Customer Service Excellence

Customer Service Excellence Certificate of Completion

Classroom

The demand for quality customer service in every industry is growing. Learn to build positive relationships with customers, communicate more thoughtfully, solve problems and make decisions more efficiently. Earn the trust and respect of others and understand how to diffuse conflict.

  • Gain or improve your customer service skills in a variety of settings
  • Prepare for a job with a customer service focus

  • Complete the 2 required courses plus 1 optional course (21 hours)
  • Can be completed within 1 semester up to a maximum of 3 years

Required Courses

Leading with Emotional Intelligence
Succeed professionally by grasping the essential concepts of emotional intelligence and utilizing them to form powerful, healthy relationships. Learn to communicate clearly and effectively, solve problems, make thoughtful decisions, and earn others' trust and respect.

Subject code: XMGD 30011 7 Hours. Fee: $219  
 CRN 30387  1 class  Feb. 2  8:30 a.m.-4:30 a.m.  Fri.

Building Customer Relations
Acquire the steps and strategies you require to provide customer service excellence. Discover what your customers want and need from you, and take action to ensure these needs are met. Explore methods for dealing with challenging customers while maintaining composure.

Subject code: XMGD 30007 7 Hours. Fee: $219  
 CRN 90464  1 class  Nov. 25  8:30 a.m.-4:30 a.m.  Sat.

Optional Courses

Choose 1

Effective Interpersonal Communication
Workplace and business communication can be challenging. Be introduced to personal assessment tools and strategies to improve interpersonal effectiveness, facilitate team work, enhance productivity and foster win/win communication.

Subject code: XMGD 30006 7 Hours. Fee: $219  

 CRN 30385  1 class  Feb. 24  8:30 a.m.-4:30 p.m.  Sat.


Conflict Management
Gain an overview of conflict management principles and best practices. Learn to assess and manage your own response and approach to conflict in the workplace.

Subject code: XMGD 300037 Hours: Fee: $219 Choose 1 of the CRN's below
CRN 904661 classNov. 188:30 a.m.-4:30 p.m.Sat.
CRN 303841 classApr. 288:30 a.m.-4:30 p.m.Sat.

 

 

 

 

Students must provide CE Registration with a current and valid email address. When registered , students will receive a welcome/orientation message by email. Course materials will be available through blackboard prior to course start date. 

 


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Contact us

For information about this program:
cebusiness@mtroyal.ca
403.440.6013 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6

Customize this program for your organization through our Corporate Training department.

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