Information Technology Services

ITS provides technical support and solutions for the Mount Royal University community. This site provides information about and access to the diversified services available through ITS.

ITS_alert_hand

Alerts

Heartbleed Security Bug update

As many of you may have read or heard, a serious bug in the technology that is used to secure communications with websites and Internet systems has been discovered. It is known as the “Heartbleed” bug and it has been mentioned in the news over the past couple days.

The Heartbleed Bug allows attackers to remotely read information from affected systems' memory. The information can be retrieved, unencrypted, without valid system credentials. The information could include username and password data or private key data for the affected server.

Given the severity, broad scope and publicity of the Heartbleed bug, expect cybercriminals to capitalize on this opportunity by sending phishing emails to trick users into providing their login credentials by clicking on a link inside of an email, so please remember to be suspicious of any unsolicited emails you receive, even if they are from companies you are familiar with, if they ask you to click on a link inside the email to reset your password rather than ask you to visit the website manually and login there instead.

What is the university doing about this issue?
MRU IT Services has been analyzing and scanning our IT environment to identify any services that may be at risk and has been applying patches to fix the vulnerability.

Should I change my university and other personal internet passwords?
At this time, MRU IT Services recommends that changing your password on MRU systems is not required as corrective actions have been applied quickly after the bug was discovered.

On the other hand, many internet services have been affected by this bug, so it would be safe practice to change your passwords on those websites. Most major consumer and social media websites will have updates and sometimes recommended action regarding the Heartbleed bug on their websites.

Heartbleed bug information links

You can find more details about the security bug here at:

http://heartbleed.com

Scheduled system software changes

There will be scheduled system software changes on Sunday, April 13 between 2:30 a.m. and 4:00 a.m.

During this time there may be intermittent interruptions to the access for MyMRU, Student/Faculty/Employee online services, FAST, Flexible Registration and MRUGRADU8.

Access to Blackboard, student printing and student mail will still be available via the link on the MyMRU webpage.

 

ITS_Status_lightSystem Status
 


Contact Us

ITS_serve_bellIT Service Desk
Phone: 403.440.6000
Email: itservicedesk@mtroyal.ca
Location: E251

Submit a self-service request

User guide for submitting a self-service request

ITS_cam_cardCampus Card
Phone: 403.440.7711
Email: campuscard@mtroyal.ca
Location: E251
 
 


I need help with...

Help, I am...  

Account create form

Activating my account

Blackboard (student)  

Blackboard (employee)

Blackboard (faculty)

Changing my MyMRU password

Connecting with wireless 
 

 

Printing

Finding a lab 

Purchasing student software

Purchasing academic software

Upgrading lab or classroom software

Lotus Notes meetings and mobile devices

 

 

A new faculty member (ADC orientation) 

A new faculty member (ITS support) 

A new student

A new employee (getting started) 

Visiting 

Fed up with SPAM

 


Service Resources

Accounts & Passwords
Banner | MYMRU | Notes

Wireless
MRsecure | Printing | Eduroam

Labs & Classrooms
Facilities | Availability    

Telephone & Voicemail
Activation & FAQ's

Email
Notes, iNotes & Google

Forms
Employee, Faculty & PD funds

FAQ's
Student FAQ's | Staff FAQ's

Software & Hardware
Acquisition & support

IT Security
Policies | Awareness | Services

Policies & Procedures
ITS rules & regulations

Training Resources
Drop-in sessions | Tutorials

Visiting Faculty & Staff
A visitor checklist | Parking

Mobile Computing
Support & tips

Working Off-Campus
Documentation & SRAS

My Data & File Storage
Data access & storage

IT Services for Research
Research computing support
 

Media Equipment Loans
Services provided

Internet & Cloud Computing
www2 | Google | ADC  

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