Professional Business Communications Certificate of Completion

E-mail: cebusiness@mtroyal.ca
Information: 403.440.8804 or toll-free 1.888.392.3655
Register: Start here
Location: Lincoln Park Campus, 4825 Mount Royal Gate SW

Required Courses | Professional Development Seminars | Student Testimonials

Not everyone is born with the ability to communicate their messages and ideas naturally and easily. In the workplace this can be compounded by different communication styles, looming deadlines and burgeoning workloads. How can you enhance your ability to express and receive information in order to do the best job you can? This program is designed to help you build more effective, professional communication skills in the workplace.

Earning Your Certificate of Completion
Complete the three required courses (45 hours). You may also register in individual courses of interest.

Required Courses

Effective Business Writing
The ability to write clearly and effectively for business is increasingly important in the information era. Explore the requirements for various business writing applications such as reports, proposals and letters of intent, as well as effective composition, revision and editing skills in this interactive, practical course. Focus your message for specific audiences and occasions and receive instructor feedback. 
Textbook (required): 10 Steps to Successful Business Writing, Jack E. Appleman, approx. $23.95+GST at the BookStore.

Professional Business Presentations
Meet your personal and professional goals by acquiring tools and techniques for great presentations in this interactive course. More than simply public speaking, a business presentation calls upon your ability to work with ideas, audio-visual support, varied venues and diverse audiences to communicate a powerful and effective business message.

I'd Sooner Die Than Speak in Public
Overcome the number-one fear: speaking in public. If you have minimal community or business experience and a strong fear of speaking in front of others, this course is ideal. 
Note: Speak with Confidence for Success may be chosen instead and is suitable for students who are already comfortable with public speaking. (See below).

Speak With Confidence for Success
Communicating with confidence enhances your business and community relationships, improves your self-esteem and helps you achieve your goals. Find out how to overcome anxiety, organize your material, practise short speeches and use effective body language to enhance your next speaking engagement. 

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Professional Development Seminars

Perfect Business Grammar
Perfecting your grammar can have immediate impact on your business writing and your job performance. Review grammar and language mechanics and apply them directly to business writing scenarios in this hands-on writing course.

Advanced Business Writing
Professionalize your business writing skills in this hands-on writing course. Using your own work-related writing samples, discover how to refine your proposal, RFP or executive summary. The needs and interests of the class determine further exploration of specialized writing techniques. Subject code: XTBW 10013.
Note: We strongly recommend completion of Effective Business Writing before beginning this course. Grammar study is not included in this course.

Business Etiquette and Protocol        
Success in life and business is not determined by what you know, but rather how you carry yourself and interact with the world and people around you. Understand how the history of etiquette and protocol informs expectations for modern behaviour, and identify key elements of contemporary business etiquette in Canada and the United States. Help ensure your success by executing business etiquette skills and protocol in your professional role.

Leave Your Audience Laughing Seminar
One of the greatest compliments an audience can give a speaker is laughter. Study examples of humorous presentations and how basic concepts of humour are applied. Learn how to do this for your own public presentation, even if you don’t think you are funny. 

The 4 Ds of Professional Speaking Seminar
Have you ever wondered how to create and deliver a speech? The process taught in this course follows the four Ds: Discovery, Dreaming, Designing and Delivery. By learning to ask yourself the right questions you will be able to develop a successful speech. This unique approach to speech making is inspiring and empowering. 

What to Say When the Pressure is On Seminar
Knowing how to respond spontaneously to questions and inquiries can bring success in your daily work relations. Experience impromptu speech exercises in a non-threatening, relaxed environment. Whether it is on the phone, in the hallway or the board room, spontaneity in public speaking can help you respond with skill and confidence. 

Vocal Excellence Seminar
Does your voice communicate your credibility and authority? Are you clear, articulate and easy to hear? Learn to use vocal variety to enhance your communication and engage your listeners. Professional vocal exercises and techniques are explored as you work on your breath support, posture, poise, vocal strength and dynamics. 

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Student Testimonials

“Real. Professional. Usable. The tools [are] real tools I can use tomorrow at work and in my personal life.”

Clint Clarkson, Professional Business Presentations

“An entertaining and informative course that provides the tools to present in the business world."

- Michael Peter Jones, Professional Business Presentations

“This is a course that I would recommend to anyone who wants to step out of one’s comfort zone and learn something new.”

- Ivy Zhang, Professional Business Presentations

“I have been out of the workforce raising my family for several years. This course addressed current best practices that will improve my business writing skills when I return to my career.”

- Jennifer Bauer, Effective Business Writing

“I enjoyed this class. I was able to recognize some errors I was making and it gave me the tools to correct it.”

- Jennifer Bittner, Effective Business Writing

"...[instructor] was very helpful and made the class fun and interactive."

- Diane Pidetts

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