Working Off-Campus

Remotely uploading and downloading files from network drives

By default, everyone with MRU credentials can upload and download files from the server remotely using SRAS. It does not require a VPN connection and you do not need ask for access. For details, please refer to Accessing files and folders remotely using SRAS.

Remotely accessing a MRU workstation, internal webpages and internal web based applications

For most people , the ability to download and upload files from the network servers is sufficient for them to work at home. Howver, if you need to access applications installed only on your MRU workstation, internal webpages or internal web based applications, you will need to connect remotely to your MRU workstation using a VPN. This allows you to work just as if you were sitting at your desk on campus. Access to a VPN must be requested from the Service Desk and you must have a business case to do so. 

Setting up remote access is a two-step process:

  1. Use a virtual private network (VPN) to create a secure encrypted connection between your remote computer and the MRU network.
  2. Use an application to locate and connect to your MRU workstation on the network.

Once the connection is made, you see your MRU workstation desktop sitting in a window on your remote computer. You then work within that window just as if you were sitting at your desk on campus. At the moment, we have two VPN services in use:

  1. Pulse Secure - uses Secure Remote Access Service or SRAS to connect to your workstation (is being phased out)
  2. GlobalProtect - uses the Windows Remote Desktop app to connect to your MRU workstation (is replacing SRAS)

If you are already using the Pulse Secure VPN connection. you will also have access to the new GlobalProtect VPN. If you haven't already moved over to the new GlobalProtect service, please do so as soon as possible.

If you are not yet using a VPN connection but require it, contact the IT Service Desk to make a request. You will be given access to GlobalProtect only. For details on how to download, install and use GlobalProtect, the following user manuals are available:

Before this service is accessed, all users are are asked to read and follow the guidelines for working from home safely

Note: You cannot run Pulse Secure and GlobalProtect at the same time. Make sure you disconnect Pulse Secure before you attempt to setup GlobalProtect.

 

Travel within Canada

Traveling with your mobile device? Here are some things you need to be aware of. Inside Canada costs are not accrued for roaming charges when making and receiving calls, sending and receiving text messages or email.

Travel outside Canada

Expensive roaming charges can occur when traveling outside of Canada with a mobile device. The best way to avoid these is to turn off your data service while traveling, and only use your phone in case of emergency or as an emergency contact. Turning off the data service does not affect phone usage. Please navigate to Bell Canada to view current roaming charges. 

For inquiries please contact the IT Service Desk at 403.440.6000 or itservicedesk@mtroyal.ca

Updated Mar 31, 2020