Hardware Technical Support

Hardware support for computers and peripherals is provided by the Computer Equipment Services team. Warranty repairs are performed by CES technicians or via vendor technical support. Computer equipment that is out of warranty is supported on a best efforts basis and may be subject to mandatory retirement from service due to advancements in software or hardware technology.

Hardware services

  • Hardware repair.
  • Evaluate, recommend, and install cards and drives into supported brands.
  • Provide computer data recovery for most computers and storage devices.
  • Desktop Printing Support - Printer maintenance and repair of printers not managed by Document Services under vendor agreement; legacy printers or department authorized secondary printers.
  • Facilities Management computer equipment move support - office move requests via Archibus (MRU Frontline) engaging CES team for technical support.
  • EHS computing safety support - work with EHS to ensure computer workstation environment is compliant with current health and safety regulations.
  • HR Ergonomics Assessment Support - Work with HR to support ergonomic compliant hardware measures..

How do I obtain service?
Please visit the
IT Service Desk to consult with a Service Desk representative:

Location: E251
Email: itservicedesk@mtroyal.ca 
Phone: 403.440.6000

The Service Desk representative will log the service request in our incident management system for routing to appropriate team.

The repair process

After completion of diagnostics, the technician will follow up with the client; If the computer requires work beyond the capabilities of the CES team, a quote for off-site service will be provided.

Why does a computer need offsite repair?

Non licenced computers that are not under approved vendor warranty support cannot be serviced by CES technicians. In order to maintain third party vendor warranty validity, warranty service must be performed at an off-site authorized service centre; any costs associated with an off-site repair will be disclosed ahead of time.

Computer and related equipment disposal

IT Services supports an environmentally safe disposal of retired computing equipment.

What computing equipment do we process?

  • Computer Monitors.
  • Laptops*.
  • Desktop Computers*.
  • Mouse/ Keyboard/ Other Peripherals.
  • Hard Drives/ Flash Drives/ Other Storage Media*.
  • Printers*.
  • Cell Phones.
  • Tablets.
  • Power Adapters.

* Devices and media that may contain sensitive data are securely destroyed.

Software

Software no longer required may be dropped of at the IT Service Desk for disposal.  You may also request to have an analyst collect it.