FAQ | MRU

Guests' frequently asked questions

How do I get to Mount Royal?

Mount Royal University is located in the city's southwest, accessible from Glenmore Trail and Crowchild Trail. The Residence Services Office is located in West Residence Building B.

View our campus map, contact us or use your favourite navigation application:

Show the Way

When can I check in?

Check-in time is guaranteed after 3 p.m. If you anticipate arriving before this time, please contact the Front Desk.

When do I have to check out?

Check-out time is 11 am.

If you require additional time please contact the Front Desk to make arrangements, otherwise a late check out fee will be charged.

How do I pay?

We accept cash, debit card, Visa, MasterCard and Canadian travellers' cheques. All rates are in Canadian funds and payment is only accepted in Canadian funds. We do not accept personal cheques.

A credit card is required to complete your reservation. We will not be able to complete your Reservation without a credit card.

Important: Never email your credit card information. MRU Residence is a PCI compliant institution

What is your cancellation policy?

Cancellation is required in writing by fax or email 24 hours prior to check-in. Otherwise, the credit card on file will be charged for at least one night of the reservation. No refunds are available for cancellations within 24 hours of your Reservation date.

What is the smoking and alcohol policy for guests in residence?

Smoking or Vaping is prohibited in all residence facilities and within three meters of all entrances and exits to the residence buildings. Should any smoking occur in a room/unit for which you are responsible, a $250 fee will be applied to your account. Furthermore, Mount Royal has a campus-wide smoking policy. Smoking is only in designated areas of campus.

Guests who are 18 years or older may consume alcohol only in the privacy of their suites. Alcohol is not permitted in hallways, common areas, porches, walkways or other Mount Royal property.