Working Off-Campus

Attention

As of  September 7, 2020 SRAS, secure.mtroyal.ca and Pulse Secure will no longer function. If you are still using these tools, please move over to GlobalProtect and Webfiles as soon as possible to enure continued access to remote files. If you have questions or concerns, please contact the IT Service Desk.

Remotely uploading and downloading files from network drives

By default, everyone with MRU credentials can upload and download files from the server remotely using Webfiles. It does not require a VPN connection and you do not need ask for access. For details, please refer to Accessing files and folders remotely using Webfiles.

Remotely accessing internal webpages and internal web-based applications

The Mount Royal virtual private network (VPN) portal allows you to remotely access webpages or web-based applicaitons that you can only access when you are connected to the MRU network. You do not have to remote in to your workstation to use it. For more details, refer to Accessing internal webpages and web based applications remotely.

Remotely accessing a MRU workstation

For most people , the ability to download and upload files from the network servers is sufficient for them to work at home. Howver, if you need to access applications installed only on your MRU workstation, you will need to connect remotely to it using a VPN. This allows you to work just as if you were sitting at your desk on campus. Access to a VPN must be requested from the Service Desk and you must have a business case to do so. 

Setting up remote access is a two-step process:

  1. Use GlobalProtect to create a secure encrypted connection or virtual private network (VPN) between your remote computer and the MRU network.
  2. Use an application to locate and connect to your MRU workstation on the network.

Once the connection is made, you see your MRU workstation desktop sitting in a window on your remote computer. You then work within that window just as if you were sitting at your desk on campus. For details on how to download, install and use GlobalProtect, the following user manuals are available:

Before this service is accessed, all users are are asked to read and follow the guidelines for working from home safely

Travel within Canada

Traveling with your mobile device? Here are some things you need to be aware of. Inside Canada costs are not accrued for roaming charges when making and receiving calls, sending and receiving text messages or email.

Travel outside Canada

Expensive roaming charges can occur when traveling outside of Canada with a mobile device. The best way to avoid these is to turn off your data service while traveling, and only use your phone in case of emergency or as an emergency contact. Turning off the data service does not affect phone usage. Please navigate to Bell Canada to view current roaming charges. 

For inquiries please contact the IT Service Desk at 403.440.6000 or itservicedesk@mtroyal.ca

Updated Mar 31, 2020