Support Staff Career Opportunity



Competition: 9044ES
JOB TITLE: RECRUITMENT ASSISTANT
Position Type: Administrative Support IV
Term: Full Time, Replacement Term to October 2013
Department: Admissions and Recruitment Office – Enrolment Services
Date Posted: December 20, 2012
Closing Date: January 3 2013
 
Description: Reporting to the Coordinator, Student Recruitment, the Recruitment Assistant will be required to provide initial/ongoing service and information to serve a high volume of prospective students both in-person and on the telephone. This person acts as an important front-line role that requires strong customer service skills with external and internal clients of Mount Royal University. You must be knowledgeable about all aspects of Mount Royal activities as well as policies, procedures, programs, dates and deadlines, specifically related to admission to the Mount Royal.
 
Duties: • Interpret and dispense general information about University programs, services, policies, procedures
• Maintain an in-depth understanding of policies and procedures associated with the admissions process
• Determine service delivery required for each prospective student to determine appropriate type of booking; workshop vs. individual appointment and/or appropriate referrals
• Maintain a detailed understanding of the student information system (Banner) and customer relationship management software (EzRecruit) to retrieve and interpret information
• Answer and/or refer frequently asked questions and inquiries within the CRM (EzRecruit) in a timely and thorough manner
 
Qualifications: • Two-year diploma or equivalent
• Excellent customer service skills to serve a high volume of clients on a daily basis
• Two years of relevant work experience involving customer services related activities
• Excellent interpersonal skills
• Keyboarding speed and accuracy
• Ability to work independently and use a high level of independent judgement
 
Salary: $1,582.83 semi-monthly
 
Closing Date: January 3 2013
 
Reply To: MOUNT ROYAL UNIVERSITY
DEPARTMENT OF HUMAN RESOURCES
4825 MOUNT ROYAL GATE SW
CALGARY, AB T3E 6K6

FAX: 403.440.6629
E-mail: webapply@mtroyal.ca

Submit a separate covering letter and resume for each position you are applying for, quoting appropriate competition number to the address noted above.

We thank all applicants for their interest. Only applicants selected for an interview will be contacted.

If applying by email, please send your resume as an attachment, in either .doc, .docx or .pdf formats only

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Aboriginal people, persons with disabilities and persons of any sexual orientation or gender identity, ethnic, national or socio-economic background, religion or age.