Software Technical Support

The Office Computing Services team provides software technical support to faculty and administrative clients desk side as well as remotely. Services include software evaluation, installation, configuration, and troubleshooting. Software must be licenced by the university in order to be entitled to support by the OCS team.

Support for core admin applications on the admin image would include:

  • Microsoft Windows operating system.
  • Microsoft Office.
  • Adobe Acrobat software.
  • Support for feature use and advanced instruction of above software or other software used regularly on campus may be directed to the IT Trainer or to the Academic Development Centre.
  • Additional software licenced through the university will be installed by Office Computing Services analysts and supported according to university software policy and vendor support guidelines.
How do I obtain service?
Please visit the
IT Service Desk to consult with a Service Desk representative:

Location: E251
Email: itservicedesk@mtroyal.ca 
Phone: 403.440.6000

The Service Desk representative will log the service request in our incident management system for routing to appropriate team.

Maintenance window procedure

Weekly: Managed computers (desktop and mobile)

In order to provide timely application of updates, patches and stability fixes, and minimize disruptions during regular business hours, IT Services has after hours maintenance windows designated for updating managed desktop and mobile computers. Available updates will be pushed (downloaded and installed) on all managed computers initiated during these after hours maintenance windows. Unmanaged computers are not included in this maintenance schedule. If managed computers are not powered on during the maintenance window, updates are queued up and received by the computer the next time it is turned on and typically executed silently.

Please contact the IT Service Desk for any exception requests on specialized systems.

Maintenance window occurrence: Friday evenings