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COVID-19 updates and resources

Students

Mount Royal University’s faculty and staff have prepared digital tools and in-person protocols to help you get the most out of your learning experience in the upcoming semester. We are dedicated to helping you navigate your learning environment by providing continuous support and resources.

 

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Alternative delivery

As an MRU student, most of your classes will be offered through alternative delivery – like online lectures – but you may have in-person course components that require you to come to campus, attend a field school or participate in an off-campus activity with other students.

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Online activities

What to expect from your program and courses

You will receive course details, including learning expectations, delivery methods, assessment and contact information from your professor on your first day of class.

There will be no proctored exams in the Winter 2021 semester except those that typically take place in the Faculty of Continuing Education and Extension. Background information on proctoring can be found here.

Technical requirements

Course material is delivered through Blackboard, Google Drive, Gmail and Google Meet. These approved applications are all available to you as part of your Mount Royal Google account. Visit the Information Services page for students to learn more.

The current version of most web browsers support Blackboard. Visit the Blackboard-supported web browser page to learn more.

Minimum technical requirements

The technology you have at home may be sufficient for remote learning. If you’re buying something new, ITS recommends the following baseline hardware requirements:

  • Chromebook: 15”, RAM 4 GB (min.), hard drive 32 GB+
  • iPad: ability to run current iOS 13.6
  • Android tablets: ability to run current Android 10 OS
  • Laptop or desktop: i5 (min), RAM 8 GB (min.), hard drive 256 GB+ SSD
  • Apple laptop: Macbook Air i3 (3.2GHz), 8GB/256GB

Virtual Computer Labs

The new MRU Virtual Computer Lab (vLab) service by Apporto provides 24/7 access to specialized instructional and classroom applications such as SPSS, MATLAB, Minitab, ArcGIS, R Studio and more. All you need is an internet browser running on your favourite device; PC, laptop, Mac or Chromebook. Find out how to access and use vLab.

Where to get your textbooks and resources

The University Library

MRU’s Subject Specialists can be reached via email or text to assist students through research-based projects. Contactless pickup as well as digitization requests are available for students to gain access to hardcopy library materials.

Cougars Campus Store

The Cougars Campus Store is open for in-person shopping and on-campus pickups for orders placed online. No appointment necessary. Shipping options continue to be available for all online orders. Students are encouraged to place their textbook orders early to avoid delays.

Visit the Remote Services & Supports page for detailed instructions for in-person shopping, on-campus pickup, returns, shipping, order fulfillment, OneCards, textbooks, sponsored student information and more.

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On campus activities

If you have an in-person course component on campus this semester, we want you to know that Mount Royal is taking the appropriate precautions to promote a safe learning environment and reduce the spread of COVID-19.

The health and safety of the MRU community is everyone’s responsibility.

As a student on campus, here is what you need to know:

  1. Ensure you have a valid OneCard to get into campus buildings.
  2. Complete the one-time required COVID-19 on-campus orientation before returning to campus.
  3. Every day, before you come to campus, check to make sure you do not have COVID-19 symptoms. Remember to stay home if you are ill.
  4. When you are on-campus for learning:
    • Enter buildings on your own by swiping your OneCard.
    • Disinfect your hands with sanitizer when entering campus buildings.
    • Wear masks at all times when others are present (in private and public spaces), unless alone in a room where a door can be closed. If upon asking, an individual refuses to don a mask they will be asked to leave Mount Royal property and may be subject to disciplinary action.
    • Wear a mask or face covering outdoors if you can’t maintain a 2 metre distance from others.
    • Physically distance from others when eating. This typically means only one person should sit at a table unless the individuals are from the same family.
    • Practise proper hand hygiene and wash your hands frequently.
    • Be sure to comply with all occupancy and directional signage.
    • Practise physical distancing and leave campus once your course is over.
    • Consider downloading the ABTraceTogether mobile app.

What to do if you feel sick

If you develop COVID-19 signs and symptoms notify your instructor and go home immediately. Ensure you have arrangements to get home safely; do not use public transportation, ride-sharing services or taxis. Isolation spaces on campus are available if you cannot drive yourself home and must wait to be picked up.

What to expect from your program and courses

  • You will receive course details including learning expectations, delivery methods, assessment and contact information from your professor on your first day of class.
  • Student attendance will be taken by your professor every day.

What to expect on campus

  • Access to most campus buildings is restricted and room occupancy is limited.
  • We are cleaning more often and signs will be in place to remind you to physically distance, follow single-direction arrows in hallways and practise healthy hand hygiene.
  • Depending on the size of the washroom two to three people will be permitted to use it at any given time.
  • Elevators are limited to one person at a time. An aide may help anyone needing assistance.
  • Seating is limited and spread out in common areas.
  • Bottle-refill stations are available, but all water fountains will be out of service.
  • As of April 14, The Table at MRU will be closed for the spring and summer months. Select food vendors in Wyckham House remain open. Snacks and drinks can be purchased from various vending machines located around campus..Food and beverages are not permitted in labs or classrooms.

Where to park and transit information

 

Mount Royal is now transferring any outstanding parking credits from prior semesters to student accounts.

Refunds will be issued through Interac e-Transfer on April 21. To speed up your refund, please ensure that Autodeposit is enabled through your bank, otherwise you will receive a separate Interac e-Transfer notification that you will need to accept to get your refund.

For more information, please contact the parking office.


Parking is available in Lot 2 at the West Gate entrance and the East Gate parkade. Parking is free for the first 30 minutes and then a significantly reduced flat rate of $5 per day will apply (compared with $17 during normal operations). Reduced parking rates and available lots are continuously under review and subject to change.

Payment will be contactless using the HotSpot app (fees apply). Pay stations will not be running. For full details on parking and the payment process, visit the parking and transportation website.

Since Mount Royal University will continue with alternative delivery formats in the Winter 2021 semester, the U-Pass program will be deferred until Fall 2021. Students will not be charged any fees for U-Pass this winter. For students who need to purchase transit passes, the Students' Association is offering 40% off the regular price. Please visit the U-Pass page on the parking and transportation website for more information.

Where to study and work

Study spaces and computer labs

All new and returning students registered for fall 2020 courses will be able to access study spaces and computer labs located on the main floor of the Library using their OneCard.

Access will be limited, masks will be mandatory in common areas, group rooms will be single-user and all furniture will be re-arranged for social distancing. Additional cleaning will take place throughout the open hours and later; users will be provided with wipes to clean their own workspaces upon arrival.

At this time, the Service Desk, Maker Studio, Experience Lab and Viz Classroom will remain closed and services will be virtual or contactless.

Printers are available in the Library to students using their Pcounter account. Print services can also be accessed through the Cougars Campus Store.

Where to eat

 

As of April 14, The Table at MRU will be closed for the spring and summer months. Please visit mru.ca/FoodServices in July for reopening details this fall. Select food vendors in Wyckham House remain open. Snacks and drinks can be purchased from various vending machines located around campus. When eating or drinking, please physically distance. This typically means only one person should sit at a table, unless individuals are from the same family.

Where to get your textbooks and resources

The University Library

MRU’s Subject Specialists can be reached via email or text to assist students through research-based projects. Contactless pickup as well as digitization requests are available for students to gain access to hardcopy library materials.

Cougars Campus Store

The Cougars Campus Store is open for in-person shopping and on-campus pickups for orders placed online. No appointment necessary. Shipping options continue to be available for all online orders. Students are encouraged to place their textbook orders early to avoid delays.

Visit the Remote Services & Supports page for detailed instructions for in-person shopping, on-campus pickup, returns, shipping, order fulfillment, OneCards, textbooks, sponsored student information and more.

Illustration of a bunch of different objects both school related and home related.

Off-campus activities

If you have an in-person course component that will take place off campus this semester, we want you to know that Mount Royal is taking the appropriate precautions to promote a safe learning environment and reduce the spread of COVID-19.

The health and safety of the MRU community is everyone’s responsibility.

As a student in a field school or off-campus activity with other students, here is what you need to know:

  1. Every day, before you begin your field school, or off-campus activity please make sure you are not experiencing any COVID-19 symptoms. If you are ill, do not go to your field school or off-campus activity.
  2. When you are doing in-person learning:

What to do if you feel sick

If you develop COVID-19 signs and symptoms, notify your instructor and go home immediately. Ensure you have arrangements to get home safely; do not use public transportation, ride-sharing services or taxis. Isolate from others if you cannot drive yourself home and must wait to be picked up.

What to expect from your field school or off-campus activity

You will receive course details, including learning expectations, delivery methods, assessment, and contact information from your instructor on your first day of class.

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Frequently asked questions

Student support and services

While MRU’s campus is mostly closed, many areas are providing online support and services during office hours from 8:30 a.m. to 4:30 p.m. on weekdays. Connect directly with each department, or review the commonly asked questions below.

 

How do I determine my course schedule and find details about my courses?

The Spring/Summer 2021 Semesters will primarily be delivered using alternative delivery methods with limited exceptions as outlined by the Spring/Summer 2021 in-person courses list. Please review the list for courses that have components that will require in-person attendance, and refer to the frequently asked questions for in-person classes if it applies to you.

Starting in Fall 2021, Mount Royal intends to offer as many courses and services as possible in person and within public health guidelines. You will see details about in-person delivery when you register. Final decisions on course delivery will depend on pandemic recovery and be communicated to students.

As well, with the pandemic, some students may need to continue to study remotely. Decisions will be made on what courses will be available for remote learning.

 

Can students still get an appointment with a counsellor at Student Counselling Services?

Student Counselling Services is conducting appointments via telephone or video: see the Student Counselling website for more information. To discuss your options or to book, change, or cancel an appointment, please call 403.440.6362 or email counselling@mtroyal.ca. Be sure to include your name and a call-back number. An administrative assistant will call you back as soon as possible.

 

How do I contact Access and Inclusion Services?

Please go to the Access and Inclusion Services website for details on accommodations. You can also email accessibility@mtroyal.ca.

 

Can I still get an appointment for dating, domestic and sexual violence concerns or human rights issues?

Yes. Appointments are available either by phone or Google Meet for dating, domestic and sexual violence services and human rights advising.

 

Is the Iniskim Centre open?

The Iniskim Centre is closed. If you need to set up an online appointment, please contact the program coordinator to arrange.

 

If Alberta Health Services confirms that I have COVID-19, who should I notify and what are the academic implications?

Students should notify their instructor or relevant contact who will let them know of the academic implications.

 

Who should I tell if I know another student has COVID-19?

This is private and confidential medical information and it should only be shared between the student and the instructor and/or another relevant employee at Mount Royal.

 

Will professors be flexible with attendance and assignments if students feel unwell?

Faculty have the authority to determine the methodology by which they arrive at the final course grade and are encouraged to ensure students are not disadvantaged for circumstances beyond their control.

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Forms