Understanding Conflict

A business woman stands at a table listening to two people having a conversation


NEW — Understanding Conflict Certificate of Completion


The Understanding Conflict Certificate of Completion program provides an introduction to conflict as a central human experience, explores various ways of thinking about conflict and practical communication skills for engaging in conflict.




  • Understand your own response to conflict to manage situations more effectively
  • Explore your own communication style and develop skills to better communicate through conflict
  • Both courses ladder into the Mediation and Conflict Resolution Extension Certificate

Program details

Format: Classroom, Online, Blended

Live, online class requirements (for online courses only): The online courses may include live online classes using Google Meet. All live online classes will be recorded and posted in Blackboard for those unable to participate. 

Duration: Complete the 2 required courses (42 hours) within 1 semester up to a maximum of 3 years.

You may also register in individual courses of interest (prerequisites must be met).

Some courses require a textbook: Textbooks available through external suppliers - see Textbook List




Required Courses (2 courses)
(Sept. - Dec.)
(Jan. - April)
(May - June)
Conflict Dynamics ON ON ON
Effective Communication ON ON ON
*Classroom delivery of courses unavailable until further notice due to COVID-19.
The above schedule is subject to change. Courses start on various dates within each semester.
Fall schedule and registration available in June. Winter schedule and registration available in November. Spring/Summer schedule and registration available in March.
Conflict Dynamics

This introductory course provides exposure to the nature of conflict, how conflict is experienced, and the complexity of underlying causes. Students will determine their own conflict style, investigate various influences in conflict, and gain the skills to approach and manage conflict situations. The learning focus is on the participant and their interaction with conflict.

Subject (for registration): Conflict Resolution

Subject code: XCFR 20400 21 Hours. Fee: $525
CRN 90611 Online Nov. 2 - Dec. 6

Effective Communication
This course examines applied communication in the context of conflict. Students will be exposed to fundamental skills and techniques to support building and sustaining effective dialogue. The concepts of positions and interests will be introduced.

Subject (for registration): Conflict Resolution

Subject code: XCFR 20401 21 Hours. Fee: $525
Not offered this semester


Looking for something more robust?

If you are looking for a more in-depth study of conflict resolution, consider our Mediation and Conflict Resolution Extension Certificate, which builds competency-based skills in communication, negotiation and third party interventions, including interest-based mediation.


Contact us

403.440.6867 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6