Planning ahead
During the COVID-19 pandemic
Planning ahead during the COVID-19 pandemic
Thank you students, employees and community members. You have been patient and flexible during the pandemic. With a history that goes back to 1910, we’ve endured and adapted many times. Even as we changed and grew, our essence stayed true. We care about and for each other.
Just like in the past, we’re doing all we can to keep you safe, to be transparent, to provide you with the best education and experience we can given the circumstances and to make sure you have the support you need to succeed.
The government will direct us on how and when we can phase back to face-to-face learning and activities. The Fall 2020 semester will be primarily delivered using alternative formats, not in person.
With this direction, students, employees and community members have time to prepare. We can balance safety and health, with the student- and customer-focused experience MRU is known for. Hopefully in 2021, what we do best — face-to-face learning, support and services — will resume.
We know you have many questions about what the coming months might look like. It’s important to us that we provide you with answers we have and where to find more information. Don’t find an answer? Email covid19@mtroyal.ca.
Archives
Frequently asked questions
Please check back regularly because information changes based on directives from health authorities.
What buildings are open, to whom and when?
The campus is no longer open for public access, and students and employees are asked to not come to campus unless necessary.
| Building | Hours open | Access point | OneCard access | Intercom access |
|---|---|---|---|---|
| Lincoln Park Main Building (public access to Health Services and MRU Injury & Prevention Clinic) | Mon. to Fri. 8 a.m. to 5 p.m. Closed weekends |
West Gate and East Gate | Yes | Yes |
| Arts Building (EA) | Mon. to Fri. 8 a.m. to 5 p.m. Closed weekends |
Doors closest to RLLC | Yes | No |
| Bissett Building (EB) | Mon. to Fri. 8 a.m. to 5 p.m. Closed weekends |
Doors closest to parkade | Yes | No |
| Riddell Library and Learning Centre (EL) (Main floor only) | Mon. to Fri. 8 a.m. to 5 p.m. Closed weekends |
Doors closest to EA | Yes | No |
| Recreation wing (Recreation facilities and entrance closed) | Mon. to Fri. 8 a.m. to 5 p.m. Closed weekends |
Access via West Gate or East Gate only | Yes | Yes |
| Wyckham House (public access to Wyckham Pharmacy and Dental Choice) | Mon. to Fri. 8 a.m. to 5 p.m. Closed weekends |
Access via West Gate | Yes | Yes |
| Taylor Centre for the Performing Arts (ED) | Closed | |||
| Roderick Mah Centre for Continuous Learning (EC) | Closed with very limited access to some employees. | |||
| Residences | Only open to residents | |||
How do I access Library resources?
Please visit the Library website for more information.
Are Recreation facilities all open?
Recreation facilities are closed until further notice. Please visit the MRU Recreation Center Closure & FAQ page for information. If you have a question please email recreation@mtroyal.ca.
What is the status of MRU Camps?
Please go to the MRU Camps website for more information.
Is my event that I booked with Event and Theatres Services cancelled?
All gatherings of more than 15 people are cancelled on a one-month rolling basis. Please email mrevents@mtroyal.ca with all event-related inquiries.
I have tickets at the Taylor Centre for the Performing Arts. What should I do?
More information can be found at the Taylor Centre for the Performing Arts homepage or the All Events page.
Is Residence open?
Residence remains open for students and is accepting applications. Any questions can be directed to residence@mtroyal.ca.
Is the Cougars Campus Store open?
The Cougars Campus Store is closed for in-person sales and services, but most items are available for purchase online and many services are offered virtually. Learn more on the Cougars Campus Store website.
Is Parking open?
Please visit Parking and Transportation for more information.
How do I get a OneCard?
View our OneCard FAQs for instructions.
Is Document Services open?
Yes. Please visit the Cougars Campus Store website for the most current information.
Employees
Please continue to use PrintSys for all employee printing purposes. Drop off and pick-up is available, or you can choose the internal delivery option (Monday, Wednesday, Friday).
Are food services vendors open on campus?
All MRU food services (The Table, Tim Hortons, Starbucks, Jugo Juice, Barrow and The Station), are closed. As of June 1, Wyckham House food vendors are also closed. For the most up-to-date information regarding Wyckham House, visit samru.ca/COVID19.
Is the Child Care Centre open?
In line with guidance from Alberta Health Services, the Child Care Centre is preparing to reopen on June 15, 2020, but plans are still under development. More detailed information will be shared with parents when it is known.
Is MRU's Health Services clinic open on campus?
Please go to the Health Services Clinic web page most current information.
Is the MRU Injury & Prevention Clinic (formerly Optimal Therapy) open?
Please go here for the most current information.
Is Wyckham House open?
To learn more about what services and resources are being offered at Wyckham House, visit samru.ca/COVID19.
Is Dental Choice still open?
Please go the the Mount Royal Dental Choice website for the latest information.
Is the Pharmacy on campus open?
Please check the Wyckham Pharmacy website for more information. Public going to the Pharmacy are asked to please go to the West Gate entrance and use the intercom to speak to Security. If you are a student or employee, use your OneCard. If you do not have your OneCard with you or do not have one, on a temporary basis you can use the intercom access at West Gate.
What safety protocols are expected from people when they are on campus?
Please visit our Environmental Health & Safety web page for more information.
What cleaning protocols are being used on campus?
Please visit our Environmental Health & Safety web page for more information.
Will the campus close?
We are taking the guidance of the provincial government. We ask students and employees to only come to campus if they must and practice physical distancing. Do not come to campus if you are ill, have travelled in the past 14 days or have been in contact with someone with COVID-19.
Which health and travel authorities are providing Mount Royal with direction about appropriate precautions?
Mount Royal is looking to the following resources.
- Alberta Health Services
- The Government of Alberta
- Public Health Canada
- Global Affairs Canada
- Calgary Emergency Management Agency
How is MRU making decisions about how to deliver courses in the fall?
The guiding principles being used to make decisions are:
- The health, safety and wellbeing of students, staff and faculty is the highest priority. MRU will work with guidelines provided by the Alberta Government and Alberta Health Services to inform decisions.
- Academic quality and timely degree completion are high priority values for all course and program offerings.
- MRU will endeavour to complete the semester in the mode of delivery with which it was started.
- MRU will maintain critical elements of the student experience, within limits of health guidelines, and in alignment with our institutional vision: An exceptional undergraduate educational experience.
- MRU will seek to minimize impact on student enrolment and financial sustainability of the institution.
- MRU will operate with a commitment to continuous, effective and timely communications.
Supporting MRU students in need
Mount Royal University provides emergency funding to students through the Student Emergency Bursary program. This fund, supported by donors, provides funding to address immediate and critical financial needs for students including bill payments, housing, medical and child care costs. One hundred per cent of donations go directly to students. You can help students by making a donation to the Emergency Student Bursary Fund.
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