Report an Incident

Reporting incidents

Reporting a compromised Gmail account

If your Gmail account has been compromised and you no longer have access to it:

  1. Contact the ITS Service Desk at 403-440-6000 immediately to have your account reset.
  2. Once the account has been reset, check your Gmail settings.
  3. Change the passwords of any accounts using the same username and password combination as your Gmail account.

Note: We recommend you use a unique password for every account so you do not have to change passwords of other accounts when one gets compromised.

Reporting a cyber attack

If your computer:

  • Is running slower than usual
  • Has web browser settings that have been changed
  • Has pop up windows open that you cannot close
  • Takes you to websites that you did not ask to visit
  • Has a virus warning

Please unplug the network cable, Network plug,  from the back of your computer and contact the ITS Service Desk immediately at 403-440-6000.

Note: If the attack involves a pin pad or secured terminal. Please go to the PCI website for information on reporting an incident.

Reporting a phishing/suspicous email

Here at Mount Royal, we use the Google spam filter to filter out the majority of phishing emails. However, if you do receive an email that you think is a phishing email or seems suspicious:

  1. Do not click on any links or open any attachments. However, it is safe to read the email.
  2. If the email refers to Mount Royal or appears to be from someone in the Mount Royal community, forward it in its entirety to to let IT Services know the email needs to be blocked. 
    Notes: If the email is in your Spam folder do not forward it, it has already been reported. If the email is general in nature, go to step 3.
  3. Select Report Phishing to let Google know the email needs to be blocked.

ITS Report Phishing



We are all human and we all make mistakes. If you accidentally click on a link or open an attachment that you think is malicious, please be a superhero...unplug your computer from the network immediately and contact the IT Service Desk at 403-440-6000. Your quick action could save the University thousands of man hours and dollars.