Management Development

Management Development Programs

Classroom or Online

CE Logo - Blue SealPillars of Management Certificate of Completion

Acquire essential management skills in four main areas of management: communications, human resources, financial/operational and leadership.

This program is eligible towards Blue Seal Certification

  • Apply your new knowledge and techniques to the workplace immediately
  • Get job-ready skills in a short period of time
  • Prepare for or enhance your management career
  • Complete the 4 required courses (60 hours).
  • Can be completed within 1 semester up to a maximum of 3 years.
  • CE online courses are instructor-led, interactive courses. Students work within scheduled start and end dates and observe set timelines for learning activities and assignments.
Required Courses
Fall ( Sept. -Dec.) Winter (Jan.-April)
Spring (May-June)
Effective Workplace Communication
Human Resource Basics
Understanding Leadership
Understanding and Using Financial Information
See Management Development section for all required courses & fee details
The above schedule is subject to change.
Lecture and Online Sections offered.
Fall schedule and registration available in June. Winter schedule and registration available in November. Spring/Summer schedule and registration available in March.

Management Development Extension CertificateCE Logo - Blue Seal

Build on your Pillars of Management Certificate of Completion by taking 4 additional courses to further your management knowledge. Develop your management potential with essential skills and add specialties that support your career goals.

This program is eligible towards Blue Seal Certification.

  • Prepare for a management career
  • Gain skills and knowledge for your current role with management or supervisory responsibilities
  • Work towards a career promotion
  • Earn a recognized credential
  • Complete the 4 required courses plus 60 hours of optional courses (120 hours).
  • Can be completed within 1 semester up to a maximum of 3 years.
  • Please note that students enrolled in the Management Development Certificate prior to June 2014 must still complete the 60 hours of Pillars and 140 hours of Management Development optional courses to receive the Management Development Extension Certificate.

Required Courses
(Pillars of Management)
(Sept.- Dec.)
( May-Jun.
Effective Workplace Communication  •  
Human Resource Basics  •  
Understanding Leadership  
Understanding and Using Financial Information  
Optional Courses
Choose 4
Supervision Core Skills      
Project Management: An Overview
Professional Sales Fundamentals
Building High Performance Teams    
Management Through Coaching      
Professional Business Presentations
Effective Business Writing  
Performance Management
Employee Relations  
Employee Retention for Managers
Diversity Management
Succession Planning      
Organizational Learning, Development & Training
Employee Engagement
Organizational Effectiveness  
Introduction to Conflict Resolution  
Interviewing Strategies    •    
Emotional Intelligence at Work  
Effective Facilitation for Managers and Leaders      
The above schedule is subject to change. Courses start on various dates within each semester.
Fall schedule and registration available in June. Winter schedule and registration available in November. Spring/Summer schedule and registration available in March.

Required Courses

for Pillars of Management Certificate of Completion-AND -
Management Development Extension Certificate

Effective Workplace Communication 
Strong communication skills are crucial for outstanding performance and career advancement. People are not born with effective communication skills; they must be learned. Discover practical techniques for improving communication skills, including communicating more clearly, active listening, non-verbal communication and electronic communication.

Subject code: XMGD 20004 15 Hours. Fee: $420 Choose 1 of the CRNs below
CRN 30413
OnlineFeb. 11 -Mar. 10
CRN 303302 classesFeb. 3 -4 8:30 a.m. -5 p.m. Mon., Tue.
CRN 306352 classesApr. 16 -17 8:30 a.m. -5 p.m. Thu., Fri.


Human Resource Basics
Gain a fundamental overview of human resources management. Acquire an appreciation and basic comprehension of legislation affecting employees, knowledge regarding the recruitment/selection process, training and development, and managing day-to-day performance.
Note: This course is recommended for students with little to no HR experience.

Subject code: XMGD 20020 15 Hours. Fee: $420 Choose 1 of the CRNs below
CRN 30193
Online  Jan. 27 -Feb. 21
CRN 30052
2 classesMar. 2 -38:30 a.m. -5 p.m.Mon., Tue.


Understanding Leadership
Learn how to become an outstanding leader as you explore the concept of leadership and identify leadership functions and roles. Participate in hands-on activities that help you understand what effective leadership entails. Discover the difference between leadership and management and be able to apply theoretical concepts to your job the very next day.

Subject code: XMGD 20017 15 Hours. Fee: $420
CRN 30466OnlineMar. 17 -Apr. 14


 Understanding and Using Financial Information
Cut through the fog of accounting jargon, and contribute and manage finances more effectively. Discover how to interpret, evaluate and analyze financial statements. Using ratio analysis, assess the performance of a business from the balance sheet, income statement and other financial information.
Note: Please bring a calculator to class.

Subject code: XMGD 20003 15 Hours. Fee: $420  Choose 1 of the CRNs below
CRN 30468
2 classes Feb. 24 -25 8:30 a.m. - 5 p.m. Mon., Tue.
CRN 30467
OnlineJan. 15 -Feb. 12


Optional Courses

Choose 60 Hours of Optional courses


Supervision Core Skills
Acquire the core skills and knowledge needed to supervise and manage others effectively. The “tool kit” of skills helps you to be more confident in your management role. Topics include the roles and responsibilities of a supervisor, delegation, effective communication, motivation and performance management.

Subject code: XMGD 20001 15 Hours. Fee: $420  Not Offered This Semester


Project Management: Overview and Integration
PM: Overview & Integration is an introductory course to project management. It examines all the fundamental project management processes and knowledge areas as documented in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition.  Discover basic terminology of project management, define and understand the fundamental framework of the PMBOK guide by discussing the key processes groups and knowledge areas. Explore Integration Management processes such the development of the Project Charter, Project Management Plan, and what it means to Direct and Manage Project Work, Monitor and Control Project Work, Perform Integrated Change Control, and Close Project or Phase.  Analyze the profession of the project manager, and how it’s impacted by Project Management Institute (PMI). 

Subject code: XPRM 10007 21 Hours. Fee: $699 Choose 1 CRNs below
CRN 30422
OnlineJan. 6 -Feb. 10
CRN 30354
3 classesJan. 8 -108:30 a.m. -5 p.m.Wed., Thu., Fri.
CRN 30621OnlineJan. 27 -Mar. 2
CRN 303553 classesFeb. 6 -88:30 a.m. -5 p.m.Thu., Fri., Sat.


Professional Sales Fundamentals
To be a top seller today you must be familiar with time-proven fundamentals as well as the latest trends and practices. Be introduced to the essential components of professional sales, including relationship development, product knowledge and presentation strategies.

Subject code: XPRS 20004 15 Hours. Fee: $329  Not Offered This Semester



Building High Performance Teams
An effective team is greater than the sum of its individual parts. This course arms you with the tools necessary to develop your own high performance team. Topics include the stages of team development, common pitfalls to avoid in developing teams, conflict resolution, creating the player attitude and mapping team capabilities.

Subject code: XMGD 20015 15 Hours. Fee: $420  
CRN 30384
2 classesMar. 13 -148:30 a.m. -5 p.m.Fri., Sat.


Management Through Coaching
In today's performance and results-oriented workplace, coaching is an effective and powerful tool to unlock the potential of employees. This course introduces current and aspiring leaders to coaching including what it is, the qualities of an effective coach, and a basic coaching model. Experience coaching through class discussions, demonstrations, and opportunities to practice and apply coaching strategies. Note: this course replaces Coaching in the Workplace, Level 1 and 2.

Subject code: XMGD 10021 21 Hours. Fee: $449 Not Offered This Semester


Effective Business Writing
Are your writing skills holding back your career because you struggle to express yourself clearly, concisely and efficiently? Review and apply the principles of effective writing and revising. Learn how to create powerful workplace documents including emails, letters and reports that achieve the results you want. Review the basic design principles and survey professional editing techniques.
Textbook (required): Good Writing is Good Business, available at the Campus Store.

Subject code: XTBW 10013 15 Hours. Fee: $419
CRN 30087
2 classesFeb. 28 -298:30 a.m. -5 p.m.Fri., Sat.
CRN 30088OnlineMar. 23 -Apr. 27



Performance Management
A strong, integrated performance development and review program is about growing your employees, tapping into their strengths and adding new skills, utilizing a strength-based approach to performance management. This approach is designed on the principles that engaged employees have a direct impact on client/customer engagement, peer/staff relationships and bottom-line business results.

Subject code: XMGD 20030 15 Hours. Fee: $420 Not Offered This Semester


Employee Relations
Develop your understanding of the essentials of employment legislation and its impact on the work environment. Discover how to interpret and manage legal issues in human resources by reviewing real-life situations. Identify when and how to research, develop and implement policies and procedures in your organization.

Subject code: XADM 10013 15 Hours. Fee: $420  
CRN 30602OnlineFeb. 3 - Feb. 28
CRN 303882 classesMar. 13 -148:30 a.m. -5 p.m.Fri., Sat.


Employee Retention for Managers
What is today’s workforce looking for in an employer? Fundamental changes are taking place within the workplace and it is changing the way that employers relate to their employees. Acquire practical strategies for retaining your organization’s greatest asset – its people.

Subject code: XADM 10015 15 Hours. Fee: $420 Not Offered This Semester


Diversity Management
Globalization, advancements in technology and competition for resources, markets and talent have moved diversity management from an equal opportunity initiative to a strategically driven business necessity. Today’s organizations build skills, create policies, and nurture workplace effectiveness through diversity management.

Subject code: XADM 10011 15 Hours. Fee: $420 Not Offered This Semester


Succession Planning for Managers
As valuable skilled employees retire or resign, who will be ready to replace them? Acquire a solid understanding of characteristics that define succession planning and be able to develop a strategic succession plan for your own organization.

Subject code: XADM 10012 15 Hours. Fee: $420 Not Offered This Semester


Organizational Learning and Development
Continuous learning, career development and training for improved performance are key elements of an organization’s successful HR strategy. Discover how to integrate performance measurement, coaching and development policies and programs, and training initiatives to achieve overall organizational effectiveness.

Subject code: XADM 10002 15 Hours. Fee: $420  
CRN 300912 classesJan. 31 & Feb. 78:30 a.m. -5 p.m.Fri.


Employee Engagement
Managers and supervisors must learn to measure their workplace’s performance on the dimensions that create a great workplace and strive for continuous improvement. Solid skills in building employee engagement through strong relationships with individuals and groups of employees are essential. Be introduced to a “Communications Intentions Model” designed to enhance managers’ and supervisors’ ability to build relationships.

Subject code: XADM 10016 15 Hours. Fee: $420  
CRN 30561
2 classesFeb. 21 -228:30 a.m. -5 p.m.Fri., Sat.
CRN 30604OnlineMar. 23 -Apr. 17


Organizational Effectiveness
Create a highly competent workforce while reducing turnover and decreasing recruitment costs. Gain an understanding of organizational design, development and change, employee involvement strategies and human resource planning. Acquire strategies for recruitment and selection.

Subject code: XADM 10001 15 Hours. Fee: $420  
CRN 30053
2 classesApr. 18 & 258:30 a.m. -5 p.m.Sat.


Interviewing Strategies
Explore the proven technique of behavioural interviewing through interactive activities such as employment interviews, telephone screening, and panel and video interviews. Learn how to recruit candidates and make effective hiring decisions through reviewing online applications and resumes. Evaluate interview methods and hiring techniques. Understand the importance of checking education, criminal and employment references.

Subject code: XADM 10023 15 Hours. Fee: $420  
CRN 30560
2 classes Mar. 23 -24 8:30 a.m. -5 p.m. Mon., Tue.


Introduction to Conflict Resolution
Begin to develop a personal philosophy for conflict resolution as you explore the benefits mediation and negotiation in a variety of settings. Assess your ability to communicate effectively and discover your personal style of handling conflict. Recognize the importance of separating the people from the problem and begin to apply conflict management processes.

Subject code: XCFR 20101 15 Hours. Fee: $375 Choose 1 of the CRN's below
CRN 30059
OnlineJan. 13 -Feb. 10
CRN 30256
2 classesFeb. 7 -88:30 a.m. -5 p.m.Fri., Sat.
CRN 30261OnlineJan. 13 -Feb. 10



Emotional Intelligence at Work
Emotional intelligence impacts success and happiness at home and work. It helps us motivate ourselves, manage stress, embrace change, strengthen relationships and resolve conflict. Become aware of, identify, and analyze and manage individual and group emotions. Unlike IQ, EQ (EI) is a skill that can be improved through education and practice.
Textbook (required): Available at the Cougar Campus Store.

  • Textbook and online EQ appraisal: Bradberry and Greaves (2009), Emotional Intelligence 2.0. Important Note: This textbook comes with an online link and password to complete an online EQ self appraisal. Only NEW textbooks provide access to the online assessment. You must complete, print and bring your appraisal to the first day of class.
  • Assessment tool: Thomas Killmann, Conflict Style Mode Instrument
Subject code: XMGD 10045 15 Hours. Fee: $420
CRN 30601
2 classesApr. 2 -38:30 a.m. -5 p.m.Thurs., Fri.


 Effective Facilitation for Managers and Leaders
In today’s organizations, effective facilitation skills are essential. Explore techniques and strategies to manage meetings and work sessions that are productive and reach desired outcomes. Gain insight into the role of the facilitator to identify objectives, manage participation and conflict, build trust and rapport, and develop action plans.

Subject code: XMGD 10046 15 Hours. Fee:$420  
CRN 30115
2 classesApr. 20 -218:30 a.m. -5 p.m.Mon., Tue.


SEMINARS - Can be used as optional courses

 The Art of Leadership 
Be introduced to practical leadership tools and strategies for success, including delegation, motivation, coaching and feedback.

Subject code: XMGD 30012 7 Hours. Fee: $219 + GST  
CRN 30317
1 classFeb. 18:30 a.m. -4:30 p.m.Sat.


Leading with Emotional Intelligence 
Succeed professionally by grasping the essential concepts of emotional intelligence and utilizing them to form powerful, healthy relationships. Learn to communicate clearly and effectively, solve problems, make thoughtful decisions, and earn others’ trust and respect.

Subject code: XMGD 30011 7 Hours. Fee: $219 + GST
CRN 30197
1 class Feb. 7 8:30 a.m. -4:30 p.m. Fri.


Effective Interpersonal Communication
Workplace and business communication can be challenging. Be introduced to personal assessment tools and strategies to improve interpersonal effectiveness, facilitate team work, enhance productivity and foster win/win communication.

Subject code: XMGD 30006 7 Hours. Fee: $219 + GST
CRN 30195
1 class Feb. 22 8:30 a.m. - 4:30 p.m. Sat.


Performance Management Seminar
Through the process of performance management, organizations are able to align individual and business goals. Explore the three key components of effective performance management: plan, perform and review.

Subject code: XMGD 30005 7 Hours. Fee: $219 + GST  
CRN 30385
1 classApr. 188:30 a.m. -4:30 p.m.Sat.


Building Customer Relations
Acquire the steps and strategies you require to provide customer service excellence. Discover what your customers want and need from you, and take action to ensure these needs are met. Explore methods for dealing with challenging customers while maintaining composure.

Subject code: XMGD 30007 7 Hours. Fee: $219 + GST
CRN 30196
1 class Mar. 20 8:30 a.m. -4:30 p.m. Fri.


Conflict Management
Gain an overview of conflict management principles and best practices. Learn to assess and manage your own response and approach to conflict in the workplace.

Subject code: XMGD 30003 7 Hours. Fee: $219 + GST  
CRN 30194
1 c lassMar. 288:30 a.m. -4:30 p.m.Sat.


Project Management Basics
Learn the basic terminology of project management, including the five key areas of expertise: Initiating, Planning, Executing, Monitoring and Controlling, and Closing.

Subject code: XPRM 30016 7.5 Hours. Fee: $289 +GST  
CRN 30450
1 classMar. 148:30 a.m. -4:30 p.m.Sat.



Course Materials

Refer to your Confirmation of Registration for course specific information.

"If you want to be a leader this course will guide you in the right direction."-Brennan Schumaker, City of Calgary

"An excellent tool for business related problem solving."-Craig Robertson, Team Supervisor, Calgary Police Service

"Excellent way to tie it all together. The instructor was very good, knowledgeable and approachable."-Margaret McCaughey, ATB Financial

"The course included a review of the basics with an excellent explanation of the theories and processes for financial management."-Michael Spears

"A worthwhile course. Good introduction to finance."-Joy Kondra, Smiths Medical 

CE Bio - Mgt Dev - Cheryl DavisCheryl Davis 
Cheryl Davis has customized and facilitated a variety of training programs for corporate clients over the last few years. She successfully balances technical skills and soft skills in workplace learning. Cheryl has extensive knowledge of the retail industry and has held roles of Regional Controller and Internal Auditor as well as Area Manager, National Trainer and Vice President of Human Resources. Even though her personal experience is in retail Cheryl is able to adapt the course content to the needs of her class and make the concepts relevant to their specific work environments. 

Cheryl has experience in teaching numerous courses including Customer Service, Effective Communications (listening skills, communication styles, giving and getting feedback, perceptions and meeting management skills), Teamwork, Train-the-Trainer (presentation and facilitation skills), Time Management, Supervisory Skills (coaching, delegating and motivating), Financial Management (understanding financial statements and managing for bottom line results as well as understanding basic accounting practices) and Human Resource Management (including competency based Interviewing and performance management). 

Cheryl has a diploma in Business Administration and a Payroll Management Designation from the Canadian Payroll Association (CPA). She has also completed the American Management Association's Management Course and four levels of the CGA program.

CE Bio - HR - Leah EggenLeah Eggen  BA, MEd
Leah Eggen is a senior organizational development professional with over 15 years’ experience in developing learning programs, change management, coaching, facilitation, talent acquisition, organizational effectiveness and employee relations. She has extensive experience working in oil and gas, transportation, technology and telecommunications.

Leah has a graduate degree in adult education and is certified in ProSci Change Management (ADKAR), Myers Briggs and Executive Coaching.

Leah has been an HR instructor at Mount Royal university since 2009, teaching the Organizational Effectiveness course as well as a Change Management workshop and a HR Strategy course.


ce_bio_mgmt_bfrancisBarb Francis  BA, CEC, PCC
Barb is an experienced facilitator, instructor, executive coach and organization consultant.  She specializes in strategic leadership development initiatives, leadership coaching and team coaching for high performance.  Barb also designs, facilitates and instructs a wide variety of interactive leadership development workshops and human resources courses as well as highly effective mentoring programs. 

As Canadian Director of Human Resources for an international manufacturing organization, Barb successfully led the Human Resources Function to become a respected strategic business partner in the organization.   She has also served as the President of local chapters of two international leadership and community service organizations as well as served on their national boards. 

She has earned her Certified Executive Coach (CEC) credentials with Royal Roads University and is Professional Certified Coach (PCC) and a credentialed member of the International Coaching Federation (ICF).   She also holds a graduate management certificate in Human Resources from the University of Toronto as well as a BA from the University of Western Ontario.  

CE Bio - Management Development - Jennifer FrentzJennifer Frentz
Jennifer Frentz is passionate about communication. As a trilingual consultant, educator and mother of three living abroad, her communication skills are honed on a daily basis.

Jennifer launched her career in the Niagara region where she worked as a wine consultant. Moving westward she joined the team at WestJet Airlines. Her years at WestJet were spent promoting organizational effectiveness and performance excellence in her various roles with the Learning and Development department.

Jennifer now lives with her family in Japan where she and her husband direct a retreat and conference centre located at the base of Mt. Fuji. When in North America Jennifer works as a consultant and instructional designer for Mount Royal University and other Calgary-based companies. She always looks forward to being in the classroom where she shares her passion for teaching and learning with her students.


ce_bio_hr_hugh_mcgearyHugh G. McGeary   BSW, MSW, GDSA
Hugh is drawn to teaching, appreciating the opportunity to bring his expansive knowledge and experience into rich conversations and interactions with adult learners from diverse fields and backgrounds. Hugh works with individuals, couples, families, groups, teams and organizations as a counsellor in private practice. He is also a manager, coach, teacher and consultant. He brings the knowledge from this varied background into the classroom for students to apply to their own worlds.





CE Bio - Strategic Management Entrepreneurship Management Development - McMillan-EvansJudy McMillan-Evans  MEd
Judy McMillan-Evans is an adult educator, with over 25 years of experience in both classroom and on-line instructional design and delivery. She is so excited about the world of education that in 2013, she completed a Master’s in Education. She also holds certificates in both adult education and group facilitation from Mount Royal University.

Judy is the lead instructor and designer for MRU's Entrepreneurship program, a project she has led for 22 years. In 2006, Mount Royal University awarded Judy with their Distinguished Faculty/Teaching Award based upon her excellent student engagement and program results.

Judy is a generalist in the field of business, with over 40 years of business ownership. She loves to teach about entrepreneurship, business planning, human resource management, marketing, financial management and business operations. She is also a specialist in not-for-profit management and community economic development.

In everything she does, Judy offers fun, passion, experience, knowledge and creativity with a strong focus on quality education.

John E. Nugent, P. Eng
ce_bio_mgt_jnugentJohn has 24 years of experience as a professional engineer, project engineer, and project manager in the oil and gas industry. Throughout his career he has developed a passion for personal growth and enjoy helping others achieve their goals, whether personal or professional using the coaching skills he learned at Mount Royal University (MRU) in Coaching in the Workplace, Level 1 and the Integrative Health Coach program.

In addition to his coaching training, he has a Bachelor of Engineering (Civil) from Memorial University of Newfoundland and a Project Management Certificate and Adult Education Certificate, both from MRU.  





ce_bio_hr_mary-jo_williamsMary-Jo Williams   CHRP
Mary-Jo is an instructor for the Faculty of Continuing Education and Extension. She obtained her education in human resources through Mount Royal University and is a Certified Human Resources Professional (CHRP).

As an independent consultant, Mary-Jo partners with business and HR leaders in the Calgary community to identify strategies and implement customized leadership and organizational development solutions that align corporate objectives and maximize engagement, productivity, efficiency and profit. Mary-Jo has enjoyed a diverse 20 year career in a variety of industries, building and leading teams at the frontline, middle and senior levels in sales, operations, human resources, training, and leadership and organizational development. Throughout her career, Mary-Jo has provided training and coaching to leaders at all organizational levels. Her primary areas of expertise are human resources management, management and leadership skills, performance development and management, interpersonal skills and emotional intelligence, and customer service and sales.  


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Contact us

For information about these programs:
403.440.6861 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6

Customize this program for your organization through our Corporate Training unit.

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