Business Process Management Extension Certificate

E-mail: cebusiness@mtroyal.ca
Information: 403.440.5069 or toll-free 1.888.392.3655
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Location: Lincoln Park Campus, 4825 Mount Royal Gate SW

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Business process management professionals are increasingly in demand. Companies need to be more collaborative and process-oriented in order to remain competitive. Train to be a business process manager and assist organizations to implement improvements and facilitate change.

Business process management (BPM) strives to find ways to streamline processes, increment sustainable process improvement to optimize business process performance, and make significant cost savings. Learn the principles of BPM by analyzing concepts and acquiring the tools and techniques to enable the optimization of business processes.

How you will benefit:

• Gain exposure to widely recognized business process management tools and best practices.
• Develop highly sought-after skills and build your competency level in problem solving, decision making and process improvement.
• Discover the strategic relationship between the business, people and technology in today's organization.
• Acquire approaches in facilitation and change management to effectively lead process design and improvement teams.
• Gain practical, real-world techniques and strategies that you can immediately apply to your workplace.
• Network and share ideas with other business process management professionals.

Who should attend:
This program is designed for aspiring and developing business process professionals or consultants across diverse industries, including IT, healthcare, oil and gas, supply chain, manufacturing, transportation, financial services and HR. Our students include:

• professionals who aspire to become a business process manager or process improvement specialist
• professionals interested in expanding their skills and knowledge of BPM concepts, methods and current practices (including business analysts, project managers, quality management professionals and continuous improvement practitioners)
• existing business process owners and practitioners who want to develop, update or strengthen their business process management skills and formalize their training
• individuals who wish to advance or transition into a BPM role

Program Table

Please Note: The program can be completed in a minimum of two semesters or extended  up to three years.

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Course Materials

 Textbook (Required)
ABPMP Guide to Business Process Management Common Body of Knowledge, Version 2.0, available at the BookStore.

Course Materials (Required):
All additional required course materials are distributed online. To download additional required course materials, please visit the Course Materials page.

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Course Schedule

Introduction to Business Process Management    
Business process management (BPM) strives for continual, incremental and sustainable process improvement to optimize business performance. Review the role that BPM plays in improving costs, time, reliability and innovation in an organization. Discuss BPM’s core activities, including understanding, analyzing, improving and enabling business processes.

Business Process Modelling and Analysis      
Process activities must be understood and analyzed to be managed effectively. Learn to identify and document stakeholder requirements in order to gather actionable intelligence. Assess current process performance through the creation of process scorecards and learn mapping techniques that capture management, operational and support processes. Discover the importance of baseline metrics. 
Note: This course is equivalent to Business Analysis: Process & Workflow Modelling, XBUA 10004.

Business Process Improvement  
Continual innovation has emerged as a core area of business process management. Align BPM with organizational efficiency goals. Acquire the tools to identify areas for improvement while balancing innovation with structure. Analyze existing processes against possible scenarios. Review the role of business activity monitoring in order to identify, respond to and resolve process gaps.

The Role of Technology in Business Process Management
Business process management technology tools enable process mining for ongoing learning. Review the advantages of current BPM tools and discuss how process and technology interact. Analyze the potential for technology as a means of gaining a competitive advantage.

Facilitating and Managing Change in a BPM Environment    
Support BPM through strong leadership, communication and change management skills. Gain skills in facilitating group discussions, managing conflict and overcoming resistance to change. Acquire techniques for facilitating process documentation and requirements elicitation with a strong focus on deliverable and action-based results.

Strategies and Best Practices in Business Process Management
The implementation of business process management must take into account business realities. Review best practices and understand common process management approaches used in the field. BPM implementation topics include selecting initial projects, establishing sponsorship and leveraging legacy applications. Case study analysis gives you real-world examples of BPM in action.

Business Process Management Final Assessment Paper
Incorporate the business process principles and tools acquired in the previous courses for the Final Assessment Paper. Write an assessment and implementation plan that focuses on managing business process improvements for assessment by instructors. Your paper will be assessed on how well it incorporates BPM principles and tools acquired in the previous courses.
Prerequisite: Previous six (6) certificate courses.
Note: Deadline for submission is 12:00 p.m., June 26, 2013. No refunds after May 6, 2013.

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