Human Resource Management Extension Certificate
Classroom
Gain skills in the key areas of human resource management and become an HR professional. Learn effective recruitment and selection techniques, support employee career planning, develop quality training programs for employees, and develop an effective performance management program.
This program is eligible towards Blue Seal Certification.
- Prepare for a career in human resources
- Enhance your HR career and earn a recognized credential
- Learn professional techniques for hiring, managing and motivating employees
Program Format
- Complete the 6 required courses plus 60 hours of optional courses (150 hours)
- Can be completed within 1 semester up to a maximum of 3 years
Earn Credit Toward a Degree/Diploma
This program is eligible for transfer credit. For more information contact Business Professional Education at cebusiness@mtroyal.ca or 403.440.6861.
The Chartered Professional in Human Resources (CPHR) Designation
The Chartered Professional in Human Resources (CPHR) is the only human resources designation recognized across nine professional human resources associations in Canada. The CPHR represents 27,000 human resources professionals practicing human resources in Canada.
The CPHR designation, formerly Certified Human Resources Professional (CHRP), changed in October 2016 to align with industry expectations and provide assurance that a CPHR professional is best suited for business needs.
For more information - https://www.cphrab.ca/cphr-designation
| HUMAN RESOURCE MANAGEMENT SCHEDULE |
Required Courses | Fall "18 (Sept.-Dec.) | Winter "18 (Jan.-April) | Spring'18 (May-Jun) |
| Organizational Effectiveness | • | • | • |
| Organizational Learning and Development | • | • | • |
| Total Compensation | • | • | • |
| Workplace Health and Safety | • | • | • |
| Employee Relations | • | • | • |
| Human Resources Information Management (HRIM) | • | • | • |
| Optional Courses (choose 60 hours) | |||
| Human Resource Basics for Managers | • | • | |
| Interviewing Strategies | • | • | • |
| Labour Relations | • | ||
| Succession Planning for Managers | • | ||
| Employee Retention for Managers | • | ||
| Diversity Management | • | ||
| Employee Engagement | • | • | |
| HR Strategy: Leading Practices | • | • | |
| Coaching in the Workplace, Level 1 | • | • | |
| Coaching in the Workplace, Level 2 | • | ||
| Building High Performance Teams | • | • | |
| Effective Facilitation for Managers and Leaders | • | • | |
| Emotional Intelligence at Work | • | • | • |
| Performance Management | • | • | |
| Change Management Fundamentals | • | • | • |
| Payroll Compliance Legislation | • | • | |
| Introduction to Conflict Resolution | • | • | • |
| The above schedule is subject to change. Courses start on various dates within each semester. | |||
| Fall schedule and registration available in June. Winter schedule and registration available in November. Spring/Summer schedule and registration available in March. |
Required Courses
Organizational Effectiveness
Create a highly competent workforce while reducing turnover and decreasing recruitment costs. Gain an understanding of organizational design, development and change, employee involvement strategies and human resource planning. Acquire strategies for recruitment and selection.
| Subject code: XADM 10001 | 15 Hours. Fee: $420 |
| CRN 50024 | 2 classes | Jun. 2 -9 | 8:30 a.m.-5 p.m. | Sat. |
Human Resources Information Management (HRIM)
Human resource departments are responsible for maintaining large quantities of employee information required by organizations to achieve their business objectives. Acquire best practice strategies for managing this data and selecting the technology most appropriate for your organization.
| Subject code: XADM 10014 | 15 Hours. Fee: $420 |
| CRN 50031 | 2 classes | Jun. 16 -23 | 8:30 a.m.-5 p.m. | Sat. |
Organizational Learning and Development
Continuous learning, career development and training for improved performance are key elements of an organization’s successful HR strategy. Discover how to integrate performance measurement, coaching and development policies and programs, and training initiatives to achieve overall organizational effectiveness.
| Subject code: XADM 10002 | 15 Hours. Fee: $420 |
| CRN 50025 | 2 classes | May 4 -5 | 8:30 a.m.-5 p.m. | Fri.,Sat. |
Workplace Health and Safety
Take a leadership role on the issue of workplace health, safety and Workers’ Compensation. The amount of accountability you have in this area depends on the size of your organization and management’s assessment of inherent risks. Make sure that your organization’s efforts are coordinated and effective.
| Subject code: XADM 10006 | 15 Hours. Fee: $420 |
| CRN 50028 | 2 classes | Jun. 1 -2 | 8:30 a.m.-5 p.m. | Fri., Sat. |
Employee Relations
Develop your understanding of the essentials of employment legislation and its impact on the work environment. Discover how to interpret and manage legal issues in human resources by reviewing real-life situations. Identify when and how to research, develop and implement policies and procedures in your organization.
| Subject code: XADM 10013 | 15 Hours. Fee: $420 |
| CRN 50053 | 2 classes | May 7- 8 | 8:30 a.m.-5 p.m. | Mon.,Tue. |
Total Compensation
Explore how to integrate the total compensation package, including remuneration, benefits and pension, with the organization’s overall goals. Gain a broad understanding of the employment environment and the statutory framework within which the organization operates.
| Subject code: XADM 10005 | 15 Hours. Fee: $420 |
| CRN 50027 | 2 classes | Jun. 4 -5 | 8:30 a.m.-5 p.m. | Mon., Tue. |
Optional Courses
Choose 60 hours
Human Resource Basics for Managers
Gain a fundamental overview of human resources management. Acquire an appreciation and basic comprehension of legislation affecting employees, knowledge regarding the recruitment/selection process, training and development, and managing day-to-day performance.
Note: This course is recommended for students with little to no HR experience.
| Subject code: XMGD 20020 | 15 Hours. Fee: $420 | Not offered this semester |
Interviewing Strategies
Explore the proven technique of behavioural interviewing through interactive activities such as employment interviews, telephone screening, and panel and video interviews. Learn how to recruit candidates and make effective hiring decisions through reviewing online applications and resumes. Evaluate interview methods and hiring techniques. Understand the importance of checking education, criminal and employment references.
| Subject code: XADM 10023 | 15 Hours. Fee: $420 | Not Offered this semester |
Succession Planning for Managers
As valuable skilled employees retire or resign, who will be ready to replace them? Acquire a solid understanding of characteristics that define succession planning and be able to develop a strategic succession plan for your own organization.
| Subject code: XADM 10012 | 15 Hours. Fee: $420 | Not offered this semester |
Employee Engagement
Managers and supervisors must learn to measure their workplace’s performance on the dimensions that create a great workplace and strive for continuous improvement. Solid skills in building employee engagement through strong relationships with individuals and groups of employees are essential. Be introduced to a “Communications Intentions Model” designed to enhance managers’ and supervisors’ ability to build relationships.
| Subject code: XADM 10016 | 15 Hours. Fee: $420 | Not offered this semester |
Labour Relations
Apply knowledge of organizational goals with an understanding of union activities to achieve an optional strategy for labour management cooperation. Learn strategies for dealing with certification, collective bargaining, interpretation and administration of collective agreements, and resolution of grievances.
| Subject code: XADM 10004 | 15 Hours. Fee: $420 |
| CRN 50441 | 2 classes | May 4 -11 | 8:30 a.m. -5 p.m. | Fri. |
Employee Retention
What is today’s workforce looking for in an employer? Fundamental changes are taking place within the workplace and it is changing the way that employers relate to their employees. Acquire practical strategies for retaining your organization’s greatest asset – its people.
| Subject code: XADM 10015 | 15 Hours. Fee. $420 | Not offered this semester |
HR Strategy: Leading Practices
Focus on aligning HR strategies with your organization’s business strategy in order to contribute to organizational effectiveness. The challenges of a global workforce, competition for talent and leveraging performance mean you must hone your strategic capabilities and build your toolkit of HR solutions.
| Subject code: XADM 10024 | 15 Hours. Fee: $420 | |
| CRN 50442 | 2 classes | May 25 - Jun. 1 | 8:30 a.m. - 5 p.m. | Fri. |
Diversity Management
Globalization, advancements in technology and competition for resources, markets and talent have moved diversity management from an equal opportunity initiative to a strategically driven business necessity. Today’s organizations build skills, create policies, and nurture workplace effectiveness through diversity management.
| Subject code: XADM 10011 | 15 Hours. Fee: $420 | Not offered this semester |
Coaching in the Workplace, Level 1
How can you get the best out of those you manage and lead? Coaching them can be effective, powerful and satisfying. Be introduced to a basic coaching model and have the opportunity to practice and apply coaching strategies and skills for employee growth.
| Subject code: XMGD 10021 | 15 Hours. Fee: $420 | Not offered this semester |
Coaching in the Workplace, Level 2
Apply your understanding of coaching theory and practice, and refine your skills so that they become natural to your way of working. This advanced-level coaching course concentrates on the practicing and refining of skills useful to everyday situations in the workplace.
Note: We strongly recommend completion of Coaching in the Workplace, Level 1 before beginning this course.
| Subject code: XMGD 10034 | 15 Hours. Fee: $420 | Not offered this semester |
Building High Performance Teams
An effective team is greater than the sum of its individual parts. This course arms you with the tools necessary to develop your own high performance team. Topics include the stages of team development, common pitfalls to avoid in developing teams, conflict resolution, creating the player attitude and mapping team capabilities
| Subject code: XMGD 20015 | 15 Hours. Fee: $420 |
Effective Facilitation for Managers and Leaders
In today’s organizations, effective facilitation skills are essential. Explore techniques and strategies to manage meetings and work sessions that are productive and reach desired outcomes. Gain insight into the role of the facilitator to identify objectives, manage participation and conflict, build trust and rapport, and develop action plans.
| Subject code: XMGD 10046 | 15 Hours. Fee: $420 |
| CRN 30189 | 2 classes | Apr. 16-17 | 8:30 a.m.- 5 p.m. | Mon.,Tue. |
Performance Management
A strong, integrated performance development and review program is about growing your employees, tapping into their strengths and adding new skills, utilizing a strength-based approach to performance management. This approach is designed on the principles that engaged employees have a direct impact on client/customer engagement, peer/staff relationships and bottom-line business results.
| Subject code: XMGD 20030 | 15 Hours. Fee: $420 | |
| CRN 50440 | 2 classes | May 25 - 26 | 8:30 a.m. - 5 p.m. | Fri., Sat. |
Emotional Intelligence at Work
Emotional intelligence impacts success and happiness at home and work. It helps us motivate ourselves, manage stress, embrace change, strengthen relationships and resolve conflict. Become aware of, identify, and analyze and manage individual and group emotions. Unlike IQ, EQ (EI) is a skill that can be improved through education and practice.
Textbooks (required): Available at the BookStore.
- Textbook and online EQ appraisal: Bradberry and Greaves (2009), Emotional Intelligence 2.0. Important Note: This textbook comes with an online link and password to complete an online EQ self appraisal. Only NEW textbooks provide access to the online assessment. You must complete, print and bring your appraisal to the first day of class.
- Assessment tool: Thomas Killmann, Conflict Style Mode Instrument
| Subject code: XMGD 10045 | 15 Hours. Fee: $420 | |
| CRN 50311 | 2 classes | Jun. 21 - 22 | 8:30 a.m. -5 p.m. | Thu. Fri. |
Increasing Your Influence
Gain valuable insight into what it takes to be a valued team member in today's workplace. This course provides useful techniques for managing situations where you have ample responsibility yet may not have the authority over others to make things happen. Deepen your understanding of how leaders and followers are interconnected in a team environment.
| Subject code: XMGD 20031 | 7.5 Hours. Fee: $219 | Not offered this semester |
Change Management Fundamentals
The ever-accelerating pace of change is driving organizational strategy and performance at every level. Explore the foundations of change management for organizational success, including essential concepts, the role of a change leader, and the change management life cycle. Gain practical insight into the impacts of change and the importance of change management as a strategic role and discipline.
| Subject code: XCMT 10001 | 15 Hours. Fee: $479 |
| CRN 50207 | 2 classes | May 4 -5 | 8:30 a.m.-5 p.m. | Fri., Sat. |
Payroll Compliance Legislation
This is the first payroll course required for the PCP certificate. It provides an overview of payroll compliance responsibilities and payroll-related legislation, including employment standards and workers’ compensation, and equips you with the tools to effectively communicate these to various stakeholders.
Note: It is strongly recommend that students entering the program have basic math skills and communication competency.
| Subject code: XPYM 20001 | 39 Hours. Fee: $495 (plus CPA fee) | Not offered this semester |
Introduction to Conflict Resolution
Discover your personal style for handling conflict. Begin to apply conflict management processes.(Note: this is a required course in the Conflict Resolution Extension Certificate and Managing Conflict in the Workplace Certificate of Completion)
| Subject code: XCFR 20101 | 15 Hours. Fee: $375 |
| CRN 50002 | 2 classes | May 4 -5 | 8:30 a.m.-5 p.m. | Fri.,Sat. |
SEMINARS - Can be used as optional courses
The Art of Leadership
Be introduced to practical leadership tools and strategies for success, including delegation, motivation, coaching and feedback.
| Subject code: XMGD 30012 | 7 Hours. Fee: $219 | Not offered this semester |
Leading with Emotional Intelligence
Succeed professionally by grasping the essential concepts of emotional intelligence and utilizing them to form powerful, healthy relationships. Learn to communicate clearly and effectively, solve problems, make thoughtful decisions, and earn others’ trust and respect.
| Subject code: XMGD 30011 | 7 Hours. Fee: $219 | Not offered this semester |
Effective Interpersonal Communication
Workplace and business communication can be challenging. Be introduced to personal assessment tools and strategies to improve interpersonal effectiveness, facilitate team work, enhance productivity and foster win/win communication.
| Subject code: XMGD 30006 | 7 Hours. Fee: $219 | Not offered this semester |
Performance Management
Through the process of performance management, organizations are able to align individual and business goals. Explore the three key components of effective performance management: plan, perform and review.
| Subject code: XMGD 30005 | 7 Hours. Fee: $219 | Not offered this semester |
Building Customer Relations
Acquire the steps and strategies you require to provide customer service excellence. Discover what your customers want and need from you, and take action to ensure these needs are met. Explore methods for dealing with challenging customers while maintaining composure.
| Subject code: XMGD 30007 | 7 Hours. Fee: $219 | Not offered this semester |
Conflict Management
Gain an overview of conflict management principles and best practices. Learn to assess and manage your own response and approach to conflict in the workplace.
| Subject code: XMGD 30003 | 7 Hours. Fee: $219 | |
| CRN 30384 | 1 class | April 28 | 8:30 a.m.-4:30 p.m. | Sat. |
Project Management Basics
Learn the basic terminology of project management, including the five key areas of expertise: Initiating, Planning, Executing, Monitoring and Controlling, and Closing.
| Subject code: XPRM 30016 | 7.5 Hours. Fee: $249 +GST | Not offered this semester |
Refer to your Confirmation of Registration for course specific information.
"I liked how the instructor was able to provide examples from her own experience and link to best practices.” -Erin Bardecki, CIBC
“What you learn in this class you can immediately apply to the workplace.” -Brad Sluiter
“I can confidently state that I have been armed with the best and most relevant information from this exemplary program. The instructors are practicing experts in their respective fields and are enthusiastic and supportive in sharing their knowledge." -Jackie Bernard, Human Resources Manager, RedPoint Media Group Inc.
Todd Bassett MBATodd Bassett brings over 20 years' experience in human resources and business management. He is a business-oriented HR leader and has led and/or contributed to all aspects of human resources. Todd combines his business acumen with a systems thinking approach to build HR strategy to contribute to business results. Todd has extensive experience in labour relations, employee development, leadership and management practices, change management, conflict management, performance and behaviour management, communication, HR analytics and compensation analysis. He has worked in the private and public sector and achieved his MBA from Dalhousie University. Todd is currently a director on the HRIA board and for the past couple of years has participated on the Advisory Committee for MRU's Human Resource Management program. Throughout his career Todd has mentored people individually and in groups, and is continually encouraged and inspired by interactions with fellow HR practitioners and leaders of all levels of experience and disciplines.
Katherine Bilson BA(Hons), LL.B, LL.M
Katherine Bilson is Senior Legal Counsel – HR and Immigration Law for TransCanada before which she worked in-house for a national railway for a number of years. Katherine specializes in the areas of employment and labour law, pensions law and privacy law. Prior to moving in-house at in 2005, Katherine worked in private practice in Saskatoon, where she focused on aboriginal law, labour and employment law, and some civil litigation. In addition, Katherine practiced immigration law, much of which she did on a pro bono basis. Through her legal practice, Katherine has developed a keen interest in human rights.
Currently, Katherine is a Section Coordinator for the Canadian Bar Association (CBA) for Alberta (South) and a member of the Editorial Committee and the Equity Committee for the CBA (Alberta). In addition, she sits on the executive for the Privacy and Access to Information Law section and is a member of the Labour and Employment Law, Pension and Benefits, and Corporate Counsel sections for Alberta (South). She has also co-chaired the Young Lawyers’ section for Saskatchewan (North).
In addition to her professional involvement, Katherine has been involved in her community. During her time in Saskatchewan, she sat on the Board of Directors for the Saskatoon Co-Operative Association, as well as the the Saskatchewan Action Committee on the Status of Women and the Global Gathering Place. Today, Katherine sits on the Legal Advisory Committee and the Human Resources Committee for the Children’s Legal and Educational Resource Centre (CLERC) and is also a volunteer leader with Scouts Canada. She has also participated in the Administrative Procedures Committee for the Calgary French and International School.
Katherine is a graduate of the Laban Centre for Movement and Dance, London, England where she earned a Certificate of Dance Studies in 1991, and the University of Saskatchewan, where she earned a BA (Hons) with High Honours in Psychology in 1995 and an LL.B. in 2000. In 2008, Katherine earned an LL.M. from Osgoode Hall Law School, York University, Toronto. She is a member of the Bar in both Saskatchewan and Alberta.
Katherine teaches labour relations in MRU's Human Resource Management program and has been a guest lecturer on labour relations and a mock arbitrator at the UofC's Haskayne School of Business.
Jenny Cruickshank BA, CHRP
Jenny Cruickshank is a human resources professional who is passionate about advancing the profession. She is a dynamic presenter who facilitates learning from the real-world experience of her students. She has Canadian and international human resources experience including complex investigations, strategic planning, leadership and coaching.
Jenny earned her BA from the University of Toronto, HR Diploma from Fanshawe College and is a Certified Human Resources Professional (CHRP). She has extensive experience in public sector, retail, manufacturing, agriculture and recruitment. She has specialized for over 15 years in leadership, human resources, strategic operations and team development.
Jenny is a strategic business partner who understands the service model to build relationships and influence positive outcomes for organizations. She is a recipient of the HRIA Award of Excellence, 2010. In addition, she is an active HRIA member and served on the organizing committee for the annual HRIA Conference in 2014 and 2012. She was a member of the Alberta Marketing Committee, Retail Council of Canada, 2008-2010.
Adam Czarnecki CHRP
Adam Czarnecki is a Certified Human Resources Professional (CHRP) and a recipient of the HRIA Award of Excellence. He is a member of the senior management team of a heavy duty truck dealership group in Alberta where he is responsible for human resources, health and safety, and information technology.
Adam is a human resources instructor at MRU and UofC, and is Chair of MRU's Advanced HR Curriculum Committee.
Adam is an avid contributor to industry webinars, conferences and expert panel discussions related to human resources, trades and the Alberta employment pool, including a role as technology columnist for HRIA’s quarterly magazine HUMANCapital.
He volunteers with SAIT, Bow Valley College, Calgary Immigrant Educational Society and Calgary Catholic Immigration Society as a speaker on employment, corporate readiness and as a resume advisor to students.
Adam holds a Bachelor of Social Sciences from the University of Calgary with a concentration in crime and deviance.
Leah Eggen BA, MEd
Leah Eggen is a senior organizational development professional with over 15 years’ experience in developing learning programs, change management, coaching, facilitation, talent acquisition, organizational effectiveness and employee relations. She has extensive experience working in oil and gas, transportation, technology and telecommunications.
Leah has a graduate degree in adult education and is certified in ProSci Change Management (ADKAR), Myers Briggs and Executive Coaching.
Leah has been an HR instructor at Mount Royal university since 2009, teaching the Organizational Effectiveness course as well as a Change Management workshop and a HR Strategy course.
Barb Francis BA, CEC, PCC
Barb is an experienced facilitator, instructor, executive coach and organization consultant. She specializes in strategic leadership development initiatives, leadership coaching and team coaching for high performance. Barb also designs, facilitates and instructs a wide variety of interactive leadership development workshops and human resources courses as well as highly effective mentoring programs.
As Canadian Director of Human Resources for an international manufacturing organization, Barb successfully led the Human Resources Function to become a respected strategic business partner in the organization. She has also served as the President of local chapters of two international leadership and community service organizations as well as served on their national boards.
She has earned her Certified Executive Coach (CEC) credentials with Royal Roads University and is Professional Certified Coach (PCC) and a credentialed member of the International Coaching Federation (ICF). She also holds a graduate management certificate in Human Resources from the University of Toronto as well as a BA from the University of Western Ontario.
Sunny Ghali BSc, MCE, DBA (c), CHRP
Sunny Ghali is currently serving as Vice President, Human Resources for the Jayman BUILT Group of Companies. With over 20 years of professional experience, Sunny’s areas of responsibilities have included human resources, organizational development, payroll, benefits, internal communications, information technology, and health and safety.
Sunny has built a results-driven track record. As an external consultant, he has completed projects for both public and private clients, including Department of National Defense, Marsh Canada, Nexen, Boardwalk Equities and Canexus. As an internal consultant, Sunny has been a Corporate Project Manager and Regional Human Resources Manager for Purolator Courier Ltd. and was part of the senior executive team as Director, Human Resources for Bridge Brand, a Gordon Food Service company.
Sunny is a Certified Human Resources Professional (CHRP) with a Master’s in Continuing Education (specializing in leadership development) and a Bachelor of Science (major in psychology), both from the University of Calgary.
He is also a Green Belt equivalent in Lean Six Sigma. Currently, Sunny is a doctoral candidate (DBA) at the International School of Management.
Rina Guerrero CHRP, MBA
Rina Guerrero was born in Cebu City, Philippines and migrated to Canada with her family in 1998. Rina has over 15 years' human resources management experience and has worked in the retail, manufacturing, banking and hospitality industries. Rina specializes in change management, workforce planning, talent management (recruitment, retention, training and development), employee relations, project management and performance management.
Rina is passionate about giving back to the community and volunteers at YMCA and local community events on a regular basis.
Kristan Strate B. BA. CPHR
Kristan has an undergraduate degree in Business Administration from Simon Fraser University with a concentration in Organizational Behavior. She has over 23 years of experience working in the public and private sectors; Health Care, Education, Technology and Oil and Gas. Kristan has spent her career serving internal and external clients some which include, The Yukon Government, IBM Global Services, Alberta Family and Children's Services, Mosaic Capital Corporation and First West Properties. Kristan currently is the president and lead consultant of her own Management and Human Resource Consulting Firm, Synergy HR Consulting.
As a Consultant and Human Resource Practitioner, Kristan is experienced at providing top quality, client centered service to multiple levels of management simultaneously. She has provided leadership and support in various areas of her discipline including but not limited to; strategic planning & development, resource management (recruitment, succession planning and performance management), leadership development, negotiating & collective bargaining; right sizing; succession planning; arbitration; resourcing; cost analysis; policy and infrastructure development; facilitation; management coaching, team leadership, board development and board governance.
Hugh G. McGeary BSW, MSW, GDSA
Hugh McGeary is drawn to teaching, appreciating the opportunity to bring his expansive knowledge and experience into rich conversations and interactions with adult learners from diverse fields and backgrounds. Hugh works with individuals, couples, families, groups, teams and organizations as a counsellor in private practice. He is also a manager, coach, teacher and consultant. He brings the knowledge from this varied background into the classroom for students to apply to their own worlds.
Maria Raimondi MCE, CHRP
Maria Raimondi is a Safety Consulting Manager for TELUS Communications Inc. TELUS has approximately 35,000 employees across Canada. Maria delivers a full complement of human resource services, specializing in occupational health and safety, training and policy development. She provides advisory services to the organization for safety/risk assessment and management compliance. This includes interpreting legislation, policies, codes and standards to ensure safety compliance through liaison with workplace partners. Maria acts as a subject matter expert and technical advisor on OHS related matters.
Maria is a designated Certified Human ResourcesProfessional and holds a Master's in Continuing Education from the University of Calgary. She also has a certificate in Occupational Health and Safety from the University of Alberta and a Business Administration and Accounting Certificate from SAIT.
To stay current with the latest developments in occupational health and safety, Maria is an active member of the Canadian Society of Safety Engineers. Maria is also a member of the Human Resources Institute of Alberta and Human Resources Association of Calgary.
Lorraine Wiercinski MBA, CEC, ACC
Lorraine Wiercinski’s areas of teaching include human resources, compensation and effective communications. She believes that students learn through interaction with others and creates a classroom that supports joint learning.
Throughout her career Lorraine has focused on strategic sales methodology. Over the past 30 years she has worked in areas of strategy development, leadership, management, strategic alliances and partnerships, sales, marketing, customer service, organizational design and labour relations. Her career has encompassed all aspects of human resource management including compensation, performance management, recruitment, optimization and rebalancing.
Lorraine has worked at the corporate level in multiple industries such as management consulting, education, telecommunications, health care, finance, IT, manufacturing and transportation, oil and gas, media and advertising.
Lorraine has an MBA from the University of Calgary. She is a graduate of the Executive Coaching Program from Royal Roads University. She is a Certified Executive coach through the International Coaching Federation.
Mary-Jo Williams CHRP
Mary-Jo Williams is an independent leadership and organizational development consultant, facilitator and coach who partners with her clients to define, design and deliver practical learning and performance solutions that maximize engagement, productivity, efficiency and results.
Throughout her 28-year career, Mary-Jo has engaged, enabled and empowered leaders and individual contributors to turn talent into peak performance. Her clients and students say the secret to her success comes from her ability to leverage the lessons learned from her real-world experience building and leading teams in front-line, mid and senior level management roles in sales, operations, human resources and leadership / organizational learning and development.
Mary-Jo is a Certified Human Resources Professional (CHRP). An alumnus of the Human Resources program at Mount Royal University, she values the opportunity to give back to the community.
Contact us
For information about this program:
cebusiness@mtroyal.ca
403.440.6013 or 1.888.392.3655
Mount Royal University, 4825 Mount Royal Gate SW, Calgary AB T3E 6K6
Customize this program for your organization through our Corporate Training department.
