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Name change effective Nov. 4, 2024
With a focus on digital-first well-being support, GreenShield Health provides options that align with your needs, including easy-to-access counselling, and life and work services in the areas of work and career, health and nutrition, legal and financial, life transitions and more.
GreenShield Health is also offering two new services for MRU employees: virtual telemedicine and digital pharmacy.
Through GreenShield Health, eligible employees and their spouse and dependants can access:
- Greater flexibility to access resources: online, in person or by phone with the ability to schedule a virtual counselling appointment within 24 to 72 hours.
- Personalized therapist matching service: Flexible matching system allows you to select your own counsellor based on your needs and preferences, including clinical experience, cultural fit, language, religion, availability and more.
- Increased continuity of care: You can stay on with your therapist at a reduced rate if you want to continue seeing them after your sponsored hours are expended.
- Wide spectrum of experts: Registered nurses, dieticians, coaches and trained experts help you navigate all aspects of life and achieve your personal goals.
- Legal and financial consultations: Access expert advice and guidance on legal matters, financial planning, debt management and other related topics.
- Work-life solutions: Discover a wealth of resources — including articles, webinars and workshops — to assist you in managing daily life challenges, such as childcare, eldercare and education.
- Health and well-being support: Gain access to tools and resources aimed at improving physical well-being, including online health assessments, lifestyle coaching and personalized wellness plans.
- Support for managers: GreenShield offers specialized support and guidance for managers and supervisors to assist them in supporting their team members during challenging situations.
Attend an online information session
Register now to attend an GreenShield Health orientation that will provide an overview of the program. This session is a general session offered to individuals at various organizations. The sessions are offered on the first Thursday of the month and are thirty (30) minutes in length.
Zoom Registration for EFAP Employee Orientation
How do I access GreenShield Health?
Visit the sign in page on GreenShield Health to activate your account. When asked How are you accessing GreenShield?, select Through an employer or organization. Next, when asked to Select your ID Type, select I have an Organization Code. The registration code can be found in the Wellness Resources area of the Employee Resources & Timesheets page on myMRU.ca.
To link your existing Inkblot account with session history and practitioner matches:
- Click on “counselling” from the dashboard
- Answer “I have an existing account”
- Login using your original Inkblot credentials
Your account is now linked to GreenShield+ and you won’t have to re-enter your Inkblot credentials again!
For support activating your GreenShield Health account, visit the Getting Started Help Centre.
How to register and book appointments in GreenShield Health
Frequently asked questions
Regular employees — including contract faculty — and their partners and dependants can receive the following each contract year (Aug. 1 through July 31):
- Five hours of individual mental health counselling and five hours of couples/family counselling
- Five hours of nutrition/health coaching
- Five hours of life transition coaching
- Legal consultations as needed
- Financial consultations as needed
Casual employees, non-credit instructors and private music instructors, their partners and dependants can receive three hours of individual mental health counselling via phone or online each contract year (Aug. 1 through July 31).
All employees can also access online mental health e-learning courses and the Wellness Hub, in addition to Tranquility ICBT, a self-directed digital program that uses cognitive behavioural therapy to help people with anxiety and depression achieve their wellness goals.
Employees should have their Inkblot login information handy when signing up to GS+ so the profile carryover can occur. The original Inkblot url portal (registration.inkblottherapy.com/ca) will remain “live” for 6-12 months. During this period, a pop-up will appear to give you the option to navigate to the GreenShield Health site. If you have forgotten your Inkblot login details, GreenShield’s support staff can help you get signed up.
Yes - all employees are eligible for these services.
Telemedicine appointments are $90/visit.
The digital pharmacy has a dispensing fee of $9.99 in Alberta. Alberta pharmacists have the widest latitude in Canada in terms of offering additional care/services. For example, patients can visit their Shoppers' stores across Alberta for assessment of allergic rhinitis, bladder infections, pinkeye, to get birth control pills and morning-after pills, diagnose ringworm, heartburn and more. The digital pharmacy offers over 1,000 different types of medications that cover many of the common requests/illnesses and GreenShield also partners with NKS Health for any specialized treatments.Information about the digital pharmacy can be found here.
Visit the sign in page on GreenShield Health to activate your account. When asked How are you accessing GreenShield?, select Through an employer or organization. Next, when asked to Select your ID Type, select I have an Organization Code. The registration code can be found in the Wellness Resources area of the Employee Resources & Timesheets page on myMRU.ca.
To link your existing Inkblot account with session history and practitioner matches:
- Click on “counselling” from the dashboard
- Answer “I have an existing account”
- Login using your original Inkblot credentials
Your account is now linked to GreenShield+ and you won’t have to re-enter your Inkblot credentials again!
For support activating your GreenShield Health account, visit the Getting Started Help Centre.
GreenShield+ will provide access to GreenShield Health’s digital health and benefits offerings in one place, delivering a personalized, engaging, and simplified experience. Through unprecedented levels of integration and services that increasingly talk to each other, MRU employees can check their coverage, access their benefits, connect with health care providers, and get reimbursed for their claims all in one, easy-to-use place, accessible anytime, anywhere.
Download the GreenShield+ mobile app, available on Apple HERE and Google HERE.
Once you create your GreenShield Health account, fill out a short, personalized matching assessment. GreenShield generates a short-list of counsellors best-suited for your needs based on clinical experience, cultural fit, language and more. You can then book a phone, video or in-person* session. Generally, you can book an online appointment in as little as 24-72 hours, making accessing support easy, fast and effective.
The first appointment is a free 15-minute consultation to ensure you have found a good therapist match. Individual counselling appointments can be booked for 30, 60 or 90 minutes and couples/family counselling appointments can be booked for 60 or 90 minutes.
*Note: In-person appointments are only available to regular employees, including contract faculty.
Only you and your counsellor have access to your mental health information. Appointments on GreenShield are not recorded or stored on any server. In fact, they do not go through our servers at all. A military-grade encrypted link for your appointment is made directly between you and your care provider, which bypasses GreenShield servers.
GreenShield does not store your financial information. A highly secure platform called Stripe (which is similar to PayPal) handles all billing and financial transactions.
Personal information, such as your name, address, and any of your care provider's notes and documents, are stored on a dedicated server with its own protected network located in Toronto. This data is encrypted at the highest possible level, and the server is audited regularly to ensure it meets the highest standards of best security practices (SOC 2 certified).
All information stored on the GreenShield platform is only accessible to a few GreenShield employees, and their access is regularly audited to ensure security and appropriateness. GreenShield is legally bound not to allow any third-party company (including your employer) to have access to your information without your written consent.