Cybersecurity Hub

Reporting a cybersecurity incident

There are three different ways to report depending on whether the inicident is a suspicious email, a compromised email account or malware.

Report a suspicious email



We are all human and we all make mistakes. If you accidentally click on a link or open an attachment that you think is malicious, please unplug your computer from the network immediately and contact the IT Service Desk at 403-440-6000. Your quick action could save your data.

Report a compromised email

If your MRU email account has been compromised and you no longer have access to it:

  1. Contact the ITS Service Desk at 403-440-6000 immediately to have your account reset.
  2. Once the account has been reset, check your Gmail settings.
  3. Change the passwords of any accounts using the same username and password combination as your MRU email account.

Note: We recommend you use a unique password for every account so you do not have to change passwords of other accounts when one gets compromised.

Report suspected malware or a virus

f you suspect your computer or device is infected with a virus or malware:

  1. DO NOT touch anything. Trying to close pop up windows, shutting down the computer or running a virus scan can make things worse.
  2. Unplug the network cable, Network plug, from the back of your computer or disconnect from Wifi
  3. Contact the ITS Service Desk immediately at 403-440-6000.

Note: If the attack involves a pin pad or secured terminal. Please go to the PCI website for information on reporting an incident.