Business Process Management

Business Process Management Extension Certificate


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The business process professional is a new and growing role in today’s competitive and rapidly changing business world. Acquire and refine the skills you need to help organizations analyze, design, implement and measure business processes. Learn the principles of business process management (BPM) by analyzing tools and techniques to optimize business processes and apply them to real-world situations.

Gain foundational knowledge of process management and development, including how to implement improvements and facilitate change, as well as understanding process compliance and risk management.


  • Prepare for a career in business process management
  • Learn to facilitate process improvement in your organization
  • Enhance your skills as a functional or project manager, business analyst or process owner
  • Complement your knowledge as a business analyst or systems analyst

Program Format

  • Complete the 6 required courses (82.5 hours)
  • Can be completed within 1 semester up to a maximum of 3 years

Textbook (Required)
ABPMP Guide to Business Process Management Common Body of Knowledge, Version 3.0, available at the BookStore.

Course Materials
All additional required course materials are distributed online. Click here for information on how to access your course materials.

Program Table

Required CoursesLength (Hours)Recommended
Semester OfferedGrade Mode
Introduction to Business Process Management7.5NoFall/
Letter Grade
Business Process Modelling and Analysis15Introduction to BPMFall/
Letter Grade
Business Process Improvement15Introduction to BPMFall/
Letter Grade
Facilitating and Managing Change in BPM15Introduction to BPMWinter/SpringLetter Grade
The Role of Technology in BPM15Introduction to BPMWinter/SpringLetter Grade
Strategies and Best Practices in BPM15Introduction to BPMWinter/SpringLetter Grade
Total Hours
Prices and course offerings subject to change without notice

Required Courses

Introduction to Business Process Management    
Business process management (BPM) strives for continual, incremental and sustainable process improvement to optimize business performance. Review the role that BPM plays in improving costs, time, reliability and innovation in an organization. Discuss BPM’s core activities, including understanding, analyzing, improving and enabling business processes.

Subject code: XBPM 100017.5 Hours. Fee: $329 
CRN 90242
1 classOct. 298:30 am-5 pmSat.

Business Process Modelling and Analysis      
Process activities must be understood and analyzed to be managed effectively. Learn to identify and document stakeholder requirements in order to gather actionable intelligence. Assess current process performance through the creation of process scorecards and learn mapping techniques that capture management, operational and support processes. Discover the importance of baseline metrics. 
Note: This course is equivalent to Business Process Modeling (XBUA 10004).

 Subject code: XBPM 1000215 Hours. Fee: $469 
CRN 90251
2 classesNov. 18-198:30 am-5 pmFri., Sat.

Business Process Improvement  
Continual innovation has emerged as a core area of business process management. Align BPM with organizational efficiency goals. Acquire the tools to identify areas for improvement while balancing innovation with structure. Analyze existing processes against possible scenarios. Review the role of business activity monitoring in order to identify, respond to and resolve process gaps.

Subject code: XBPM 1000315 Hours. Fee $469 
CRN 90252
2 classesDec. 9-108:30 am-5 pmFri., Sat.

The Role of Technology in Business Process Management
Business process management technology tools enable process mining for ongoing learning. Review the advantages of current BPM tools and discuss how process and technology interact. Analyze the potential for technology as a means of gaining a competitive advantage.

 Subject code: XBPM 1000415 Hours. Fee: $469 
Offered in Winter 2017

Facilitating and Managing Change in a BPM Environment
Support BPM through strong leadership, communication and change management skills. Gain skills in facilitating group discussions, managing conflict and overcoming resistance to change. Acquire techniques for facilitating process documentation and requirements elicitation with a strong focus on deliverable and action-based results. Note: This course is equivalent to Facilitation Skills for Business Analysts (XBUA 10019).

Subject code: XBPM 1000515 Hours. Fee: $469 
Offered in Winter 2017

Strategies and Best Practices in Business Process Management
The implementation of business process management must take into account business realities. Review best practices and understand common process management approaches used in the field. BPM implementation topics include selecting initial projects, establishing sponsorship and leveraging legacy applications. Case study analysis gives you real-world examples of BPM in action.

 Subject code: XBPM 1000615 Hours. Fee: $469 
Offered in Winter 2017


Student Testimonial

"MRU's BPM courses were great opportunities to expand my network and meet peers working in process management and related courses. I gained new perspectives from my instructors that will help me in future process improvement work."

— James Ullyott, graduate

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Contact us

For information about this program:
403.440.5069 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6

Customize this program for your organization through our Corporate Training department.

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