For in-person appointments, patients will be required to complete the following steps:

• Enter through the Recreation Entrance 
• Wear a mask
• Sanitize your hands

The following measures have been put in place to help create a safe clinic environment:

Physical Barriers: 

• A plexiglass barrier at reception 
• Reduced # of appointments in the clinic
• Revised practitioner schedule that reduces overlap of patients in the clinic.
• Increased distance between treatment beds
• Disposable pillow cases on treatment beds
• The option for a Tele-Health rather than in-person visit with your practitioner

Effective use of Personal Protective Equipment (PPE)

• Our practitioners will be wearing surgical/procedural masks and gloves when treating patients
• Patients will be required to re-sanitize their hands before heading back to their appointment and will be required to wear their masks throughout the appointment unless it causes a hazard during treatment

Enhanced Cleaning and Disinfection Practices 

• Routine cleaning and disinfecting of common areas and treatment beds
• Use of Health Canada approved cleaning and disinfecting agents

Payment Processing Procedure

• We will not be taking cash as a payment method during this period
• We recommend the use of the TAP option for credit card or Interac payments 

Any patient or staff member who answers ‘yes’ to any of the questions below is asked to refrain from entering the clinic. If you have an appointment booked and have answered ‘yes’ to any of the questions below, please call our office to reschedule.

1. Have you been directed by Alberta Health Services or the Canadian Border Services Agency to quarantine in the last 30 days?

2. Do you have any of the following symptoms?

• fever
• new or changed chronic cough
• sore throat that is not related to a known or pre-existing condition
• nasal congestion that is not related to a known or pre-existing condition
• runny nose that is not related to a known or pre-existing condition
• shortness of breath that is not related to a known or pre-existing condition
• a recent loss of sense of smell or taste

3. Have you had unprotected close contact with individuals who have a confirmed or presumptive diagnosis of COVID-19 (e.g. individuals exposed without appropriate PPE in use)?