Management Development

Management Development Programs

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Pillars of ManagementManagement Development | Required Courses | Optional Courses | Course Materials | Instructor Biographies
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Pillars of Management Certificate of Completion

Acquire essential management skills in four main areas of management: communications, CE Logo - Blue Sealhuman resources, financial/operational and leadership.

This program is eligible towards Blue Seal Certification

Benefits

  • Apply your new knowledge and techniques to the workplace immediately
  • Get job-ready skills in a short period of time
  • Prepare for or enhance your management career 

Program Format

  • Complete the 4 required courses (60 hours)
  • Can be completed within 1 semester up to a maximum of 3 years
PILLARS OF MANAGEMENT CERTIFICATE OF COMPLETION SCHEDULE
Required Courses Fall '16
(Sept.-Dec.)
Winter '17
(Jan-Apr.)
Spring' 16
(May-Jun.)
Effective Workplace Communication
Human Resource Basics
Understanding Leadership
Understanding and Using Financial Information
The above schedule is subject to change. Courses start on various dates within each semester.
Fall schedule and registration available in June. Winter schedule and registration available in November. Spring/Summer schedule and registration available in March.

Management Development Extension Certificate

Build on your Pillars of Management Certificate of Completion by taking 4 additional courses to further your management knowledge. Develop your management potential with essential skills and add specialties that support CE Logo - Blue Sealyour career goals.

This program is eligible towards Blue Seal Certification.

Benefits

  • Prepare for a management career
  • Gain skills and knowledge for your current role with management or supervisory responsibilities
  • Work towards a career promotion
  • Earn a recognized credential

Program Format

  • Complete the 4 required courses plus 4 optional courses (120 hours)
  • Can be completed within 1 semester up to a maximum of 3 years

Please note that students enrolled in the Management Development Certificate prior to June 2014 must still complete the 60 hours of Pillars and 140 hours of Management Development optional courses to receive the Management Development Extension Certificate.

MANAGEMENT DEVELOPMENT CERTIFICATE SCHEDULE
Required Courses
(Pillars of Management)
Fall '16
(Sept.-Dec.)
Winter '17
(Jan.-Apr.)
Spring'17
(May-Jun.)
Effective Workplace Communication
Human Resource Basics
Understanding Leadership
Understanding and Using Financial Information
Optional Courses
Choose 4
     
BUSINESS APTITUDE CATEGORY
     
Supervision Core Skills  
Project Management: An Overview
Professional Sales Fundamentals
 
COMMUNICATIONS CATEGORY      
Building High Performance Teams
Coaching in the Workplace, Level 1  
Coaching in the Workplace, Level 2    
Professional Business Presentations
Effective Business Writing
HUMAN RESOURCES CATEGORY      
Performance Management
 
Employee Relations
Employee Retention for Managers
 
Diversity Management
   
Succession Planning  
Organizational Learning, Development & Training
Employee Engagement
Organizational Effectiveness
Introduction to Conflict Resolution
Interviewing Strategies      
Employee Engagement
OPERATIONS & LEADERSHIP CATEGORY      
Emotional Intelligence at Work
Effective Facilitation for Managers and Leaders  
The above schedule is subject to change. Courses start on various dates within each semester.
Fall schedule and registration available in June. Winter schedule and registration available in November. Spring/Summer schedule and registration available in March.

Required Courses

for Pillars of Management Certificate of Completion-AND -
Management Development Extension Certificate

Effective Workplace Communication 
Strong communication skills are crucial for outstanding performance and career advancement. People are not born with effective communication skills; they must be learned. Discover practical techniques for improving communication skills, including communicating more clearly, active listening, non-verbal communication and electronic communication.

Subject code: XMGD 20004 15 Hours. Fee: $420 Choose 1 of the CRNs below
CRN 90098
2 classes Sept. 17 & 24 8:30 a.m.-5 p.m. Sat.
CRN 99969
2 classes Oct. 29 - Nov. 5 8:30 a.m.-5 p.m. Sat.
CRN 90374
Online Nov. 8 - Dec. 13    
CRN 90655 2 classes Nov. 18 & 19 8:30 a.m.-5 p.m. Fri., Sat.

Human Resource Basics for Managers
Gain a fundamental overview of human resources management. Acquire an appreciation and basic comprehension of legislation affecting employees, knowledge regarding the recruitment/selection process, training and development, and managing day-to-day performance.
Note: This course is recommended for students with little to no HR experience.

Subject code: XMGD 20020 15 Hours. Fee: $420 Choose 1 of the CRNs below
CRN 90100
2 classes Sept. 19 & 20 8:30 a.m.-5 p.m. Mon., Tue.
CRN 90099 Online Oct. 17 - Nov. 18    

Understanding Leadership
Learn how to become an outstanding leader as you explore the concept of leadership and identify leadership functions and roles. Participate in hands-on activities that help you understand what effective leadership entails. Discover the difference between leadership and management and be able to apply theoretical concepts to your job the very next day.

Subject code: XMGD 20017 15 Hours. Fee: $420  Choose 1 of the CRNs below
CRN 90657Online Sept. 12 - Oct. 14   
CRN 90101
2 classes Nov. 21 & 22  8:30 a.m.-5 p.m.  Mon., Tue.

Understanding and Using Financial Information
Cut through the fog of accounting jargon, and contribute and manage finances more effectively. Discover how to interpret, evaluate and analyze financial statements. Using ratio analysis, assess the performance of a business from the balance sheet, income statement and other financial information.
Note: Please bring a calculator to class.

Subject code: XMGD 20003 15 Hours. Fee: $420 Choose 1 of the CRNs below
CRN 900682 classesSept. 26 & 278:30 a.m.-5 p.m.Mon., Tue.
CRN 90139OnlineOct. 6 - Nov. 10  

 

Optional Courses

Choose a minimum of 4

BUSINESS APTITUDE CATEGORY

Supervision Core Skills
Acquire the core skills and knowledge needed to supervise and manage others effectively. The “tool kit” of skills helps you to be more confident in your management role. Topics include the roles and responsibilities of a supervisor, delegation, effective communication, motivation and performance management.

Subject code: XMGD 20001 15 Hours. Fee: $420  Choose 1 of the CRNs below
CRN 50482
(Fee $399)
2 classes June 20-21 8:30 a.m.-5 p.m. Mon., Tue.
CRN 90943 2 classes Oct. 31 & Nov. 1 8:30 a.m.-5 p.m. Mon., Tue.

Project Management: An Overview
Ensure the success of your next project with this comprehensive course, designed to familiarize you with the overall project management process. Discover how to implement sophisticated project management concepts, techniques and tools.

Subject code: XPRM 10001 15 Hours. Fee: $535 Choose 1 of the CRNs below
CRN 90031
2 classes Sept.14 & 15 8:30 a.m.-5 p.m. Wed., Thu.
CRN 90006
2 classes Sept. 9 & 10 8:30 a.m.-5 p.m. Fri., Sat.
CRN 90114
2 classes Oct. 14 & 15 8:30 a.m.-5 p.m. Fri., Sat.
CRN 90045
2 classes Nov. 4 & 5 8:30 a.m.-5 p.m. Fri., Sat.
CRN 90192 2 classes Dec. 2 & 3 8:30 a.m.-5 p.m. Fri. Sat.
CRN 90435 4 classes Sept. 12 -22 6-9:30 p.m. Tue., Thu.

Professional Sales Fundamentals
To be a top seller today you must be familiar with time-proven fundamentals as well as the latest trends and practices. Be introduced to the essential components of professional sales, including relationship development, product knowledge and presentation strategies.

Subject code: XPRS 20004 15 Hours. Fee: $329  
CRN 70150
(Fee $319)
2 classes Aug. 24-25 8:30 a.m.-5 p.m. Wed., Thurs.
CRN 90649 2 classes Oct. 14 & 15 8:30 a.m.-5 p.m. Fri., Sat.

COMMUNICATIONS CATEGORY

Building High Performance Teams
An effective team is greater than the sum of its individual parts. This course arms you with the tools necessary to develop your own high performance team. Topics include the stages of team development, common pitfalls to avoid in developing teams, conflict resolution, creating the player attitude and mapping team capabilities.

Subject code: XMGD 20015 15 Hours. Fee: $420  
CRN 50095
(Fee $399)
2 classes June 17-18 8:30 a.m.-5 p.m. Fri., Sat.
CRN 90079 2 classes Nov. 21 & 22 8:30 a.m.-5 p.m. Mon., Tue.

Coaching in the Workplace, Level 1
How can you get the best out of those you manage and lead? Coaching those that you manage is an effective, powerful and satisfying approach. Be introduced to basic coaching models, giving and receiving feedback, as well as coaching tips and tools. Role play coaching sessions and develop an action plan.

Subject code: XMGD 10021 15 Hours. Fee: $420
CRN 50480
(Fee $399)
2 classes June 23-24 8:30 a.m.-5 p.m. Thurs., Fri.
CRN 90080 2 classes Dec. 2 & 3 8:30 a.m.-5 p.m. Fri., Sat.

Coaching in the Workplace, Level 2
Apply your understanding of coaching theory and practice, and refine your skills so that they become natural to your way of working. This advanced-level coaching course concentrates on the practicing and refining of skills useful to everyday situations in the workplace.
Note: We strongly recommend completion of Coaching in the Workplace, Level 1 before beginning this course.

Subject code: XMGD 10034 15 Hours. Fee: $420 Not offered this semester

Professional Business Presentations
Meet your personal and professional goals by acquiring tools and techniques for great presentations in this interactive course. More than simply public speaking, a business presentation calls upon your ability to work with ideas, audiovisual support, varied venues and diverse audiences to communicate a powerful and effective business message.

Subject code: XVCO 10010 15 Hours. Fee: $399  
CRN 90695
5 classes Sept. 21- Oct. 19 6:30-9:30 p.m.  Wed.

Effective Business Writing
Are your writing skills holding back your career because you struggle to express yourself clearly, concisely and efficiently? Review and apply the principles of effective writing and revising. Learn how to create powerful workplace documents including emails, letters and reports that achieve the results you want. Review the basic design principles and survey professional editing techniques.
Textbook (required): HBR Guide to Better Business Writing, Bryan A. Garner, available at the BookStore.

Subject code: XTBW 10013 15 Hours. Fee: $409  
CRN 90593
Online Nov. 28 - Dec. 19    

HUMAN RESOURCES CATEGORY

Performance Management
A strong, integrated performance development and review program is about growing your employees, tapping into their strengths and adding new skills, utilizing a strength-based approach to performance management. This approach is designed on the principles that engaged employees have a direct impact on client/customer engagement, peer/staff relationships and bottom-line business results.

Subject code: XMGD 20030 15 Hours. Fee: $420
CRN 901872 classesSept. 23 & 248:30 a.m.-5 p.m.Fri., Sat.

Employee Relations
Develop your understanding of the essentials of employment legislation and its impact on the work environment. Discover how to interpret and manage legal issues in human resources by reviewing real-life situations. Identify when and how to research, develop and implement policies and procedures in your organization.

Subject code: XADM 10013 15 Hours. Fee: $420  Choose 1 of the CRNs below
CRN 90173
5 classes Oct. 12 - Nov. 9 6:15-9:15 p.m. Wed.
CRN 90138 2 classes Dec. 3 & 10 8:30 a.m.-5 p.m. Sat.

Employee Retention for Managers
What is today’s workforce looking for in an employer? Fundamental changes are taking place within the workplace and it is changing the way that employers relate to their employees. Acquire practical strategies for retaining your organization’s greatest asset – its people.

Subject code: XADM 10015 15 Hours. Fee: $420  
CRN 901362 classesNov. 12 & 198:30 a.m.-5 p.m.Sat.

Diversity Management
Globalization, advancements in technology and competition for resources, markets and talent have moved diversity management from an equal opportunity initiative to a strategically driven business necessity. Today’s organizations build skills, create policies, and nurture workplace effectiveness through diversity management.

Subject code: XADM 10011 15 Hours. Fee: $420  
CRN 50120
(Fee $399)
2 classes June 18-25 8:30 a.m.-5 p.m. Sat.

Succession Planning for Managers
As valuable skilled employees retire or resign, who will be ready to replace them? Acquire a solid understanding of characteristics that define succession planning and be able to develop a strategic succession plan for your own organization.

Subject code: XADM 10012 15 Hours. Fee: $420
CRN 903732 classesNov. 7 & 88:30 a.m.-5 p.m.Mon.,Tue.

Organizational Training and Development
Continuous learning, career development and training for improved performance are key elements of an organization’s successful HR strategy. Discover how to integrate performance measurement, coaching and development policies and programs, and training initiatives to achieve overall organizational effectiveness.

Subject code: XADM 10002 15 Hours. Fee: $420  
CRN 90135
2 classes Sept. 16 & 23 8:30 a.m.-5 p.m. Fri.
CRN 90363 2 classes Oct 28 & Nov. 4 8:30 a.m.-5p.m. Fri.

Employee Engagement
Managers and supervisors must learn to measure their workplace’s performance on the dimensions that create a great workplace and strive for continuous improvement. Solid skills in building employee engagement through strong relationships with individuals and groups of employees are essential. Be introduced to a “Communications Intentions Model” designed to enhance managers’ and supervisors’ ability to build relationships.

Subject code: XADM 10016 15 Hours. Fee: $420  
CRN 90186 2 classes Nov. 14 & 15 8:30 a.m.-5 p.m. Mon., Tue.

Organizational Effectiveness
Create a highly competent workforce while reducing turnover and decreasing recruitment costs. Gain an understanding of organizational design, development and change, employee involvement strategies and human resource planning. Acquire strategies for recruitment and selection.

Subject code: XADM 10001 15 Hours. Fee: $420  Choose 1 of the CRNs below
CRN 90109 2 classes Sept. 17 & 24 8:30 a.m.-5 p.m. Sat.
CRN 90365 2 classes Dec. 10 & 17 8:30 a.m.-5 p.m. Sat.

Interviewing Strategies
Explore the proven technique of behavioural interviewing through interactive activities such as employment interviews, telephone screening, and panel and video interviews. Learn how to recruit candidates and make effective hiring decisions through reviewing online applications and resumes. Evaluate interview methods and hiring techniques. Understand the importance of checking education, criminal and employment references.

Subject code: XADM 10023 15 Hours. Fee: $420  Choose 1 of the CRNs below
CRN 50019
(Fee $399)
2 classes June 20-21 8:30 a.m.-5 p.m. Mon.,Tue.
CRN 90250 2 classes Nov. 7 & 8 8:30 a.m.-5 p.m. Mon., Tue.

Introduction to Conflict Resolution
Begin to develop a personal philosophy for conflict resolution as you explore the benefits mediation and negotiation in a variety of settings. Assess your ability to communicate effectively and discover your personal style of handling conflict. Recognize the importance of separating the people from the problem and begin to apply conflict management processes.

Subject code: XCFR 20101 15 Hours. Fee: $375  
CRN 90130
Online Sept. 20 -Oct. 18    

OPERATIONS & LEADERSHIP CATEGORY

Emotional Intelligence at Work
Emotional intelligence impacts success and happiness at home and work. It helps us motivate ourselves, manage stress, embrace change, strengthen relationships and resolve conflict. Become aware of, identify, and analyze and manage individual and group emotions. Unlike IQ, EQ (EI) is a skill that can be improved through education and practice.
Textbook (required): Available at the BookStore.

  • Textbook and online EQ appraisal: Bradberry and Greaves (2009), Emotional Intelligence 2.0. Important Note: This textbook comes with an online link and password to complete an online EQ self appraisal. Only NEW textbooks provide access to the online assessment. You must complete, print and bring your appraisal to the first day of class.
  • Assessment tool: Thomas Killmann, Conflict Style Mode Instrument
Subject code: XMGD 10045 15 Hours. Fee: $420  
CRN 90305 2 classes Oct. 17 & 18 8:30 a.m.-5 p.m. Mon., Tue.

Effective Facilitation for Managers and Leaders
In today’s organizations, effective facilitation skills are essential. Explore techniques and strategies to manage meetings and work sessions that are productive and reach desired outcomes. Gain insight into the role of the facilitator to identify objectives, manage participation and conflict, build trust and rapport, and develop action plans.

Subject code: XMGD 10046 15 Hours. Fee:$420  
CRN 903102 classesSept. 22 & 238:30 a.m.-5 p.m.Thu., Fri.

 

Course Materials

Once registered, you will access your course materials via e-mail link sent 1 week prior to course start date.

Student Testimonials 

"If you want to be a leader this course will guide you in the right direction."-Brennan Schumaker, City of Calgary

"An excellent tool for business related problem solving."-Craig Robertson, Team Supervisor, Calgary Police Service

"Excellent way to tie it all together. The instructor was very good, knowledgeable and approachable."-Margaret McCaughey, ATB Financial

"The course included a review of the basics with an excellent explanation of the theories and processes for financial management."-Michael Spears

"A worthwhile course. Good introduction to finance."-Joy Kondra, Smiths Medical

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Contact us

For information about these programs:
cebusiness@mtroyal.ca
403.440.6013 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6

Customize this program for your organization through our Corporate Training department.

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