What do I have to do if I get sick?

If you are ill, you will be able to access sick leave without a doctor’s note but need to complete this self-isolation confirmation form. Employees will have access to all available forms of leave according to their Collective Agreement or Terms and Conditions. Additional leave options will be made available as necessary.

 

If I am sick, can I go to Wellness and Security Services? (Updated March April 3)

No, do not go to Wellness or Security Services if you have COVID-19 symptoms. Instead consult with Alberta Health Services by going here. Please continue to check this site because advice is changing frequently in regard to who should self-isolate. Use the online screening tool available there.

MRU’s Health Services Clinic is open for scheduled health and medical related appointments only. Access is through the West Gate and East Gate entrances only. Public will need to use the intercom for access and students and employees can use their OneCard for access. Should students or employees not have their OneCard with them at the time or not have one, on a temporary basis they can use the intercom access at either East Gate or West Gate. Please note that phone appointments are also available. Please call 403.440.6326 to book.

In the longer term, students and employees will need to get a OneCard by filling out the cardholder agreement here. Please allow 48 hours for processing. New OneCards can be picked up from the Security Services Desk at West Gate by presenting photo ID.

 

If I am healthy but have to self-isolate can I work from home? How should I record my time?

If an employee and their manager determine the employee is able to work from home during the self-isolation period, there will be no impact to pay or benefits during this time and time should be recorded as usual.

 

How do I get work from home access from ITS? (Updated March 17)

Employees can take home MRU laptops that are already assigned to them, but must not take desktop computer equipment home (desktop computers, monitors, etc.). Ninety per cent of employees need only a device with internet connectivity to work from home. A small number of people need what is called VPN access for specific MRU applications, or to access specialized software loaded on your MRU desktop computer. Before you request from ITS, check with your supervisor if you need VPN, who will use these guidelines. ITS has acquired 2,500 VPN licences for use during this time.

Please use your mtroyal.ca email exclusively while working. Links to documents will not work if you use a personal email account.

If you are well and do not have a computer at home to continue your work remotely, please talk with your supervisor on how you can continue to work on campus while ensuring physical distancing. EH&S will support you through this, and the campus has increased cleaning. Information on physical distancing while on campus is found under the Flexible Work Arrangements For Employee section of this Q&A.

 

What if I am working at home and develop symptoms? (Updated March 19)

If an employee becomes ill during the self-isolation period, they should tell their manager as soon as possible and complete this self-isolation confirmation form. Managers will ensure time is appropriately coded as short-term disability leave for the absence per the applicable Collective Agreement or terms and conditions of employment. If you do not have short-term disability leave available and require self-isolation, discuss the circumstances with your manager. Please continue to check the Alberta Health Services site by going here because advice is changing frequently in regard to who should self-isolate.

 

If I am diagnosed with COVID-19, what should I do?

Tell your manager, complete this self-isolation confirmation form, and contact Employee Well-being in Human Resources at abilitymanagement@mtroyal.ca. Follow Alberta Health Services’ directions.

 

If I do not feel comfortable coming to work but do not meet Alberta Health Services criteria for self-isolation, what options do I have? Can I use sick days?

Regular leave types and associated approval processes continue to be available. An unpaid leave of absence can also be requested. Sick time and short-term disability leave are only for those instances where an employee is ill or meets Alberta Health Services self-isolation requirements and is unable to work from home.

 

Must I stay home if I have a cough and feel generally unwell? What if I don’t want to use sick days? (Updated March 19)

Employees who are sick with a respiratory or gastrointestinal illness must stay home from work and follow regular attendance reporting procedures for their department. It is generally expected that employees self-determine their fitness for work, however managers have the authority to send someone home who is ill home. Employees with flu-like symptoms should monitor symptoms and follow the advice of Alberta Health Services. Please continue to check the Alberta Health Services site by going here because advice is changing frequently in regard to who should self-isolate.

 

Can I use vacation time if I have to stay home with a family member, such as if my child’s school is closed?

Yes. Please follow the regular vacation time request process for your department. Other leave options may be available. Discuss this with your manager.

 

What do I do if I am worried about getting COVID-19 from others at work who appear to have symptoms?

Employees should inform their supervisor of their concern and they will discuss with Human Resources and Environmental Health and Safety on a case-by-case basis.

Employees with questions about the following should speak directly to their manager:

• working remotely, including technology requirements
• accommodations as a member of a vulnerable population (e.g., pregnancy, suppressed immune system, pre-existing medical condition)
• a coworker with symptoms

 

Who should I tell if I know someone at work is self-isolating or sick? (New March 18)

This is confidential and private medical information that should not be shared except between an employee and their supervisor.

 

What are contractors that are on campus at Mount Royal supposed to do?

Contractors should follow Alberta Health Services guidance, along with directions from their employer. If there are significant changes on campus, such as closures, Mount Royal will advise contractors who will be impacted.

If I am sick, can I go to Wellness and Security Services? (Updated April 3)

No, do not go to Wellness or Security Services if you have COVID-19 symptoms. Instead consult with Alberta Health Services by going here. Use the online screening tool available there. Please continue to check the Alberta Health Services site by going here because advice is changing frequently in regard to who should self-isolate.

MRU’s Health Services Clinic is open for scheduled health and medical related appointments only. Access is through the West Gate and East Gate entrances only. Public will need to use the intercom for access and students and employees can use their OneCard for access. Should students or employees not have their OneCard with them at the time or not have one, on a temporary basis they can use the intercom access at either East Gate or West Gate. Please note that phone appointments are also available. Please call 403.440.6326 to book.

In the longer term, students and employees will need to get a OneCard by filling out the cardholder agreement here. Please allow 48 hours for processing. New OneCards can be picked up from the Security Services Desk at West Gate by presenting photo ID.

 

When should I self-isolate? (Updated March 19)

Students should follow the advice of Alberta Health Services for determining whether to self-isolate. Please continue to check the Alberta Health Services site by going here because advice is changing frequently in regard to who should self-isolate.

 

If I self-isolate as guided by Alberta Health Services advice, who should I notify and what are the academic implications?

Students should notify their instructor or relevant contact who will let them know of the academic implications.

 

Can MRU advise me to self-isolate?

Mount Royal will advise students to self-isolate as directed by Alberta Health Services.

 

What do I do if I am worried about getting COVID-19 from other students who appear to have symptoms?

Students should inform their instructors or department of study, who will consult with Environmental Health and Safety on a case-by-case basis.

 

Who should I tell if I know another student is self-isolating? (New March 18)

This is private and confidential medical information and it should only be shared between the student and the instructor and/or another relevant employee at Mount Royal.

How will my grades be evaluated?

Students are evaluated in the same way as previous semesters, as outlined in your course syllabus.

 

How will my grades for courses completed in the Winter 2020 semester appear on my transcript?

After receiving a letter grade from your professor, students can choose to keep their letter grade or select a Pass/Fail option for their transcript for each course they are enrolled in.

 

How do I decide which option I would like to choose for each course?

Students will be required to decide which option they prefer for each course in the winter semester after the letter grade is posted by the professor. The Office of the Registrar is working on details for how a student will indicate their decision. Further communication will be sent once the process has been determined.

 

How will my GPA be affected if I choose to keep the letter grade assigned by my professor?

For students who choose to keep their assigned letter grade, the grade will be included as part of the GPA calculation, as usual.

 

How will my GPA be affected if I choose the ‘Pass/Fail’ option?

For students who choose the pass/fail option, no grade point value will be associated with that course, so it will not be included in the GPA calculation. Students must ensure that they inform themselves of all of the implications of the pass/fail option prior to making their decision. Information pertaining to the choice of the pass/fail option will be communicated to students before the last day of classes.

 

I’m attending another university on a letter of permission (LOP), does choosing the Pass/Fail option apply to those courses as well?

This option only applies to Mount Royal University courses. We recommend you contact the institution hosting your LOP course(s) to review options they are making available for their courses.

 

If I choose the Pass/Fail option for one or more of my courses, will I be eligible to apply for graduate schools?

The assessment of admissions qualifications is done at the receiving institution. We recommend that students contact receiving institutions for clarification prior to making their decisions.

 

If I choose the Pass/Fail option for one or more of my courses, will I qualify for professional accreditation or professional designations after I graduate?

The evaluation of credentials for the purposes of accreditation and designations is done through the third-party association. We encourage you to review the associations’ credential evaluation criteria before making your decision to use pass/fail.

 

Can I choose the Pass/Fail option now and stop doing course work?

No. The choice to accept an alternate grade is made after you complete your course. Students remain responsible for meeting all course requirements as identified by the professor. The choice to select the pass/fail option is only offered after the letter grade is assigned. Students who can no longer complete coursework should consider withdrawing from the course. The Winter 2020 Withdrawal deadline has been extended to April 6, 2020.

 

Will the Pass/Fail option be provided for spring courses?

No. The pass/fail option only applies to the Winter 2020 term.

Does the plan for alternative delivery of courses continue for the spring and summer semesters (Updated March 18)

Yes. A Spring semester timetable will be offered and courses will be provided in alternative format only. Your instructor will reach out to you with details on when and how your course will continue. No decisions have been made in regard to the Summer semester.

 

How do I know what I need to do in my classes (assignments, projects, exams)?

Your instructor may have already been in touch with you or will be shortly on a revised format for the delivery of your classes. Check Blackboard and your Mount Royal email address. If you have not heard about a specific class, please email your instructor. There will be no in-person exams: they will all be done through alternative delivery methods.

 

How and when will my exams take place? (New, March 31)

If your instructor has indicated that the course will have a scheduled final exam, your final will still occur at the time posted on the exam schedule. If you have an alternative assessment in lieu of a timed exam, it will occur as communicated by your professor.

 

I am concerned that my assignments might not be received if I send them to my instructor by email or upload to Blackboard.

We have taken technical steps to reduce this possibility. However, it is recommended that you always use your @mtroyal.ca email and consider taking a screenshot of the upload confirmation or sent notice. Please alert your instructor should you notice any unlikely discrepancies.

 

Now that classes have moved to alternative delivery methods, do I need to stay in Calgary? (Updated March 18)

The transition to alternate delivery of courses began on Tuesday, March 17, 2020. Each course will have different requirements, as advised by your instructor. Please follow the recommendations of the Government of Canada's Travel Health Notices regarding personal travel.

 

Will some in-person instruction continue, for labs etc.? (Updated March 26)

There will be no in-person instruction. Almost all in-person lab and studio course-work is cancelled and instructors will seek alternative assessments. Your instructor will reach out to let you know how learning that requires specialized equipment and software will proceed.

 

I don’t have access to a computer or internet at home, what do I do? (Updated April 3)

There are three computer labs open to students on weekdays: EB1011, EB1015 and EL1470. All other study spaces in EL are now closed. There will be health screening upon entering and leaving computer labs, as well as computer station cleaning. Students should not come to campus if they are ill, have travelled in the past 14 days or have been in contact with someone exposed to COVID-19.

To get into EB, please use the door nearest the parkade using your OneCard to access. If you do not have your OneCard with you or do not have one, on a temporary basis you can use the intercom access at either East Gate or West Gate.

To get into EL, please go to the door nearest to the Faculty of Arts (EA) building. You will need your One Card to get access. If you do not have your OneCard with you or do not have one, on a temporary basis you can use the intercom access at either East Gate or West Gate.

Starting Monday, April 6, EL hours are changing from 8 a.m. to 5 p.m. from Monday to Friday. There is no longer access to the Library for the public to help prevent the spread of COVID-19.

If you do not have a OneCard, in the longer term, you will need to get a OneCard by filling out the cardholder agreement here. Please allow 48 hours for processing. New OneCards can be picked up from the Security Services Desk at West Gate by presenting photo ID.

 

Are students able to use Library resources? (Updated April 3)

The computer lab in EL remains open but all other study spaces in the Library are closed. To access the Library please come in the door across from the Faculty of Arts (EA) building. You will need your OneCard to access the building. There will be health screening before you enter and the computer station will be cleaned before and after each use. You should not come to campus if you are ill, have travelled in the past 14 days or have been in contact with someone who has been exposed to COVID-19. The Library is open from 8 a.m. to 5 p.m. Monday through Friday; however supports support and service are available seven days per week. In response to changing demand for support:

• The circulation of physical materials including equipment is temporarily suspended.
• Due dates for all currently borrowed materials will be extended. Please hold on to any borrowed materials until further notice.  
• Online access to books, journals, databases, and archival materials remains unchanged. 
• A process for digitizing and providing alternative formats for Course Reserve materials is being developed. More details to come. 
• Computers with specialized software have been moved from the upper floors to the main floor.
• The main floor of the Riddell Library and Learning Centre remains partially open during campus open hours, but the second through fourth floors are closed.

Please visit mru.ca/library for updates or contact your subject librarian if you have questions.

 

I was planning to graduate this Spring. Will my graduation date be affected?

Students on-track to complete the graduation requirements for your degree will not be affected by the alternate delivery system being implemented in this term.

 

Is spring convocation going ahead? (Updated March 24)

The decision has been made to postpone the Spring 2020 Convocation ceremonies to Fall 2020. This includes Indigenous Convocation and all other Convocation events held during that week. For more details please go here.

 

How do I get my deposit back for Convocation if I can’t graduate in the fall? (New March 23)

All refund requests can be sent to convocation@mtroyal.ca.

 

Are there revised regulations in place for withdrawal from courses? (Updated March 18)

Yes. The Winter term Withdrawal deadline is extended from Friday, March 20, 2020 to Monday, April 6, 2020.

 

I am having trouble withdrawing from a course. What should I do? (New March 23)

In an effort to support the health and well-being of students, please contact the Office of the Registrar remotely by email or call 403.440.3303 for assistance.

 

Are any dates in the academic calendar being adjusted? (Updated March 18)

Yes. The Winter term Withdrawal deadline is extended from Friday, March 20, 2020 to Monday, April 6, 2020.

 

Are refunds being offered?

We are working on decisions related to refunds.

 

Will I be refunded any student fees for Winter 2020? (New March 31)

At this time, student fees will not be refunded or pro-rated, as student services and supports are still in place.

 

Will the Mandatory Non-Instructional Fee (MNIF) charged to students taking classes in the Spring and Summer semesters be reduced or eliminated due to reduced access to facilities at this time? (New April 3)

Student fees will not change because services and supports continue to be offered and in many cases have increased. The fees cover less than half of the cost to provide and make available programs, services, varsity sports and facilities. One third of the Recreation and Athletics fee goes toward Recreation (providing and maintaining facilities) and two-thirds goes to Athletics (supporting varsity sports). We continue to support varsity sports and are maintaining recreational facilities for when they are available again.

 

I am experiencing financial hardship due to COVID-19. Will the $125 registration deposit be waived or deferred? (New April 3)

Student Awards and Financial Aid has an evaluation process to assist students struggling to cover their expenses. Students who have inquiries should email financialaid@mtroyal.ca to see if they qualify for a deferral.

 

Is there an MRU emergency financial resource/fund for students? (Updated April 1)

Students can apply for emergency bursary funds through the Students’ Association of Mount Royal University here and/or the Student Awards and Financial Aid office. Indigenous students can email Marija Small Legs (msmalllegs@mtroyal.ca) at the Iniskim Centre.

 

What if some of the lectures are missed during the transition? How will students make them up

Classes are not suspended or cancelled. Instructors will use different strategies to ensure the course material is covered in a manageable way for students.

 

What is the reason for moving from face-to-face lectures and different ways of instruction?

This is a provincial directive to all post-secondary institutions in order to prevent the spread of COVID-19.

 

How will courses be delivered? What software will be needed? (Updated March 26)

Instructors will choose the best way to deliver course material. Most will use one or a mix of Blackboard, Google Drive, Gmail and Google Hangouts Meet. These are all readily available to students as part of their Mount Royal Google account or login credentials. There are other platforms available but they do not meet Mount Royal’s security and privacy requirements.

It is vitally important that you do not join a Google Meet by calling the U.S. long-distance number. Join by video or audio only so you don’t incur long distance charges. Instructions are here.

 

Will courses be delivered on the same days and times?

If instructors decide to have lecture delivery, they will remain on the same days and times as the current schedule.

 

How will group work be done?

There are a variety of ways to do group work and instructors will share those with students.

 

Are flight training classes continuing in the Aviation program? (New March 18)

As of March 18, all flight training classes through the Aviation program have been cancelled. We are working on determining the next steps and all program questions can be directed to aviation@mtroyal.ca.

 

How are students in practicums, clinical practicums, internships, co-op work terms  and service-learning experiences expected to continue? (Updated March 18)

For the Winter 2020 Semester only, instructors are able to make the following decisions:

• If learning outcomes and accreditation requirements are already met by a student, assign grades now.
• If learning outcomes or accreditation requirements have not been met by a student and there are no restrictions on student attendance by the agency, students can still continue with the agency. 
• If the agency is not able to host the student or the student chooses to not continue at the agency at this time, alternate activities to meet the requirements will be provided by instructors.
• If it is not possible to have an agency placement or an alternative activity, then the use of an I grade could occur.

 

I am a student currently completing or have an upcoming work-term or co-op experience. What do I do? (New March 19)

Please see detailed Q&As for students currently completing a work-term or co-op or students who are scheduled to complete one for Spring/Summer at mru.ca/CareerServices. For any program-specific or further questions, please contact either your Work Experience, Co-op, or Career Education and Employment Development Coordinator directly, or connect with the Career Services office at studentjobs@mtroyal.ca.

 

I am an employer who currently has an MRU student employed on a work-term or co-op experience or I am in the process of hiring a student. How should I proceed? (New March 19)

For any employers who are currently supervising or in the process of hiring a student for a work-term or co-op, Career Services will continue to provide support to employers and students in developing solutions to workplace changes as they occur. Detailed Q&A’s can be found at mru.ca/CareerServices or please contact your Career Services Coordinator directly.

 

What do I do if I am struggling with my courses using the new formats?

All student services and supports remain available on weekdays. Please connect directly with the student service you require for an appointment. Many of these have information posted on their websites or you can contact them on the phone.

 

Will professors be flexible with attendance and assignments if students feel unwell?

Faculty have the authority to determine the methodology by which they arrive at the final course grade and are encouraged to ensure students are not disadvantaged for circumstances beyond their control.

 

Are domestic field schools and day trips still going ahead?

All international field schools and student exchanges have been cancelled until further notice. Please check with your instructor on whether field schools and day trips within Alberta are going ahead.

 

Will there be changes to University-related student travel as a result?

Mount Royal is suspending University-related travel for all students outside of Alberta unless approved by a vice-president. For personal travel, please refer to Alberta Health Services and travel advisories from Global Affairs Canada.

 

How do I contact some of the departments in Enrolment Services? (New March 24)

To access services normally provided in-person, please see the following information to connect with Enrolment Services during normal office hours, 8:30 a.m. to 4:30 p.m. 

Early support: All Early Support appointments will be conducted over the phone as of Monday, March 16, 2020. Please contact Alena Boczek at aboczek@mtroyal.ca if you have any questions.

Academic Advising: Your academic advisors are available to schedule phone or online advising appointments. Email your advisor directly for information about the best way to schedule an appointment.

Recruitment: All Admissions and Recruitment appointments will be conducted over the phone as of Monday, March 23, 2020. Please contact the Admissions and Recruitment Office at aro@mtroyal.ca with any appointment requests or questions.

Office of the Registrar and Student Awards and Financial Aid: Please contact us at the emails or phone numbers provided below:

• Credit Registration - 403.440.3303 or email creditregistration@mtroyal.ca
• Records - 403.440.3435 or studentrecords@mtroyal.ca

Student Awards and Financial Aid: Please contact us at the emails or phone numbers provided below:

• Student Loans - 403.440.6223 or financialaid@mtroyal.ca
• Scholarships inquiries - 403.440.6305 or awards@mtroyal.ca

Office of Student Conduct: Please contact us directly via email or phone.

 

Can I still come and pay my fees for the spring semester in person? (New March 30)

The in-person wickets at the Office of the Registrar are now closed. For credit students wanting information on how to pay fees and tuition please go here. You can also:

Email: creditregistration@mtroyal.ca

Phone: 403.440.3303 or toll free 1.877.676.0686

Go to this link.

 

Are student services available on campus? (Updated March 18)

Each service will be delivered on campus or modified for alternate delivery. Please connect directly with the student service you require for an appointment. Many of these have information posted on their websites or you can contact them on the phone.

 

Can I make an appointment with an academic advisor? (New March 23)

Your academic advisors are available to schedule phone or online advising appointments. For more information about booking your appointment, call or email your advisor directly.

 

I am registered with MRU Accessibility Services and am concerned about my academic accommodations in the revised course format, particularly for exams. (Updated March 26)

Accessibility Services will not be holding any onsite invigilated final exams for the Winter 2020 semester. Instead, Accessibility Services will work with faculty and students on alternative solutions as needed.

• If you require extra time as an accommodation, this will continue to be provided as part of your regular accommodations. 
• In the event that your final exam is moved to Blackboard, students who are registered with Accessibility Services are responsible for arranging the technology they require to support their final exam accommodations. If you have technology needs and do not have access to the equipment that you require at home, please contact your Assistive Technology Advisor or the Accessibility Services office at accessibility@mtroyal.ca as soon as possible.

In-person meetings are not available but your Assistive Technology Advisor will connect with you via phone, email, or alternate online methods. Additional information about accessing assistive technology is also available on the homepage of your Accommodate account.

 

Is Career Services open? (Updated March 30)

The Career Services’ physical office is closed, but staff are available by email or phone for appointments, questions and support.  All contact and appointments with your Work Term, Co-op, or Career Education and Employment Development coordinator will be conducted via email, phone, or alternate online formats (ie. Google Meet or Google Hangouts). Please visit their website for further information and to book an appointment.

 

Is the Campus Equity and Meaningful Inclusion office open on campus? (New March 19)

The physical office is currently closed, however, people can still book appointments online at mru.ca/CEMI and complete appointments either by phone or Google Hangouts.

 

Is the Meditation Room open? (New March 20)

Mount Royal is closing the Meditation Room as a way to prevent the spread COVID-19. Areas that remain open on campus require intensive cleaning and we are prioritizing these for those required to stay on campus. We thank you for your understanding.

 

How can I book an appointment with Student Counselling Services? (Updated March 24)

Student Counselling Services is committed to providing students with ongoing care and is offering telephone and video sessions. Effective March 24, Student Counselling Services will no longer be holding in-person appointments. To discuss your options or to book, change, or cancel an appointment, please email counselling@mtroyal.ca.

 

Is there anything else I need to do?

Foremost, protect your health and that of others by following Alberta Health Services advice. We recommend that you update your personal information on Blackboard and MyMRU should you need to be contacted for any reason. Consider downloading the MRUNow mobile app.

I am not able to complete my CTS course(s) that I was planning to use as a Group C course for admission. How will this affect my (conditional) offer of admission? (New April 2)

We need to understand more about the grading MRU will receive from Alberta Education on the official transcripts before we make any decisions around specific courses; however, we will make every effort to ensure students are not disadvantaged for decisions about course delivery that are beyond their control.

 

Due to potential processing delays, will my official high school or post-secondary transcript be received on time or do I need to make alternate arrangements regarding official documents? (New March 31)

At this time, Mount Royal University continues to receive official transcripts directly from the issuing institution(s) and are not aware of any processing delays or cancellations of services related to transcripts. Transcripts from high schools and post-secondary institutions within Alberta are still being sent through Apply Alberta. For out of Province transcripts, applicants should continue to order official transcripts to be sent from the issuing institution(s) through the standard procedures for that post-secondary institution. To be considered official, high school and post-secondary transcripts must be sent directly to Admissions and Recruitment at Mount Royal University from the issuing institution or provincial ministry of education.

 

Am I still required to meet all of the admission requirements for my intended program of study as outlined in my conditional offer of admission letter? (New March 31)

Yes, applicants who have received a conditional offer of admission are required to present the specific course requirements with stated minimum grades for their intended program of study. They are also required to present the final admission average for their program.

 

I was planning to challenge the diploma exam for a particular Grade 12 course and now the diploma exams have been cancelled. How can I meet this course requirement? (New March 31)

If this course is a required subject for admission to your particular program of study, you are required to complete the course and present the stated minimum grade. Mount Royal is offering academic upgrading courses in the Spring Semester so you might want to consider completing the course in this way or you can look for other online options delivered by other institutions.

 

I have applied for Aviation and my flight school has been cancelled. How will this affect my (conditional) admission for the Fall Semester? (New March 31)

Applicants for the Aviation Diploma will be required to present the Private Pilot Licence (PPL) by September 1 for the Fall 2020 Semester as they cannot proceed with the flight course component of the program without it. If you are unable to complete the PPL, MRU will consider a deferral of admission to a future semester.

 

How will the cancellation of Alberta Diploma Exams affect my admission to Mount Royal University (New March 20)

Mount Royal will accept the Final Grade delivered on the official transcript by Alberta Education for each completed course regardless of how that grade was calculated.

 

Is the New Student Registration event cancelled? (New, March 23)

In lieu of the on-campus event previously scheduled for April 4, we will host remote advising and registration sessions on Thursday, April 2 and Friday, April 3. New students will receive an email with a link to sign-up for the online sessions before March 30.

 

Will MRU defer or eliminate the $425 tuition deposit so that I can register in my classes for Fall 2020? (Updated April 2)

We continue to make many admission offers at this time. In an effort to make sure we are admitting as many applicants as we have space for, we need to have a commitment from applicants to hold their spot in their program. It is also important to pay this deposit as it opens access to register in your courses.

 

How and when will I know if I have been accepted into a Fall 2020 program? (New, March 26)

Conditional offers of admission are currently being made to applicants who present a high competitive admission average on the appropriate high school or post-secondary courses depending on the admission category that applies to each applicant. Read more here.

Is Continuing Education still offering courses? (Updated March 27)

Yes! All spring and summer courses are being offered entirely online. Visit mru.ca/ContEd for more information.

 

Is the Roderick Mah Centre for Continuous Learning open?

The Roderick Mah Centre for Continuous Learning (EC) building is closed until further notice.

 

Can I still register for Continuing Education courses in person? (Updated March 30)

Because the Roderick Mah Centre for Continuous Learning (EC) building is closed, registrations can only be accepted online or over the phone. Registrations in person, by mail or by fax can not be accepted until further notice. Visit mru.ca/CERegister  for more information.

 

Can I pay for my course with debit, cash, or cheque? (New March 27)

Until further notice, only credit card payments can be accepted.

 

Does the option to choose a grade or pass/fail like is happening for credit students apply to general Continuing Education courses? (New March 27)

No. Continuing Education students will receive grades as outlined by the instructor.

 

Does the option to choose a grade or pass/fail like is happening for credit students apply to Academic Upgrading students? (New March 27)

No. Academic Upgrading courses during the current winter term are not eligible to opt for the Pass-Fail grading option. Instructors will continue to issue percentage grades for all Academic Upgrading courses to ensure continued alignment with Alberta Education grading practices and post-secondary program admission requirements.

 

Does the option to choose a grade or pass/fail like is happening for credit students apply to Occupational Program students? (New March 27)

Yes. See the "Credit student grades for the Winter 2020 Semester" questions and answers on this webpage for more information.

 

How are Continuing Education practicums impacted?

All off-campus practicums will follow the directives of the partner organization.

 

How are Continuing Education outreach activities impacted?

All off-campus face-to-face courses and outreach activities are cancelled.

 

Will all Continuing Education fall courses be online? (New March 27)

This has yet to be determined.

Have the English Language Program classes been cancelled? (Updated March 20)

No, Winter Semester classes are not cancelled but students are no longer able to meet face-to-face with their instructors. All classes have completed delivery of the instructional content of the course and instructors will be supporting final practice and submission of assignments via Blackboard starting Tuesday, March 17, 2020. The Winter Semester will be completed on March 25, 2020. For more specific information about the English Language Program, go here.

 

Will the Spring Semester of English Language Programs be cancelled or modified? (New March 20)

The Spring Semester will be going ahead with a virtual online delivery. The program start date has been rescheduled for Tuesday, April 14, 2020. For more specific information about the English Language Program, go here.

What is happening with Conservatory classes?

Group and private lessons will not continue face-to-face on campus. Courses will be transitioned to online delivery wherever possible. If lessons cannot transition, they will be cancelled or postponed. Instructors will determine and notify students if/when group classes are transitioned online or are postponed.

 

What is the refund policy if my/my child’s lesson/course is cancelled? (Updated March 26)

If classes are cancelled or postponed, students will receive a credit of equal value to the remaining lessons for the Fall 2020 semester. Registration for Fall 2020 opens May 25. Please register prior to June 15 to have this credit applied to Fall 2020 lessons.

 

Is the Taylor Centre for Performing Arts Centre open? (New March 19)

No, the Taylor Centre for Performing Arts Centre (ED) will close on Friday at 8:00 p.m. until further notice.

What is happening with my TVP course? (Updated March 30)

While some courses have moved online, others were cancelled. TVP staff have contacted each student and their family with information that applied to their program and classes.

 

What is the refund policy if my course was cancelled because of COVID-19? (Updated March 30)

TVP follows Continuing Education’s refund policy.

 

Are you still accepting applications for the Employment Preparation Certificate that starts this fall? (New March 27)

Yes, applications are still being accepted. Visit the TVP website for more information.

 

Will the Employment Preparation Certificate be offered online this fall? (New March 27)

If campus is still closed to classes in September, the program will be offered online.

I have been working at home but prefer to come back to campus. Can I? (Updated April 3)

We understand that it is very difficult for some people to do their work at home, but returning to work on campus is not an option. All employees who can do their duties from home must leave campus by the end of business day Friday, April 3. Only employees doing key functions that cannot be performed from home should remain on campus. These include those:

• protecting the safety and security of people and building operations
• continuing crucial operations and business processes, without which would cause business interruption and reduced enrolment
• delivering the remaining online classes from campus
• responding to critical needs arising from the pandemic

Employees should not come to campus if they are ill, have travelled in the past 14 days or have been in contact with someone exposed to COVID-19.

 

If employees want to work from home what should they do? (Updated April 3)

All employees who can do their duties from home must leave campus by the end of business day Friday, April 3. If you do not have access to a laptop or a home computer, please let your supervisor know and we will work on a solution to address this problem.

Only employees doing key functions that cannot be performed from home should remain on campus. These include those:

• protecting the safety and security of people and building operations
• continuing crucial operations and business processes, without which would cause business interruption and reduced enrolment
• delivering the remaining online classes from campus
• responding to critical needs arising from the pandemic

Employees need to create a check-in schedule with their manager, work the same number of hours and continue to be available during core hours. If you need to self-isolate at the same time, you will be asked to fill out this form.

 

I am in a vulnerable group (e.g., suppressed immune system, pregnant, diabetes). What should I do?

Employees, please work with your manager to discuss options for telework. Meetings should be held using Google Hangouts Meet videoconferencing or Google Hangouts Chat.

 

What if I have to come to campus to do my job? (Updated April 3)

Only employees doing key functions that cannot be performed from home should remain on campus. These include those:

• protecting the safety and security of people and building operations
• continuing crucial operations and business processes, without which would cause business interruption and reduced enrolment
• delivering the remaining online classes from campus
• responding to critical needs arising from the pandemic

If you are not sure please speak with your manager.

If you must come to campus to do your job, flexible working arrangements to support social distancing are available, such as a relocation of your workspace to a more isolated area, staggered hours, and alternating days on and off campus.

The campus has adopted enhanced cleaning protocols that meet all Alberta Health Services’ pandemic standards. Environmental Health and Safety is on campus to assist.

If you are on campus, ways you can create social distancing include: keeping a distance of two metres between yourself and others, spreading out in meetings or using Google Hangouts Meet videoconferencing or Google Hangouts Chat, reducing contact between people and the handling of items and not hand-delivering paperwork (scan and email these documents to other departments).

Activities that should stop as a part of social distancing include:

• Work in small specialized spaces (editing and recording suites, interview rooms, virtual reality simulation labs, sounds booths, etc). This is because we can not guarantee the regular or enhanced cleaning of these spaces 
• Use of equipment (on-campus as well as loanable) that cannot easily be sanitized including microphones, voice recorders, virtual reality headsets, headphones, cameras and more 
• Studio work that requires students to create physical projects on-campus in spaces such as interior design studios and the Library Maker Studio.

To access campus buildings you will need to use your OneCard starting on March 31. As well entrance points are limited to East Gate and West Gate, plus for the Bissett Building (EB) the door nearest the parkade, the Arts Building (EA) the door nearest the Library and for the Library (EL) the door nearest EA. If you do not have your OneCard with you or do not have one, on a temporary basis you can use the intercom access at either East Gate or West Gate.

In the longer term, you will need to get a OneCard by filling out the cardholder agreement here. Please allow 48 hours for processing. New OneCards can be picked up from the Security Services Desk at West Gate by presenting photo ID.

Also if you are working on campus in an area where there are not many people you can register here to let Security know you are on campus.

Employees should not come to campus if they are ill, have travelled in the past 14 days or have been exposed to someone with COVID-19.

 

How does the pandemic impact member health benefits, including sick-time and disability for people facing mandatory isolation? (New April 2)

As with any other illness, benefits are there to be accessed when you are unwell. This has not changed as a result of COVID-19.

 

What are staff’s rights with regards to refusal of unsafe work during COVID-19? (New April 2)

The Right to Refuse Dangerous Work is a component of the Occupational Health and Safety Act of Alberta.  You can review the legislation online here.

 

Employees have a right to refuse unsafe work, but it must be based on a reasonable assessment of the risk. What is considered 'reasonable' and who defines this? (New April 2)

It is defined in the Occupational Health and Safety Act of Alberta.

 

What will happen to employees if the University has to temporarily close all buildings because of COVID-19? (New April 2)

We are moving toward that assumption, telling employees with the tools and ability to work from home to do so now. If the decision is made to completely shut down all buildings (except Residence) everyone will be sent home. Those who can continue to work from home will do so, while other people may need to access leaves with or without pay.

 

If the University has to reduce operations or shut down, would this result in layoffs? (New April 2)

We want to keep employees working and on payroll as long as we possibly can. When we reach the point at which we can’t keep employees working, people can access any leaves available to them based on their individual terms and conditions of employment and/or Collective Agreements up to and including Leaves Without Pay.

 

Are there options for temporary versus indefinite layoffs? What are the expectations if staff are laid off? (New April 2)

Our Collective Agreements do not have layoff (temporary or otherwise) provisions. Employees that move to a leave without pay due to a shortage of work can access Employment Insurance provisions.

 

What criteria will the University use to make a decision about shutting down the campus? (New April 2)

We are taking our direction from the provincial and federal governments about how to keep people safe during the pandemic.

 

Will employees with children get an option to receive temporary layoff notices until MRU operation resumes? (New April 2)

If an employee requests a leave without pay, it will not be unreasonably denied at this time.

 

How many employees are still working on campus and what is the criteria that is being used to make a decision? (New April 3)

The number is constantly changing. The only employees who should currently be on campus are those doing key functions that cannot be performed from home should remain on campus. These include those:

• protecting the safety and security of people and building operations
• continuing crucial operations and business processes, without which would cause business interruption and reduced enrolment
• delivering the remaining online classes from campus
• responding to critical needs arising from the pandemic

 

Is it true employees who are not able to do their jobs from home have been told they need to use leave balances or take leave without pay? (New April 2)

At this point, no one has been asked to use their leave balances or to take a leave without pay due to the nature of their role. We are trying to keep people working in some capacity until the end of the current semester. Upon completion of the semester, those who cannot work from home and whose function on campus is temporarily suspended due to the pandemic, may be able to access their leave balances or take a leave without pay.

 

How do I balance providing dependent care  and other personal responsibilities while continuing to work? (Updated March 30)

If you are unable to work while you address family and other personal responsibilities, please advise the HR Business Partner for your area so that you can be appropriately supported or accommodated during this time. If you are consistently completing your work duties while providing caregiving to dependents or other individuals, please continue.

If you are struggling to complete your work duties consistently, you are encouraged to talk with your supervisor and/or Human Resources about your particular circumstances. If you need flexible working hours while you care for dependents, you will be accommodated. Talk to your supervisor about working outside of normal business hours.

 

What do I do if my workload has temporarily slowed down? (New March 20)

While some departments have been pressed into extra hours, others have slowed down as events have been cancelled and operations scaled back. If some of your work has stopped, please use this time to catch up on projects and planning that you have not been able to get to during the year. You can also speak with your manager about how you can help in other areas or departments that may need additional support.

 

Where can I put my videos for instruction?

Faculty members are asked to use Google Drive and not upload videos to Blackboard. Blackboard will crash if it hosts large amounts of video directly. Upload course videos to your Google Drive. Adjust the Share settings. In Blackboard, post links to the videos. An updated video tutorial will be available shortly on the Keep Teaching website.

 

How can I access my on-campus telephone?

Effective immediately, desk phones will no longer be able to forward calls externally because it reduces Mount Royal’s phone system capacity. In the absence of call forwarding you may choose to:

• Update your outgoing greeting to include your mobile number or to ask people to email you instead.
• Check your desk phone’s voicemail remotely. To access your voicemail box remotely follow these instructions:
  • Call 403.440.8700, or 8700 if at another phone on campus.
  • When the system answers, press the star key.
  • Enter your ID which is your 4 digit extension, then press #.
  • Enter your password, then press #.
  • You should now be in your voicemail box's main menu.
• If you require call forwarding for a business reason submit your request to: Frank Nadon at fnadon@mtroyal.ca.

 

How do I get help with technology right now? (Updated April 3)

Please see these helpful instructions on technical support for working from home and a range of other software and hardware questions in these ITS training tutorials on Google Drive. Guides for secure remote access and virtual private network (VPN) access have been added to the Work From Home folder. To access VPN your desktop computer on campus must be turned on.

If you do not see a tutorial for what you are looking for, please ask a colleague who may know first. This is because call volumes are extremely high to the ITS Service Desk right now.

Should you not be able to resolve your question or concern through a tutorial or asking a colleague, then contact the ITS Service Desk and staff will try to troubleshoot all issues over the phone. ITS Service Desk hours of operation continue to be: Mon. to Thurs. 8 a.m. to 5 p.m.; and Fri. 8 a.m. to 4 p.m. The ITS Service Desk is currently experiencing a high call-volume. Thank you for your patience as we continue to serve the campus in a priority sequence.

If an in-person visit is needed, staff will wear gloves and maintain a 2-metre distance from the other person. If a 2-metre distance can’t be maintained, work will not be completed. The analyst will clean the device before leaving the work area. To submit an ITS request please email itservicedesk@mtroyal.ca.

 

What do I use for computer hardware when I am working from home? (New April 3)

Employees can take home MRU laptops already assigned to them but must not take home desktop computer equipment home (desktop computers, monitors, etc.). Ninety per cent of employees need only a device with internet connectivity to work from home, using their mtroyal.ca account only and not a personal email account.

A small number of people need what is called VPN access. Before you request from ITS, check with your supervisor if you need VPN. Please use these guidelines to determine if you need VPN. ITS has acquired 2,500 VPN licences.

If you do not have a computer (desktop, laptop or mobile device) at home, we will work on a solution to address this problem. Please advise your manager.

Please use your mtroyal.ca email exclusively while working. Links to documents will not work if you use a personal email account.

 

Why are we using the Google platform instead of others? (New March 19)

The Google Suite tools are immediately available with no additional integration or equipment required and at no additional cost. Lectures and meetings can be recorded for later viewing and saved automatically to Google Drive. Most importantly, Google applications, including Chat and Meet, adhere to provincial and federal privacy requirements. All video and audio streams in Google Meet are encrypted, and users can join securely even when they are off-site.

 

Is there anything I have to do to make sure video meetings are private to those invited? (New March 26)

The best way is to create an event in Google Calendar and click “Add conferencing.” Google Meets will open and give you a unique meeting identifier. When you send out your event invitations, guests will get the link. If you start a meeting from within the app you’ll be prompted to give it a ‘nickname.’ Don’t use a common word like “test” or others may inadvertently be able to join.

It is vitally important that you not join a Google Meet by phone by calling the U.S. long-distance number that appears in a Calendar event. Doing so causes the University and the user to incur significant long-distance charges. You can choose to join as audio only, which uses much less data. The instructions are here. If you are setting up a meeting, please instruct guests to join by audio or video and not dial in by phone.

 

How do faculty get support from the Academic Development Centre? (New March 18)

The Academic Development Centre is shifting to virtual service to provide support for alternative delivery of classes including assessment activities. Resources are being updated daily at courses.mtroyal.ca/keepteaching. Members of the academic development team are available to schedule virtual meetings as well.

 

How do I make sure that my workplace at home is ergonomically correct? (New March 26)

When you are working from home remember to take frequent breaks and move around often. You can also take virtual breaks with your colleagues. You can refer to this self assessment form. If you need to raise up your monitor or keyboard, you can always use boxes or other household items to create a comfortable elevation. You can also contact the Environmental Health & Safety Office at EHS@mtroyal.ca or 403.440.6038 for assistance.

 

How do I report into my supervisor every day about where I am working? (Updated March 23)

Employees will be asked to fill out a form each day at 9 a.m. to track employee numbers as we work through the impacts of the pandemic on campus.

 

What resources are available to support employees right now? (Updated March 26)

Please review these tips from Homewood Health on being productive while working from home. Also visit the Employee Well-being page on our website for other helpful information from Homewood Health, including tips on self-isolation and managing anxiety related to COVID-19. There are also supports from Mount Royal’s Employee and Family Assistance Program.

 

How can I stay connected with colleagues while working remotely? (New March 20)

Here are some great tools for keeping in touch with colleagues. If you normally have coffee or lunch with a colleague, you can do this virtually using the Meet app.

• Use Google Hangouts Chat and Meet for video conferencing and group discussions to help you stay connected. 
• These are available through your mtroyal.ca Gmail. 
• Open your mtroyal.ca Gmail app as you do when you check email. Click on the nine-dot ‘box’ in the top right corner. 

Scroll down through the different apps. “Hangouts” is a quick 1:1 or group messaging app. “Meet” is for video conferencing. Click here for help. These screenshots will also help. Choose “Join Hangouts Meet.” Do not choose “Join by phone” as the University incurs long-distance phone charges.

 

How do employees pick up or drop things off on campus? (Updated April 3)

For staff who need to return to campus to pick up belongings, please make arrangements through your manager so this can be done safely and consistent with physical distancing protocols and while campus is open.

Do not come to campus if you are ill, have travelled in the past 14 days or have been in contact with someone with COVID-19.

You will need your OneCard to get access and the entrances are East Gate, West Gate, for the Bissett Building (EB) the door nearest the parkade, for the Arts Building (EA) the door nearest the Library and for the Library (EL) the doors nearest EA.

If you do not have your OneCard with you or do not have one, on a temporary basis you can use the intercom access at either East Gate or West Gate.

In the longer term, you will need to get a OneCard by filling out the cardholder agreement here. Please allow 48 hours for processing. New OneCards can be picked up from the Security Services Desk at West Gate by presenting photo ID.

For all employees, please remember that you must not take desktop equipment or other office fixtures home — only laptops assigned to you. All other equipment must remain in your workspace.

There are also some employees needing to return items to campus. Please make arrangements with your manager on what date and time you will do this (when campus is open). If your manager remains on campus please return the items directly, but practise physical distancing. If your manager is not on campus, please call 403.440.6897 and let Security know when you will drop off items at the Security desk near the West Gate, again when campus is open.

I have just returned from out of the country. What precautions should I take?

The Government is requiring all those returning from out of country as of March 12, 2020 to self-isolate for 14 days. Employees should tell their manager and complete this self-isolation confirmation form. Students need to inform their instructors of the same.

 

What if I have personal international travel plans?

Authorities have suspended  international travel. Any student or employee who returns from any international location from March 12 onward is required to self-isolate at home for 14 days. Employees in this situation should monitor for symptoms. If they are in a role that can be performed from home and they are healthy, they should telework. If an employee or student develops symptoms while at home, they should follow all Alberta Health Services directions on what to do.

 

What are the rules for University-related travel? Have they changed?

Yes. Mount Royal is suspending University-related travel outside of Alberta for all employees (faculty and staff) and students unless approved by a vice-president.

 

I am an employee going on an international vacation. Will it change my benefits or travel insurance through Sun Life (Allianz)?

Authorities are advising against all international travel.

 

Does Mount Royal have any students or employees abroad?  (Updated March 19)

There were 43 students abroad and all but five have either returned or are returning. The others have decided to stay where they are. There are a handful of faculty members abroad, some are returning to Canada while others have decided to stay in their current location.

Will I be allowed to enter Canada and attend MRU for the Fall 2020 semester? (Updated March 19)

Mount Royal will honour any final offer of admission to attend MRU in Fall 2020. Students should monitor the travel restrictions identified by their region and country of residence closer to the time of travel to Canada since this issue is evolving. Visit Coronavirus disease (COVID-19): Canada’s response page for information regarding the measures implemented at Canadian airports. If it is determined that travel restrictions are inhibiting students from attending, further decisions will be made and communicated to applicants at that time.

 

I am unable to complete my English Language Proficiency testing due to testing centre closures. What is the deadline to submit my documents and what will happen if I cannot submit my documents on time?

The date that your conditions of admission must be met is noted in your offer of admission letter. This date is normally August 1, 2020 for admission to the Fall Semester 2020. Mount Royal is aware that some testing centres for English language testing have been closed. We will attempt to be as flexible as possible for students who are unable to meet the August 1 deadline. Testing sessions should be booked as soon as they become available. If you are unable to book a testing session by June 30, email aro@mtroyal.ca to let us know you are having difficulty arranging this.

I am planning to travel home (abroad) after my exams. Should I stay in Canada? Are there any visa restrictions I need to be concerned about?

Every student’s needs are unique and the global COVID-19 response is evolving. If you are concerned about remaining in Canada after your exams, and uncertain about the effect on your immigration status, please contact international@mtroyal.ca to discuss your options with an International Education Co-ordinator.

 

As a current international student, or a current student who plans to study abroad, where can I get support or who can I contact to answer my questions regarding my travel?

Current Mount Royal international students can contact international@mtroyal.ca or 403.440.5005.

If the teaching method changes at the exchange institution I am attending (if it becomes an online course, for example), will MRU accept the pre-approved course for transfer credit?

Mount Royal will continue to honour the equivalency if the courses you are enrolled in at your host institution have previously been approved for transfer equivalency and if the mode of instruction has been altered due to COVID-19. The student must present an official transcript with final course grades from the exchange institution.

 

Is my field school or exchange cancelled?

It is best to check with your instructor on whether or not field schools and day trips within Alberta are going ahead. All international field schools and student exchanges have been cancelled until further notice. Go here for more specific information regarding international field schools.

Is my event cancelled? (Updated March 30)

All gatherings of more than 15 people are cancelled. It is recommended that all gatherings be held virtually or by teleconference using any approved ITS platforms that are available.

 

I have tickets at the Taylor Centre for the Performing Arts. What should I do?

The Taylor Centre for the Performing Arts is now closed until further notice. All performances will be affected.

Please watch for an email from MRU Box Office with more information.

We thank all patrons for their patience and continued support, and we apologize for any inconvenience. Please continue to follow along for updates on future performances. For other ticket and event inquiries, please contact the MRU Box Office at 403.440.7770 or mrtickets@mtroyal.ca.

 

Is the Taylor Centre for Performing Arts Centre open? (New March 19)

The Taylor Centre for Performing Arts Centre (ED) is closed until further notice.

Is campus open on weekends? (Updated March 19)

No. All buildings, including the Library, will be closed on weekends, with exception of Residence buildings.

 

What buildings are open during the week? (Updated April 3)

Building	Hours Open	Access Point	OneCard Access	Intercom Access
Lincoln Park Main Building (public access to Health Services and Optimal Therapy Clinics)	Mon. to Fri. from 6 a.m. to 8 p.m. and closed weekends	West Gate and East Gate	Yes	Yes
Arts Building (EA)	Mon. to Fri. from 6 a.m. to 8 p.m. and closed weekends	Doors closest to RLLC	Yes	No
Bissett Building (EB)	Mon. to Fri. from 6 a.m. to 8 p.m. and closed weekends	Doors closest to parkade	Yes	No
Riddell Library and Learning Centre (EL) (Main floor only)	Mon. to Fri. from 8 a.m. to 5 p.m and closed weekends	Doors closest to EA	Yes	No
Recreation wing (Recreation facilities and entrance closed)	Mon. to Fri. from 6 a.m. to 8 p.m. and closed weekends	Access via West Gate or East Gate only	Yes	Yes
Wyckham House (public access to Wyckham Pharmacy)	Mon. to Fri. from 6 a.m. to 8 p.m. and closed weekends	Access via West Gate	Yes	Yes
Taylor Centre for the Performing Arts (ED)	Closed
Roderick Mah Centre for Continuous Learning (EC)	Closed
Residences	Only open to residents

 

Do not come to campus if you are ill, have travelled in the past 14 days or have been in contact with someone with COVID-19. 

If you do not have your OneCard with you or do not have one, on a temporary basis you can use the intercom access at either East Gate or West Gate.

In the longer term, you will need to get a OneCard by filling out the cardholder agreement here. Please allow 48 hours for processing. New OneCards can be picked up from the Security Services Desk at West Gate by presenting photo ID.

The computer lab in EL1470 is open but other study spaces in the Library are closed. Library services and supports continue seven days a week through alternative delivery methods (mru.ca/libary). The computer labs in EB1011 and EB1015 are also available. There will be health screening upon entering and leaving computer labs, as well as computer station cleaning. 

All services available in EC will move to delivery online or by telephone.Visit mru.ca/ContEd to learn more about Continuing Education programming and mru.ca/CEregister for registration information. Those parking underneath EC can gain access to the parkade using their OneCard.

 

Is the Cougars Campus Store open? (Updated March 24)

The Cougars Campus Store is closed for in-person sales and services as of Wednesday, March 25; however, most items will be available for purchase online here. Free shipping is available for online orders within Canada.

Students and staff can call 403.440.6300 or email bookstore@mtroyal.ca for assistance. Faculty can email coursematerial@mtroyal.ca.

During regular business hours on weekdays, from 8:30 a.m. to 4:30 p.m., phones are being monitored and inquiries will be responded to within one hour. On evenings and weekends, inquiries will be responded to by noon the following business day.

For Parking visit here and for your printing needs go here.

 

Will I still have access to vending machines on campus? (Updated March 23)

Yes. We are working with our suppliers to ensure that our vending machines are stocked while we still have people on campus.

 

Is Wyckham House open? (New March 19)

To learn more about what services and resources are being offered at Wyckham House, visit samru.ca/COVID19.

 

Are food services vendors still open on campus? (Updated March 23)

All food services are now closed with the exception of some in Wyckham House.Check samru.ca to see which vendors in the Wyckham House food court remain open.

 

Is Dental Choice still open? (New March 18)

No. Dental Choice has temporarily closed as directed by the Alberta Dental Association.

Are your Recreation facilities all open?

Recreation facilities are closed until further notice.

 

Will you be closing any facilities or programming in Recreation?

Recreation is closed until further notice.

 

Where do I go for more information on memberships and refunds? (New March 24)

Please go here for this information.

What about the MRU Spring Break Camp from March 23 to 27?

This has been cancelled. Full refunds will be provided. Please contact mrucamps@mtroyal.ca.

 

What about the MRU Spring Break Camp from April 14 to 17?

This has been cancelled. Full refunds will be provided. Please contact mrucamps@mtroyal.ca.

 

What will happen if my child’s PD Day Camp or Summer Day Camp gets cancelled?

In the event of a cancellation, MRU Camps will contact parents or guardians via email and/or phone with the appropriate information and next steps.

 

What is the refund policy if my child’s PD Day Camp or Summer Day Camp is cancelled because of COVID-19?

In the event of a campus closure initiated by Mount Royal, full refunds will be provided. If a parent or guardian chooses to cancel a PD Day Camp or Summer Day Camp at their discretion, MRU Camps’ standard refund policy would apply.

Is campus open on weekdays? (Updated April 3)

Do not come to campus if you are ill, have travelled in the past 14 days or have been in contact with someone with COVID-19. Employees and any students who must come to campus are required to practise physical distancing by staying two metres apart.

Please see the table below and remember to bring your OneCard. There is no access to any buildings overnight from 8 p.m. to 6 a.m. weekdays, and all buildings except for Residence are closed on the weekends.

Building	Hours Open	Access Point	OneCard Access	Intercom Access
Lincoln Park Main Building (public access to Health Services and Optimal Therapy Clinics)	Mon. to Fri. from 6 a.m. to 8 p.m. and closed weekends	West Gate and East Gate	Yes	Yes
Arts Building (EA)	Mon. to Fri. from 6 a.m. to 8 p.m. and closed weekends	Doors closest to RLLC	Yes	No
Bissett Building (EB)	Mon. to Fri. from 6 a.m. to 8 p.m. and closed weekends	Doors closest to parkade	Yes	No
Riddell Library and Learning Centre (EL) (Main floor only)	Mon. to Fri. from 8 a.m. to 5 p.m and closed weekends	Doors closest to EA	Yes	No
Recreation wing (Recreation facilities and entrance closed)	Mon. to Fri. from 6 a.m. to 8 p.m. and closed weekends	Access via West Gate or East Gate only	Yes	Yes
Wyckham House (public access to Wyckham Pharmacy)	Mon. to Fri. from 6 a.m. to 8 p.m. and closed weekends	Access via West Gate	Yes	Yes
Taylor Centre for the Performing Arts (ED)	Closed
Roderick Mah Centre for Continuous Learning (EC)	Closed
Residences	Only open to residents

 

Riddell Learning and Library Centre services and supports continue seven days a week through alternative delivery methods (mru.ca/library).

Three computer labs will be open to students on weekdays: EB1011, EB1015 and EL1470. All other study spaces in EL are now closed. There will be health screening upon entering and leaving computer labs, as well as computer station cleaning. Starting Monday, April 6, EL hours are changing from 8 a.m. to 5 p.m. from Monday to Friday. 

All services available in EC will move to delivery online or by telephone.Visit mru.ca/ContEd to learn more about Continuing Education programming and mru.ca/CEregister for registration information. Those parking underneath EC can gain access to the parkade using their OneCard.

If you do not have your OneCard with you or do not have one, on a temporary basis you can use the intercom access at either East Gate or West Gate.

In the longer term, you will need to get a OneCard by filling out the cardholder agreement here. Please allow 48 hours for processing. New OneCards can be picked up from the Security Services Desk at West Gate by presenting photo ID.

All buildings, including the Library, will be closed on weekends, with the exception of Residence buildings.

 

Is campus open on weekends? (New March 18)

No. All buildings, including the Library, will be closed on weekends, with the exception of Residence buildings.

 

Can students come to campus for any reason, such as to collect personal items? (Updated April 3)

Campus remains open on weekdays; however, face-to-face classes are cancelled. It is recommended that students only come to campus if necessary. Please refer to the question above regarding hours of operation, entrances and access using OneCards.

Students should not come to campus if they are ill, have travelled in the past 14 days or have been in contact with someone with COVID-19. When on campus, please practise physical distancing and keep at least two metres away from others. 

 

When can I clean out my locker? (New April 3)

To encourage physical distancing protocols, we are extending locker cleanout from April 30 until June 30, 2020. If you have a locker and need to collect personal belongings, please come at your convenience while campus remains open. Lockers will be prepped for the Fall Semester starting in July. For all locker-related inquiries, please email parking@mtroyal.ca.

Do not come to campus if you are ill, have travelled within 14 days or have been in contact with someone with COVID-19. When on campus, please practise physical distancing and keep at least two metres away from others.

 

How can I financially support the University? (New March 30)

Mount Royal University provides emergency funding to students through the Student Emergency Bursary program. This fund, supported by donors, provides funding to address immediate and critical financial needs for students including bill payments, housing, medical and child care costs. One hundred per cent of donations will go directly to students. You can make a donation to this fund and help students here.

 

Are student services available on campus?

Each service will be delivered on campus or modified for alternate delivery. Please connect directly with the student service you require for an appointment.

 

Is Wyckham House open? (Updated April 3)

To learn more about what services and resources are being offered at Wyckham House, visit samru.ca/COVID19. Do not come to campus if you are ill, have travelled in the past 14 days or have been in contact with someone with COVID-19.

To access Wyckham House please use the West Gate entrance and use your OneCard. If you do not have your OneCard with you or do not have one, on a temporary basis you can use the intercom access at either East Gate or West Gate.

In the longer term, you will need to get a OneCard by filling out the cardholder agreement here. Please allow 48 hours for processing. New OneCards can be picked up from the Security Services Desk at West Gate by presenting photo ID.

 

Is the Pharmacy on campus open? (Updated April 3)

Wyckham Pharmacy will remain open during the COVID-19 pandemic. We will do our best to help any individuals under self isolation or otherwise unable to come to the pharmacy during this time. Please contact the pharmacy for details.

Do not come to campus if you are ill, have travelled in the past 14 days or have been in contact with someone with COVID-19.

If you are a member of the public, please go to the West Gate entrance and use the intercom to speak to Security. If you are a student or employee, use your OneCard. If you do not have your OneCard with you or do not have one, on a temporary basis you can use the intercom access at West Gate.

In the longer term, students and employees will need to get a OneCard by filling out the cardholder agreement here. Please allow 48 hours for processing. New OneCards can be picked up from the Security Services Desk at West Gate by presenting photo ID.

 

Is the Library open? (Updated April 3)

The Library is physically open weekdays from 8 a.m. to 5 p.m. to students and employees only. The computer lab (EL1470) is available but all other study spaces in the Library are closed. Computer labs are also open in EB1011 and EB1015. There will be health screening upon entering and leaving computer labs, as well as computer station cleaning.

The entrance to the Library is now across from the Arts Building (EA). Employees and students will need their OneCards. If you do not have your OneCard with you or do not have one, on a temporary basis you can use the intercom access at West Gate.

In the longer term, you will need to get a OneCard by filling out the cardholder agreement here. Please allow 48 hours for processing. New OneCards can be picked up from the Security Services Desk at West Gate by presenting photo ID.

Support available to students and employees includes:

• The circulation of physical materials including equipment is temporarily suspended.
• Due dates for all currently borrowed materials will be extended. Please hold on to any borrowed materials until further notice.  
• Online access to books, journals, databases, and archival materials remains unchanged. 
• A process for digitizing and providing alternative formats for Course Reserve materials is being developed. More details to come. 
• Computers with specialized software that were on the upper floors have been moved to the main floor.
• The main floor of the Riddell Library and Learning Centre remains partially open during campus open hours, but the second through fourth floors are closed.

Please visit mru.ca/library for updates or contact your subject librarian if you have questions.

 

Is Human Resources open? (Updated April 3)

Yes. HR is continuing to provide all services to employees and will begin doing this remotely as of April 6. This means HR and the Payroll Team will have no access to physical documents, including internal/external mail. If you have documentation that needs attention from the Payroll or HR team, please scan it or take a photo, and then email it to the appropriate contact.

Also while some job postings will continue to accept applications, recruitment activities like interviewing and hiring will be delayed while the department focuses on priority issues.

 

Is the Iniskim Centre open? (Updated April 3)

As of April 6, the Iniskim Centre will be closed. If you need to set up an online appointment, please contact the program coordinator to arrange it.

 

Is the Cougars Campus Store open? (Updated March 26)

The Cougars Campus Store is closed for in-person sales and services as of Wednesday, March 25; however, most items are available for purchase online here. Free shipping is available for online orders within Canada.

Students and staff can call 403.440.6300 or email bookstore@mtroyal.ca for assistance. Faculty can email coursematerial@mtroyal.ca.

During regular business hours on weekdays, from 8:30 a.m. to 4:30 p.m., phones are being monitored and inquiries will be responded to within one hour. On evenings and weekends, inquiries will be responded to by noon the following business day. For your printing needs, please email bookstore@mtroyal.ca and the team will direct you accordingly.

 

Is our in-house mail service still operational? (Updated April 3)

Effective Monday, April 6, internal mail will be delivered two days per week on Tuesdays and Thursdays. For any departments or buildings that are not accessible, mail will be stored in the mailroom. Those who wish to pick up their mail or set up mail forwarding should call the mailroom at 403.440.6910 or email dmohn@mtroyal.ca to make arrangements. All outgoing mail will be picked up by Canada Post on Mondays and Wednesdays. If it is imperative, please deliver in person or take to a Canada Post outlet.

 

Is Parking open? (Updated March 26)

Mount Royal University’s parking lots will be open during campus hours. At this time, if you have to come to campus for any reason, you will not be charged to park. Please visit this link for more information on open lots and parking credits/refunds.

 

I’ve lost my OneCard, can I replace it? (Updated March 23)

Yes. Please go to this website for instructions.

 

Is Document Services open? (Updated March 26)

Yes. Employees: Please continue to use PrintSys for all employee printing purposes. Drop off and pick-up is available, or you can choose the internal delivery option (Monday, Wednesday, Friday). Students requiring printing are asked to email bookstore@mtroyal.ca. Confirm with your instructor to ensure that a print document is actually required. At this time, only OneCard payments are accepted for printing services. Money can be loaded to your OneCard by using a P-counter deposit station.

 

Why are all the water fountains covered and out of use?

As part of our enhanced cleaning and safety efforts, all water fountains on campus are covered and out of use. Water bottle fill stations will remain open and cleaned at increased intervals. Please continue to practice good hygiene prior to using these stations and avoid touching your water bottle to the fill station.

 

Will the campus be closed in the future? (Updated April 3)

We are taking the guidance of the provincial government. We ask students and employees to only come to campus if they must and practice physical distancing. Do not come to campus if you are ill, have travelled in the past 14 days or have been in contact with someone with COVID-19.

 

How will we ensure operational continuity?

We are doing comprehensive contingency planning for academic impacts and critical support functions, getting guidance from the appropriate authorities and ensuring the safety and health of the campus community is our first priority.

 

What are contractors that are on campus at Mount Royal supposed to do?

Contractors should follow Alberta Health Services guidance, along with directions from their employer. If there are significant changes on campus, such as closures, Mount Royal will advise contractors who will be impacted.

 

Which health and travel authorities are providing Mount Royal with direction about appropriate precautions?

Mount Royal is looking to the following resources.

• Alberta Health Services
• The Government of Alberta
• Public Health Canada
• Global Affairs Canada
• Calgary Emergency Management Agency

 

What cleaning protocols are being used on campus?

We are enhancing all our cleaning, including prioritizing high touch and high traffic areas, in addition to following Alberta Health Services' guidelines for cleaning protocols.

 

Is MRU's Health Services clinic open on campus? (Updated April 3)

The Health Services Clinic is open for all regular health and medical related appointments, as usual. To access the clinic, clients should go to the West Gate and use the intercom to speak to Security. Students and employees can access the clinic through West Gate using a OneCard. Please note that phone appointments are also available. Please call 403.440.6326 to book.

If individuals have COVID-19 symptoms and meet the criteria listed here, we ask that they not come to the clinic but instead complete the AHS online screening tool. Alberta Health Services has dedicated centres and resources for providing advice and doing testing. The same guidance will be given to those who call to make an appointment.

Information is posted on the door to the clinic. MRU's Health Services is following all Alberta Health Services guidance on cleaning protocols and are in constant communication with Alberta Health Services as this issue evolves.

 

Can I pick up a mask?

No. Masks are used to avoid the spread of germs from a sick person to others nearby. It is not necessary for masks to be given to healthy people. If individuals have symptoms and meet the criteria as set out by Alberta Health Services, they should use the online screening tool and follow AHS steps on what to do next. There are no masks available for pick up at the clinic.

What about students in Residence?

Residence remains open for students. All Residence events and programs cancelled. Only residents are permitted in resident rooms (no guest rule). Residence students are asked not to congregate in gatherings. The front desk remains open but may have reduced hours.

 

Is Residence taking any precautions in regards to the COVID-19 situation?

Additional social-distancing measures are being adopted in Residence immediately. Mount Royal follows current Alberta Health Services' guidance on cleaning protocols and will monitor closely if additional protocols are required. As a precautionary measure, we have increased the frequency of cleaning of the common spaces in Residence. Residence has experience with prior public health crises and is prepared to enact appropriate protocols if required.

All members of the Mount Royal community should follow Alberta Health Services' advice on limiting transmission of COVID-19, including: social distancing, frequent and thorough hand washing; coughing or sneezing into your elbow; avoiding touching your face; and not leaving home when ill.

 

What if a student in Residence thinks they have COVID-19?

Students should use the online screening tool if they suspect they have COVID-19 symptoms (for more information, visit Alberta Health Services). Students in need of immediate medical assistance are directed to call 911. We would also appreciate students advising residence@mtroyal.ca.

 

What happens if a student in Residence has to self-isolate?

If a student has to self-isolate for precautionary reasons, and lives in Residence with other students, Residence Services will work with and accommodate the affected individual. In the event that testing determines an individual is a presumptive or confirmed case, Mount Royal will work with Alberta Health Services and the Public Health Agency of Canada to appropriately address the situation and to ensure the health and safety of other community members.

 

What if there is a confirmed case of COVID-19 in Residence?

Alberta Health Services will provide specific instructions on a case-by-case basis to those individuals who may have been exposed and provide guidance and direction to the University on what measures to take.

 

If campus shuts down, would Residence stay open? (Updated March 30)

The campus remains open on weekdays for employees and students only, with the exception of the Taylor Center for Performing Arts and the Roderick Mah Centre for Continuous Learning which are closed until further notice. All other buildings are closing on weekends, with the exception of Residence. Guests are not permitted to come to Residence. We are following the directions of Alberta Health Services and they are advising post-secondaries to keep Residences open at this time. This may change in the future. MRU will continue to follow the directives of public health authorities and will communicate frequently with impacted individuals.

 

Are students in Residence being asked to move out? (New March 20)

We are strongly encouraging all residents who can move out safely to do so as soon as possible. If this is not an option for you, please email Residence Services to let us know about your situation. You are not required to move out of residence at this time but in-person campus services will be limited for several months and we strongly recommend that you consider early departure. Please speak with Residence Services in regard to refunds.

 

Who should I contact with more questions?

Contact Residence at residence@mtroyal.ca. For health-related information, visit Alberta Health Services.

Is the Child Care Centre open?

In line with guidance from Alberta Health Services, the Child Care Centre is closed.

Is the Optimal Therapy Clinic still open and what protocols for cleaning are happening? (Updated April 3)

Effective Monday, March 23, Optimal Therapy is closed for in-person visits except for emergencies for physiotherapy and chiropractic care until the end of April. Access to the clinic for booked appointments will be through the West Gate entrance. For public please use the intercom and for students and employees please use your OneCard.

To continue providing care to our patients, we are emailing all patients and patients can connect with their practitioners directly via email during this time for advice and management of injuries. Please see here for your practitioners’ contact information.

If you have any questions or are looking to connect with your practitioner, please call the Optimal Therapy Clinic at 403.440.6917 or refer to our website.