OneCard FAQs

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OneCard FAQs


How do I get a OneCard?

To get a OneCard, you must submit a photo of your face and a piece of government-issued photo ID and wait for it to be approved. You will receive an email once it has been approved. Once that has happened, come to the OneCard desk located in the Cougars Campus Store and have it printed.

Do I need to get a new card every year?

Your OneCard is active and valid as long as you are a student enroled in classes. If you don't lose your OneCard, you can continue to use it for the full time you are at MRU. Even if you take a break from your studies and come back to MRU, the OneCard you had will still work once you enrol in classes. The only time you would need to replace your card is if it is lost, damaged, or stolen.

I lost my OneCard, how can I get a new one?

If your OneCard is lost or stolen, you can come to the OneCard desk and get a new card printed. If you have already submitted a photo, there is no need to submit another photo, although you can update your photo on your OneCard at the same time you replace your OneCard. Make sure you have received the "Your photo is approved" email before your request a replacement. There is a $20 replacement fee for any lost/stolen cards.

How can I load money onto my OneCard?

There are two ways to load money onto your OneCard. You can either come to the Cougars Campus Store (H100) or load money through the OneCard Portal. Sign into your account and click “Add Money” to load funds to your Flex Dollars Account or your MRUEats account.

How can I gift funds to someone’s OneCard?

If you are a parent or guardian wanting to add money to a student’s OneCard, or simply want to load money onto a OneCard for a cardholder, head over to the OneCard Portal and follow the steps under Load funds.

How can I get a OneCard as a Conservatory student?

Conservatory Students who need to access practice rooms after hours can request their OneCard by following the directions for student OneCards. OneCards for Conservatory students can be picked up at the Conservatory reception desk in the Taylor Centre for the Performing Arts.