with organizational efficiency goals. Acquire the tools to identify areas for improvement while balancing innovation with structure. Analyze existing processes against possible scenarios. Review the role of business activity monitoring in order to identify, respond to and resolve process gaps.

Subject code: XBPM 10003 15 Hours. Fee $499  Not offered this semester

The Role of Technology in Business Process Management
Business process management technology tools enable process mining for ongoing learning. Review the advantages of current BPM tools and discuss how process and technology interact. Analyze the potential for technology as a means of gaining a competitive advantage.

 Subject code: XBPM 10004 15 Hours. Fee: $499  Not offered this semester

Facilitation Skills for Business Analysts
This highly interactive course provides you with a variety of facilitation techniques to actively engage stakeholders, elicit requirements, and encourage collaboration and consensus. Plan and lead a short facilitated workshop and receive feedback from your peers to help improve your facilitation skills.

Subject code: XBUA 10019 15 Hours. Fee: $549 Choose one of the CRNs below
CRN 30606 2 classes March 23-24 8:30 a.m.-5 p.m. Fri., Sat.
CRN 30607 2 classes April 27-28 8:30 a.m.-5 p.m. Fri., Sat.

Strategies and Best Practices in Business Process Management
The implementation of business process management must take into account business realities. Review best practices and understand common process management approaches used in the field. BPM implementation topics include selecting initial projects, establishing sponsorship and leveraging legacy applications. Case study analysis gives you real-world examples of BPM in action.

 Subject code: XBPM 10006 15 Hours. Fee: $499 Not offered this semester
"MRU's BPM courses were great opportunities to expand my network and meet peers working in process management and related courses. I gained new perspectives from my instructors that will help me in future process improvement work."
-James Ullyott, graduate

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Contact us

For information about this program:
403.440.6013 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6

Customize this program for your organization through our Corporate Training department.

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