Business Process Management Extension Certificate

E-mail: cebusiness@mtroyal.ca
Information: 403.440.5069 or toll-free 1.888.392.3655
Register: Start here
Location: Lincoln Park Campus, 4825 Mount Royal Gate SW

Required Courses

Business process management professionals are increasingly in demand. Companies need to be more collaborative and process-oriented in order to remain competitive. Train to be a business process manager and assist organizations to implement improvements and facilitate change.

Business process management (BPM) strives to find ways to streamline processes, increment sustainable process improvement to optimize business process performance, and make significant cost savings. Learn the principles of business process management (BPM) by analyzing concepts and acquiring the tools and techniques to enable the optimization of business processes.

Textbook (Required):
ABPMP Guide to Business Process Management Common Body of Knowledge, Version 2.0, approx. $75 at the BookStore.

Course Materials (Required):
Each course requires the purchase of a Learner Manual (approx. $20) available at the BookStore.

Earning Your Extension Certificate
Complete the seven required courses (112.5 hours) in class with a minimum grade of 60% (C-) in each course:

• Six required courses
• Final Assessment Paper (minimum grade of C- or 60%)
• Note: We strongly recommend completion of all courses before registering for the Final Assessment Paper.

The program can be completed within two semesters but may be extended over three years.

Required Courses

Introduction to Business Process Management    
Business process management (BPM) strives for continual, incremental and sustainable process improvement to optimize business performance. Review the role that business process management (BPM) plays in improving costs, time, reliability and innovation in an organization. Discuss BPM’s core activities, including understanding, analyzing, improving and enabling business processes.
Course materials: approx. $20+GST at the BookStore.

Business Process Modelling and Analysis      
Process activities must be understood and analyzed to be managed effectively. Learn to identify and document stakeholder requirements in order to gather actionable intelligence. Assess current process performance through the creation of process scorecards and learn mapping techniques that capture management, operational and support processes. Discover the importance of baseline metrics. 
Course materials: approx. $20+GST at the BookStore.
Note: This course is equivalent to Business Analysis: Process & Workflow Modelling, XBUA 10004.

Business Process Improvement  
Continual innovation has emerged as a core area of business process management. Align BPM with organizational efficiency goals. Acquire the tools to identify areas for improvement while balancing innovation with structure. Analyze existing processes against possible scenarios. Review the role of business activity monitoring in order to identify, respond to and resolve process gaps.
Course materials: approx. $20+GST at the BookStore.

The Role of Technology in Business Process Management
Business process management (BPM) technology tools enable process mining for ongoing learning. Review the advantages of current BPM tools and discuss how process and technology interact. Analyze the potential for technology as a means of gaining a competitive advantage.
Course materials: approx. $20+GST at the BookStore.

Facilitating and Managing Change in a BPM Environment    
Support BPM through strong leadership, communication and change management skills. Gain skills in facilitating group discussions, managing conflict and overcoming resistance to change. Acquire techniques for facilitating process documentation and requirements elicitation with a strong focus on deliverable and action-based results.
Course materials: approx. $20+GST at the BookStore

Strategies and Best Practices in Business Process Management
The implementation of business process management must take into account business realities. Review best practices and understand common process management approaches used in the field. BPM implementation topics include selecting initial projects, establishing sponsorship and leveraging legacy applications. Case study analysis gives you real-world examples of BPM in action.
Course materials: approx. $20+GST at the BookStore.

Business Process Management Final Assessment Paper
Incorporate the business process principles and tools acquired in the previous courses for the Final Assessment Paper. Write an assessment and implementation plan that focuses on managing business process improvements for assessment by instructors. Your paper will be assessed on how well it incorporates BPM principles and tools acquired in the previous courses.
Download a PDF of the Final Assessment Guidelines and submission details.
Prerequisite: the previous six (6) certificate courses.
Note: Deadline for submission is 4:30 p.m., April 23, 2012. No refunds after Jan. 9, 2012.

Optional Course

Preparing for the BPM Final Assessment Paper
Are you enrolled in the Business Process Management Extension Certificate and preparing to write your Final Assessment Paper? Work with the instructors who mark the final assessment papers and find out what is required to be successful. Co
Note: This course is offered as an optional course to help learners prepare for writing the Final Assessment Paper and is not a requirement for the certificate.
Note: We strongly recommend completion of the previous six courses before registering in this workshop.

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